FREQUENTLY ASKED QUESTIONS
==========================
You may encounter some problems or doubts while installing or using your
modem. This chapter highlights some of the more common issues concerning
your modem and their possible solutions. Reviewing this FAQ.txt can help
you solve many problems and often eliminate the need for telephone
assistance.
1. Q : How to initialize the modem ?
A : The following modem command were used to initialize the modem in
the terminal emulation mode such as in Windows95 Hyperterminal
application.
AT&FE0&C1&D2V1S0=0\V1
2. Q : My system does not detect the modem when I boot up for the first
time.
A : Make sure your modem is fully inserted into the PCI Bus slot.
However, if you are sure that the modem has been properly installed,
do the following:
i. From the Windows 95 task bar, click the 'Start' button.
ii. Select 'Settings' and then click on 'Control Panel'.
iii.Double-click the 'System' icon.
iv. Click the 'Device Manager' tab.
v. Check whether there is any yellow exclamation mark (error) on
the modem devices. If yes, remove the modem devices by running
deinstal.exe. Restart the Windows and the system will detect the
modem again. Reinstall the modem drivers.
3. Q : While testing the modem, the system gave an error message saying
that it was unable to open the COM port.
A : Make sure you have closed all the cmmunication software (e.g.
Hyperterminal,Dial-up Networking, etc.) when you are doing the
diagnostics test.
However, if there is no communication software running, do the
following :
i. From the Windows 95 task bar, click the 'Start' button.
ii. Select Settings and then click on 'Control Panel'
iii.Double-click the 'System' icon.
iv. Click the 'Device Manager' tab.
v. Check whether ther is any yellow exclamation mark on the modem
device. If yes, remove the modem devices by running deinstal.exe.
Restart the Windows and the system will detect the modem again.
Reinstall the modem drivers.
4. Q : Why does my modem always connect at 33.6Kbps but not 56Kbps ?
A : Check with your internet Service Provider (ISP) to ensure that it
supports 56Kpbs connection.
5. Q : I have done a diagnostics test of my modem and there is nothing wrong
with it. However, when I use a communication software, there seems
to be an error. Why ?
A : Try to use Microsoft Fax to fax a document. If the sending of fax is
successful, then the fax function of your modem is working fine.
Try to use Hyperterminal to dial up a BBS. If the connection is
successful, then the data function of your modem is working fine.
Try exiting the communication software and running it again.
6. Q : The modem hangs up when an incoming call is received.
A : Disable the Call Waiting function for the Online Service, Internet
Connection and/or communication software you are using.
7. Q : When I tried to dial out, the system gave me an error message
"No Dial Tone".
A : Check the Telephone Cable connection. If necessary, plug out the
telephone cable and reconnect the cable.
8. Q : There are incomprehensible characters appearing on the screen.
A : the data, parity and stop bit settings are incorrect. Try using the
default values or check with your ISP.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.