WELCOME
----------------------------------------------------------------------------
Congratulations on being the owner of a TTX monitor. We think you have made
a wise choice in monitors and want you to know we have been committed for years
to delivering you the best value and service for your money. The information
contained in this disk will help you set up your monitor for Windows 9x as
well as provide additional information helpful for getting the most out of
your display.
GETTING HELP
----------------------------------------------------------------------------
If you have trouble setting up your display for Windows 9x please call your
dealer first. They will be more aware of important considerations like the
type of video card and display drivers you are using. Your dealer can help
you identify the problem and save you from dropping equipment off to a repair
depot that has nothing wrong with it.
IMPORTANT MONITOR INFORMATION
----------------------------------------------------------------------------
1) First step is to ensure your video card and display drivers are installed
properly. Without the proper setup you will not get the performance from
your monitor that you should. Images may appear to flicker, be fuzzy or
distorted. This holds true with any operating system.
SERIOUS DAMAGE CAN RESULT FROM SETTING THE VIDEO CARD TO EXCEED THE MONITOR'S
CAPABILITY!! MOST VIDEO CARDS DEFAULT TO THE LOWEST, SAFEST SETTING TO
PREVENT SUCH DAMAGE. THIS MUST BE CONFIGURED SO THAT YOU GET THE FULLEST OF
YOUR MONITORS CAPABILITY WITHOUT CAUSING HARM!
2) Keep your original packaging. If you purchase many monitors keep at least
some of the original boxes. These may be needed for shipping in future to
best protect your monitor from damage. Most couriers, even local ones will
not pay a damage claim on a monitor not shipped in original packing.
3) One of the most common problems people experience with their monitor is
when using a VGA extension cable. This will usually create a white or fuzzy
vertical line in the image. If an extension cable is needed please be sure
to buy a good quality "shielded" cable. They cost more but they work right.
4) Your monitor's picture tube has likely been treated to reduce one or all
of the following: static, glare & reflection. This should be cared for like
any other quality optical device. Please take care to clean with a lint-free
non-abrasive cloth and a non-alcohol, neutral, non-abrasive cleaning solution
or glass cleaner. Damage by harsh cleaning is not covered by warranty.
SELECTING THE RIGHT TTX MONITOR FOR WINDOWS 95 and WINDOWS 98
----------------------------------------------------------------------------
Put the attached file named TTX.INF on a diskette. Click on the START button
with your mouse. Select Control Panel. Double-click on the Display icon. You
will now be at a folder where all of your display options are set. You can
also reach this by clicking your right mouse button on the desktop, select
Preferences, then select Display.
Click on the Settings folder. Click on Change Display Type. Where it says
Monitor Type click on the box labeled Change. Click on the box labelled "Have
Disk.." and follow the instructions as to the drive that the diskette with the
TTX.INF file on it. This will add a list of all TTX monitors. Select the one
that you actually have (if you're not sure check the label on the back of the
monitor). Select OK to keep and apply the change and Winows 9x will do its
thing to change your display. You should now be able to select any resolution
that both your monitor and video card are capable of.
ERGONOMIC CONSIDERATIONS
----------------------------------------------------------------------------
For optimal display and ergonomics we recommend the following resolutions for
your monitor size:
14" - 640x480 resolution
15" - 800x600 resolution
17" - 1024x768 resolution
20" - 1280x1024 resolution
21" - 1280x1024 resolution
It is important also to know about refresh rate. This is the number of times
per second your screen is re-drawn. This is counted in Hz (Hertz) and the
higher the number the more solid your image will be with less flicker. At
60Hz you may notice flickering, especially when working with fluorescent
lights. VESA (Video Electronics Standards Association) sets the standards
that most display devices conform to. Their recommendation is 70Hz or better
for a flicker-free image. If you are using your computer continually you
should make sure that your system is set up to run at this refresh rate or
higher. This will give you the most comfortable display over the long term.
You want to be sure that your video card is working in "non-interlaced mode"
(means that each line of your screen is drawn consecutively in one pass), and
not in "interlaced mode" (draws every other line of your screen in one pass
then draws the other lines in the next pass). Interlaced mode has a lot of
flicker and if used for long periods can cause eye fatigue & headaches. Using
more colours in any resolution will use up more of your video card's memory
and reduce the highest possible refresh rate at that resolution. eg. A 1MB
video card running 640x480 resolution may have a very high refresh rate at
256 colours but only 60Hz when displaying 16.7 Million colours.
TTX REPAIR POLICY AND PROCEDURE
----------------------------------------------------------------------------
In the event you have trouble with your TTX display please contact your
dealer first whenever possible. They can help determine if it is actually
the monitor at fault or, quite often something related to other hardware or
software. This can save you unnecessary downtime. Also, your purchase
price from your dealer may include additional support beyond our depot
warranty like entended warranties, on-site service or loaners.
Equipment for repair will be accepted only if an RMA number has been obtained
from the Service Department of TTX. A full description of the problem, the
model number and serial number will be required to obtain an RMA. All repairs
must be delivered or shipped to TTX prepaid (WE REFUSE ALL COLLECT SHIPMENTS)
in original packaging with a copy of the invoice. User or transit damage will
not be covered by warranty. We cannot stress enough how important original
packaging is. It is designed to best protect the monitor in shipping. Most
couriers will not pay claim on any damage incurred in non-original packing.
When returning repairs to TTX please identify them with the RMA Number on the
box. This will speed up turnaround time. All "No Fault Found" repairs
(warranty or out of warranty) can be subject to a $25.00 handling charge.
HOW TO CONTACT TTX (FOR SALES & SERVICE):
----------------------------------------------------------------------------
IN CANADA
Contact your nearest TTX office by calling 1-888-VIEWTTX (1-888-843-9889)
In Quebec please contact the TTX distributor:
Le centre de distribution Quebecois:
TTX Canada Inc.
135 Lindsay
Dorval, Quebec H9P 2S6
Tel: (514) 631-1223
Fax: (514) 631-2213
In Ontario please contact our Mississauga office at:
TTX Canada Inc.
151 Superior Blvd., Unit 5
Mississauga, ON. L5T 2L1
Tel: (905) 670-5582
Fax: (905) 670-5592
In Manitoba & Saskatchewan please contact our Winnipeg office at:
TTX Computer Products
Unit 3, 1962 Dublin Avenue
Winnipeg, MB. R3H 1A8
Tel: (204) 633-7180
Fax: (204) 633-7181
In Alberta please contact our Calgary office at:
TTX Canada Inc.
4428 - 10 Street N.E.
Calgary, AB. T2E 6K3
Tel: (403) 250-6877
Fax: (403) 250-6879
In British Columbia please contact our Richmond office at:
TTX Canada Inc.
13680 Bridgeport Rd., U-6
Richmond, B.C. V6V 1V3
Tel: (604) 270-3754
Fax: (604) 270-3705
IN THE UNITED STATES:
TTX USA
For assistance in the following States
New York , Connecticut, New Hampshire , Rhode Island ,
Maine , Vermont , Massachusetts
Call Tel: 1-800-342-5889
(1-800-DIALTTX)
TTX Computer Products, Inc.
920 Blairhill Road, #117
Charlotte, North Carolina, USA 28217
Tel: (704) 521-9911
Fax: (704) 521-9966
TTX Computer Products, Inc.
8515 Parkline Blvd.
Orlando, Florida, USA 32809
Tel: (407) 826-0186
Fax: (407) 826-0267
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.