3Com U.S. Robotics CONNECTIONS CD-ROM
version 5.3 NAM
11/23/98
CONNECTIONS must be viewed with either Microsoft Internet Explorer 3.0 and
above, or Netscape Navigator 3.01 and above.
IMPORTANT NOTES AND LAST MINUTE INSTRUCTIONS:
--------------------------------------------
To best use your CONNECTIONS CD-ROM, you should be aware of the
following issues:
* Always make sure the CONNECTIONS CD is in your CD-ROM drive before
attempting to launch CONNECTIONS.
* Please set your color display to 16-bit color or better. At lower
color depths, some of CONNECTIONS' features may not run properly.
In Windows 95, you can change your color depth from the Start bar
by selecting "Settings," then "Control Panels," then "Display."
Click on the "Settings" tab and adjust to either "16-bit" or
"24-bit".
* Netscape users: After installing CONNECTIONS, you might need to adjust
your view settings back. Simply start Netscape, go to 'View' and click
'Show Navigation Toolbar', then 'Show Location Toolbar.' This should
bring any buttons to the web address box back at the top. Depending which
resolution you're running, the Netscape window might not load at full
view. Click on the maximize window button at the top right corner
(shaped like a square, in-between the _minimize button and X close
button) to run at full screen mode. *Note: if you've choosen to use
an older, Netscape 3.x browser, do not resize at the Main Menu screen.
Click on a category you're interested in, then resize the window.
* If you are having difficulty using the Adobe Acrobat reader to
view the modem User Guides within CONNECTIONS: quit CONNECTIONS,
open the Acrobat Reader as a standalone application, and open
the appropriate user guide .PDF file from Acrobat's File menu.
The User Guide files and their locations on the CD are:
Faxmodem(Internal & External)56K \CONTENT\MANUALS\56kmodem\universal.pdf
Voice Faxmodem 56K \CONTENT\MANUALS\56kmodem\universal.pdf
Winmodem 56K \CONTENT\MANUALS\56kmodem\universal.pdf
Courier V.Everything
Getting Started \CONTENT\MANUALS\coumodem\1154-00.pdf
Command Reference \CONTENT\MANUALS\coumodem\1024494.pdf
Release Notes \CONTENT\MANUALS\coumodem\crv90doc.pdf
INF Installation \CONTENT\MANUALS\coumodem\creadinf.pdf
Manual Addendum \CONTENT\MANUALS\coumodem\crv90rel.pdf
Courier I-Modem
Getting Started \CONTENT\MANUALS\coumodem\1153-00.pdf
Command Reference \CONTENT\MANUALS\coumodem\1024381b.pdf
INF Installation \CONTENT\MANUALS\coumodem\ireadinf.pdf
* Snap Starter Kit Tutorial: The first time you open the tutorial and click on
'Exit' or 'Back To CONNECTIONS' the program will sometimes close Snap and
return you to the desktop. If you click on either of these buttons in the
future, CONNECTIONS will then be brought up in its own window.
* Netscape 3.x, NT 4.0 and CONNECTIONS: We recommend not trying to run
CONNECTIONS in NT 4.0 with an older Netscape 3.x browser. You may experience
java scripting issues and/or random crashes. Please update to the Netscape
4.06 or Internet Explorer 4.01 included free with this CD.
* Internet Service Providers and Modems: Make sure your modem is properly
installed and configured before installing any of these services.
The software will check modem settings at the end of the install, and need
to get a correct configuration for it to install properly.
* Windows 3.1 and Internet Explorer 4.01: If you see a "WINDOWS ONLY"
message for some products on the CONNECTIONS CD, follow these simple
directions.
-If you're running CONNECTIONS, exit the program.
-Go to the 'Program Manager' and open Internet Explorer 4.01, then close it.
-Go back and run CONNECTIONS again. The "INSTALL SOFTWARE" button should
now be available for all the programs that work with Windows 3.1.
* Prodigy and Windows 95: If you're running the early versions of Windows 95
(4.00.950 or 4.00.950A), you may experience problems with the Prodigy
install after rebooting. If you update your Windows 95 to a more current
version, this should eliminate the problem. Go to the Microsoft site:
http://www.microsoft.com/windows/downloads/contents/Updates/W95OSR2/
to download Windows 95 OSR2.
* MindSpring and Windows 95: You must have your modem connected before
starting to install this software. We also strongly recommend having a 4.x
version browser (Internet Explorer 4.01 is included on the CD) if doing the
MID install option. During the install, you'll be asked for a 'User ID' and
'Password,' or to setup a 'new account.' Click on the box 'new account' and
continue with the install. After your PC reboots, you may see a Internet
Signup box with a message, "Invalid command line." Simply click on 'OK' and
then double-click on the 'Signup for MindSpring' icon and follow the
instructions. (I'd also be a good idea to have you Windows 95 CD handy if
needed.)
* CONNECTIONS and Web Links: When running the CONNECTIONS CD and clicking on
live web links, be sure to close the link window after visiting the site.
If you minimize it into the background, future links you click on will also
load minimized in the background where you can't view them until closing
CONNECTIONS separately. If you find a site you're interested in visiting
again, a handy way of saving web addresses quickly to your bookmarks is to
press the [Ctrl] and [D] keys together at the same time. You can later load
your web browser when online and go to your bookmarks section to find the
web link addresses saved there by name.
* Netscape 4.04 in Windows 3.1x: If you're running this version of Netscape
in the Windows 3.1x OS, you may experience general protection errors when
you exit, and errors installing software off CONNECTIONS. We advise you to
upgrade to Netscape 4.05, or Internet Explorer 4.01 which are both included
on the CONNECTIONS CD for free.
* If your browser is not running in kiosk mode (has the buttons and web
address area at the top), we recommend your resolution to be set to 800x600
or higher. Go into: Start/Settings/Control Panel/Display and Settings.
Within this area is a box labeled 'Display area'. Move the bar to the right
so it's at least 800x600, click 'Apply' and 'OK'. After rebooting, you'll
be able to see more of the CONNECTIONS interface.
* Netscape 3.x and CONNECTIONS: On the main menu screen, you may notice the
text animation overlaps after you've moved the cursor over them. This is a
java scripting issue, but does not effect the performance or installation of
any software on the CD.
* If you've installed a program that doesn't uninstall completely, please
check the individual company's website for updates and support to their
product, or contact them directly. Programs that leave desktop shortcuts can
be easily dragged into the recycling bin to be deleted.
* When web browsing on the Internet, be aware there may be security issues to
consider. We recommend checking for security updates and patches for
Netscape and Internet Explorer regularly. You'll find updates to Netscape at:
http://www.netscape.com/computing/download/
Internet Explorer updates can be found at:
http://www.microsoft.com/windows/ie/
* Before calling tech support, you might want to check the readme files for
Netscape or Internet Explorer, along with their on-line sources. For
Netscape 4.06 in Windows 3.1x, you can go to their web site of known issues
at:
http://home.netscape.com/eng/mozilla/4.0/relnotes/windows-4.0.html
For Internet Explorer 4.01 in Windows 3.1x, you can get information through
their dedicated newsgroup:
news://msnews.microsoft.com/microsoft.public.inetexplorer.win3
* 3Com U.S. Robotics Support (United States):
3800 West Golf Road
Rolling Meadows, IL. 60008
Main number: 847-262-5151
Support fax: 847-262-4FAX (4329)
56K Customer Service: 847-262-2700
BBS: 847-262-6000
Mac BBS: 847-545-4258
* 3Com U.S. Robotics Support (Canada):
Keating Technologies
25 Royal Crest Court, Ste. 200
Markham, ONT, L3R 9X4
Phone: 905-479-0231, available 8:30 am-6:00 pm Eastern Standard Time
Automated phone: 905-479-7170
Fax: 905-479-0232
Email: support@keating.com
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.