Version 4.2.2 (05/2003)
Copyright (C) TechniSat Digital GmbH
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Contents
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This README.TXT file provides information on the following topics:
- Support Information
- Requirements
- Trouble-Shooting
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Support Information
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For the latest information on products and support,
please visit our homepage: http://www.technisat.de or http://www.technisat.com
Owner of a box that is bundled to a service like Europeonline, Netsystems, OpenSky
or T-DSL via Satellit should contact the service provider's support directly.
Please review documentation of the service provider to get detailed contact information.
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Requirements
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PCI Products:
- Pentium III 700 MHz
- 128 MB RAM
- 30 MB free hard disk space
- 1 available PCI slot (do not use the one directly under AGP graphic card)
- 2D graphics card (3D graphics recommended, hardware overlay support), up to date driver
- Sound Blaster compatible audio card
- Operating Systems:
- Windows 98 SE
- Windows Me
- Windows NT4.0 Workstation/Server
(Service Pack 6a or higher recommended)
- Windows 2000 Professional/Server
(Service Pack 2 or higher recommended)
- Windows XP Home/Professional
- Additional Software needed
- min. Internet Explorer 5.5
- min. DirectX 7
- min. MediaPlayer 7
USB Products:
- Pentium III 700 MHz
- 128 MB RAM
- 30 MB free hard disk space
- 1 available USB port
- 2D graphics card (3D graphics recommended, hardware overlay support), up to date driver
- Sound Blaster compatible audio card
- Operating Systems:
- Windows 98 SE
- Windows Me
- Windows 2000 Professional/Server
(Service Pack 2 or higher recommended)
- Windows XP Home/Professional
- Additional Software needed
- min. Internet Explorer 5.5
- min. DirectX 7
- min. MediaPlayer 7
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Trouble-Shooting
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1. Installation
Problem: I want to start the installation by doubleclick setup.exe but an error
message pops up
Solutions: 1. TCP/IP
If error message regarding TCP/IP pops up please check your registry if
following value exists:
"HKLM\\Software\\Microsoft\\Rpc\\ClientProtocols\\ncacn_ip_tcp"
If not create it and try to start installation process
2.Driver
The driver not loaded message occurs either when the driver is not installed
or an old and incompatible driver is installed. The later problem can occur
with v4.1.4 if the user manually uninstalls the old application first. This
is because in version 4.1.4 we first checked the registry to determine if
an old installation is present and if so, we manually copy the new driver
file to the \windows\system32\drivers directory and force a reboot. If
an old installation is not present we assume that the driver was installed
by the normal PNP detection. So the fix for this is to either copy the
driver manually or simply delete the old driver and install the new one
from the CD or the folder where it is located.
Problem: The installation of the software stops and says MediaPlayer and DirectX
recommended
Solution: Please download from Microsoft the latest versions of MediaPlayer and
DirectX and install it. Other requirements are up to date Internet Explorer
(>5.5). Afterwards you can run the installation.
Problem: DVB Receiver and any network interface card, IP address conflict.
Solution: Immediately assign a static IP address of 192.168.238.238 to the DVB deveice.
Problem: Windows NT 4.0 (Server/Workstation) - Application Error message appears on
screen after installing DVB deveice PCI driver.
Application error with file: rundll32.exe
Exception: access violation (0xc0000005), Address 0x759ea58c
Solution: Click OK in error message window. Problem will not reappear.
Problem: Sound Blaster Live Incompatibility
Solution: Change the IRQ settings to not conflict with the DVB deveice assigned IRQ
Problem: Starting Setup.exe results in a missing _setup.dll error message
Solution: It seems you downloaded the software and extracted the zip file without
the enclosed path-information. Check configuration of the tool used to
unzip the downloaded file and reconfigure it. Unzip and try installation
again.
2. Operating
Problem: TV4PC window opens completely empty with no text and a white background.
Solution: Make sure the "Bypass proxy server for local addresses" is selected in the
"LAN Settings" properties, available in the Control Panel->Internet Options
->Connections selection. If you have a personall firewall on your system
this can cause the same behavior. Shut the firewall down when you want to
watch TV or reconfigure it to allow HTTP and port 45762.
Problem: DVBViewer causes all the time error messages.
Solution: Make sure the TV/Datasoftware is installed. This software is necessary for
proper operation of DVBViewer.
Problem: Windows NT 4.0 (Server) - Application Error message appears on screen after
making changes in Data Services in Setup4PC.
Application error with file: Setup4PC.exe
Exception: access violation (0xc0000005), Address: 0x00000000
Solution: Load Dial-up Networking from NT 4.0 Server installation CD.
Problem: I installed the software but no channels are listed in TV4PC.
Solution: Performe a scan of the satellite or transponder. There are two ways to scan
a satellite. NIT based (fast) or frequency range based (slow).
For NIT based scan do following (example Astra 19.2 E):
Note: Not all transponders/satellites support this.
- open Setup4PC
- create satellite, click Add and type Astra 19.2 E, LOF 1 9750,
Switch 11700, LOF 2 10600, DiSEqC AA
- now go to Transponder Management and create one Astra Transponder,
e.g. 12604,horizontal, 22000, FEC 5/6 and click tune.
- now go to Programm Management and select created transponder from pull
down menu and click scan button afterwards
- during the scan of this single transponder all informations about the
other transponders available on this satellite are taken from the so
called NIT
- when finished select All transponders from pull down menue and click
scan again
- this will take some time now and at the end of the scan all channels of
all transponders are in your programm list
For a frequency based scan do following (example Astra 19.2 E)
- open Setup4PC
- create satellite, click Add and type Astra 19.2 E, LOF 1 9750,
Switch 11700, LOF 2 10600, DiSEqC AA
- now go to Transponder Management and type in scan range of
satellite (right site) e.g. Start 10770, End 12730, Stepsize 5,
Symbolrates 22000 and 27500
- click Search & Scan, this type of scan can take several hours
Problem: The video stops from time to time and little squares are seen
Solution: Please check the quality of the input signal. The min. satellite signal
should be 50- 55 dbµV or the level indicator in Setup4Pc should be min.
55-65 % for proper TV function. Another possible source of trouble can
be your graphic card, that must support hardware overlay. Please check the
documentation of the graphic card if hardware overlay is supported and make
sure latest driver for the graphic deveice is installed. Otherwise disable
overlay function in Setup4PC section options.
Problem: My signal indicator drops from 0 % up to 70 % within a few seconds.
Solution: Check the valid function of your receiving equipment. If this is OK
please check if your system is installed in ACPI mode. If yes, try to
use the dvb card in a pci slot named slot number 0 on your motherboard.
If this does not solve the problem, you have to disable ACPI. This makes
a new installation of the operating system necessary.
Problem: During scan I got some strange messages like No PAT Data (0x90000101)
Solution: This can be caused by invalid transmitted DVB tables by the tv channels
or if you try to scan a data service that contains no TV or radio.
For valid settings configure the specific program manually. Use the
Program Managemnet for this and type in the valid PID's
Problem: After installation of MediaPlayer9 TV4PC does no longer work.
Solution: This is due to a MediaPlayer 9 issue. Just use the patch on the CD in the
folder MP9PATCH this should resolve the problem. The patch is available on
all TechniSat websites too. Check www.technisat.de, www.technisat.com or
www.t-data.lu
Problem: After installation of DirectX9 TV4PC does no longer work.
Solution: DirectX9 installation overwrites some needed files and settings.
This requires to reinstall the user software again. A new driver installation
is not needed. Go to start/settings/control panel/software and remove
TECHNISAT DVB RECEIVER. After reboot take your 4.2.2 installation CD or
downloaded 4.2.2 file set. Go to subdirectory INSTALL. Click the SETUP.EXE
and follow the instructions given during software installation. Reboot afterwards.
Very often this problem is encountered together with the problem described
one entry above.
3. Other
Question: I have a motherboard with VIA chipset on it. Does it cause any problems?
Solution: Make sure you installed the latest software patch from the VIA webpage to
enable full performance of your motherboard's chipset. Otherwise the bad
PCI performance can cause data loss/ malefunction during operation of the
DVB deveice
Question: I have a Europeonline entertainment pack and after proper installation I
can not receive any data or TV. The tuner is in lock and working.
Solution: Make sure that you have proceed the activation of the card following the
Europeonline instructions. In case of further problems contact the
Europeonline Support, see contact details in the Europeonline documentation.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.