Congratulations on your purchase of a 3Com U.S. Robotics
Winmodem!
This README.TXT file contains information to help you set up
your U.S. Robotics 3014A Winmodem and avoid common problem
areas when using it.
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TABLE OF CONTENTS
1. If You See References to DOS or Windows 3.1x On the Help
Screens During Setup
2. If You Have Problems Connecting
3. If You Want to Use Pulse Dialing
4. Setting the Ring on Which You Want the Modem to Answer
5. If You Are Using a Fujitsu Lifebook Computer With Windows 98
6. If You Are Using a TI Notebook with a Phoenix Card Manager
7. If You Are Using AT&Nx or AT&Ux
8. If You are Using an NEC Versa M/100 Computer
9. If You are Using an IBM 760C or an IBM365XD Computer
10. If You are Using Quicken Version 6
11. If You are Connecting to a Comsphere 3820+ Modem
12. If Your Modem Won't Answer a Data Call
13. If You Get a General Protection Fault
14. Disabling IBM Internal Modems
15. Using ATYx Commands
16. Using ATDT" Dial Strings
17. Faxing High Resolution Pages
18. Computer Settings for Your Winmodem
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1. If You See References to DOS or Windows 3.1x On the Help
Screens During Setup
Ignore them. Your Winmodem supports only Windows 98 and 95.
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2. If You Have Problems Connecting
Be sure the modem initialization string in your communications
software contains AT&F for hardware flow control.
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3. If You Want to Use Pulse Dialing
Your Winmodem does not support pulse dialing.
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4. Setting the Ring on Which You Want the Modem to Answer
This modem uses the first ring signal to "wake up" from a low
power mode. For this reason you must set ATS0= one number
lower than the ring you want it to answer on; for example, set
ATS0=1 to answer on the second ring, ATS0=2 on the third ring,
and so on.
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5. If You Are Using a Fujitsu Lifebook Computer With Windows 98
The Winmodem's default COM port--COM 4--the port often assigned
by Windows when the modem is inserted in this notebook, does not
function properly. If you experience this problem, use the
Control Panel>Modem>Properties>Port Settings button to change
to COM 3 and reboot your computer.
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6. If You Are Using a TI Notebook with a Phoenix Card Manager
At this time there are known issues with functionality in
a Texas Instruments notebook that uses a Phoenix Card Manager.
Check the Acer web site at http://www.acer.com for solutions.
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7. If You are Using AT&Nx or AT&Ux
You cannot force V.90 connect rates with your Winmodem. AT&N32
through AT&N39, and AT&U32 through AT&U39 will not be
recognized.
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8. If You are Using an NEC Versa M/100 Computer
No audible tones will be produced when you insert or remove
your modem from an NEC Versa M/100.
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9. If You are Using an IBM 760C or an IBM365XD Computer
When the computer has reactivated after going into sleep or
suspend modes, you must remove and reinsert the modem before
using it.
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10. If You are Using Quicken Version 6
The default maximum baud rate of a modem in Quicken 6 is
19,200bps. Follow the instructions in the Quicken 6 manual to
increase this baud rate for your Winmodem.
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11. If You are Connecting to a Comsphere 3820+ Modem
When you're connecting to a Comsphere 3820+ modem at speeds of
4800bps or lower, you must disable the V.8 protocol in your
modem. To do this, change S-Register 32 from the default 2 to
0.
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12. If Your Modem Won't Answer a Data Call
Most communications software packages allow you to select one
of the following ways to answer a call: "detect fax & data",
"data only", "fax only", and "ignore ring". If you're using
RapidComm software and have "detect fax & data" selected, if
your modem won't answer data calls, set the answer mode to
"data only".
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13. If You Get a General Protection Fault
General protection faults (GPF) usually occur when insufficient
memory is allocated by the computer to perform a task. If you
get a general protection fault while using your modem, do one or
more of the following:
- Be sure you are using Windows 98 or Windows 95.
- Be sure your computer meets the minimum memory requirements
for the modem:
At least a 486 laptop
At least a 50 Mhz processor
At least 8 MB RAM
At least 10 MB of free hard disk space
- Be sure your COM port or IRQ setting doesn't conflict with
any other devices on your computer
- Remove and reinsert the modem in the slot to be sure it's
seated correctly and securely
- Uninstall and reinstall your modem
- Free up memory by closing open applications until no more
GPFs appear.
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14. Disabling IBM Internal Modems
If you are using an IBM Thinkpad 755CSE or other IBM computer
that has an internal modem, you must disable it in order to
use your PC Card. To do this, follow these steps:
1. Load Windows
2. Open the IBM Thinkpad Setup Group
3. Open the DSP Icon
4. Remove the check from the Telephony Function
5. Save
6. Reboot the computer
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15. Using ATYx Commands
Because ATYx commands are not enabled for use with your
Winmodem, the Set Next Reset feature is not available.
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16. Using ATDT" Dial Strings
We recommend you do not use letters with ATD dialing commands.
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17. Faxing High Resolution Pages
When faxing high resolution pages, the text received will be
distorted if both the sending and the receiving modem do not
use High Resolution Mode.
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18. Computer Settings for Your Winmodem
Following is a list of computer resources recommended for use
with your modem.
***************************************************************
COMPUTER RECOMMENDED RECOMMENDED RECOMMENDED
MEMORY EXCL COM PORT IRQ
***************************************************************
Acernote 700 Series D000-DFFF 2 3
Acom Vesa 4000 D000-DFFF 3 5
Altima Mirage C800-CFFF 4 3
Ambra Notebook D000-D3FF 3 12
Ambra Subnote C800-CFFF 3 9
AMS Soundpro C800-CFFF 3 9
AMS Travelpro D000-DFFF 3 5
AST Ascentia 800 D000-DFFF 2 3
AST Ascentia 900 D000-DFFF 2 3
AST Ascentia 910 D000-DFFF 2 3
AST Ascentia 950 D000-DFFF 3 9
AST Power Exec D000-DFFF 2 3
AST Bravo NB C800-CFFF 2 3
AT&T Globalyst D000-DFFF 4 5
Austin 486 D000-DFFF 3 5
Canon Innovabook 10 C800-CFFF 2 3
Canon Innovabook 100 C800-CFFF 2 3
Canon Innovabook 200 C800-CFFF 2 3
Compaq Aero D000-DFFF 2 3
Compaq Concerto D000-DFFF 2 3
Compaq Elite D000-DFFF 2 3
Compaq 5000 E000-E7FF 2 3
Contura 400 D000-DFFF 2 3
Contura 410 D000-DFFF 2 3
Contura 420 D000-DFFF 2 3
Contura 430 D000-DFFF 2 3
Compuadd Colorpro C800-CFFF 3 5
CTX D000-DFFF 2 3
DEC Highnote D000-DFFF 2 3
DEC Ultra Highnote D000-DFFF 4 3
Dell Latitude D000-D3FF 2 3
Dell Latitude XP D000-DFFF 2 3
Dell Latitude Xpi D000-DFFF 2 3
Epson ActionNote 4000 D000-DFFF 3 5
Eurocom 9200 D800-DFFF 4 5
Eurocom 9600 D800-DFFF 4 5
Fujitsu Stylistic C800-CFFF 2 3
Gateway 2000 ColorBook D000-DFFF 3 5
Gateway 2000 Liberty D000-DFFF 3 5
Gateway 2000 Solo D000-DFFF 3 5
HP Omnibook 600 D400-DFFF 2 3
HP Omnibook 4000 D000-DFFF 3 5
IBM Thinkpad 350 C800-CFFF 2 3
IBM Thinkpad 360 C800-CFFF 2 3
IBM Thinkpad 500 C800-CFFF 2 3
IBM Thinkpad 510 C800-CFFF 2 3
IBM Thinkpad 720 C000-CFFF 2 3
IBM Thinkpad 750 C000-CFFF 2 3
IBM Thinkpad 755 C800-CFFF 2 3
Media Magic C800-CFFF 2 3
Midwest Micro Elite D000-DFFF 3 9
Midwest Micro Sndbk D000-DFFF 2 3
NEC UltraLite Versa D000-DFFF 2 3
NEC Versa E Series D000-DFFF 2 3
NEC M Series D000-DFFF 2 3
NEC P Series D000-DFFF 2 3
NEC V50 D000-DFFF 2 3
NEC 4000 D000-DFFF 2 3
NCR 3100 Series C800-CFFF 2 3
NCR Safari D000-DFFF 2 3
Packard Bell Diplomat D000-DFFF 2 3
Packard Bell Statesman D000-DFFF 2 3
Panasonic CF-41 C000-CFFF 3 5
Sager Series D000-DFFF 3 5
Sager NP-800 D000-DFFF 2 3
Samsung Notemaster C800-CFFF 2 3
Samsung Sens Series D000-DFFF 2 3
Sharp 8700 D000-DFFF 3 5
Sharp 8900 D000-D7FF 3 5
Swan D000-DFFF 3 5
TI Travelmate 2000 C800-CFFF 4 3
TI Travelmate 4000 C800-CFFF 4 3
TI Travelmate 5000 C800-CFFF 4 3
Toshiba 400 Series C800-CFFF 2 3
Toshiba 1900 C800-CFFF 2 3
Toshiba 1910 C800-CFFF 2 3
Toshiba 1950 C800-CFFF 2 3
Toshiba 1960 C800-CFFF 2 3
Toshiba 2130 C800-CFFF 2 3
Toshiba 2135 C800-CFFF 2 3
Toshiba 2150 C800-CFFF 2 3
Toshiba 2400 C800-CFFF 2 3
Toshiba 3400 C800-CFFF 2 3
Toshiba 3600 C800-CFFF 2 3
Toshiba 4600 C800-CFFF 2 3
Toshiba 4700 C800-CFFF 2 3
Toshiba 4800 C800-CFFF 2 3
Toshiba 4850 C800-CFFF 2 3
Toshiba 4900 C800-CFFF 2 3
Toshiba 6600 C800-CFFF 2 3
Twinhead Slimnote D000-DFFF 3 9
Twinhead Subnote D000-DFFF 3 9
Ultra 486 C800-CFFF 3 9
Unisys D000-DFFF 3 9
Wedge D000-D7FF 3 9
Zenith Noteflex D000-D8FF 2 3
Zenith Z Lite D000-DFFF 2 3
Zenith Z Star D000-DFFF 2 3
Zeos Meridian D000-DFFF 2 3
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.