Copyright CANON INC. 1994-2004
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Canon MP Drivers for Windows 98/Me/2000/XP
Build Version: 600a15 Gb-01
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This file provides information not included in the Software
User's Guide. This information may be helpful in diagnosing
potential problems with your Canon MP780/MP750.
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CONTENTS
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General Notes
1. Important
2. Printing (Windows 98/Me)
3. Printing (Windows 2000/XP)
4. Scanning
Application Notes
1. Printing (Windows 98/Me)
2. Printing (Windows 2000/XP)
3. Scanning
4. Faxing
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General Notes:
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1. Important
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- Some USB hubs may experience problems with MP Drivers. If this
happens, connect the device directly to the USB port on the PC,
or change the USB port that the device is connected to.
- With certain applications, on Windows 98 or Me, that monitor the
removable disks on the device, the PC performance may get slow,
or printing/scanning may not be performed correctly. Closing
such applications will solve the problems.
- When you connect the device to your PC, the drive that relates
to the Card Reader may not appear in Windows Explorer.
This behavior can occur if you map a network drive to the next
available drive letter after the local volumes and CD-ROM drives
have been assigned drive letters. If you experience this problem,
you should assign the network drive to any other drive letters
and reboot your PC.
- When working with very large files, Windows may run low on
virtual memory and not function properly. In this case, please
refer to your Windows documentation on how to increase your
virtual memory setting.
2. Printing (Windows 98/Me)
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- To enable the BJ Status Monitor, enable bi-directional
communication in Windows.
From the [Start] menu, click [Settings], then select [Printers]
to open the Printer Properties dialog box. Go to the [Details]
tab and click the [Spool Settings...] button, then select
[Enable bi-directional support for this printer].
- The BJ Status Monitor cannot be used, when the printer is used
as a network printer.
- If you exit Windows while the printer is printing a file, the
job information may not be updated. In this case, the same job
will be activated again the next time you run Windows.
3. Printing (Windows 2000/XP)
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- With certain applications, the [Copies] setting is non-effective
when setting is attempted from the printer driver. In such cases,
specify the setting in the applications' [Print] dialog box.
- With certain applications, if you attempt multiple-copy printing
of a document with [Collate] checked on the printer driver's
[Page Setup] tab or in the application's [Print] dialog box,
printing will not be done correctly. To work around this,
uncheck [Collate] before printing.
- With certain applications, printing may not be done properly if
[Print Type] or [Halftoning] is set to [Auto]. In this case,
start the [Print Advisor] on the [Main] tab and be sure to
select [Print a top-quality photo] or [Print tables and charts].
Alternatively, set [Print Quality] on the [Main] tab to [Custom]
and select a setting other than [Auto] for [Halftoning]. Next
set [Color Adjustment] to [Manual] and select a setting other
than [Auto] for [Print Type].
- When printing graduated or graphics-intensive print data,
sometimes print data may not be printed. This occurs when there
is not enough free space on your hard disk to temporarily store
the data. To remedy this, make sure there is 40-50 MB of free
space on the drive where Windows XP or Windows 2000 is
installed. Alternatively, set the spool folder on the disk with
sufficient space. To change the location of the spool folder,
follow the steps below.
1. From the [Start] menu, select [Settings], and then click
[Printers].
2. Select [Server Properties] from the [File] menu.
3. Click [Advanced] tab, change the drive name of [Spool Folder],
and then click [OK].
- If, during printing, you cancel the print job from the Printer's
folder, there will be a delay before printing actually stops.
- In some cases, printing will fail if there isn't enough virtual
memory available. You can remedy this by increasing the size of
the paging file. To do this, open the [System Properties] dialog
box by double-clicking [System] in the Control Panel or
right-clicking [My Computer] and choosing [Properties]. Then
click the [Advanced] tab, click [Performance Options...], click
[Change...], specify the new paging file size, click [Set], and
click [OK].
- Do not change the [Print Processor] setting on the [Advanced]
tab in the Printer Properties dialog box. If you change the
setting, the following functions cannot be used:
- [Page Layout Printing], [Poster Printing], [Booklet Printing],
and [Duplex Printing] (manually) on the [Page Setup] tab
- All functions of the [Stamp/Background] tab
- [Preview before printing] on the [Main] tab
- The following functions cannot be used if you uncheck [Enable
advanced printing features] on the [Advanced] tab in the Printer
Properties dialog box:
- [Page Layout Printing], [Poster Printing], [Booklet Printing],
[Duplex Printing] (manually), [Reverse Order], and [Collate]
on the [Page Setup] tab
- All functions of the [Stamp/Background] tab
- [Preview before printing] on the [Main] tab
- [Reduce spool data size] in the [Print Options] dialog box
- The following functions cannot be used when you are using an
application that does not allow EMF spooling (for example,
Adobe PhotoShop LE and MS Photo Editor):
- [Page Layout Printing], [Poster Printing], [Booklet Printing],
[Duplex Printing] (manually), [Reverse Order], and [Collate]
on the [Page Setup] tab
- All functions of the [Stamp/Background] tab
- [Preview before printing] on the [Main] tab
- The following functions cannot be used if you check [Print to
file] in your application's [Print] dialog box:
- [Page Layout Printing], [Poster Printing], [Booklet Printing],
[Duplex Printing], [Reverse Order], and [Collate] on the [Page
Setup] tab
- All functions of the [Stamp/Background] tab
- [Preview before printing] on the [Main] tab
- With some applications, when printing with [Page Layout
Printing] on the [Page Setup] tab set to [2-up Printing] or
greater, certain page images may get cropped. If this happens,
use the application to adjust the layout of the affected pages.
- When carrying out poster printing or stamp/background printing,
the displayed number of pages of the document in the print queue
is greater than that of the actual document.
- The colors in the screen display of the application software may
be different from the colors in the preview display.
- The colors in the preview display may be different from the
colors in the print result.
- Since the resolution in the preview display differs from the
printing resolution, text and lines in the preview display may
appear different from the actual print result.
- In some applications, the printing is divided into multiple
jobs. In this case the preview display can only display the job
being printed, and the display may differ from the display
intended by the user.
- The preview display cannot be used in the following cases:
- During printing when the printer icon is right-clicked and
[Use Printer Offline] is selected
- During printing outside the specified times when [Available
from] is set on the [Advanced] tab in the Printer Properties
dialog box
- When using a network printer, if the client's BJ Status Monitor
is activated, a command is sent to the printer to obtain its
status. If you have checked [Notify when remote documents are
printed] on the [Advanced] tab of the print server's [Server
Properties] dialog box, a print completion notification message
is displayed on the client in response to each command. To stop
these messages appearing, uncheck [Notify when remote documents
are printed] on the [Advanced] tab of the print server's [Server
Properties] dialog box, then restart the print server to make
the setting effective.
- If you exit Windows while the printer is printing a file, the
job information may not be updated. In this case, the same job
will be activated again the next time you run Windows.
- When using a Windows 2000 or XP system logged on to a Workgroup
instead of a Domain as a Server PC to share the printer,
printing from a Client PC may not work correctly. If you
experience this problem, you should either log on to a Domain,
or setup an account on the Server PC for each user in the
Workgroup that will print from a Client PC.
4. Scanning
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- Make sure that you have adequate disk space available when
scanning large documents at high resolutions. For instance,
scanning a full page color document at 600 dpi requires a
minimum of 300MB of free disk space.
- Only run one application at a time that is actively linked to
ScanGear. Do not open more than one application that is actively
linked to ScanGear. Also, do not open ScanGear more than once to
acquire an image in the same application.
- When scanning large images at high resolutions, the progress bar
may stop at 0% or your computer may stop responding, depending
on the size of the file and the limitations of the applications
being used. If this happens, cancel the action (for example by
clicking the progress bar's [Cancel] button), and then increase
the virtual memory available and perform the scan again.
Selecting smaller area at lower resolutions may also resolve
the problem.
Also, you can scan and save the image from the MP Navigator
and import resulting file into your application.
- With Windows 2000 or XP, the TWAIN data source may not open
correctly from time to time when the system file is in the NTFS
format. For security reasons, the TWAIN module cannot be written
to the "winnt" directory. For details, contact your system
administrator.
- Always close the ScanGear main window before you exit the parent
application program.
- Certain personal computers (including laptops) may not restart
correctly from standby mode when the device is attached.
If this occurs, please reboot the computer.
- The Scan key on the device may not operate after you install
the driver. In this case, restart the system.
- When you preview or scan an image with a relatively uniform
background, the Auto Tone function may change its coloring.
If this occurs, reset the Auto Tone.
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Application Notes:
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1. Printing (Windows 98/Me)
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- Microsoft Word 95 / 97 / 2000 / 2002 (Microsoft Corp.)
When using Microsoft Word, documents designated for
enlargement/reduction printing may not be enlarged or reduced
as specified.
To use the enlargement/reduction function, first select [Start]
- [Settings] - [Printers], and right-click on the name of the
printer you use. Then select [Set as Default], and specify the
paper size in the Properties - [Page Setup] tab.
Now you are ready to start the application.
If you are not using the enlargement/reduction function, or if
you are printing after clicking on the [Close] button to close
the Print dialog box, the printer prints using the specified
paper size.
- CorelDRAW (Corel Corporation)
In some cases printer driver settings may not be valid. If this
should occur, save the printing data, and close CorelDRAW.
Then select [Start] - [Settings] - [Printers], right-click on
the name of the printer you use. Then select Properties. Now
enter the printer driver settings, start CorelDRAW again and
print the document.
- Some software packages may cancel enlargement/reduction settings
when the printer Properties window is closed and reopened.
Enlargement/reduction ratios are set in terms of the ratio
between the specified document size and the printer paper size.
If this happens, you can print at the proper enlargement/
reduction ratio by printing immediately after setting the
enlargement/reduction ratio.
- When printing using the page layout function, some applications
may move data from one page onto the next.
2. Printing (Windows 2000/XP)
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- Microsoft Word/Microsoft Corporation
If you specify a value greater than one for the [Pages per sheet]
setting in Word's [Print] dialog box, do not use [Page Layout
Printing] setting on the driver's [Page Setup] tab.
If you specify values greater than one for both settings,
printing will not be done correctly. When you want to print more
than one page per sheet, use one setting or the other to specify
it.
- Microsoft Word/Microsoft Corporation
When using the [Scale to paper size] setting in the [Print]
dialog box, do not use [Scaled Printing] setting on the printer
driver's [Page Setup] tab. If used, Word's [Scale to paper size]
setting will be overridden by the printer driver's [Printer
Paper Size] setting on the [Page Setup] tab when scaling to fit.
- Microsoft Word/Microsoft Corporation
When Word's [Allow A4/Letter paper resizing] feature is enabled,
if [Orientation] in Word's [Page Setup] dialog box is set to
[Portrait] and the driver's [Orientation] setting is specified
as [Landscape], printing is not done correctly. To avoid this,
disable [Allow A4/Letter paper resizing] before printing. To
access this feature, open the [Options] dialog box from Word's
[Tools] menu and click the [Print] tab.
- Microsoft Word/Microsoft Corporation
When changing [Paper size] and [Orientation], do it using Word's
settings, not the printer driver's.
- Microsoft Word/Microsoft Corporation
When selecting [Scaled Printing], [Fit-to-Page Printing] or
[Page Layout Printing]in the [Printing Type] on the [Page Setup]
tab, do this:
1. Open Word's [Print] dialog box.
2. Open the printer driver setup window and on the [Page Setup]
tab select [Printing Type] and click [OK].
3. Without starting printing, close the [Print] dialog box.
4. Open Word's [Print] dialog box again.
5. Open the printer driver setup window and click [OK] again.
6. Start printing.
- Microsoft Excel 2002/Microsoft Corporation
If the "Allow A4 and letter paper sizes to be changed" setting
is enabled in Excel 2002 and the "Paper Size" that was set on
the "Page Setup" tab of the Printer Properties screen differs
from the paper size that was set in Excel (one is set to A4 and
the other to Letter), the data is printed according to the
Printer Properties paper size.
If a problem occurs, match the Printer Properties paper size to
the paper size that was set in Excel. Alternatively, select
[Options] from the [Tools] menu of Excel, clear the "Allow A4 and
letter paper sizes to be changed" setting on the "International"
tab, and then print the data.
- Lotus Organizer 2.1/97/Lotus Corporation
Lotus Organizer will print in color even though monochrome
printing has been selected. To stop this, check [Grayscale
Printing] in the printer driver.
- Photoshop/Adobe Systems Inc.
Printing may not be done if you don't have system administrator
privileges. Log on with system administrator privileges to print.
- Lotus Notes/Lotus Corporation
The system can lock up with certain print jobs. Make sure that
in Notes' [Page Layout] settings you specify top and bottom
margins of 0.9 in. or 1.1 in.
- Microsoft Outlook/Microsoft Corporation
If you cancel printing from the application, the next print job
will crash. On the Printer Properties' [Advanced] tab, select
spooling for the print document.
- CorelDraw 8/Corel Corporation
There are instances where problems arise if you try to open the
printer driver setup window from CorelDraw 8.0. For instance, a
crash may occur or characters may be corrupted. To get round
this, open the printer driver setup window from the [Printers]
folder, specify the settings you want, then print from the
application.
This problem does not occur with CorelDraw 9.0.
- Illustrator/Adobe Systems Inc.
If Bitmap Printing takes effect, printing may take time or some
data may not be printed. Print after clearing the [Bitmap
Printing] check box in the [Print] dialog box.
3. Scanning
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- Some applications may close ScanGear automatically after
scanning.
- Some application programs may hide the TWAIN user interface.
In this case, refer to the application programer's manual to
find out the required setting changes to show the TWAIN user
interface.
- When scanning full page images into a Microsoft Office
application (such as Word, PowerPoint or Excel), it is
recommended that you use the Custom Insert command in the Insert
Picture from Scanner or Camera dialog box. The image may
otherwise not be scanned correctly.
- Some applications, such as Microsoft Word 2000, Excel 2000 and
PowerPoint 2000, will not allow scanning of multi-page
documents.
These applications will only accept the first page scanned.
In this case, please scan each page individually.
- Images imported from Corel WordPerfect 10 may not be imported
correctly. If this happens increase the virtual memory available
and scan the image again. This should solve the problem.
4. Faxing
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- Microsoft Excel XP may not always work correctly when sending a
document as a fax using the MP Fax driver and with the option
Allow A4/Letter Paper Resizing ([Tools] - [Options] -
[International tab]) enabled in Microsoft Excel XP. Disable
(uncheck) the option Allow A4/Letter Paper Resizing in Excel XP,
and the document will transmit correctly.
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BJ is a registered trademark of Canon Inc.
Microsoft and Windows are registered trademarks of
Microsoft Corporation in the U.S. and other countries.
Other brand names and product names may be trademarks or
registered trademarks of their respective companies.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.