MDP3858 PCI Modem
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FREQUENTLY ASKED QUESTIONS
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Q1. How to identify the MDP3858 modem and drivers?
A1. The model of your card is printed on the serial number label located
at the rear of the modem card.
You can also issue an ATI3 command using any telephony Data terminal
application to get the driver version.
Q2. What resources do MDP3858 uses?
A2. Depending on system, the resources use is IRQ9, IRQ10 or IRQ11 for
systems that have two COM ports. If the system has only one COM port,
IRQ3 may be used.
Q3. Why my modem always connects at 33.6k but not 56k or V90?
A3. Check with your ISP to ensure that they support K56Flex or V.90
connection. Make sure that your modem is using the 56k driver. For
modem with Country Selection feature, please ensure that the modem is
set your local country.
If you are still having problem, please check with your ISP and their
Central Site Modem's firmware.
Q4. The system cannot detect the modem when I first inserted the card.
What's wrong?
A4. Please make sure that the card is fully inserted into the PCI Bus. If
the system still cannot detect the modem, you may wish to try using a
different PCI slot instead.
Refer to Easy Start Manual or readme.txt for instructions on
installation.
Q5. How do I test that the modem is working properly?
A5. Go to Start/Settings/ControlPanel/Modem/Diagnostic. Select the Com
Port that the modem is connected to and select More Info.
Q6. I have done the Diagnostic test. However, the system gave an error
message that the system is unable to open the Com Port.
A6. Make sure you have closed all communication software (Hyperterminal,
Dial-up Networking etc.) when you are doing the Diagnostic test.
However, if you are sure that you have closed all communication
software but the error persist, do the following, Go to
Start/Settings/ControlPanel/Systems
Check whether there is any yellow exclamation mark on the modem
section. If yes, remove them by selecting the conflicting device,
and click "Remove". Remove all conflicting devices and re-start down
the system.
The system will detect the modem and may prompt you for the driver.
Please follow the online instructions.
Q7. I have done a diagnostic of the modem and that's nothing wrong with it.
However, when I use a communication application, there seems to be an
error, why?
A7. Try to use a different telephony application like Microsoft Fax to fax
a document. If the fax is successful, then the fax function for the
cards is working fine.
For Data connection, try to use Hyperterminal to dial up to a BBS. If
the connection is successful, then the data function for the cards is
working fine as well.
You may try to install new version of communication software that
supports higher interrupts.
Q8. How do I remove the old modem drivers installed in the system?
A8. There are two steps to remove old drivers. Go to
Start->Settings->ControlPanel->Add/Remove Program to remove both
"MDP3858 PCI Modem Drivers" and "MDP3858 PCI Modem Files".
Q9. Where can I find all the files installed into my system by MDP3858?
A9. Filename Location
Atcomset.doc C:\Windows
BrdgXXX.inf C:\Windows\Inf\Other
Dpal.vxd C:\Windows\System
Hcfcsa32.dll C:\Windows\System
Hcfcsa.dll C:\Windows\System
Hcfpnp.vxd C:\Windows\System
MdmpXXXX.inf C:\Windows\Inf
Hcfreadr.dll C:\Windows\System
Rokkmosd.vxd C:\Windows\System
Rokv42.vxd C:\Windows\System
Turbovbf.vxd C:\Windows\System
Turbovcd.vxd C:\Windows\System
Win95ac.vxd C:\Windows\System
Readme.txt C:\Windows\Inf
Faq.txt C:\Windows\Inf
Setaudio.txt C:\Windows
Q10. What is the maximum speed can this modem support and whose solution is
this card using?
A10. The MDP3858 modem supports up to 56kbps. It is also backward compatible
with most of the old standards. The MDP3858 uses Rockwell 56k chipset
solution.
Q11. Is this modem upgradable to ITU V.90 56k standard?
A11. Yes. No hardware upgrading is required. This is a V.90 ready modem. You
may also visit our website to get the latest updates on the release
timing for the updated drivers.
Q12. How do I know this modem is V.90 ready?
A12. Proceed to Control Panel/Modem icon. Click on "Diagnostic" followed by
selection of the installed modem. Lastly click on "More info". You
will see "ATI 6" displaying V.90 is supported and ready.
Q13. I have downloaded the V.90 upgrade from the internet, installed it but
when I run diagnostic, I get unable to open port or modem is in use.
A13. Make sure you have closed all telephony application before upgrading
the driver. If you still encounter the above problem, please
de-install the driver and try again.
Q14. Where can I get updated driver for my modem?
A14. You can visit our website for any updated drivers.
Q15. How to initialize the modem?
A15. The following modem command were used to initialize the modem in the
terminal emulation mode such as in Windows95 Hyperterminal application.
AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W0
Q16. The modem hangs up when an incoming call is received.
A16. Please make sure to disable any Call Waiting function. For modem with
Country Selection feature, please make sure you have selected the
correct country for the modem.
Q17. When I tried to dial out, the system gave me an error message
"No Dial Tone" or cannot dial out successfully.
A17. Check the Telephone Cable connection. If necessary, plug out the
telephone cable and reconnect the cable.
You may have other telephony application running. Please use only one
telephony application at one time.
Q18. There are incomprehensible characters appearing on the screen.
A18. The data, parity and stop bit settings are incorrect. Try using the
default values or check with your ISP.
Q19. This modem is set to V.90. Why I am getting slow connections to my ISP?
A19. Majority of the telephone lines and ISP are already supporting V.90
connections. However, like all data connection, the connection is
sensitive to the amount of noise present in the phone line. Hence, only
very "clean" phone line can get high connection rate or throughput. You
may want to check with your telephone provider.
Q20. How do I use the speakerphone feature?
A20. You may connect your speakers and microphone on the line-out and mic-in
of the modem respectively. With a suitable communication software, you
will be able to perform speakerphone feature.
Alternatively, with a TAD connecting cable, connect the modem to the
sound card internally. Connect your speakers and microphone on the
line-out and mic-in of the sound card respectively.
Q21. How do I record my own greeting message?
A21. The Trio Communications application comes with default greeting
messages. To customize or record own personal greeting message, follow
the steps below :
a. From the Trio Menu Bar, select "MediaPlayer"
b. From Tool Bar, select "New Voice File".
b. Select "TrioVoice (DFV), Low Compression".
c. Proceed to record your new voice file.
d. Save this file under \DataFax\Data\Voice\Wave of your harddisk.
e. Exit and go to Trio Communications' Main menu.
f. Go to "Greetings..." icon and select "Next".
g. You may choose to do recording here or load a recorded message
earlier on by clicking "Browse.."
h. Select your recorded or ideal answering message and click on
"Finish" to end your greeting message settings.
With the above steps, your Trio Communications application is
personalized to your own greeting message.
Q22. What is TAD?
A22. TAD stands for Telephone Answering Device. Most modems and sound cards
nowadays come with a built-in TAD connector. Reasons are as follows:
a. It establishes a link between the sound card and the modem
internally.
b. It allows user to leave the Microphone connection on the sound card,
while the same Microphone can be used during speakerphone conversation.
c. It allows user to leave the Speaker connection on the sound card,
while the same Speakers can be used for any modem audio output.
MODEM TAD PIN CONFIGURATION
PIN 1 --- Line-Out to Sound card
PIN 2 --- Ground
PIN 3 --- Not Used
PIN 4 --- MIC-In from Sound Card
Q23. I do not have any application and needs to do some faxing. How do I
install fax in Win 98?
A23. If you are staying in US, go to directory
D:\Tools\oldwin95\message\us in Windows 98 installation CD.
For other countries go to D:\Tools\oldwin95\message\intl
a. First run wms.exe under the directory to install Microsoft Messaging.
b. Next run awfax.exe under the same directory to install Microsoft Fax.
For further information on Microsoft Messaging and Microsoft Fax, read
wms-fax.txt under the same directory in Windows 98 CD.
Q24. How to install AOL version 3.0 with our modem ?
A24. You might encounter prompting such as "modem not found" as modems
supported in AOL application may not contain all the modems. You have
to proceed to "SETUP" to choose "SETUP-MODEM". Proceed to modem list
to make a selection of modem and com port used. You can start using
AOL now.
Q25. I have bought this modem and successfully installed it. However, I am
unable to access my modem and is always prompted for modem drivers but
unable to detect any drivers from my installation CD.
A25. If you encounter message "Windows was unable to locate a ...." while
installing the modem or unable to detect modem, please cancel your
installation. Proceed to Control Panel to check for any unconfigured
devices. You may see "Other Devices" displaying "!PCI Serial
Controller". Remove it. Power down your system. Switch ON your
system and press "F8". Select "Step-by-step confirmation" option and
press "Esc" to abort from all settings. Run the following accordingly:
Run purepepr.bat when using MDP3858SP-U modem.
Run perepepr.bat when using MDP3858SP-E modem.
Run parepepr.bat when using MDP3858SP-A modem.
Run vurepepr.bat when using MDP3858V-U modem.
Run verepepr.bat when using MDP3858V-E modem.
Run varepepr.bat when using MDP3858V-A modem.
Run uurepepr.bat when using MDP3858-U modem.
Run eerepepr.bat when using MDP3858-E modem.
Run aarepepr.bat when using MDP3858-A modem.
from Windows directory e.g. C:\Windows\ directory or
Run pupepr.bat when using MDP3858SP-U modem.
Run pepepr.bat when using MDP3858SP-E modem.
Run papepr.bat when using MDP3858SP-A modem.
Run vupepr.bat when using MDP3858V-U modem.
Run vepepr.bat when using MDP3858V-E modem.
Run vapepr.bat when using MDP3858V-A modem.
Run uupepr.bat when using MDP3858-U modem.
Run eepepr.bat when using MDP3858-E modem.
Run aapepr.bat when using MDP3858-A modem.
from "Multimedia Communication Suite Installation CD" root directory.
If your drivers are found on diskette, you may run the above utility
directly from your dirver diskette. Your modem is ready to be
installed in Win95 and Win98.
THE END
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Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.