FREQUENTLY ASKED QUESTIONS ========================== You may encounter some problems or doubts while installing or using your modem. This chapter highlights some of the more common issues concerning your modem and their possible solutions. Reviewing this FAQ.txt can help you solve many problems and often eliminate the need for telephone assistance. 1. Q : How do I test that the modem is working properly? A : Go to Start/Settings/Control Panel/Modem/Diagnostic. Select the Com Port that the modem is connected to and select More Info. If the modem is working properly, a window will appear listing all the AT Commands. 2. Q: How do I remove the old modem drivers installed in the system? A: Go to 'Control Panel'. Double-click on 'HSP Modem'. Click 'Uninstall' button to uninstall the MSP5800-U Modem. 3. Q : How to initialize the modem ? A : The following modem command were used to initialize the modem in the terminal emulation mode such as in Windows95 Hyperterminal application. ATZ 4. Q : How to initialize the modem in DOS-based games under Windows 95 virtual DOS box? A : The following modem command were used to initialize the modem in DOS-based games such as Heretic and Hexen under Windows 95 virtual DOS box: AT&FE0&C1&D2&K3V1W3S0=0 At the same time, check that you are configuring the Modem with the correct IRQ, Port Address and Baud Rate. Some older Dos game does not have the ability to detect your modem correctly. Please read the attached text files with the games to find out how to configure the game manually. You will need to modify the initialization strings that the game set for the modem (which may be incorrect) accordingly. 5. Q : My system does not detect the modem when I boot up for the first time. A : Make sure your modem is fully inserted into the PCI Bus slot. However, if you are sure that the modem has been properly installed, do the following: i. From the Windows 95 task bar, click the 'Start' button. ii. Select Settings and then click on 'Control Panel' iii.Double-click the 'System' icon. iv. Click the 'Device Manager' tab. v. Check whether there is any yellow exclamation mark on the modem device. If yes, remove the modem devices. Restart the Windows and the system will detect the modem again. Reinstall the modem drivers. 6. Q : While testing the modem, the system gave an error message saying that it was unable to open the COM port. A : Make sure you have closed all the communication software (e.g. Hyperterminal,Dial-up Networking, etc.) when you are doing the diagnostics test. However, if there is no communication software running, do the following : i. From the Windows 95 task bar, click the 'Start' button. ii. Select Settings and then click on 'Control Panel' iii.Double-click the 'System' icon. iv. Click the 'Device Manager' tab. v. Check whether there is any yellow exclamation mark on the modem device. If yes, remove the modem devices. Restart the Windows and the system will detect the modem again. Reinstall the modem drivers. 7. Q : Why does my modem always connect at 33.6Kbps but not 56Kbps ? A : Check with your internet Service Provider (ISP) to ensure that it supports 56Kpbs connection. 8. Q : I have done a diagnostics test of my modem and there is nothing wrong with it. However, when I use a communication software, there seems to be an error. Why ? A : Try to shut down and restart your system.Try to use Microsoft Fax to fax a document. If the sending of fax issuccessful, then the fax function of your modem is working fine. Try to use Hyperterminal to dial up a BBS. If the connection is successful, then the data function of your modem is working fine. 9. Q : The modem hangs up when an incoming call is received. A : Disable the Call Waiting function for the Online Service, Internet Connection and/or communication software you are using. 10. Q : When I tried to dial out, the system gave me an error message "No Dial Tone". A : Check the Telephone Cable connection. If necessary, plug out the telephone cable and reconnect the cable. 11. Q : There are incomprehensible characters appearing on the screen. A : the data, parity and stop bit settings are incorrect. Try using the default values or check with your ISP. ------- The End ---------Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.