GoBack 3.21
README.TXT
October 2002
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I M P O R T A N T U P D A T E S A N D N O T I C E S
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All users of GoBack should read the following before installation.
1) General Information
GoBack adds an underlying safety net to the use of your computer.
GoBack loads prior to Windows by placing an entry into the Master
Boot Record of your system, this allows you to access GoBack's
recovery features in the case Windows will not start.
GoBack is not a replacement for backups, it is designed to give
you the ability to restore your entire system or even just a
single file during the time between your regular backups.
However, this ability should not be assumed. GoBack's
restorative ability is a function of, among other things, the
intensity of disk usage and the amount of disk space allocated
for the GoBack history file (a maximum of 4000 megabytes) which
is used for tracking all the changes on your system. We
recommend that you continue to create your regular system
backups in the case of hardware failure.
A tutorial about the unique features and abilities of GoBack
can be launched from the GoBack Main Menu.
The GoBack movie is a short illustration of a scenario where
GoBack saved the day for some business users. The GoBack movie
is only available in the English language. It is located on the
product CD in USA\GoBack Preview.exe.
2) Before Installation
As with all software installations, it is highly recommended
that you backup your entire system prior to installing GoBack.
It is also important that you close down any programs running in
the background on your system prior to beginning the GoBack
installation. This would include any programs running in your
system tray located next to your clock on your Windows desktop.
BIOS level anti-virus protection will need to be disabled before
installing GoBack so that GoBack has the ability to create its
entry in the Master Boot Record. The BIOS level anti-virus
protection can be re-enabled once the GoBack installation has
completed. Programs running in the background can interfere with
the installation of GoBack.
Before installation and during the course of using the computer
on which GoBack is installed, it may be necessary to understand
and apply information located within this readme file and the
GoBack User Guide.
We recommend that you read through the GoBack User Guide to gain
a clear understanding of all the features included in GoBack.
3) Adobe Acrobat Reader Setup
On some system configurations, Adobe Acrobat Reader Setup
(available during GoBack Setup) may indicate that it needs to
restart the system to complete the setup. If presented with this
option, do not choose to restart. Restarting the system for
Acrobat Reader Setup will interrupt GoBack Setup and will require
that you restart GoBack Setup after rebooting.
4) Accessibility
To provide access to everyone, including those with disabilities,
GoBack gives you a choice of input methods, including keyboard
access to all features and simple mouse click access for common
tasks. Individual GoBack applications in Windows are built using
standard user interface elements that are compatible with
accessibility utilities included in Windows. See Windows Help for
information about using these accessibility utilities.
In addition to compatibility with Windows accessibility utilities,
GoBack lets you use other helpful keyboard shortcuts:
GoBack Boot Menu: To select an option from this menu, press the
key corresponding to the underlined letter of the option you want
to select.
All GoBack Windows applications: Using standard Windows keyboard
access methods, select drop down menus and options by pressing the
ALT key and the underlined letter of the option you want. Move
among options by using the keyboard's TAB and/or arrow keys.
GoBack Main Menu: To select an item on the GoBack Main Menu, press
the TAB key to advance to the next menu item, and then press
SPACEBAR to select the highlighted item. Select the drop down menu
by pressing SHIFT+F10. Access window close and minimize options by
pressing ALT+SPACEBAR.
GoBack Drive Window (advanced features): Provided there is GoBack
history for the date desired, you can use the following key
combinations to navigate within the GoBack calendar:
CTRL+P Go to previous day
CTRL+N Go to next day
ALT+P Go to previous month
ALT+N Go to next month
5) Operating System Compatibility
GoBack is compatible with all versions of Microsoft Windows 98,
Windows Me (Millennium Edition), Windows NT 4.0 Workstation,
Windows 2000 Professional Workstation and Windows XP Home and
Professional. GoBack is not compatible with any other operating
systems.
GoBack is not compatible with some advanced features of Windows
NT/2000/XP usually associated with servers. Examples include
multiple processors, volume sets, dynamic disks, and striping.
When upgrading or changing operating systems or applying operating
system Service Packs, GoBack should first be uninstalled using the
Add/Remove Programs option in the Windows Control Panel. Then the
new operating system should be installed/upgraded. A version of
GoBack that supports the new operating system should then be
obtained and installed.
Windows shutdown issues are sometimes brought to the surface after
installing Roxio's GoBack software. GoBack is not the cause of the
shutdown issues. Microsoft has several knowledgebase articles on
their support web site that address operating system shutdown
issues. Please refer to the Microsoft support web site for
additional information on operating system shutdown issues.
6) Drive Support
GoBack can protect all drives that are recognized by the system
BIOS. If your drive is not recognized during the initial BIOS
hardware identification phase of the boot or requires special
device drivers, you will not be able to use GoBack on that drive.
GoBack does not protect removable media, such as floppy, Zip, etc.
Dynamic Disk Overlays (DDOs) are supported for most major brands
under Windows 98/Me. They are not supported nor recommended for
GoBack installations under Windows NT/2000/XP. Examples include
Ontrack's Disk Manager and StorageSoft's EZ-Drive.
7) Dual Booting
Dual booting is only supported for the following configuration:
-Only two operating systems are being installed and one is
Windows 9x/Me and the other is Windows NT 4.0/2000/XP.
-The Microsoft supplied boot manager is the only boot manager.
-GoBack must be installed once for each operating system,
disabling (not uninstalling) GoBack between installs.
For the GoBack Electronic Software Distribution (ESD) version you
will need to download the ESD product from within each operating
system for the installation to complete successfully.
For complete information and instructions on installing GoBack on
a dual-boot system configured as described above, please visit our
knowledgebase located in the Support area on the Roxio website at
http://www.roxio.com.
8) Windows System Restore in Me and XP
GoBack is compatible with the Windows System Restore feature in
Windows Me and Windows XP. On a Windows Me system when GoBack is
installed a GoBack message will be displayed informing you that it
will disable System Restore and make itself the default restore
program. You can re-enable System Restore if you wish. On a
Windows XP system when GoBack is installed, System Restore will
NOT be disabled automatically. You can disable the System Restore
feature if you wish as both GoBack and System Restore utilize disk
space and resources. GoBack protects not only the system files, it
also has the added protection of user data files which System
Restore does not.
9) Hibernation and GoBack Auto-Revert
Auto-Revert is not compatible with hibernation, a system feature
that lets the current state be saved to hard disk while putting
the system in an "off" state. A system coming out of hibernation
causes an event which is interpreted by GoBack as a Restart event,
which will trigger an unintentional Auto-Revert when using any
"on Restart" Auto-Revert option. For information about disabling
hibernation, see your system documentation.
10) Using Disk Compression Utilities
Disk-level compressed drives are not supported by GoBack (such as
DriveSpace, DoubleSpace, etc.). However, GoBack is fully compatible
with file-level compression, such as that provided by PKZIP, WINZIP,
and ARJ. GoBack is also compatible with the file level compression
built into Windows NT/2000/XP.
11) Uninstall Information
GoBack can only be correctly uninstalled using Add/Remove Programs
from within the Windows Control Panel. To do so, click Start>Settings>
Control Panel>Add/Remove Programs, then select GoBack from the list
of installed programs. Do NOT allow any third party utilities to
monitor the uninstall process as they will interfere and the uninstall
may not complete successfully.
12) Obtaining Optimal Technical Support
In some situations, to aid technical support, they may ask you to boot
from a floppy diskette. It is suggested that you create a bootable
floppy disk from within Windows (please refer to your Windows
documentation for exact instructions on creating a bootable floppy
diskette for your version of Windows) and copy the file gb_prog.exe
onto that diskette. If there is not enough available space on your boot
floppy, the gb_prog.exe file can be copied onto a separate floppy disk.
This file is located by default in C:\Program Files\Roxio\GoBack.
The support area of the Roxio website (http://www.roxio.com) contains
additional valuable information regarding GoBack.
To view the Deluxe retail product technical support options, see
support.pdf in the Support folder of your GoBack installation
directory.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.