1. epson11651.exe Driver
  2. E_DI13AE.TXT File Contents

E_DI13AE.TXT Driver File Contents (epson11651.exe)

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README file for EPSON PictureMate printer driver 

for Microsoft(R) Windows(R) 98SE / Me / XP / 2000 / Macintosh 9.x / OS X

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Thank you for purchasing an Epson printer. This document contains notes regarding your new printer.



[Contents]

1. Introduction

2. Important Legal Information

3. Install / Uninstall Driver Instructions

4. Q & A

5. Where to Get Help



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1. Introduction

Before calling technical support, be sure to read this README file, which includes solutions to printer driver and application-specific problems.





2. Important Legal Information

Software called the EPSON PictureMate driver for Windows 98SE / Millennium Edition / XP / 2000 / Macintosh OS 9.x / OS X (the "Software") is provided "AS IS." NO IMPLIED WARRANTIES OF MERCHANT ABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE ARE GIVEN.



The Software may be copied and distributed without charge only to users of EPSON brand printers. All files on the disk must be copied without modification, including all proprietary marks and notices. All components of the Software must be distributed together. The Software may not be distributed for profit.



Copyright (c) 2004 EPSON America Inc.





3. Install / Uninstall Driver Instructions



First time installation:

	Please follow the instructions in the Software Setup booklet in order to install the driver correctly.



Uninstalling printer driver from a Windows Computer:

When you're uninstalling the printer driver or installing a printer driver for a second port, make sure to do the following:



·	Check that all print jobs have finished printing before you begin uninstalling the driver.

·	Close all applications

·	Disconnect the USB cable from your PictureMate

	

1. Double-click My Computer (Windows XP: click Start > My Computer), then double-click the Control Panel icon.

2. Double-click Add/Remove Programs.

3. Click Epson Printer Software in the program list and click the Add/Remove button (Change/Remove button on Windows 2000 and XP).

4. In the next window, make sure your EPSON PictureMate printer icon is selected and click OK. Then follow the on-screen instructions.

5. In Windows 98SE or Me, click EPSON USB Printer Devices in the program list and click the Add/Remove button. 

6. If you see the prompt asking if you want to reboot, click No.

7. Click EPSON PhotoStarter3.0 in the program list and click the Add/Remove button. Then follow the on-screen instructions.

8. Click EPSON CardMonitor in the program list and click the Add/Remove button. Then follow the on-screen instructions.

9. Restart your computer when you're done.



When you are ready to reinstall the printer software, follow the correct instructions for your operating system in your Software Setup book.



Note: Remember that you don't need to reinstall Film Factory or on-screen User's Guide, and you won't see the license agreement.



Uninstalling driver from a Macintosh Using OS X

Follow these steps to uninstall Epson PhotoStarter and Card Monitor, and your printer driver:



1. Open your Applications folder.

2. Drag the EPSON Card Monitor and EPSON PhotoStarter3 for X folders to the trash.

3. Open the Utilities folder (in the Applications folder).

4. Double-click the Print Center icon.

5. Select PictureMate and then click Delete.

6. Select PictureMate (Borders) and then click Delete.

7. Close Print Center.



When you are ready to reinstall the printer software, follow the correct instructions for your operating system in your Software Setup book.



Note: Remember that you don't need to reinstall Film Factory or your on-screen User's Guide, and you won't see the license agreement.



Uninstalling driver from a Macintosh Using OS 9

1. Close all applications.

2. Insert the printer software CD-ROM.

3. In the Epson window, scroll down and double-click the Drivers folder.

4. Double-click the OS 9 folder.

5. Double-click the PictureMate icon and click Continue.

6. In the Installer dialog box, select Uninstall from the pull-down menu and click the Uninstall button. Follow the on-screen instructions and click Quit when you're done.

7. In the Drivers folder, double-click the OS 9 folder, then double-click the Storage Driver icon.

8. Select Uninstall from the pull-down menu and click the Uninstall button. Follow the on-screen instructions and click Quit when you're done.

9. In the Drivers folder, double-click the CardMonitor folder, double-click the OS 9 folder, then double-click the Installer icon. When you see the license agreement, click Accept.

10. Select Uninstall from the pull-down menu and click the Uninstall button. Follow the on-screen instructions and click Quit when you're done.

11. In the Drivers folder, double-click the PhotoStarter folder, double-click the OS 9 folder, then double-click the Installer icon. When you see the license agreement, click Accept.

12. Select Uninstall from the pull-down menu and click the Uninstall button. Follow the on-screen instructions and click Quit when you're done.

13. Restart your Macintosh.





When you are ready to reinstall the printer software, follow the correct instructions for your operating system in your Software Setup book.



Note: Remember that you don't need to reinstall Film Factory or your on-screen User's Guide, and you won't see the license agreement.





4. Q & A



Q: PictureMate makes noise after photo cartridge installation. Is this sound normal?

A: The first time you install the photo cartridge, the printer must charge its print head for about three minutes. Wait until charging finishes before you turn off the printer, or it may charge improperly and use more ink the next time you turn it on. Your PictureMate makes noise when you turn it on or after it has been sitting for awhile. Your printer is performing routine maintenance.



Q: PictureMate sounds as though it is printing, but nothing prints.  What can I do to correct this?

A: Please try the following:

- Make sure the print head nozzles are not clogged. To clean the print head, please refer to your Printer Basics manual for further instructions.

- PictureMate won't work properly if it's tilted or at an angle. Place it on a flat, stable surface that extends beyond the printer base in all directions.

- Make sure paper is not jammed and is loaded correctly so it can feed into the printer. Make sure the printer handle is not resting on the paper. Please refer to your Printer Basics manual for further instructions.



Q: I am having Memory Card Problems. What do I do?

- If you have different kinds of memory cards, make sure only one card is inserted at a time.

- Make sure the card contains no more than 999 photos (or the last photos won't print), and that the photos are in JPEG or Uncompressed Tiff format and taken with a DCF-compliant camera.



Photo Quality Problems:



Q: Thin lines don't print, or the print quality is poor. What can I do to correct this?

A:  Please try the following:

- The print head nozzles may need cleaning.  Please refer to your Printer Basics manual for further instructions.

- Make sure the glossy side of the paper is face up.

- The ink cartridges may need replacing. To replace an ink cartridge, please refer to your Printer Basics manual for further instructions.

- The print head may need aligning. Please refer to your Printer Basics manual for further instructions.



Q: Your printout is blurry or smeared. What can I do to correct this?

A:  Please try the following:

- Use the PictureMate Print Pack paper to ensure proper saturation, absorption of ink, and quality.

- Make sure you load paper with the glossy side face up.

- Make sure your paper isn't damp or curled, or loaded face down (the glossy side should be face up). If it's damp or curled, load a new stack of paper.

- The print head may need aligning. Please refer to your Printer Basics manual for further instructions.



Q: Your printout is faint or has gaps in the image. What can I do to correct this?

A:  Please try the following:

- The print head nozzles may need cleaning; please refer to your Printer Basics manual for further instructions.

- The photo cartridge may be old or low on ink. To replace the photo cartridge, see page 29 in your Printer Basics manual.

- Make sure your paper isn't damaged, old, dirty, or loaded face down. If it is, reload a new stack of paper with the glossy side up.



Q: You see wrong or missing colors. What can I do to correct this?

A:  Please try the following:

- Make sure the Color Effects setting is set to Color for color photos. Please refer to your Printer Basics manual for further instructions.

- The print head nozzles may need cleaning; please refer to your Printer Basics manual for further instructions.

- The photo cartridge may be old or low on ink. To replace the cartridge, please refer to your Printer Basics manual for further instructions.

- Try turning on or off Enhance or Fix under the Auto Correct setting. Please refer to your Printer Basics manual for further instructions.



Problems with Paper Feeding:



Q:  Paper doesn't eject fully or is wrinkled. What could be causing this?

A:  If it's wrinkled when it ejects, the paper may be damp or too thin.



Q:  Paper doesn't feed correctly or jams in the printer. What can I do to correct this?

A:  Please try the following:

- Make sure the paper support extension is pulled up and the printer handle is not resting on the paper. Please refer to your Printer Basics manual for further instructions.

- If paper doesn't feed, remove it from the sheet feeder, reload it against the right edge, then slide the left edge guide against the paper.

- If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, and carefully reload it.

- If paper jams, remove paper, then press OK to clear the jam.

- Load paper glossy side up. Load up to a maximum of 20 sheets. Fan the stack of paper when loading multiple sheets. Place the paper against the right edge and slide the left edge guide against it, but not too tight.

- Make sure you are using a supported paper type (please refer to your Printer Basics manual). Store paper flat to prevent curling.



Miscellaneous Problems:



Q: The printer prints blank pages. What do I do?

A: The print head may need cleaning. Please refer to your Printer Basics manual for further instructions.



Q: The borders or layout are incorrect. What do I do?

A:  Please try the following:

- Check your Layout setting to see if it is set to the correct setting. Please refer to your Printer Basics manual for further instructions.

- Make sure the paper is positioned correctly in the feeder, all the way to the right. Slide the edge guide against the paper.

- Make sure the Crop setting is set to None. Please refer to your Printer Basics manual for further instructions.



Q: The wrong photo is printed. What can I do to correct this?

A:	The photo numbering in the printer may not match the numbering in your camera. First print a proof sheet to identify your photos by number.



Q: Too many copies are printing. What do I do?

A: Make sure that the Copies option is not set for multiple copies. Please refer to your Printer Basics manual for further instructions.



Q: How many cleaning cycles should I do if the print quality is not acceptable?

A: You should not do more than 3 or 4 cleaning cycles if the printout quality is not improving. Please refer to your Printer Basics manual for further instructions.



Q: What paper sizes are available for my PictureMate? 

A: PictureMate was optimized for 4x6 size paper for best results.



Q: How do I do a reset to get back all of my original settings?	

A: With the printer powered on hold down the Cancel button for about 5 seconds. There will be a message stating all settings have been reset.





5. Where to Get Help



EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:



World Wide Web From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.



Automated Telephone Services 

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must  have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdvice Express code is 70540. Use this code to quickly select the PictureMate printer in SoundAdvice.



To speak to a technical support representative, dial:



- U.S.: (562) 276-7282, 6 am to 8 pm, Pacific Time, Monday through Friday and 7 am to 4 pm, Saturday.

- Canada: (905) 709-2567, 6 am to 6 pm, Pacific Time, Monday through Friday.





Toll or long distance charges may apply.

Before you call, please have the following information ready:

- Product name (PictureMate)

- Product serial number (located on the back of the printer)

- Proof of purchase (such as a store receipt) and date of purchase

- Computer configuration (if using a computer)

- Description of the problem



You can purchase a PictureMate Print Pack with paper and a photo cartridge, a PictureMate carry bag case, and other PictureMate accessories from the Epson Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.



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For the latest information regarding your EPSON printers, visit the EPSON Web Site at http://support.epson.com.

 



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Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation in United States and other countries. 

Product and Company names listed in this document are all registered trademarks of said Company.
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How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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