FREQUENTLY ASKED QUESTIONS
==========================
You may encounter some problems or doubts while installing or using your
modem. This chapter highlights some of the more common issues concerning
your modem and their possible solutions. Reviewing this FAQ.txt can help
you solve many problems and often eliminate the need for telephone
assistance.
1. Q : How do I test that the modem is working properly?
A : Go to Start/Settings/Control Panel/Modem/Diagnostic. Select the Com
Port that the modem is connected to and select More Info. If the
modem is working properly, a window will appear listing all the
AT Commands.
2. Q: How do I remove the old modem drivers installed in the system?
A: Go to 'Control Panel'. Double-click on 'HSP Modem'. Click 'Uninstall'
button to uninstall the MSP5800-U Modem.
3. Q : How to initialize the modem ?
A : The following modem command were used to initialize the modem in
the terminal emulation mode such as in Windows95 Hyperterminal
application.
ATZ
4. Q : How to initialize the modem in DOS-based games under Windows 95
virtual DOS box?
A : The following modem command were used to initialize the modem in
DOS-based games such as Heretic and Hexen under Windows 95
virtual DOS box:
AT&FE0&C1&D2&K3V1W3S0=0
At the same time, check that you are configuring the Modem with
the correct IRQ, Port Address and Baud Rate.
Some older Dos game does not have the ability to detect your modem
correctly. Please read the attached text files with the games to
find out how to configure the game manually.
You will need to modify the initialization strings that the game set
for the modem (which may be incorrect) accordingly.
5. Q : My system does not detect the modem when I boot up for the first
time.
A : Make sure your modem is fully inserted into the PCI Bus slot.
However, if you are sure that the modem has been properly installed,
do the following:
i. From the Windows 95 task bar, click the 'Start' button.
ii. Select Settings and then click on 'Control Panel'
iii.Double-click the 'System' icon.
iv. Click the 'Device Manager' tab.
v. Check whether there is any yellow exclamation mark on the modem
device. If yes, remove the modem devices. Restart the Windows
and the system will detect the modem again. Reinstall the modem
drivers.
6. Q : While testing the modem, the system gave an error message saying
that it was unable to open the COM port.
A : Make sure you have closed all the communication software (e.g.
Hyperterminal,Dial-up Networking, etc.) when you are doing the
diagnostics test.
However, if there is no communication software running, do the
following :
i. From the Windows 95 task bar, click the 'Start' button.
ii. Select Settings and then click on 'Control Panel'
iii.Double-click the 'System' icon.
iv. Click the 'Device Manager' tab.
v. Check whether there is any yellow exclamation mark on the modem
device. If yes, remove the modem devices. Restart the Windows
and the system will detect the modem again. Reinstall the modem
drivers.
7. Q : Why does my modem always connect at 33.6Kbps but not 56Kbps ?
A : Check with your internet Service Provider (ISP) to ensure that it
supports 56Kpbs connection.
8. Q : I have done a diagnostics test of my modem and there is nothing wrong
with it. However, when I use a communication software, there seems
to be an error. Why ?
A : Try to shut down and restart your system.Try to use Microsoft Fax
to fax a document. If the sending of fax issuccessful, then the fax
function of your modem is working fine. Try to use Hyperterminal to
dial up a BBS. If the connection is successful, then the data
function of your modem is working fine.
9. Q : The modem hangs up when an incoming call is received.
A : Disable the Call Waiting function for the Online Service, Internet
Connection and/or communication software you are using.
10. Q : When I tried to dial out, the system gave me an error message
"No Dial Tone".
A : Check the Telephone Cable connection. If necessary, plug out the
telephone cable and reconnect the cable.
11. Q : There are incomprehensible characters appearing on the screen.
A : the data, parity and stop bit settings are incorrect. Try using the
default values or check with your ISP.
------- The End ---------
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.