Readme.txt Driver File Contents (3511_enu_w2k_xp_release.exe)

HP PhotoSmart printers Readme v3.3

For additional up-to-date information about HP PhotoSmart printers
and compatibility issues with other HP printer products
please see our web site at "".

	- Troubleshooting Notes
	- HP E-Vectra Notes
	- Memory Card Access Notes
	- I/O Notes
	- Parallel Port Notes
	- Infrared (IR) Port Notes (for those printers with IR)
	- Application Interactions 
	- Network Installation Notes

*** Troubleshooting Notes ***

1. Unable to re-establish connection between PC and printer after 
printer is turned off using the printer's power button: 
Disconnect the power cord from the back of the printer for 10 
seconds, reconnect the power cord then turn printer on using power 

2. Driver does not work after upgrading Operating System from 
Windows 98, Windows 98SE, or Windows ME to Windows 2000 or
Windows XP:
On the PhotoSmart CD, look in the CCC folder for a file named
HPHuni03.exe. If that file is there, double-click it to execute
an advanced uninstall. Once it completes and the PC reboots, 
Install the PhotoSmart driver from the CD. If the file is not 
there, please see our web site at "".

3. After uninstalling another device that uses USB DOT4 I/O (such
as an HP OfficeJet G85) the PhotoSmart printer is unusable: 
It is likely that the PhotoSmart printer had been assigned DOT4_002
and the removal of the previously installed DOT4_001 device has 
caused this confusion. If your system has locked up, reboot it.
Follow these steps based on operating system installed: 
Windows 2000 or XP:
	a) Select Start/Settings/Printers
	b) Right click on the PhotoSmart printer and select 
	c) In the Properties box select the Ports tab
	d) Click the checkbox for the Dot4 port your device is
	   attached to and assign it.
Windows 98 or ME:
	a) Select Start/Settings/Printers
	b) Right click on the PhotoSmart printer and select 
	c) In the Properties box select the Ports tab
	d) Select the DOT4 port in the "Print to the following Port"
	   pulldown box.

4. In certain instances, large files being printed when writing to
a card at the same time, may cause the system to become unstable: 
HP advises avoiding large amounts of disk activity and printing at
the same time.

5. After upgrading to these new PhotoSmart drivers from older
PhotoSmart drivers, the network printers are now missing:
add the network printers back in using Start Menu/Settings/Printers/
Add Printer and selecting "Have Disk" button to browse to the driver
disk or network location of the driver for the network device 
being added.

6. In Windows 2000 When printing to a Hewlett-Packard (HP) 
multifunction printer (such as the PhotoSmart series) that is 
attached to a parallel port, CPU utilization may rise to 50-100 
percent and remain high. For computers with a single CPU, 
utilization may reach 100 percent and lock up the computer or generate
an svchost.exe error:
This is a known Microsoft issue documented on the following URL
	1) Start Menu ->Settings ->Control Panel ->Administrative Tools
           ->Services (Local).
	2) Once "Services (Local)" on the left side of the dialog box is 
           selected, browse to "Removable Storage" on the right side of 
           the dialog box and double-click.
	3) On the "General" tab, change the "Startup Type" to "Disabled".

7. Installation fails when computer is booted up with two printers
attached: This is due to multiple Plug and Play events. To install
without failure, disconnect one printer, run the HP PhotoSmart 
uninstaller. Reboot. Run the HP PhotoSmart Installer one at a time
for each printer.

8. PC lost connection with printer during Windows XP Parallel 
install of P1100:
	a. Disconnect the power cord from the printer
	b. Wait 10 seconds
	c. Reconnect the power cord to the printer
	d. Wait until the printer has finished starting up
	e. If the disk icon doesn't automatically appear, double 
	   click on the yellow triangle and select the reconnect button.

9. Japanese Windows 98 original release locks up when accessing
memory card: upgrade to Windows 98SE.

*** HP E-Vectra Notes ***

When attempting to install PhotoSmart printer on an HP E-Vectra
system that has a retail version of WIndows 98 or Windows 98SE an
"Mgsrv32" error appears and ceases the install: 
This failure only occurs when installing from the CD Rom drive. 
Chose one of these three workarounds:
a) Copy the entire CD Contents to a temporary folder and run Setup 
from there. You may delete this temporary folder once install is
b) Download the web version of the driver and install then run
d:\PrintCtr\Setup.exe from the CD.
c) Add MinSPs=16 under the [386Enh] section of the System.ini file.

*** Memory Card Access Notes ***

NTFS File format on cards is not supported.

Never pull a memory card out during a read or write access.  The
result may leave the memory card corrupt and images unreadable.  The
light next to the memory card slot lights up when a card is inserted 
and blinks during a read or write access.

*** I/O Notes ***

It is not recommended that the parallel cable be removed or connected
while the PC and printer are powered on. 
The parallel port needs to be set to ECP mode.  Check the BIOS 
settings as described by the manufacturer of the PC to ensure the 
LPT port is ECP enabled.

If large files are copied to or from the memory card in Windows 98 or 
Me, there is a possibility that the machine will hang.  This will be 
fixed in a software update. Please see our web site at 

When the printer is connected via USB or via parallel on Windows 2000
and is working properly, there will be several Dot4 device entries in 
the Device Manager (for example, Dot4, Dot4Print, Dot4Usb, Dot4 Setup

Directing output to an LPT port from a MS DOS or Command Prompt
Window is not supported.  If this is done, a printer
disconnect message will appear.  To reconnect and clear the caution "!" icon
from the status tray click on the caution "!" icon then click on the
"Connect" button within the dialog that appears. 

*** Parallel Port Notes ***
When using Parallel Port connection, the port must be set to ECP mode
in the BIOS. Follow your BIOS manufacturers instructions for this

*** Infrared (IR) Port Notes ***


If an image transfer from a camera is stopped immediately after it
is initiated, the printer may hang up in the transfer mode.  When 
this occurs the printer continues to display "Connecting" and then
"Receiving" after the cancel button has been pressed.  To recover
normal operation the power to the printer must be turned off then

Printing from a PC:

For more information on configuring the IR port please refer to
the computer manufacturer's documentation and please visit our web
site at "".

Memory card access is not available through an IR port connection.
When printing over IR the caution "!" icon will appear.

To print with IR perform a plug and play install using either a 
parallel or USB connection.  Next, change the port setting on the 
printer properties page found in the Printers folder.  To 
determine the specific port please refer to the manufacturer's 
documentation or our web site located at "".

*** Application Interactions ***

In General:

Some applications do not keep changes made to the printer
Properties after a print submission.  Custom properties
may require setup for each print.

On-line User's Guide:

If the on-line User's Guide will not open from the toolbox or the 
PhotoSmart Program folder, run the setup.exe program on the CD 
that came with the printer.  Install Adobe's Acrobat Reader from
the "Install Bonus Software" menu choice.

Adobe PhotoDeluxe Home Edition:

When using the Print wizard in the "Get & Fix Photo" mode, the page
size for "Print Standard Sizes..." and "Print Multiple on a Page..."
is set to the factory default.  Choosing a "Standard Photo Print 
Size" in the Layout step will only place the image within this page
size.  Changing the page size using "Page Setup..." does not change
the layout to fit other selected sizes.  To print on media other
than the factory default (e.g. print from the phototray) use
"Print..." method of the Print wizard and change the media size 
through "Setup...".

Adobe PhotoShop 5.0:

If the PC hangs when trying to access printer settings from within
the Adobe PhotoShop 5.0 application, use the following work around
to make your printer settings outside the application. Click on
Start, Settings, Printers and right click on the HP PhotoSmart
printer icon to bring up the property page. Make the necessary
selections here and close the property page. Return to PhotoShop
and click on the print icon or use the File menu to print.

Corel Draw 7.0:

Drag and drop printing does not work. This is fixed in version 8.0.

Microsoft Picture It 2000, Office 97 and Office 2000 products:

Files on the memory card cannot be accessed directly by the "Open"
dialog file browser.  Use drag & drop to copy them from the memory
card to a folder on the hard drive first then open them from that

Microsoft Publisher 95, 97:

Large gradated fills print very slowly.

When printing on banner (continuous) paper, the "Overlap Tiles By:" 
setting is set to 0.25" (7mm) by default. Set this setting to 0.0" 
(zero inches). To do this, select File/Print/Tile Printing Options. 

When printing on envelopes, the return address may be clipped. Shift 
the return address to the right approximately 1" (25mm) from where 
the return address box shows it should be. 

Roxio Easy CD Creator 5:

Cohabitation issues can exist between Roxio Easy CD Creator 5 and 
the photosmart drivers on Windows 2000. Please refer to the 
following hp website for the latest information: 
Roxio patches are available on the Roxio Web Site: .

*** Network Installation Notes ***

When the printer is connected to a network there is no PC access 
to the memory cards in the printer and the PC Save does not work.
The eMail button on the PhotoSmart 1315 also does not work over
a network. Prints can be made from IR or from a memory card in the 
printer using the printers front panel. Printing is the only 
function supported over the network.

For additional information about network installation please see
our web site at "".
Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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