TECHNICAL SUPPORT OPTIONS The services and prices listed here are available in the United States only. Support outside the United States may vary, please see our International Support list for regional contact details. Microsoft’s support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice. Product Name: Internet Explorer 6 Service Pack 1 OEM distributed: If your product came installed with a new computer or device, the hardware manufacturer provides technical support and assistance for this software. Please contact your manufacturer directly for support. Support Info Online: http://support.microsoft.com/directory/productsupportoption.asp In Canada, visit http://microsoft.ca/support TTY Users: Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada. Worldwide: The support terms listed here are available in the United States and Canada only. Support outside the United States and Canada may vary, please see our International Support list for regional contact details. Conditions: Microsoft’s support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. Personal Support Options Online Self-Help Options Get your information online. Try our FAQ’s, WebCasts or search our Knowledge Base for articles targeted to your issue at http://microsoft.com/support Products included with the sale of a new computer If your product was included with the purchase of your computer, your computer manufacturer provides support for this product version. For contact details please go to http://support.microsoft.com/directory/directory/oemdirectory.asp Paid Assisted Support (a) Submit your issue online http://support.microsoft.com/directory/onlinesr.asp (b) For Paid Assisted Support please call us at (800) 936-5700 in the US or (800) 668-7975 in Canada International Product Support Country/Region names & address information list Important! Phone numbers are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory/ww.asp. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. Argentina Microsoft de Argentina S.A. Phone: 54-11-4316-1900 Fax: 54-11-4316-1984 Customer Service: 54-11-4316-4600 Technical Support Phone: 54-11-4316-4664 Armenia See Russia Australia Microsoft Pty. Ltd. 1 Epping Road, North Ryde, NSW Australia, 2113 Phone: 13 20 58 Technical Support Phone: 13 20 58 Technical Support Fax: (61) (2) 9023 5021 Austria Microsoft Ges.m.b.H. Fax: (43) (1) 610 64 -200 Information Services: 08000-123 345 Fax: (43) 2236-64595 E-mail: InfoService@microsoft.at Direct Services (Updates, etc.): (43) -(1) 795 67028, Fax: (43) -(1) 795 67029, austria@msdirectservices.com Standard Support (Installation and Handling): (43) -(1) 50222-2255 Azerbaijan See Russia Belgium Microsoft BVBA Phone: 02-7043000 Fax: 02-7043535 Support Network Info Center: 02 - 5139979 Microsoft Subscription Centre (MSDN): +353 1883 1014 Microsoft Subscription Centre (TechNet): +353 1883 1002 Technical Support: 02-5133274 (Dutch-speaking) 02-5132268 (French speaking) 02-5023432 (English-speaking) Belarus See Russia Bolivia Customer Service: 0800-2029 Technical Support: 0800-3443 Brazil Microsoft Informatica Ltda. Phone: 55-11-5504-2155 Fax: 011-55-11-5504-2227 Customer Service and Technical Support: Phone: (55) (11) 3444-6844 Fax: (55) (11) 5682-6091 Automatic Fax: (55) (11) 5506-8506 Bulletin Board Service: (55) (11) 5506-1234 Bulgaria Microsoft Bulgaria Ltd. (359) 0 2 / 9657 371 Technical Support: (359) 0 2 / 731 088 Canada Microsoft Canada Co. Head Office Phone: (905) 568-0434 Customer Information Centre: (877) 568-2495 Technical Support: Microsoft Desktop Operating Systems: (905) 568-4494 Microsoft Desktop Applications: (905) 568-2294 Other Standard Technical Support: (905) 568-3503 Paid Personal Support Information: (800) 668-7975 Small Business Support Information: (800) 805-4440 Premier Support Information (877) 568-2495 Text Telephone (TTY/TDD) (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Phone: (782) 273-3600 Fax: (787) 273-3636 or (787) 273-3634 Technical Support/Soporte Tecnico: 1-877-672-3842 Technical Support E-mail: mscasup@microsoft.com Customer service: (800) 297-5982, para códigos de áreas 787 y 809 solamente, 506-298-2000 (para otras áreas) Customer service E-mail: msccatus@microsoft.com Central America Technical Support/Soporte Tecnico: (506) 298-2020 Technical Support E-mail: mscasup@microsoft.com Customer Service: (506) 298-2000 Customer Service E-mail: msccatus@microsoft.com Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 China Microsoft (China) Co. Ltd 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: (011) –(86) 10-6261 7711 Fax: (011) –(86) 10-6253 6630 Microsoft Global Technical Engineering Center 20/F, 23/F, 24/F, 25/F, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C. Phone: (011) –(86) 21-64691188/ (011) –(86) 21-6469 8899 Fax: (011) -(86) 21-6469 1166 / (011) –(86) 21-6469 9900 Colombia Microsoft Colombia Customer service -Línea de Respuesta Microsoft (Santa Fé de Bogotá D.C.) Phone: (91) 524-0404 To place calls outside Bogotá: 9800-5-10595 or 9800-9-10595 Fax: 57-1-3173494 Costa Rica Phone: (506) 280-5100 Fax: (506) 280-5070 Croatia Microsoft Hrvatska d.o.o. +385 1 4802 500 Product Support and Customer Service: 0800 300 300 (toll free in Croatia) Customer phoning from outside Croatia should dial: +385 1 3650 762 Product Support E-mail: hot-line@microsoft.hr Customer Service E-mail: info-line@microsoft.hr Czech Republic Microsoft s.r.o. (420) (2) 611 97 111 Technical support: (420) (2) 215 03 222 Information service (420) (2) 21 777 222 Denmark Microsoft Danmark Phone: +45 44 89 01 00 Fax: +45 44 68 55 10 Technical Support: +45 44 89 01 11 Sales Support: +45 44 89 01 90 Dominican Republic Phone: (809) 567-4049 Fax: (787) 567-4204 United Arab Emirates Microsoft Middle East Phone: (971) (4) 3973888 Fax: (971) (4) 3972244 Technical Support (Personal Operating Systems and Desktop Applications only): Phone: (971) (4) 3975443 Fax: (971) (4) 3972304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Ecuador Corporation Microsoft del Ecuador S.A. Phone: 593-2-258 025 PBX: 593-2-460 453 Fax: 593-2-463-093 Egypt Technical Support (Personal Operating Systems, Desktop Applications, and Development Tools Installation ONLY): Telephone: (202) 338 8724 (202) 338 9794 Fax: (202) 360 4976 E-mail: mssupport@gbrands.com El Salvador Phone: 503-245-4744 Fax: 503-245-4742 England See United Kingdom Estonia Technical Support: +372 650 49 99 For other phone numbers, see Latvia Finland Microsoft OY Phone: +358 (0)9 525 501 Fax: +358 (0)9 878 8778 Technical Support: +358 (0)9 525 502 500 Sales Support: +358 (0)9 525 5026 France Microsoft France (33) (0) 825 827 829 (0,15 € TTC per minute) followed by 0 and code 10 20 # Telex: MSPARIS 604322F French Polynesia See France Georgia See Russia Germany Microsoft GmbH Fax: (089) 3176-1000 Telephone: (089) 3176-0 Standard Support (Installation and Handling): (01805) 67 22 55 General information about Microsoft support in central Europe: Telephone: (01805) 25-1199 Fax: (01805) 25-1191 Greece Microsoft Hellas, SA Phone: +30 (0) 10 949 9100 Fax: +30 (0) 10 680 6780 Technical Support: Phone: +30 (0) 10 949 9100 Fax: +30 (0) 10 610 9528 Guatemala Phone: (502) 379-3000 Fax: (502) 367-6484 Gulf and Eastern Mediterranean PO Box 52244 Dubai, UAE Tel: (971) (4) 3973888 Fax: (971) (4) 3972244 Personal Support Contact Details: (Personal Operating Systems and Desktop Applications ONLY) Gulf (Bahrain, Malta, Qatar, and United Arab Emirates) Phone: (971) (4) 3975443 Fax : (971) (4) 3972304 E-Mail: mswsgulf@microsoft.com Lebanon (Cyprus and Lebanon) Phone: (961) (1) 983348 Fax: (961) (1) 983349 E-Mail: mts@lebanon-online.com.lb Oman Phone: (968) 691191 Fax: (968) 698568 E-Mail: mspss@gto.net.om Pakistan Phone: (92) (21) 111 674357 Fax: (92) (21) 4533370 E-mail: mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Hong Kong SAR Microsoft Hong Kong Limited 20/F Cityplaza 3 14 Tai Koo Wan Road Hong Kong Fax: (852) 2560-2217 Microsoft Information Hotline: (852) 2388-9600 Microsoft Technical Support: (852) 2388-9600 Hungary Microsoft Hungary Phone: (36) (1) 437-2800 Fax: (36) (1) 437-2899 Customer Services: (36) (1) 267-4636 (2MSINFO) Technical Support: (36) (1) 267-7846 (2MSSUGO) Iceland See Denmark India Microsoft India The Great Eastern Center 70, Nehru Place New Delhi 110 019 Phone: MS – Bangalore (91) (80) 212 1212, MS – New Delhi (91) (11) 629-4600, 629-4601 MS – Mumbai (91) (22) 2844000 Fax: MS – Bangalore (91) (80) 212 1000, MS – New Delhi (91) (11) 629-2650, MS – Mumbai (91) (22) 2883040 Indonesia Microsoft Indonesia 17/F Chase Plaza JL. Jend Sudirman Kav. 21 Jakarta 12920 Indonesia Technical Support: Phone: (62) (21) 520-8111 Hotline Support: (62) (21) 570 4254 ext 4 Fax: (62) (21) 570-1169 Ireland Technical Support: Phone: 706 5353 See United Kingdom Israel Microsoft Israel Ltd. Reception: Phone: (972) -(9) 952-5353 Fax: (972) -(9) 952-5333 Customer Service and Information Center: Phone: (972) -(9) -952-5400 Fax: (972) -(9) -952-5411 Technical Free Support for Windows, Office: Phone: (972) -(9) -952-5400 Fax: (972) -(9) -952-5403 Italy Microsoft Srl Phone: (39) 02 70-398-398 Fax: (39) 02 70-392-020 Microsoft Rome Office: (39) 06 5095-01 Fax: (39) 06 5095-0600 Customer Service (New product info, product literature): (39) 02 70-398-398 Customer service for IT/Operatori del Settore IT: (39) 02 70-398-398 Technical Support: (39) 02 70-398-398 Microsoft Consulting Service: (39) 02 70-398-398 Jamaica Phone: 876-960-8820 Fax: 876-920-2335 Japan Microsoft Asia Limited Sasazuka NA Bldg. 50-1, Sasazuka 1-chome, Shibuya-ku Tokyo 151-8533 Japan Technical Support (Standard Support): Windows XP: (81) (3) 5354-4600 / (81) (6) 6347-4605 Windows 2000: (81) (3) 5354-4568 / (81) (6) 6347-4458 Windows 9x: (81) (3) 5354-4598 / (81) (6) 6347-4498 Office: (81) (3) 5354-4500 / (81) (6) 6347-4400 Technical Support options/ Support Contract: (81) (3) 5354-4700 Information Center (Presales Product Support): Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 6347-9300 Customer Service Phone Phone: (81) (3) 5454-2300 Fax: (81) (48) 226-5511 (Version Upgrade) Fax: (81) (3) 5957-5577 (Registration) Kazakhstan See Russia Kingdom of Saudi Arabia Phone: (966) -(1) 488-1165 Fax: (966) -(1) 488-1576 Technical Support (Personal Operating System and Desktop Applications only): Phone: (800) 124 0500 (toll free within Saudi Arabia) Fax: (966) -(1) 4740576 Kyrgyzstan See Russia Korea Microsoft CH 6th Floor, West Wing, POSCO Center, 892 Daechi 4-Dong, Kangnam-Ku, Seoul, Korea Zip code: 135-777 Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Satisfaction Center: (080) 985-2000 (toll free domestic only), (82) (2) 558-8161 Game and Hardware Service Center: (080) 645-1000 (toll free domestic only), (82) (2) 715-1457 Technical Support Center: (82) (2) 508-0040 Security Hotline: (82) (2) 3468-7200 Microsoft Fulfillment Center: (82) (2) 3472-9692 Microsoft FastTips: (82) (2) 3453-7555 Internet: http://microsoft.com/support Kuwait PO Box 5244 13053 Safat Tel: (965) 243-0248 Fax: (965) 243-0249 Technical Support (Personal Operating Systems, Desktop Applications, and Developer Tools ONLY): Tel: (965) 243-1071 Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Latvia Microsoft Phone: 371 750 8323 Fax: 371 750 83 38 Technical Support: +371 760 5004 Liechtenstein See Switzerland Lithuania Technical Support: +370 272 3035 For other phone numbers, see Latvia Luxembourg Microsoft BVBA Phone: +32 2-70430 00 Fax: +32-2-7043535 Support Network Info Center: +31-2 - 5139979 Microsoft Subscription Centre (MSDN): +353 1883 1014 Microsoft Subscription Centre (TechNet): +353 1883 1002 Technical Support: +32 2-5133274 (Dutch-speaking) +32 2-5132268 (French-speaking) +32 2-5023432 (English-speaking) Malaysia Microsoft (Malaysia) Sdn Bhd Level 15, Menara Amcorp 18 Persiaran Barat 46050 Petaling Jaya Selangor Darul Ehsan, Malaysia Phone: (6) (03) 7957-2266 Fax: (6) (03) 7957-2263 Customer Services: Phone: Toll-free – (1)–(800) 88-3249 Fax: (6) (03) 7958-5293 Technical Support: Phone: (6) (03) 7783-9595 Fax: (6) (03) 295-2065 México Microsoft México, S.A. de C.V. Phone: 525-267-2000 Fax: 525-258-0225 Applications and Operating Systems: (52) (5) 265-3399 Developer tools and Server Operating Systems: (52) (5) 267-2190 Customer service: (52) (5) 265-3380 Resellers: (52) (5) 267-2110 Fax: (52) (5) 267-2119 Middle East Microsoft Middle East Phone: (971) (4) 397 3888 Fax: (971) (4) 397 2244 Technical Support (Personal Operating Systems and Desktop Applications ONLY): Phone: (971) (4) 397 5443 Fax: (971) (4) 397 2304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 299 5082 Fax: (971) (4) 299 5097 Morocco Microsoft Afrique du Nord et de l'Ouest Phone: (212) (2) 95 80 80 Fax: (212) (2) 95 85 85 Netherlands Microsoft BV Telefoon: 020-5001500 Microsoft Contact Center: 020-5001005 Microsoft Subscription Centre (MSDN): 020-5001037 Microsoft Subscription Centre (TechNet): 020-5001035 Technische ondersteuning: 020-5001005 (Nederlands) 020-5001053 (Engels) Internet: http://www.microsoft.nl/support Microsoft Consulting Services Benelux Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005 Information Services and Subscriptions TechNet Netherlands: (020) 5001035 Belgium: (32) (2) 5022176 Luxemburg: (32) (2) 5022176 Microsoft Developer Network Netherlands: (020) 5001037 Belgium: (32) (2) 5138684 Luxemburg: (32) (2) 5138684 New Zealand Microsoft New Zealand Limited Microsoft House Level 3 7-9 Fanshawe Street Auckland New Zealand Mailing address: PO Box 8070 Symonds Street Auckland 1 New Zealand Phone: (64) (9) 357-5800 Fax: (64) (9) 357-0868 Sales Information Centre: (64) (9) 357-5576 Technical Support: (64) (9) 357-5575 Northern Ireland See United Kingdom Norway Microsoft Norge AS Phone: +47 22 02 25 00 Fax: +47 22 95 06 64 Technical Support: +47 22 02 25 50 Sales Support: +47 22 02 25 80 Panama Phone: (507) 210-1270 Fax: (507) 210-1271 Technical Support/Soporte Tecnico: (507) 298-2020 Support E-mail/Correo Electronico Para soporte tecnico: mscasup Customer Service/Centro de Servicios: (800) 506-0001 Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus Papua New Guinea See Australia Paraguay Customer service: (595) (21) 498-190 Technical Support: (595) (21) 495-865 Perú Phone: 51-14-21-1200 Customer service: (51) (1) 215-5002 Technical Support: (51) (1) 215-5005 InfoEmpresa: (51) (1) 215-5006 Events information: (51) (1) 215-5010 Fax: 51-14-21-7307 Philippines Microsoft Philippines, Inc. 22/F Tower 2, Enterprise Center 6766 Ayala Avenue corner Paseo De Roxas, Makati City 1200, Philippines Phone: (632) 886-5959 Fax: (632) 886-5958 Microsoft Support Services Phone: (632) 886-5658 Fax: (632) 886-5657 Poland Microsoft sp. z o.o. Phone: (48) (22) 431 10 00 Fax: (48) (22) 431 10 02 Customer service: (48) (22) 431 19 99 or (0) 801 308 801 Technical support: (48) (22) 431 19 99 or (0) 801 308 801 Portugal MSFT - Software para Microcomputadores, Lda. (Subsidiary of Microsoft Corporation) Phone: (351) 214 409 200 / (351) 214 407 700 Fax: (351) 214 412 101 Technical Support Phone: (351) 214 409 280 Fax: (351) 214 411 655 Customer Service Phone: (351) 808 22 32 42 Fax: (351) 214 411 790 Puerto Rico Soporte Tecnico: (787) 268-8528 or 1-877-672-3842 Support E-Mail/Correo Electrónico Para soporte tecnico: mscasup Customer Service/Centro de Servicios: (800) 297 5982 para códigos de áreas 787 y 809 solamente Customer Service E-mail/ Correo Electrónico para Atención a Usuarios: msccatus Romania Microsoft Romania S.R.L. (40) 1 202 42 00 Technical Support: (40) 1 203 61 61 Russia Microsoft Z.A.O. Microsoft Information Center Phone: Moscow: (7) (095) 916-7171 St. Petersburg: (7) (812) 118-3636 Novosibirsk: (7) (3832) 119-019 Kiev: (380) (044) 2305101 Fax: Moscow: (7) (095) 916-7112 Technical Support Phone: Moscow: (7) (095) 745-5445 St. Petersburg: (7) (812) 118-3636 Novosibirsk: (7) (3832) 119-019 Kiev: (380) (044) 2305102 Fax: Moscow: (7) (095) 916-7112 Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd 5 Temasek Boulevard #09-00, Suntec Tower 5 Singapore 038985 Phone: (65) 63376088 Fax: (65) 63376788 Customer Services Phone: (65) 63245255 Customer Services Fax: (65) 63246181 Product Support Services Phone: (65) 63245255 Product Support Services Fax: (65) 63783662 Slovakia Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava SLOVAK REPUBLIC Phone: (421) (2) 58102811 Fax: (421) (2) 58102800 Hotline: (421) (2) 67 296 296 Infoservice: (421) (2) 67 296 297 Slovenia Microsoft d.o.o. +386 1 5484 100 Product Support and Customer Service: +386 1 5853 449 Product Support E-mail: podpora@microsoft.si South Africa Microsoft South Africa All services Phone: (27) (11) 257 0000 or 0860225567 (inside South Africa) Fax: (27) (11) 257 0257 Technical Support Fax: (27) (11) 257-0424 South East Africa and Indian Ocean Islands See South Africa Spain Microsoft Iberica SRL Inside Spain Phone: (902) 197 198 Fax: (91) 803 8310 Technical Support: (902) 197 198 Customer Service: (902) 197 198 Outside Spain Phone: (34) (91) 353 69 60 Fax: (34) (91) 803 8310 Technical Support: (34) (91) 353 69 60 Customer Service: (34) (91) 353 69 60 Sweden Microsoft AB Phone: +46 (0)8-752 56 00 Fax: +46 (0)8-750 51 58 Technical Support: Phone: +46 (0)8-752 09 29 Sales Support: +46 (0)8-752 56 30 Switzerland Microsoft SA Phone: (41) (1) 839 61 11 Fax: (41) (1) 831 08 69 Customer information: Phone: 155 59 00 Fax : 064 - 224294 Microsoft Info-Service, Postfach, 8099 Zürich Pricing, updates, etc.: (41) (1) 839 61 11 CompuServe: (41) (1) 273 10 28 (GO MSEURO Microsoft Central Europe) Support: Standard Technical Support (German speaking): (0848) 80-2255 Standard Technical Support (French speaking): (41) (22) 738 96 88 General information about Microsoft support in central Europe: (0848) 80-2330 Tajikistan See Russia Taiwan Microsoft Taiwan Corp. 10/F, No. 6, Minchuan East Road, Section 3 Taipei Taiwan. Phone: (886) (2) 2504-3122 Fax: (886) (2) 2504-3121 Technical Support: Phone: (886) (2) 2508-7149 Fax: (886) (2) 2508-9575 Thailand Microsoft (Thailand) Limited 7/F Harindhorn Bldg. 54 N Sathorn Rd. Bangkok, 10500 Thailand Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support: Phone: (662) 632-0860-3 Fax: (662) 632-0258 Turkey Microsoft Turkey Phone: (90) (212) 326 50 00 Fax: (90) (212) 258 59 54 Support Hotline: Phone: (90) (212) 33 66 999 Fax: (90) (212) 33 66 998 Turkmenistan See Russia United Kingdom Microsoft Limited Product Support: 0870 60 10 100 www.microsoft.com/uk/support Customers phoning from Ireland for product support should dial 706 5353. Uruguay Phone: 598 (2) 900-19-03 Fax: 598 (2) 901-0227 Technical Support: (598) (2) 908-0998/1998 Customer Service: (598) (2) 916-4445 Resellers: (598) (2) 916-4446 Uzbekistan See Russia Venezuela Microsoft Venezuela S.A. Phone: 58-2-276-0500 Fax: 58-2-276-0600 Customer service: (58)(212)0800-MICROSOFT (0800-6427676) Customer service E-mail: msven@microsoft.com.ve Technical Support: (58)(212)0500-MICROSOFT (0500-6427676) Technical Support E-mail: mssoporte@microsoft.com.ve Resellers: (58)(212)0800-MSCANAL (0800-6722625) Resellers E-mail: mscanal@microsoft.com.ve Events information: (58)(212)0500-MSEVENTOS (0500-6738368) Events E-mail: mseventos@microsoft.com.ve Vietnam Microsoft Vietnam Rep. Office 10/F, Hanoi Tung Shing Sqr 2 ngo Quyen street, Hanoi Tel: 84 4 825 1955 Fax: 84 4 826 1222 Wales See United KingdomDownload Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.