1. Green.ZIP Driver
2. FAQ.txt File Contents

FAQ.txt Driver File Contents (Green.ZIP)

			FREQUENTLY ASKED QUESTIONS
			==========================

   You may encounter some problems or doubts while installing or using your
 modem. This chapter highlights some of the more common issues concerning 
 your modem and their possible solutions. Reviewing this FAQ.txt can help
 you solve many problems and often eliminate the need for telephone 
 assistance.


 1.  Q : How to initialize the modem ?
     A : The following modem command were used to initialize the modem in
	 the terminal emulation mode such as in Windows95 Hyperterminal 
	 application.
				AT&FE0&C1&D2V1S0=0\V1

 2.  Q : My system does not detect the modem when I boot up for the first
	 time.
     A : Make sure your modem is fully inserted into the PCI Bus slot.
	 However, if you are sure that the modem has been properly installed,
	 do the following:
	 i.  From the Windows 95 task bar, click the 'Start' button.
	 ii. Select 'Settings' and then click on 'Control Panel'.
	 iii.Double-click the 'System' icon.
	 iv. Click the 'Device Manager' tab.
	 v.  Check whether there is any yellow exclamation mark (error) on 
	     the modem devices. If yes, remove the modem devices by running
	     deinstal.exe. Restart the Windows and the system will detect the 
	     modem again. Reinstall the modem drivers.

 3.  Q : While testing the modem, the system gave an error message saying
	 that it was unable to open the COM port.

     A : Make sure you have closed all the cmmunication software (e.g.
	 Hyperterminal,Dial-up Networking, etc.) when you are doing the
	 diagnostics test.
	 However, if there is no communication software running, do the 
	 following :
	 i.  From the Windows 95 task bar, click the 'Start' button.
	 ii. Select Settings and then click on 'Control Panel'
	 iii.Double-click the 'System' icon.
	 iv. Click the 'Device Manager' tab.
	 v.  Check whether ther is any yellow exclamation mark on the modem
	     device. If yes, remove the modem devices by running deinstal.exe.
	     Restart the Windows and the system will detect the modem again. 
	     Reinstall the modem drivers.

 4.  Q : Why does my modem always connect at 33.6Kbps but not 56Kbps ?
     A : Check with your internet Service Provider (ISP) to ensure that it
	 supports 56Kpbs connection.

 5.  Q : I have done a diagnostics test of my modem and there is nothing wrong
	 with it. However, when I use a communication software, there seems
	 to be an error. Why ?
     A : Try to use Microsoft Fax to fax a document. If the sending of fax is
	 successful, then the fax function of your modem is working fine.
 	 Try to use Hyperterminal to dial up a BBS. If the connection is
	 successful, then the data function of your modem is working fine.
	 Try exiting the communication software and running it again.

 6.  Q : The modem hangs up when an incoming call is received.
     A : Disable the Call Waiting function for the Online Service, Internet
	 Connection and/or communication software you are using.

 7.  Q : When I tried to dial out, the system gave me an error message
	 "No Dial Tone".
     A : Check the Telephone Cable connection. If necessary, plug out the
	 telephone cable and reconnect the cable.

 8.  Q : There are incomprehensible characters appearing on the screen.
     A : the data, parity and stop bit settings are incorrect. Try using the
	 default values or check with your ISP.