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WaveLAN Windows Software release version 4.01 September 1999
You can find the most recent software and user documentation for all WaveLAN
products on our Internet site.
Software and Documentation
World Wide Web http://www.wavelan.com
FTP Server ftp://ftp.wavelan.com/pub
If you encounter problems when installing or using this product, or would
like information about our other WaveLAN products, please contact your local
Authorized WaveLAN Reseller or regional Lucent Technologies Sales Office.
Addresses of Resellers and Sales offices can be found on the WaveLAN website.
In case no local or regional support is available, you can reach us at the
addresses or telephone numbers listed below.
WaveLAN Regional Support
U.S.A / Canada usasupport@wavelan.com
Caribbean/ Latin America calasupport@wavelan.com
Europe/ Middle-East/ Africa emeasupport@wavelan.com
Asia/ Pacific apasupport@wavelan.com
WaveLAN Global Support
U.S.A Voice: +1 800 WAVELAN
+1 937 432 9729
Fax: +1 937 432 9730
When contacting WaveLAN Support, please complete this WaveLAN Problem Report
form and include it with your email or fax. The form (report.txt) is
available on the WaveLAN software diskette, and on the WaveLAN Support pages
of the WaveLAN website.
WAVELAN/IEEE DRIVER PROBLEM REPORT FORM
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GENERAL
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Date: _____________________________________
Customer Name: _____________________________________
Contact name: _____________________________________
Telephone: _____________________________________
Email address / Fax: _____________________________________
HOST COMPUTER
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Brand and type (number): _____________________________________
Bus type (ISA, PCMCIA): _____________________________________
Processor type (386, 486,
Pentium etc.) and Speed: _____________________________________
Operating System (DOS, Windows 95/98/NT
etc.) and Version (e.g. OSR 2): _____________________________________
You can display the version number of Windows Operating Systems by double-
clicking the "System" icon on the Control Panel Menu.
WAVELAN
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Use the WaveMANAGER/CLIENT utility and select "Diagnose Card".
Select the "Version Info" tab to display Names and Variant and
Version numbers of your WaveLAN IEEE Card.
Write down the values on this form
From the label on the backside of the card, copy the values for
Card Type, Regulatory Domain variant, and Serial Number to this
Form.
Network Card type (PC Card Type-II Ext.):_____________________________________
Variant and Version
Regulatory Domain variant (FC/ET/FR/JP): _____________________________________
Card Serial Number (S/N): _____________________________________
Primary Card Firmware
Variant and Version: _____________________________________
Secondary Card Firmware
Variant and Version: _____________________________________
Driver Name, Variant, and Version: _____________________________________
Utility Name, Variant, and Version: _____________________________________
Use of CS/SS, and/or Card Access Driver
plus version numbers (DOS only): _____________________________________
Complete Start-up Banner of driver, _____________________________________
inclusive error messages and error
codes if displayed: _____________________________________
_____________________________________
NETWORK
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Network Operating System and Version: _____________________________________
Protocol stack (IPX, IP, NetBEUI etc.): _____________________________________
Frame Type (802.3, Ethernet-II etc.): _____________________________________
Topology (WavePOINTs, Bridges,
Routers in communication path): _____________________________________
PROBLEM DESCRIPTION:
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______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.