3Com (R) Corporation TokenDisk (R) Diskette for The 3C359 TokenLink Velocity XL PCI Token Ring Network Interface Card Troubleshooting If the diagnostic tests fail, the NIC may not be defective. The problem may be incorrect option settings or option settings that conflict with the settings of other boards, or the NIC may be improperly installed. Check the following: 1. Make sure that the NIC is completely seated in its slot. Review the installation instructions in the user guide. NOTE: Make sure that you turn the computer off before inserting or removing the NIC from the computer. 2. Inspect all cables and connections. 3. Make sure that the settings (memory allocations, interrupts, and so on) do not conflict with the system or any other peripheral or software programs installed in the computer. For a list of system resources commonly used by other peripherals, select "Help" from the main menu, then "Commonly Used Interrupts and I/O Base Addresses" from the submenu. 4. The slot in the computer may be defective. Install the NIC in another slot and run the tests again. 5. The computer in which the NIC is installed may be defective. Install the NIC in a known functioning computer and run the tests again. 6. Check the ring speed (4 or 16). Use the View pull-down menu in the Diagnostic Program and select Adapter Information to view the current adapter configuration. 7. Check for other conflicting devices, such as memory managers or hardware. 8. Disable cache on your CPU. 9. Replace the failed NIC with a known working NIC with the same configuration. If the second adapter fails, something is probably wrong with the test environment, not with the NIC. 10. Make sure you have the latest BIOS version for your computer. Contact your computer's manufacturer to make sure you are using the latest BIOS. Here are the phone numbers for some system manufacturers: Company Phone Notes ------- ----- ----- ALR* (800) 257-1230 Ambra* (800) 426-7378 IBM Service AST* (800) 727-1278 AT&T* (800) 543-9935 (800) 531-2222 Compaq* (800) 652-6672 Compaq DeskPRO XL (800) 345-1518 should have a BIOS dated Oct. 1994 or later for best performance. Dell* (800) 626-4308 (800) 624-9896 Digital (800) 354-9000 Equipment* Gateway* (800) 846-2070 (800) 846-2301 Hewlett (800) 322-HPPC Packard* (800) 752-0900 IBM* (800) IBM-3333 Micron* (800) 438-3343 Packard (800) 733-4411 Bell* Unisys* (800) 328-0440 Zenith* (800) 227-3360 ZEOS* (800) 554-7172 (800) 228-5390 * Third-party trademarks and copyrights are the property of their respective owners. (%VER TROUBLE.TXT - Troubleshooting v1.2b)Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.