Readme.txt Driver File Contents (4241_enu_w2k_xp.exe)

hp photosmart printers Readme v4.1

For additional up-to-date information about hp photosmart printers and
compatibility issues with other hp printer products please see our web
site at "http://www.hp.com/cposupport/loc/regional.html".

Contents:
  1. Troubleshooting Notes
  2. hp E-Vectra Notes
  3. Memory Card Access Notes
  4. I/O Notes
  5. Application Interactions
  6. Network Installation Notes

1. Troubleshooting Notes
------------------------

1.1 Unable to re-establish connection between PC and printer after
    printer is turned off using the printer's power button.

    Solution: Disconnect the power cord from the back of the printer for
    10 seconds, reconnect the power cord then turn printer on using power
    button.  If this still doesn't work, disconnect the power cord from
    the back of the printer, and restart the PC.  After the PC has
    finished booting reconnect the power cord to the printer and power it
    up.
    
1.2 Driver does not work after upgrading Operating System from Windows
    98, Windows 98SE, or Windows ME to Windows 2000 or Windows XP.

    Solution: Disconnect the printer.  Run the following uninstaller in
    the Add/Remove Programs control panel:  "photosmart Printer
    130,230,7150,7345,7350,7550 (Remove Only)".  Reboot, then run the
    setup.exe program on the CD that came with the printer, and follow the
    directions.

1.3 After uninstalling another device that uses USB DOT4 I/O (such as
    an hp OfficeJet G85) the photosmart printer is unusable.

    Solution: It is likely that the photosmart printer had been assigned
    DOT4_002 and the removal of the previously installed DOT4_001 device
    has caused this confusion.  If your system has locked up, reboot it. 
    Follow these steps based on operating system installed:

    Windows 2000 or XP:
      a) Select Start/Settings/Printers
      b) Right click on the photosmart printer and select
         Properties
      c) In the Properties page select the Ports tab
      d) Click the checkbox for the Dot4 port your device is
         attached to and assign it.

    Windows 98 or ME:
      a) Select Start/Settings/Printers
      b) Right click on the photosmart printer and select
         Properties
      c) In the Properties page select the Ports tab
      d) Select the DOT4 port in the "Print to the following Port"
         pulldown box.

1.4 In certain instances, large files being printed when writing to a
    card at the same time, may cause the system to become unstable:

    Solution: hp advises avoiding printing and accessing the memory card's
    drive letter at the same time.

1.5 Installation fails when computer is booted up with two printers
    attached.
    
    Solution: This is due to multiple Plug and Play events. To install
    without failure, first disconnect both printers.  Then run the
    following uninstaller in the Add/Remove Programs control panel:
    "Photosmart Printer 130,230,7150,7345,7350,7550 (Remove Only)".
    Reboot your system.  Reinstall the printer software by running the
    setup.exe program on the CD that came with the printer.  When prompted
    to attach a printer, attach only one printer.  Only after installation
    of has completed, attach the second printer.  The second printer will
    install automatically.

1.6 After uninstalling a photosmart 100, P1000, P1100, 1115, 1215,
    1218, or 1318, your photosmart 130, 230, 7150, 7345, 7350, or 7550 no
    longer works.

    Solution: Uninstall the driver for the 130, 230, 7150, 7345, 7350, or
    7550 printer, then reinstall it again.  To avoid problems in the
    future, uninstall the 100, P1000, P1100, 1115, 1215, 1218, or 1318
    driver through the "Add/Remove Programs" control panel, instead of
    through the CD.

1.7 Issues in Windows 98 with Internet Explorer 4.01 when using
    Memories Disc, Share-to-Web, E-mail Settings, or anything other
    programs in the Bonus Software: 

    Solution: Upgrade to a later version of Internet Explorer.

1.8 Printer driver fails to install when an In-System Design PAKit
    drive is already installed on the PC:

    Solution: Uninstall the PAKit, install the printer, and then reinstall
    the PAKit drive.

1.9 Spool32 error after printing a test page from the printer
    properties window that can be reached by the following: In the Start
    menu select "Settings" then "Printers". Right click on the photosmart
    printer, then select properties.

    Solution: Right-click the printer tray icon and select "Open hp
    photosmart series Toolbox".  Select the Configuration tab.  Uncheck
    the "Display Status Window" checkbox.  Reboot the computer.

1.10 The installer no longer works after deleting printers from the
    "Start Menu/Settings/Printers" folder.

    Solution: Run the "photosmart Printer 130,230,7150,7345,7350,7550
    (Remove Only)" uninstaller in the "Add/Remove Programs" control panel,
    then reinstall.  For subsequent uninstalls, use the "Add/Remove
    Programs" control panel.

1.11 The installation process pauses and appears to have stopped, but the 
    PC is still showing drive activity.
    
    Solution: In rare cases, the installer needs to search for and update
    certain modules on the system, and this may take up to 10 minutes.  
    When the module is found, the installer will finish the update.

1.12 When installing a second photosmart printer, the USB cable is
    incorrectly plugged in to the front camera port, and the printer
    doesn't work.

    Solution: The front port on certain photosmart printers is only for
    camera connections.  Plug the USB cable into the back of the printer,
    then reboot the machine.

1.13 After upgrading to the photosmart printer driver version 4.1 from
    version 4.0 via the web, start menu links are split into "Photosmart
    130,230,7150,7345,7350,7550"and "Photosmart Printer
    130,230,7150,7350,7550".

    Solution: No links are missing.  The driver's tools and applications
    are accessible from the first link, and the bundled software is
    accessible from the second link.

1.14 After bringing system out of Standby mode in Windows 98 and Windows
    98 SE, the printer is disconnected and won't reconnect.

    Solution: Reboot the computer, and the printer should reconnect.

2. hp E-Vectra Notes
--------------------

When attempting to install photosmart printer on an hp E-Vectra system
that has a retail version of Windows 98 or Windows 98SE an "Mgsrv32"
error appears and ceases the install:

This failure only occurs when installing from the CD-ROM drive.  Choose
one of these three workarounds:

a) Copy the entire CD Contents to a temporary folder and run Setup
   from there.  You may delete this temporary folder once install is
   complete.
b) Download the driver from the web at 
   "http://www.hp.com/cposupport/loc/regional.html",
   install the downloaded driver, and then run Setup.exe in the
   "DigitImg" folder on the CD that came with your printer.
c) Add MinSPs=16 under the [386Enh] section of the System.ini file.

3. Memory Card Access Notes
---------------------------

The NTFS File system (available in Windows 2K, XP) is not supported on
memory cards.  Do not attempt to format a memory card with the NTFS
file system.

Never pull a memory card out during a read or write access.  The
result may leave the memory card corrupt and images unreadable.  The
light next to the memory card slot lights up when a card is inserted
and blinks during a read or write access.  In order to safely remove
the memory card, right-click the card icon in the system tray and
select "Prepare to remove card".

4. I/O Notes
------------

When the printer is connected and is working properly, there will be
several Dot4 device entries in the Device Manager (for example, Dot4,
Dot4Print, Dot4Usb, Dot4 Setup Support).

5. Application Interactions
---------------------------

In General:

Some applications do not keep changes made to the Printer Properties
after a print submission.  Custom properties may require setup for
each print.

Adobe PhotoDeluxe Home Edition:

When using the Print wizard in the "Get & Fix Photo" mode, the page
size for "Print Standard Sizes..." and "Print Multiple on a Page..."
is set to the factory default.  Choosing a "Standard Photo Print Size"
in the Layout step will only place the image within this page size. 
Changing the page size using "Page Setup..." does not change the
layout to fit other selected sizes.  To print on media other than the
factory default (e.g. print from the phototray) use "Print..." method
of the Print wizard and change the media size through "Setup...".

Adobe Photoshop 5.0 and 6.0:

If you experience disconnection problems when printing from Photoshop,
lower the physical memory used by Photoshop until the problem is no
longer experienced.  To get to the setting in Photoshop 5.0 select
"File/Preferences/Memory & Image Cache" from the menu.  To get to the
setting in Photoshop 6.0 select "Edit/Preferences/Memory & Image
Cache" from the menu.

Corel Draw 7.0:

Drag and drop printing does not work.  This is fixed in version 8.0.

Microsoft Publisher 95, 97:

Large gradated fills print very slowly.

When printing on banner (continuous) paper, the "Overlap Tiles By:"
setting is set to 0.25" (7mm) by default.  Set this setting to 0.0"
(zero inches).  To do this, select "File/Print/Tile Printing Options"
from the menu.

When printing on envelopes, the return address may be clipped.  Shift
the return address to the right approximately 1" (25mm) from where the
return address box shows it should  be.

Roxio Easy CD Creator 5:

Issues can occur when running Roxio Easy CD Creator 5 and the
photosmart drivers at the same time on Windows 2000 and Windows XP. 
Roxio has put out a patch to address this, which can be retrieved at
"http://www.roxio.com/en/support/roxio_support/ecdc/ecdc_plat_51_updt.html"

Internet Explorer 4.01

If you encounter any problems using the Bonus Software included with
your printer, it may help to upgrade Internet Explorer to any version
higher than 4.01.

AOL 5.0 and higher

When printing from the AOL image viewer, the output is corrupted.  Please
save the image to the computer and print from another application such as
HP Photo Printing.

6. Network Installation Notes
-----------------------------

When the printer is connected to a network there is no PC access to
the memory cards in the printer and the PC Save button does not work. 
The E-mail button on the photosmart 7550 also does not work over a
network.  Prints can be made from a memory card in the printer using
the printer's front panel.  Printing is the only function supported
over the network.

For additional information about network installation please see our
web site at "http://www.hp.com/cposupport/loc/regional.html".
Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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