Smart Link 56K Modem Driver
Version: 4.20.01
(C) 1998-2005 Smart Link Ltd.
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This document contains release notes and other information about
this product. Information in this document is the most current
available. For your convenience, print a copy of this file and
keep it with your user manual.
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How to Use This Document
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To view README.TXT on screen in Windows Notepad, maximize the
Notepad window.
To print README.TXT, open it in Windows Write, Microsoft Word,
or another word processor. Then select the entire document
and format the text in 10-point Courier before printing.
This file (README.TXT) contains:
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Contents
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1) Quick Start
2) How to verify installation
3) Uninstall procedure
4) Update procedure
5) Country selection
6) Call Progress Sounds
7) Known issues
8) Troubleshooting
9) Disclaimers
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1. Quick Start
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1) This driver supports SmartRiser565, SmartRiser56, SmartRiser561, SmartRiser563,SmartPCI561,
SmartPCI562,SmartPCI563, SmartPCI2800 modem chipsets.
2) This driver supports both Intel and AMD 64 bit CPU.
2) For SmartRiser56,SmartRiser561 and SmartRiser563 this driver is
compatible with motherboards based on Intel ICH6, VIA 8235/7, nVIDIA nForce 3 core logic chipsets.
All riser cards form factors are supported (MDC and CNR).
For SmartRiser565 this driver supports motherboards based on Intel ICH6.
For up-to-date information about compatible motherboards, turn
to Smart Link web site (www.smlink.com).
3) This version of drivers is only compatible with Microsoft Windows XP 64bit or Windows
Server 2003 64bit.
THESE DRIVERS ARE NOT COMPATIBLE WITH WINDOWS XP 32bit!
4) If any type of Smart Link modem is already installed in your
system and you want to update its' device driver you may either:
a) First uninstall existing drivers (See Uninstall Procedure), and only
then proceed to install the new drivers.
b) Install the new drivers using Setup.Exe (See installation Procedure).
5) Before installing a riser card modem, check your card for proper
jumper setting of Primary or Secondary Codec Mode. PCI modems
usually won't have jumpers.
Before installing SmartRiser565 modem, make sure that MS UAA bus driver for High-Definition
Audio bus is already installed.
To install your modem drivers for the first time:
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Option 1 - Automatic Hardware Detection
a) For riser modem card do the following:
1) Turn your PC off, and remove the power cord.
NOTE: SOME PCI 2.2 MOTHERBOARDS KEEP THE SLOTS POWERED EVEN
WHEN THE PC IS TURNED OFF. TO PREVENT DAMAGE TO YOUR MODEM
AND YOUR PC, REMOVE THE POWER CORD.
2) Plug in your modem card into a free slot (MDC/CNR slot for riser cards or PCI slot).
In case of SmartRiser565 modem, make sure that modem device is plugged into High-Definition
Audio bus.
b) Restart your PC.
c) Windows will instantly detect the modem and will start software installation.
d) When requested, point to the drivers installtion directory on the floppy disk or CD-ROM.
e) Modem drivers will be installed.
Option 2 - Setup.Exe:
Setup.exe is provided with the drivers and should be run from the drivers installation directory.
a) For riser modem card do the following:
1) Turn your PC off, and remove the power cord.
NOTE: SOME PCI 2.2 MOTHERBOARDS KEEP THE SLOTS POWERED EVEN
WHEN THE PC IS TURNED OFF. TO PREVENT DAMAGE TO YOUR MODEM
AND YOUR PC, REMOVE THE POWER CORD.
2) Plug in your modem card into a free slot (MDC/CNR slot for riser cards or PCI slot).
In case of SmartRiser565 modem,make sure that modem device is plugged into High-Definition
Audio bus.
b) Restart your PC.
c) When Windows detects the modem and starts software installation,
press "cancel" to cancel the installation wizard.
d) Double-click on Setup.Exe and follow the instructions.
e) Modem drivers will be installed.
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2. How to verify installation
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To verify that the modem is installed correctly, follow these steps:
a) Click "Start > Settings > Control Panel > Phone and modem options":
check for the presence of a "Smart Link 56K Modem".
b) In "Control Panel > Phone and modem options > Modems > Properties > Diagnostics"
click on "Query Modem" button and check that the modem responds.
To Check that the modem is working properly:
a) Open "Hyper Terminal".
b) Select "Direct to port" option.
c) Type ATI1, ATI2 or ATI3 and make sure you receive the modem IDs.
Dial any accessible phone number, and see that that phone rings.
Dial to another modem (ATDTxxx or via the dial button of the
TAPI interface) and see that a modem session is established.
If you have successfully connected, then the modem has been
successfully installed.
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3. Uninstall Procedure
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a) Click "Start > Settings > Control Panel > Add/Remove Programs".
b) Select "Smart Link 56K Modem".
c) Click the "Add/Remove" button.
d) An Unistall Wizard appears. Follow the instructions on screen.
You must choose to restart the system in order to complete modem removal.
e) Modem drivers will be uninstalled.
f) You may turn your PC off, remove the power cord and remove the
modem card from its' socket.
NOTE: SOME PCI 2.2 MOTHERBOARDS KEEP THE SLOTS POWERED EVEN
WHEN THE PC IS TURNED OFF. TO PREVENT DAMAGE TO YOUR MODEM
AND PC, REMOVE THE POWER CORD.
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4. Update Procedure
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To update your modem drivers:
Option 1:
- Uninstall previous drivers (see above procedure) and reboot your system.
- When the system detects the modem follow installation instructions (see above procedure).
- New drivers will be installed.
Option 2:
- Double-click on Setup.Exe (located in the updated driver installation directory)
and follow installation instructions (see above proedure).
- New drivers will be installed.
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5. Country Selection
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To change the country setting, follow these steps:
a) Click "Start > Settings > Control Panel > Modem Settings".
b) Select the required country from the list.
c) Click "Ok".
or
a) Using a terminal program (such as Hyper Terminal), issue
an AT+GCI command to select the desired country.
For information about the usage of AT+GCI commands, refer to an
updated version of the AT-Commands manual, available on Smart Link
web site (www.smlink.com).
To verify the change has taken effect:
a) Open HyperTerminal and select "Direct to port"
b) Type "ATI7"
c) Verify that the correct country name is displayed
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6. Call Progress Sounds
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PCI and Riser card modems hardware typically support four methods
for monitoring call progress (dialtone, DTMF dialing, etc...).
SmartRiser565 modem supports only method (b).
(a) In hardware through AC-Link:
* Simply connect speakers to the AC97 audio speaker output
* Then enable and unmute "Telephone" or "Phone in"
in the Playback audio mixer from the speaker icon
that appears in the mixer tray
(b) In software through the audio subsystem:
* Simply connect speakers to the audio card speaker output.
* Next, click the right mouse button on SLLights in the
Windows System Tray while the modem is loaded in memory.
* Select the speakers on or off as desired.
(c) In hardware directly through the sound card:
* Connect the 4 pin header on the modem card to the TAM
header on the audio card/subsytem.
(d) In hardware using the optional buzzer that may be present on the
modem card:
* Nothing needs to be done to hear this. It is always on.
You can control the buzzer volume from the
Control Panel/Modem/Properties/Speaker Volume.
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7. Known issues
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7.1 On certain motherboards, call progress can be heard through
the system's speakers. This option is enabled by default, and can
be controlled only from Windows' "Volume Control" application,
using the "Telephony" slider. The 'Speaker' menu option (accessed
by right-clicking on the modem icon) can not mute the modem sound
on these motherboards.
7.2 The minimum RAM required for this modem under Windows server 2003 and
Windows XP 64 bit is 256 MB.
Using a lower amount of RAM may lead to system instability.
7.3 When some systems get into "sleep mode" and an incoming call
is received by the modem, the modem answers but the screen stays
blank. This behavior is dependent on the BIOS and not on the modem.
Some BIOS vendors choose to let the modem answer, but leave the
screen blank.
7.4 When using HyperTerminal application and selecting "Smart Link modem",
the application might hang while typing characters.
This behaviour is an application issue rather then a modem issue and was
observed with other modems as well.
Workaround: Select the modem by COM port ("Direct to port") instead of
by modem name.
7.5 Two Smart Link modems can not be installed on the same PC
simultaneously. Currently there is no workaround.
7.6 Specifically on NVidia MCP chipset: when on-board audio is
disabled from BIOS, the modem is also disabled. This is by chipset
design. Workaround: disable audio from Device Manager.
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8. Troubleshooting
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If your modem does not work as expected:
8.1 If ERROR, NO DIALTONE or a similar message is received:
(a) Check whether the line is connected preperly to the modem.
(b) Use a telephone handset to make sure that the line is
active and that there is a dial tone.
(c) Check to see if the line is a PBX line or a direct analog
phone line. You may need to dial 9, before the actual
desired telephone number (i.e. ATDT9,123-4567).
If, after dialing 9, the modem still cannot detect the
PBX dialtone, try typing ATX3 before dialing.
NOTE that PBX lines typically can only support V.34
rates (33,600 bps, 28,800 bps, ...) and NOT V.90
rates (49,333 bps, 50,666 bps, ...).
8.2 If you cannot hear the dialtone and DTMF dialing while the modem
should be dialing out:
Riser card modems hardware designs typically support four
methods for monitoring call progress (dialtone, DTMF dialing,
etc...):
- In hardware through AC-Link.
* Simply connect speakers to the AC97 audio speaker output.
* Then enable and unmute "Telephone" or "Phone in" in the Playback audio mixer
from the speaker icon in the mixer tray.
- In software through the audio subsystem.
* Simply connect speakers to the audio card speakeroutput.
* Next, click the right mouse button on SLLights in the Windows System Tray
while the modem is loaded in memory.
* Select the speakers on or off as desired.
- In hardware directly through the sound card.
* Connect the 4 pin header on the modem card to the TAM header on the audio
card/subsytem.
- In hardware using the optional buzzer that may be present on the modem card.
* Nothing needs to be done to hear this. It is always on.
You can control the buzzer volume from the Control Panel
/Modem/Properties/Speaker Volume.
Note: SmartRiser565 modems support only the second method.
8.3 If the Modem has connection problem try the followings:
(a) Enable "safe mode 1" from Start--> Setting--> Control Panel-->
Modem Settings--> Modem Helper tab.
(b) Download a new driver from: www.smlink.com/download
(C) Try to dial to the Internet with "Quick Connect" disabled.
go to Start--> Setting--> Control Panel-->V.92 features settings-->
V.92 Features tab.
8.4 If SmartRiser565 modem device is not detected during installation,
then make sure that MS UAA High-Definition Audio bus driver is installed.
(refer to section 1 - Quick Start).
8.5 If you encounter problems during installation of SmartRiser565 modem on
Intel ICH6 platform which supports dual mode Azalia and AC-Link
(for example you get an error message saying the driver is not suitable
for the modem device), then check that BIOS is configured properly to
Azalia (for specific instructions how to check your BIOS settings,
refer to your motherboard manual).
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9. Disclaimers
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The following are important disclaimers as related to our products.
Proper use of our chipsets and drivers are clearly described.
Smart Link does not guarantee product performance or accept any
liability due to the improper usage of its drivers or chipsets.
* Modem is capable of receiving data up to 56Kbps. Actual send and
receive speeds may vary depending upon factors, such as connecting
modem and phone line connections.
* Modem must use the appropriate US or International chipset version
for the country to which it is shipped.
* Modem must use the appropriate driver version for the operating
system in which it is being installed.
* All trademarks are property of their respective owners.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.