1. j3171a.exe Driver
2. TECHSUP.TXT File Contents

TECHSUP.TXT Driver File Contents (j3171a.exe)

      Customer Service and Support
                                                                 v1.01


 Hewlett-Packard offers product information, the latest drivers, and
 solutions for end users' LAN adapter problems through automated
 electronic services and through direct phone assistance, as listed
 below. The electronic services are available 24 hours a day, seven
 days per week;phone service hours are as listed below.


 HP FIRST Fax Retrieval Service
 =======================================================================

 You can first request document ID 19941, the general index for HP
  Networking and Mass Storage Products.  When you receive the list,
  see section 2.0, "Network Connectivity" for specific documents of
  interest to you.  Then call HP FIRST again with those specific
  document IDs.

 Or request the following documents about LAN adapter problems:
     Doc ID 7270:  "Answers to Common PC LAN Adapter Questions"
     Doc ID 7411:  "HP PC LAN Adapter Commonly Asked Questions"

 From a touch-tone phone or fax machine inside the U.S. and Canada
 only, the phone number is:  800-333-1917

     Press selection [1]. You can press [1] and specify the document
     ID as listed above, or follow the instructions you hear.  HP FIRST
     will fax the document to the fax machine from which you are calling
     or to the fax machine whose phone number you specify.

 From a fax machine outside the U.S. and Canada, the phone number is:
     208-344- 4809

     Press selection [1].  You can press [1] and specify the document
     ID as listed above, or follow the instructions you hear.  HP FIRST
     will fax the document to the fax machine from which you are
     calling.


 World Wide Web Site
 =======================================================================

 URL:  http://www.hp.com/go/network_city

 Click on "Support" for LAN adapter problem-solving information, or for
 a path to the software download site that supplies LAN adapter drivers.


 HP BBS
 =======================================================================

 For up-to-date software and drivers:

 Phone number:  208-344-1691
 Modem settings:  No parity, 8 data bits, 1 stop bit,
                  baud rate up through 14400.


 HP FTP Library Service
 =====================================================================

 For up-to-date software and drivers:

 1. From the Internet, enter the command
     ftp ftp-boi.external.hp.com
 2. Log in as user:
     anonymous
 3. Enter your Internet e-mail address for the password.
 4. Enter the command:
     cd /pub/networking/software
 5. Enter the command:
     bin
    to set the transfer type.
 6. Enter the command:
     dir
    to list all support disk images available.
 7. Enter the transfer command:
     get
    with the filename to download.
 8. Quit the FTP session.


 CompuServe
 =====================================================================

 For up-to-date software and drivers:

 1. After logging in, enter:
     go hpsys
 2. Enter:
     lib 7


 Phone Support for End Users
 =====================================================================

 If you experience problems with your HP LAN adapter, contact your
 LAN dealer or call your HP Customer Service Center.

 Collect data before contacting your dealer or HP:
 -------------------------------------------------
 History of the Problem:
     o What symptoms did you notice?
     o Did the symptoms appear when the LAN adapter was first installed,
       after normal operation, or after its configuration was changed?
     o If you changed its configuration, did you also change the driver
       parameters to match?

 Card Configuration Information:
     o Run the adapter utility, Setup or HPSet, appropriate to the
       computer's operating system. Record any parameters from the
       configuration listed.

 Computer Information:
     o What vendor and model of computer are you using?
     o What are the processor speed and bus type (EISA/PCI or ISA/PCI)?
     o What is the configuration of other cards installed in your
        computer?
     o What operating system and version are you using?
     o What network operating system and version are you using?
     o What applications are running on the computer?
     o List the contents of key files such as autoexec.bat, autoexec.ncf,
       startup.ncf, config.sys, net.cfg, protocol.ini, lanman.ini, system.ini.


 Phone Numbers
 -------------
 U.S.A:      970-635-1000     (Monday through Friday from 7:00 a.m. until
  English                      6:00 p.m. Mountain Standard/Daylight Time)

 Japan:      3 3335 8333      (Monday through Friday from 9:00 a.m. until
                               12:00 p.m. and from 1:00 until 5:00 p.m.
                               local time)

 Europe:                      (Monday through Friday from 8:30 a.m. until
  English:   +31 20 581 3330   5:00 p.m. Central European Time)
  Dutch:     +31 20 581 3331   
  French:    +31 20 581 3332   
  German:    +31 20 581 3333   
  Italian:   +31 20 581 3338
  Spanish:   +31 20 581 3339