Using Compaq's Technical Support v1.1 Using Compaq's Technical Support ================================ You can reach Compaq's automated support services 24 hours a day, every day at no charge. The services contain the most up-to-date information about Compaq Networking products. Use these free, automated customer support services to get troubleshooting information, compatibility notes, and software upgrades: World Wide Web and Internet FTP ------------------------------- Compaq World Wide Web server http://www.compaq.com/support Navigate to a specific product and then look for support information from this list of support resources. Compaq FTP server ftp.compaq.com Navigate to ftp.compaq.com/pub/softpaq/allfiles.html for a complete list of available SoftPaq files. PaqFax ------ To use the fax-on-demand system, you must be in North America and you must have a fax machine or fax modem to receive the automated fax transmittals. To use the fax-based information retrieval system that provides product-specific information, call 1-800-345-1518, option 1, and request a product catalog. When you receive it, call and order documents you wish to receive. CompuServe ---------- GO COMPAQ Prodigy ------- At the toolbar, select JUMP COMPAQ America Online -------------- At the toolbar select GO TO COMPAQ Internet -------- Support@compaq.com Customer Support Contacts ------------------------- Worldwide access: Compaq has technical support centers worldwide. Many of the centers are staffed by technicians who speak the local languages. For a list of Compaq support centers, go to http://www.compaq.com. From the Compaq Worldwide home page select your country and click "Go," or select "Key Contacts" on the Compaq home page to find the nearest Compaq office. Before you call... ------------------ You need to be at your computer with your software running and the product documentation at hand. The technician may ask for the following: · -Your address and telephone number · -The name and model number of the Compaq product you are calling about · -The serial number of your Compaq product · -The names and version numbers of the software you are using to operate the Compaq product · -The name and version number of the operating system you are using · -The system type (manufacturer and model number ) · -Expansion boards or add-in cards in your computer · -The amount of memory in your computer Customers can receive technical support from the following Customer Support Number (North America only): 1-800-652-6672 (1-800-OK COMPAQ)Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.