SUPPORT.TXT
3Com Corporation
3Com Megahertz LAN + Modem PC Card (3CxEM556 PC Card family)
Obtaining Technical Support
3Com offers worldwide adapter support 24 hours a day,
seven days a week, through automated on-line systems.
3Com WorldWide Website (www.3Com.com)
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You can obtain software drivers, updates, patches, and
fixes on our website. At www.3Com.com, click on "Support".
CardBoard Bulletin Board Service (BBS)
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You can obtain software drivers, updates, patches, and
fixes on CardBoard, 3Com's menu-driven bulletin board
service. CardBoard also provides product information
and diagnostic programs. For access, call the CardBoard
telephone number nearest you and set up your modem as
follows:
France (33) (1) 69 86 69 54
Up to 9600 baud, 8 data bits, no parity,
1 stop bit
Germany (49) 89 62732 188/189
Up to 9600 baud, 8 data bits, no parity,
1 stop bit
Italy (39) (2) 27 30 06 80
Up to 9600 baud, 8 data bits, no parity,
1 stop bit
U.K. (44) (44) 2 278278
Up to 14400 baud (or 38400 with compression
support), 8 data bits, no parity, 1 stop bit
U.S. (1) (408) 980-8204
Up to 28800 baud, 8 data bits, no parity,
1 stop bit
For information on additional international CardBoard
access numbers, contact your local 3Com office. A
list of international sales offices appears later
in this document.
3ComFacts
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This automated fax service sends printed installation
diagrams, configuration drawings, troubleshooting
instructions, and technical articles to your fax machine.
To access 3ComFacts, call the numbers shown below from
anywhere in the world, using a touch-tone telephone:
North America: (1) (408) 727-7021
Europe: (44) (442) 278279
Elsewhere: Contact your local 3Com office for
an updated list of access numbers.
Local access is also available within the following
countries using the numbers below:
UK - 0800 626403
France - 05 908158
Germany - 0130 818063
Italy - 1678 99085
Sweden - 020 792954
Netherlands - 06 0228049
Denmark - 800 17319
Norway - 050 11062
Finland - 9800 14444
Within 3ComFacts, choose CardFacts for adapter
information or NetFacts for network system product
information.
To access the current listing of compatible
hardware/software for the 3Com Megahertz LAN + Modem PC Card (3CxEM556)
adapter from 3ComFacts, choose CardFacts and request
document 9999 for a list of available documents.
The documents will be sent to your FAX machine.
Novell Technical Support
------------------------
For information on technical support for Novell's
products:
- Call 1-800-NETWARE (Novell's main phone number is
801-429-7000)
- Refer to NETWIRE on CompuServe
- Contact your local Novell network supplier or
authorized service center.
Microsoft Technical Support
---------------------------
For information on technical support for Microsoft's
products:
- Call 1-206-454-2030
- Contact your local Microsoft network supplier
or authorized service center.
IBM
---
For information on technical support for IBM's products,
contact your local IBM network supplier or authorized
service center.
Support from Your Network Supplier
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If additional assistance is required, contact your network
supplier. Many suppliers are authorized 3Com service
partners that are qualified to provide a variety of
services, including network planning, installation,
hardware maintenance, application training, and support
services.
U.S. and Canada
Call the following number to locate your local 3Com sales
office:
U.S. (1) (800) NET-3Com
The 3Com sales office will refer you to the nearest 3Com
authorized service partner.
Outside the U.S. and Canada
To locate a 3Com authorized service partner near you,
contact your local 3Com sales office.
Australia (61) 2 959 3020
Belgium/Netherlands (31) 25 032 2120
France (33) 1 698 66800
Germany (49) 89 627320
Hong Kong (852) 868-9111
Italy (39) 2 2730 2041
Japan (81) 3 3243 9234
Nordic (46) 8 703 4870
Singapore (65) 321 8929
Taiwan (886) 2 577 4352
U.K. (44) 628 890 670
When you contact a 3Com authorized service partner
for assistance, have the following information ready:
- Diagnostic error messages
- A list of system hardware and software, including
revision levels
- Detail on recent configuration changes, if applicable.
3Com's service partner will determine what action needs
to be taken to resolve the problem. 3Com service partners
can verify hardware failures and advise you when it is more
cost-effective to replace, rather than repair, a product.
Returning Products for Repair
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A product sent directly to 3Com for repair must first be
assigned a Return Materials Authorization number (RMA).
A product sent to 3Com without an RMA number will be
returned to the sender unopened, at the sender's expense.
When you call for an RMA number, be prepared to provide
the product name,serial number, and diagnostic error
messages. Payment, shipping instructions, and turnaround
time will be confirmed when the RMA number is assigned.
To obtain an RMA number, call or fax:
Europe Phone (44) (44) 2 278127
Fax (44) (44) 2 236824
U.S. Phone (800) 876-3266, press option 2
Fax (408) 764-7290
NOTE: RMA forms (except Europe) are available on CardFacts.
Dial (408) 727-7021.
Outside Europe Phone (408) 492-1790
and the U.S. Fax (408) 764-7290
(%VER Technical Support v5.56.0)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.