INTERIM CORRECTION INFORMATION LETTER
UNISYS CORPORATION
APRIL 14, 2006
MEDIA LABEL: GLRECOVERYSENT
IC NAME: GL-RECOVERY-SENT-2.2A.2
BASE RELEASE: 2.2
SOFTWARE:
02.289.0004 GLRECOVERYSENT
The associated Interim Correction package contains software which
has been patched to address problems discovered in the base release
software. Unless otherwise noted below, the base release software
must be installed prior to the installation of this corrective software.
Please be aware that this package may include patches which may not be
included in subsequent releases. If you are concerned about the
inclusion of a specific patch, please contact your local support center
to assist in a determination of its inclusion in a subsequent release.
NOTE: Should the filing of a subsequent UCF for this software become
necessary, please include the level of the software as listed
above.
FEEDBACK REQUEST: After you install this Interim Correction, please
take a few minutes to provide us with feedback on your
installation, and whether the Interim Correction met your needs.
We are very interested in hearing from you; your comments,
suggestions and concerns regarding Interim Corrections are very
important to us. If you have Web access, please use the
following URL to complete the Interim Correction survey:
http://www.support.unisys.com/aseries/Support/fixes.htm
If you have email access but don't have access to the Web,
please send your email address to
WCUCF.Coordinator@Unisys.com for a copy of the survey.
If you have neither Web nor Email access, please call
(949) 380-6326 to obtain a copy of the survey.
The associated Interim Correction package contains software which
has been patched to address problems discovered in the base release
software. Unless otherwise noted below, the base release software
must be installed prior to the installation of this corrective software.
Please be aware that this package may include patches which may not be
included in subsequent releases. If you are concerned about the
inclusion of a specific patch, please contact your local support center
to assist in a determination of its inclusion in a subsequent release.
NOTE: Should the filing of a subsequent UCF for this software become
necessary, please include the level of the software as listed
above.
FEEDBACK REQUEST: After you install this Interim Correction, please
take a few minutes to provide us with feedback on your
installation, and whether the Interim Correction met your needs.
We are very interested in hearing from you; your comments,
suggestions and concerns regarding Interim Corrections are very
important to us. If you have Web access, please use the
following URL to complete the Interim Correction survey:
http://www.support.unisys.com/aseries/Support/fixes.htm
If you have email access but don't have access to the Web,
please send your email address to
WCUCF.Coordinator@Unisys.com for a copy of the survey.
If you have neither Web nor Email access, please call
(949) 380-6326 to obtain a copy of the survey.
INSTALLATION INSTRUCTIONS:
Unisys recommends you install an Interim Correction (IC) package in
the following situations:
1. When it accompanies the base release software.
2. When it corrects a specific problem that you have encountered.
3. When it has been recommended by a Unisys support center to
correct or analyze a problem that you have encountered.
Caution:
1. An IC package usually has been tested less extensively than the
base release software.
2. Before beginning the IC Update process, please review the
FALLBACK INSTRUCTIONS at the end of this document and take any
necessary steps to prepare for possible fallback to the previous
software level.
Requirements:
1. This IC requires an earlier IC or the base version to be
installed.
2. This IC must be applied to each cluster node on which
you have the software installed. All cluster nodes must have the
same version of software. To check if this version has been
installed, go to:
Start > Settings > Control Panel > Add/Remove Programs
and look for:
Unisys Global Recovery Sentinel
If found, click on "Support Information" to check its version.
The Unisys Global Recovery Sentinel IC Update is provided in
two methods:
IC Update From The CD (method 1):
1. Copy the complete {product folder name} folder which includes
the .msi, ICUpdate.vbs, and MsiName.txt files to a permanent
location on your system. We suggest:
C:\Program Files\Unisys\Software Updates\Gl-Recovery-Sent\
<IC release>\<IC #>
It is very important to copy these files to a permanent
location on your system because you will need the files for any
subsequent Modify or Repair of your installation without
needing the IC CD again. DO NOT REMOVE or MOVE the .msi file
from your system while it is installed. If you ever uninstall
the product or update to a newer level, then you may delete the
files after you have done so.
2. Double-click on the ICUpdate.vbs to launch the software update.
3. For 32-bit clusters, click Deploy in the Global Recovery
Sentinel Deployment Application to update the other nodes
in the cluster.
IC Update From The Unisys Support Web Site (method 2):
1. On the Unisys Support Web Site click on the link of the
installation you wish to download.
2. If you choose to Save the download to your computer it will be
stored by default as Gl-Recofery-Sent.exe under the Temp
folder.
If you do not want to overwrite what is already there then the
dialog displayed will give you the opportunity to either rename
the file and/or change the folder.
3. Either open the file through the dialog displayed or
double-click on the BC-Span.exe that you downloaded.
4. In the Unzip To Folder field of the Winzip Self-Extractor
screen, choose a permanent location to extract the files onto
your system. By default, the files will be extracted to the
following location:
C:\Program Files\Unisys\Software Updates\Gl-Recovery-Sent\
<IC release>\<IC #>.
It is very important to save the extracted files in a permanent
location on your system because you will need the extracted
.msi to Modify or Repair your installation at a later date.
DO NOT REMOVE or MOVE the .msi file from your system while it
is installed. If you ever uninstall the product or update to a
newer level, then you may delete the file after you have done
so.
5. Choose Unzip to start the file extraction.
6. Choose OK when all the files (.msi, ICUpdate.vbs,
MsiName.txt, Notes.txt and Cover.txt) are successfully
extracted onto your system. The VBScript file, ICUpdate.vbs,
will be executed automatically to launch the software update
after the files have been extracted onto your system.
7. For 32-bit clusters, click Deploy in the Global Recovery
The IC update will automatically update the previously installed
Global Recovery Sentinel software components. In other words,
it will behave like a service pack and update whatever components have
already been previously installed.
Subsequent Modify, Repair, or Remove of the software installation can
be accomplished by going to Control Panel, Add/Remove programs, and
selecting Change on the appropriate entry.
FALLBACK INSTRUCTIONS:
If the IC update fails, the Windows Installer will automatically
rollback to the previous install. Running the ICUpdate.vbs will cause
the installation to generate a log file and a text file. Please
submit these files when you ask us to analyze the problem. These
files will be located under:
C:\Program Files\Common Files\Unisys\GlobalRecovSent\RA
To update to a newer IC, you may run its installation using IC Update
methods 1 or 2 mentioned above.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.