1. USB_202K-XP_207.52.zip Driver
2. Troubleshooting.txt File Contents

Troubleshooting.txt Driver File Contents (USB_202K-XP_207.52.zip)

Magic Touch Troubleshooting Guide

Controller: USB	
Operating System: Windows 2000 & XP.

Problem Observed
1. Windows did not detect Magic Touch as a new hardware.

Suggested Causes and Solutions
1.1. The controller box is not connected to USB port, or the port is defective.
Check the connection.  Try a different USB port, if available.
1.2. The Windows was not logged on correctly.
The driver must be installed with the administrator's password logon. 
1.3. The controller may be defective
Contact tech support to report problem code: USB2K01

Problem Observed
2. No response to the touch.

Suggested Causes and Solutions
2.1. Touch the screen too soon.  Reboot the Windows, wait for 10 seconds before 
touching the screen.
2.2. Touch screen cable is not connected properly to the controller box.
Make sure the touch screen cable is connected to the controller box.  When the 
screen is touched, the light on the controller box should dim.
2.3. Installed the wrong driver.
Make sure the installation diskette used is labeled for USB and Win2K\XP.  If wrong 
driver has been installed, run uninstall to remove it. 
2.4. The driver is out of dated.
Check the driver download page (at www.magictouch.com/login.htm) to compare the version 
listed with the one printed on your diskette label.  If it is different, uninstall your 
driver.  Download and install the new one.
2.5. The driver was not installed correctly.
The Windows must detect the controller as a new hardware and find the driver from the
setup diskette in A:.
2.6. Other touch screen driver may be installed previously.
Make sure all the previously installed touch screen drivers are removed before installing 
Magic Touch driver.
2.7. The touch screen panel may be defective.
The light on the controller box dims when the screen is touched.  If the light on the 
controller box does not respond to the touch, contact tech support to report problem code: 
USB2K02

Problem Observed
3. The touch position is not accurate.

Suggested Causes and Solutions
3.1. The screen needs to be calibrated.
Make sure to use the stylus to touch the center of each crosshair, one at a time (total 3).

Problem Observed
4. The touch position is accurate in most areas, but off a lot in certain area.

Suggested Causes and Solutions
4.1. The touch screen may have linearity problem.
Open the paint program and use stylus to draw horizontal and vertical lines on the screen.  
If the line is curved in certain area, contact tech support to report problem code: USB2K03

Problem Observed
5. The cursor keeps jumping to certain area, or is stuck there.

Suggested Causes and Solutions
5.1. The touch screen may have shorts.
Contact tech support to report problem code: USB2K04.

Problem Observed
6. Touch screen does not work in certain program.

Suggested Causes and Solutions
6.1. The program may not be a Windows program, or not a mouse-driven program.
Touch screen is only compatible with Windows mouse-driven programs.  The typical 
application is for left mouse button clicking or dragging.

For further assistance, please contact:
KEYTEC, INC. TECH SUPPORT: tech@magictouch.com, 972-234-8617 (9AM-5PM, central time, M-F).

Last Update: 2.28.2003