FAQ.TXT Driver File Contents (7800u-170.zip)

			FREQUENTLY ASKED QUESTIONS
			==========================

   You may encounter some problems or doubts while installing or using your
 modem. This chapter highlights some of the more common issues concerning 
 your modem and their possible solutions. Reviewing this FAQ.txt can help
 you solve many problems and often eliminate the need for telephone 
 assistance.


 01. Q: How to identify the MDP7800 modem and drivers?

     A:	The model of your card is printed on the serial number label 
	located at the rear of the modem card.	For drivers, open the 
	readme.txt file and you will see the model MDP7800 being mentioned.
	You can also issue an ATI5 command using any telephony Data terminal 
	application to get the driver version.


 02. Q:	Why does my modem always connecting at 33.6k but not 56k or V90?

     A:	Check with your ISP to ensure that they support K56Flex or V.90 
	connection. Make sure that your modem is using the 56k driver. For 
	modems with Country Selection feature, please ensure that the modem 
	is set to your local country. If you are still having problems, 
	please check with your ISP and their Central Site Modem's firmware.


 03. Q:	The system cannot detect the modem when I first inserted the card. 
	What's wrong?
   
     A:	Please make sure that the card is fully inserted into the PCI Bus. 
	If the system still cannot detect the modem, you may wish to try 
	using a different PCI slot instead. Refer to Easy Start Manual or 
	readme.txt for instructions on installation. 


 04. Q: How do I test that the modem is working properly?

     A:	Go to Start/Settings/Control Panel/Modem/Diagnostic
	Select the Com Port that the modem is connected to and select More 
	Info. If the modem is working properly, a window will appear listing
	all the AT Commands.


 05. Q:	I have done the Diagnostic test. However, the system gave an error 
	message that the system is unable to open the Com Port.

     A:	Make sure you have closed all communication software (Hyperterminal,
	Dial-up Networking etc.) when you are doing the Diagnostic test. 
	However, if you are sure that you have closed all communication 
	software but the error persisted, do the following, Go to 
	Start/Settings/Control Panel/Systems. Check whether there is any 
	yellow exclamation mark on the modem section. If yes, remove them by
	selecting the conflicting device, and click Remove. Remove all 
	conflicting devices and re-start the system. The system will detect 
	the modem and may prompt you for the driver. Please follow the 
	online instructions.


 06. Q:	I have done a diagnostic of the modem and that's nothing wrong with 
	it. However, when I use a communication application, there seems to 
	be an error, why?

     A:	Try to use a different telephony application like Microsoft Fax to 
	fax a document. If the fax is successful, then the fax function for 
	the card is working fine. For Data connection, try to use Hyperterminal 
	to dial up to a BBS. If the connection is successful, then the data 
	function for the cards is working fine as well.	You may try to install 
	new versions of communication software that supports higher 
	interrupts.

	
 07. Q:	How do I remove the old modem drivers installed in the system?

     A:	Run 'Uninstall MDP7800' inside 'MDP7800 Modem Information' 
   	program group.


 08. Q:	What is the maximum speed that this modem supports and whose solution 
	is this card using?

     A:	The MDP7800 modem supports up to 56kbps. It is also backward compatible 
	with most of the old standards. The MDP7800 uses Lucent 56k chipset 
	solution.


 09. Q:	Is this modem upgradable to ITU V.90 56k standard?

     A:	Yes. No hardware upgrading is required. This is a V.90 ready modem. 
	You may also visit our website to get the latest updates on the 
	release timing for the updated drivers. 


 10. Q:	How do I know that this modem is V.90 ready?

     A:	Proceed to Control Panel/Modem icon. Click on 'Diagnostic' followed 
	by selection of the installed modem.  Click on 'More info'.  You 
	will see 'ATI 3' displaying V.90 is supported and ready.


 11. Q:	Where can I get updated drivers for my modem?

     A:	You can visit our website for any updated drivers. 


 12. Q:	How do I initialize the modem?

     A:	The following modem command were used to initialize the modem in the
	terminal emulation mode such as in Windows95 Hyperterminal application:
	
	 	ATZ


 13. Q:	The modem hangs up when an incoming call is received.

     A:	Please make sure that any Call Waiting function is disabled. For modems 
     	with Country Selection feature, please make sure you have selected the 
	correct country for the modem.


 14. Q:	When I tried to dial out, the system gave me an error message 'No Dial 
	Tone' or cannot dial out successfully.

     A:	Check the Telephone Cable connection. If necessary, plug out the 
	telephone cable and reconnect the cable. You may have other telephony 
	application running. Please use only one telephony application at one 
	time.


 15. Q:	There are incomprehensible characters appearing on the screen.

     A:	The data, parity and stop bit settings are incorrect. Try using the 
	default values or check with your ISP.


 16. Q:	This modem is set to V.90. Why am I getting slow connections to my ISP?

     A:	The majority of the telephone lines and ISP are already supporting V.90 
	connections. However, like all data connection, the connection is 
	sensitive to the amount of noise present in the phone line. Hence, only 
	very "clean" phone line can get high connection rate or throughput. You 
	may want to check with your telephone provider.

	
 17. Q:	How do I use the speakerphone feature (for MDP7800v-u and MDP7800sp-u)?

     A:	You may connect your speakers and microphone on the line-out and mic-in 
	of the modem respectively.  With a suitable communication software, you 
	will be able to perform speakerphone feature. Alternatively, with a TAD 
	connecting cable, connect the modem to the sound card internally.  
	Connect your speakers and microphone on the line-out and mic-in of the 
	sound card respectively.

	
 18. Q:	How do I record my own greeting message?
	
     A:	The Trio Communications application comes with default greeting 
	messages. To customize or record own personal greeting message, follow 
	the steps below :

	a.  	Go to Trio Communications' 'MediaPlayer' and create a new 
		voice file.
	b.  	Select 'TrioVoice (DFV), Low Compression'.
	c.  	Proceed to record your new voice file.
	d.  	Save this file under \DataFax\Data\Voice\Wave of your harddisk.
	e.  	Exit and go to Trio Communications' Main menu.	
	f.   	Go to 'Answering Machine Example' icon and select 
		'Answering Machine'.
	g.  	Use the pull-down menu and select the file you recorded/saved.
	
	After performing the above steps, your Trio Communications application 
	is personalized to your own greeting message.
 


 19. Q:	What is TAD?

     A:	TAD stands for Telephone Answering Device. Most modems and sound cards
	nowadays come with a built-in TAD connector. Reasons are as follows:

     	a. 	It establishes a link between the sound card and the modem 
		internally.
     	b. 	It allows the user to leave the Microphone connection on the
		sound card, while the same Microphone can be used during 
		speakerphone conversation.
     	c. 	It allows user to leave the Speaker connection on the sound 
		card, while the same Speakers can be used for any modem audio 
		output.

	MODEM TAD PIN CONFIGURATION

       		PIN 1 		-	Line-Out to Sound card
       		PIN 2		-	Ground
       		PIN 3		-	Not Used
       		PIN 4		-	MIC-In from Sound Card


 20. Q:	I do not have any application and needs to do some faxing.  How do I 
	install fax in Win 98?
	
     A:	If you are in the US, go to directory D:\Tools\oldwin95\message\us in 
	Windows 98 installation CD. For other countries, go to 
	D:\Tools\oldwin95\message\intl 

	a.   	First run wms.exe under the directory to install Microsoft 
		Messaging.
	b.   	Next run awfax.exe under the same directory to install Microsoft
		Fax.

	For further information on Microsoft Messaging and Microsoft Fax, read 
	wms-fax.txt under the same directory in Windows 98 CD.


 21. Q:	How to install AOL version 3.0 with our modem ?

     A:	You might encounter prompting such as 'modem not found' as modems 
	supported in AOL application may not contain all the modems.  You have 
	to proceed to 'SETUP' to choose 'SETUP-MODEM'.  Proceed to modem list 
	to make a selection of modem and COM port used.  You can start using 
	AOL now.

 22. Q:	How to initialize the modem in DOS-based games under Windows 95 virtual
	DOS box?

	The following modem command was used to initialize the modem in
	DOS-based games such as Heretic and Hexen under Windows 95 virtual DOS 
	box:
		AT&FE0&C1&D2V1S0=0\V1

     A:	At the same time, check that you are configuring the Modem with the 
	correct IRQ, Port Address and Baud Rate. Some older DOS game does not 
	have the ability to detect your modem correctly. Please read the 
	attached text files with the games to find out how to configure the 
	game manually. You will need to modify the initialization strings 
	that the game set for the modem (which may be incorrect) accordingly.



                       ---------------- END ---------------
Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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