TECHNICAL SUPPORT If you experience any difficulties, please complete the Problem Report form prior to contacting your dealer or technician. Make multiple photocopies of the form and use a separate form for each problem being reported. Please mail or fax your completed forms to us as soon as possible. If you are completing this form electronically, please save the completed form using a different file name. (i.e. select Save AS from your word processor or text editor and save the file as Prob1.txt) PROBLEM REPORT FORM Using the mach64 disk 1, please type "INSTALL SYSINFO". Attach a copy of the System Information output to all problem reports and use a separate form for each problem being reported. Product Name: Bios P/N #: Customer Name: CompuServe Address: Fax Number: Address: My Hardware is Configured as follows: CPU/Speed: Memory: Video Capture Adapter (Make and Model): Audio Adapter (Make and Model): CD-ROM Drive (Make and Model): Software: Other system/software Information: Problem description:Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.