This Readme file provides the latest information. 11/19/99 --------------------------------------------------------------------- Contents 1. Limitations 2. General troubleshooting solutions 3. Solutions for the local printer 4. Solutions for individual printers 5. Solutions for the network printer (for administrators) 6. Solutions for the Paper Memory Utility (DFX-8500) 7. Limitations for NDS printers 8. Solutions for Windows shared printers --------------------------------------------------------------------- 1. Limitations 1-1. You can use EPSON Status Monitor 2 with various network environments and operating systems. (Explanation) Refer to the following table. OS Local NetWare TCP/IP Windows shared -------------------------------------------------------------- Windows 95 possible possible possible possible Windows 98 possible possible possible possible Windows NT3.51 impossible possible possible possible Windows NT4.0 possible possible possible possible Windows2000 possible possible possible possible 1-2. "Job Status" doesn't work on WindowsNT3.51,NT4.0,Windows2000. (Explanation) "Job Status" doesn't work on Windows NT 3.51/4.0 or Windows2000. If you want to check a job's status on Windows NT 3.51, use Print Manager. If you want to see the job status on Windows NT 4.0 or Windows2000, double-click your printer's icon in the Printers folder. 1-3. When uninstalling, error (setup initialization error)sometimes is occurred. (Explanation) When uninstalling the software, a setup initialization error may occur when an anti-virus program (such as Virus Buster) is enabled. If this happens, disable the anti-virus progam and then run the uninstaller. 1-4. Printer information of Printer Status Window isn't shown for local printer. (Explanation) The Printer Status Window shows the printer information for the network print server; it does not show the printer information for the local printer. 1-5. Disk access occurs constantly on WindowsNT3.51. (Explanation) On Windows NT 3.51, you will notice more frequent disk accesses because the EPSON Status Monitor 2 frequently accesses the disk to immediately save printer information in the registry. 1-6. When monitoring a Windows shared printer with WindowsNT4.0 or Windows2000, the number of jobs is not displayed on the view screen. (Explanation) When EPSON Status Monitor 2 is monitoring a Windows shared printer on Windows NT 4.0 or Windows2000, it does not display the number of jobs on the view screen. If you want to see the number of Windows shared printer jobs, open the Printers folder and double-click the icon for the printer to check the number of print jobs. 1-7. When a NetWare shared printer is used in the remote printer mode, monitoring can only be performed when connected at port 0. (Explanation) When a NetWare shared printer is used in the remote printer mode, it cannot be monitored unless it is connected to port 0. Use the PCOSOLE tool in NetWare to make sure the printer's port number is 0. 1-8. Limitations when monitoring NetWare shared printer (Explanation) It may be impossible to monitor a NetWare shared printer in the following circumstances. - When multiple network adaptors are used in one PC. - When IPX internal network address is set. --------------------------------------------------------------------- 2. General troubleshooting solutions If you experience problems, check the following troubleshooting tips to find a solution. 2-1. No printer can be monitored right after starting WindowsNT3.51 (Cold boot). (Solution) Try logging on again; this frequently works. Remember that you need to wait until the computer is not accessing a disk before logging on. 2-2. In Windows 95, the uninstaller is terminated when EPSON TCP/IP Printing is enabled. (Solution) Disable EPSON TCP/IP Printing through SETUP.EXE, as follows: 1. Run SETUP.EXE in the \esm2 (default) directory. 2. Choose "No" at "EPSON TCP/IP Printing". 3. Reboot the system according to the message. 4. Run the uninstaller again. 2-3. When an anti-virus program is running, EPSON Status Monitor 2 cannot be installed. (Solution) Turn off the anti-virus program before installing EPSON Status Monitor 2. 2-4. Even after you changed the target printer for "Print to (P)" in the "Details" tab under the printer's Properties, EPSON Status Monitor 2 continues to monitor the printer which was set before you changed it. (Solution 1) Restart the Main Window and the Background Monitoring for EPSON Status Monitor 2 as follows: 1. Close and reopen the Main Window. 2. Choose "Background Monitoring" from the "Setting (S)" menu. After choosing "stop monitoring now", the Background Monitoring icon will disappear. 3. Choose "Background Monitoring" once again and choose "monitor now". The EPSON Status Monitor 2 will now monitor the new printer. (Solution 2) Reboot the computer. 2-5. Cannot uninstall "EBPrinter" by "EPSON Printer Utility Uninstall ". (Solution) Remove the check mark on "EBPrinter" in the "Utility" tab for "EPSON Printer Utility Uninstall". 2-6. If you monitor many printers on the Main Window, you may get a memory caution (lack of memory) message. (Solution 1) Increase the disk space enough for virtual memory. (Solution 2) Close the Main Window when you do not need to monitor printers through it. 2-7. When EPSON Status Monitor 2 is running, SCANDISK does not work properly. (Solution) If you want to execute SCANDISK, you should stop all EPSON Status Monitor 2 actions including background monitoring. --------------------------------------------------------------------- 3. Solutions for the local printer You can take one solution even if more than two solution are written. 3-1. "Searching..." or "Unable to find printer" is displayed on the EPSON Status Monitor 2 Main Window. (Solution) Turn on the printer before turning on the computer. Note: While printing, don't use the "Refresh" command; this can slow down printing. 3-2. Printing speed is becoming slower. (Solution) Don't start EPSON Status Monitor 2 while you are printing. This may slow down printing. 3-3. You get a communication error. (Solution 1) Choose "Enable bi-directional support for this printer" under "Spool Settings" in the Details tab of the printer's Properties. Important: This setting is sometimes changed by the operating system. You need to confirm this setting again. (Solution 2) Make sure the printer is turned on and all the cables are properly connected. If you still have a communication error,try using the "Refresh" command. Note: Don't use the "Refresh" command while printing as this may slow down printing. 3-4. The printer's status does not change. (Solution) Make sure the printer is turned on and all the cables are properly connected. If you still have a communication error,try using the "Refresh" command. Note: Don't use the "Refresh" command while printing as this may slow down printing. 3-5. In Windows 95, a Communication error occurs sometimes when the ECP printer port is selected. (Solution) Change the printer port setting and also change the setting in the computer's BIOS. Boot the computer and go into Setup. In the CMOS BIOS screen, change the LPT port mode accordingly. --------------------------------------------------------------------- 4. Solutions for individual printers You can take one solution even if more than two solution are written. 4-1. (DFX-8500 problem)Changing to the consumable information on the Status Window is slow. (Solution) EPSON Status Monitor 2 gets paper information from the printer and this data is large. Therefore it is slower than other printers. Communication time depends on the performance of the PC, too. 4-2.(DFX-8500 problem)If the PC to which the DFX-8500 is connected displays the EPSON Status Moniotor 2 consumable information, another PC in the network cannot monitor that printer. (Solution) Make sure that the local user is trained not to display the consumable information for the printer. 4-3.(DFX-8500 problem)When you display the consumable information, Printing slows down. (Solution) EPSON Status Monitor 2 is getting a large amount of data from the printer, which makes printing speed slower. To speed up printing, close the consumable information window. 4-4.(Page printer problem)When you monitor a page printer through C82345*, an LPT1 write error ocurs. (Solution) Update the ROM to Rev. TAG14B or later. (The last letter indicates the revision number.) 4-5. (Page printer, Windows 95 problem)An error ocurs when you print to EPSON TCP/IP Printer. (Solution) Choose a shorter name for the "Print to" box in the Details tab of the printer's Properties. For example: Old name: //EPSPN_TCPIP_Printers//255.255.255.255(EPL-N2000) New name: //EPSPN_TCPIP_Printers//255.255.255.255 4-6. (EPL-N1200/EPL-N2000, Windows NT 3.51 problem)If you print while monitoring printer status over a network from a Windows NT 3.51 system, the printing may be interrupted. (Solution) Remove that printer from the list of monitored printers in the Status Monitor. --------------------------------------------------------------------- 5. Solutions for the network printer (for administrators) You can take one solution even if more than two solution are written. 5-1. A status message is incorrect because of the number of PCs connected and the monitoring intervals. (Solution) The network printer and each PC's EPSON Status Monitor 2 communicate directly, causing network traffic. If there is too much network traffic, a communication error occurs and sometimes the status is reported incorrectly. In this case, stop monitoring the printer from one or more PCs or make the monitoring interval longer through EPSON Status Monitor 2. 5-2. Limitations on the number of the connections to the NetWare queue. (Solution) Connect only one print server to each queue. Refer to the C82357* User's Guide. 5-3. You cannot monitor a printer connected to a Netware 4.1x NDS queue. (Solution) The C82357* does not support NDS queues in NetWare 4.1X.Set up bindery emulation on the server and connect to the bindery queue. 5-4. You cannot monitor a NetWare queue printer beyond the IPX router. (Solution 1) You cannot monitor the printer because the default setting for IPX hops is 0. Change the number of the hops in SETUP.EXE. (The default location is \InstallDir\setup.exe.) If you set hops to more than 0, Network traffic will increase. Also, in a WAN environment, a dial-up automatically occurs which may incur charges. (Solution 2) When all NetWare shared printers cannot be monitored through the Main EPSON Status Monitor 2 window, use the "Refresh" command.If Background Monitoring causes a communication error,you should restart Background Monitoring. 5-5. When using EPSON Net! software (which is an accessory for the C82357*), a NetWare shared printer can not be monitored. (Solution) EPSON Net! and EPSON Status Monitor 2 do not work at the same time. First stop EPSON Net! and then run EPSON Status Monitor 2. 5-6. When using EPSON Status Monitor 2, EPSON Net! software (which is an accessory for the C82357*) does not work. (Solution) EPSON Net! and EPSON Status Monitor 2 do not work at the same time. First stop EPSON Status Monitor 2 and then run EPSON Net!. --------------------------------------------------------------------- 6. Solutions for the Paper Memory Utility (DFX-8500) 6-1. The Utility window takes more than 1 minute to open. (Solution) Delete unnecessary printer drivers to shorten this time. 6-2. A banner sheet is printed when you save paper memory information to a NetWare printer. (Solution) Edit the capture portion of the NetWare login script to disable banner printing. Please refer to your operating system reference manual for other ways to turn off banner printing. 6-3. With Windows NT 4.0 or Windows2000, an error message is displayed when the settings are saved from the Paper Memory Utility. (Solution) Wait a while and then save the settings again. --------------------------------------------------------------------- 7. Limitations for NDS printers 7-1. When monitoring NDS printers, the client supplied by Novell must be used. Operation is confirmed for the following versions: When using Windows NT3.51 : Novell IntranetWare Client Ver 4.1 When using Windows NT4.0 : Novell Client for Windows NT Ver 4.6 When using Windows 95/98 : Novell Client for Windows 95/98 Ver 3.1 + Service Pack 2 7-2. When a '"'character is used in NDS queue or context,Printer Status Window can't monitor printer status. (Explanation) When a " character is used in an NDS queue or context, the Printer Status Window can't monitor printer status because EPSON Status Monitor 2 does not support the " character printer path. --------------------------------------------------------------------- 8. Solutions for Windows shared printers 8-1. Windows shared printers cannot be monitored. (Solution) Check that the following settings have been made: 1. Open the network computer properties of the computer that is supplying the Windows shared printer and make sure that the Microsoft network shared service is set up correctly in the network settings. 2. Make sure EPSON Status Monitor 2 in installed on the computer that is supplying the Windows shared printer, and that Windows shared printer item is set to "monitor". 3. Make sure that the shared printer is set to be monitored in the EPSON Status Monitor 2 settings on the computer that uses the Windows shared printer. 8-2. With Windows NT 4.0, when the Windows shared printer is set to "monitor", if EPSON Status Monitor 2 is started, the application error window is displayed and the NetWare shared printer becomes impossible to monitor. (Solution) If you are monitoring a Windows NT 4.0 shared printer,make sure you are using Service Pack 2 or higher. 8-3. With Windows NT 3.51/NT 4.0/Windows2000, when the Windows shared printer is set to "monitor", the NetWare shared printer can no longer be monitored. (Solution) Start the control panel service, stop the EPSON Printer Status Agent service, and start EPSON Status Monitor 2.After EPSON Status Monitor 2 has started, restart the service.This must be done every time you log into Windows NT 3.51/NT 4.0/Windows2000. 8-4. With Windows NT 3.51/NT 4.0, when IntranetWare Client for NT is being used, if you try to uninstall the EPSON Status Monitor 2, the message "EPSON Status Monitor 2 currently in use. Can not be uninstalled." is displayed and you cannot uninstall it. (Solution) Use the Windows explorer to delete the following files from the directory in which EPSON Status Monitor 2 is installed.After deleting the files, delete EPSON Status Monitor 2. If you delete these files, you will not have a problem with the operation of the Novell IntranetWare Client for NT. NETWIN16.DLL CLNWIN16.DLL LOCWIN16.DLL NCPWIN16.DLL NWIPXSPX.DLL CLXWIN16.DLL CALWIN16.DLL 8-5. (DFX-8500 problem)When using the Paper Memory Utility, Windows shared printers don't display in printer list. (Solution) Don't use the Paper Memory Utility in the Windows shared printer. Use the Paper Memory Utility in the local connection,NetWare shared printer or LPR printer. --------------------------------------------------------------------- General notice: Product names used herein are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks. (C)SEIKO EPSON Corp.1998 ENDDownload Driver Pack
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