Using Compaq's Technical Support
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Using Compaq's Technical Support
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You can reach Compaq's automated support services 24 hours a day,
every day at no charge. The services contain the most up-to-date
information about Compaq Networking products. Use these free, automated
customer support services to get troubleshooting information,
compatibility notes, and software upgrades:
World Wide Web and Internet FTP
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Compaq World Wide Web server
http://www.compaq.com/support
Navigate to a specific product and then look for support information
from this list of support resources.
Compaq FTP server
ftp.compaq.com
Navigate to ftp.compaq.com/pub/softpaq/allfiles.html for a complete list of
available SoftPaq files.
PaqFax
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To use the fax-on-demand system, you must be in North America and you
must have a fax machine or fax modem to receive the automated fax
transmittals. To use the fax-based information retrieval system that
provides product-specific information, call 1-800-345-1518, option 1,
and request a product catalog. When you receive it, call and order
documents you wish to receive.
CompuServe
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GO COMPAQ
Prodigy
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At the toolbar, select JUMP COMPAQ
America Online
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At the toolbar select GO TO COMPAQ
Internet
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Support@compaq.com
Customer Support Contacts
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Worldwide access: Compaq has technical support centers worldwide.
Many of the centers are staffed by technicians who speak the local
languages. For a list of Compaq support centers, go to
http://www.compaq.com.
From the Compaq Worldwide home page select your country and click "Go,"
or select "Key Contacts" on the Compaq home page to find the nearest
Compaq office.
Before you call...
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You need to be at your computer with your software running and the product
documentation at hand.
The technician may ask for the following:
· -Your address and telephone number
· -The name and model number of the Compaq product you are calling
about
· -The serial number of your Compaq product
· -The names and version numbers of the software you are using to
operate the Compaq product
· -The name and version number of the operating system you are using
· -The system type (manufacturer and model number )
· -Expansion boards or add-in cards in your computer
· -The amount of memory in your computer
Customers can receive technical support from the following
Customer Support Number (North America only):
1-800-652-6672 (1-800-OK COMPAQ)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.