README.TXT Driver File Contents (oj570en95.EXE)

HP OfficeJet Series 500 README.TXT File
3/13/1997


Thank you for purchasing an HP OfficeJet Series 500. Most of your 
questions can be answered by looking in the HP OfficeJet Series 
500 User's Guide or from the HP OfficeJet Manager On-Line Help 
system.

This README.TXT file contains information that was too late to be 
included in the User's manual, or that is considered too 
technical for the User's manual.  Other sources of technical 
information and documents may be obtained from the following 
sources:

  Hewlett-Packard Faxback service (HP First Documents):

  *  US                  (800) 333-1917
  *  Australia           (61-3) 272-2627
  *  France              05-905900
  *  Germany             0130-810061
  *  Netherlands         06-0222420
  *  United Kingdom      0800-960721
  *  Anywhere in Europe  +(31) 20 681 5792 
  *  Anywhere in World   +1 (208) 344-4809

  Note: When calling, replace the + with your international
           telephone access code:


  Hewlett-Packard WW Web Site - (HP First Documents and
                                 updated driver information)
  http://www.hp.com/go/cposupport


  CompuServe - (HP First Documents and updated driver
                information)
  GO HPPER


Typical Information Available in HP First Documents 
=================================================== 
Tips on using HP PC fax software
Tips on using specific scanning applications 
Most commonly asked questions
Frequently encountered problems
Other information as it becomes available


CONTENTS
========
A. Troubleshooting Install and Uninstall Problems
    Installing with CD-Rom on Windows 95B
    Installing the bonus CD software
    Unable to install or uninstall 
    Insufficient free space to install the software 
    Installer cannot find your HP OfficeJet on the
      LPT port   
    Plug-n-Play (Windows 95 only) does not detect your 
       HP OfficeJet
    Installation on Windows 95B

B. ECP and Bi-directional Interfaces
    What does bi-directional or ECP do for my HP OfficeJet 
       Series 500?
    Using the IEEE-1284 parallel cable
    Turning on bi-directional or ECP
    Buying an ECP card 
    Accessing Your Computer's Setup Information
    Getting into the BIOS/CMOS
    Getting a BIOS upgrade from your manufacturer

C. Printing Application Notes
   Printing in a DOS Window
   Windows Application Notes

D. Faxing topics
   Using Telephone Credit Cards 
   Station ID's
   Cover Pages
   Fax Send Status Display
   
E. Scanning and Viewing Images
   Scanning with OCR
   Scanning Application Notes

F. Incompatible Print Manager error message

G. Acknowledgements

*****************************************************************
A. Troubleshooting Install and Uninstall Problems
=================================================

Installing with CD-Rom on Windows 95B
=====================================
The Windows 95B Plug-n-Play software defaults to 3.5"
floppy installation.  For CD-ROM installation do the
following:  At the driver installation location screen
select the Other Locations button.  Enter the drive 
letter for your CD-ROM.  For example: D:\  Select OK 
then Finish.  An error message will be displayed 
stating "Please insert disk labeled HP OfficeJet Series
500 Disk 1".  Click on OK and then Enter your CD-ROM 
drive location again:  D:\ in the Copy files from: field.
Select OK and installation will proceed.


Installing the bonus CD software
================================
Several bonus CD software applications are included on the HP
OfficeJet Series 500 CD-ROM.  You can install them from the
Setup screen.  You can use the applications to create 
professional color business documents.  To learn more about 
these applications or to install them, click "Install bonus
CD software" on the HP OfficeJet Setup screen.  Note: Make
sure your HP OfficeJet Series 500 CD-ROM is inserted in your
CD-ROM driver.


Unable to install or uninstall 
==========================================
If you encounter errors or problems during install or uninstall, 
it may be possible to get to a state in which neither 
installation or uninstallation is possible. To remedy this, take 
these steps:

1. If you have not rebooted or restarted Windows since you 
encountered the problem, try this first. Re-run "setup.exe" from 
the HP OfficeJet Series 500 CD-Rom or installation floppy disk #1
and proceed with the install or uninstall.

2. If restarting or rebooting does not work, take the following 
steps:

Important:  If, after reading the rest of this document, you 
are not comfortable following these directions, call HP Support 
for assistance. The HP Support phone numbers are located in 
Chapter 7 of your HP OfficeJet Series 500 User's Guide.

Windows 95:
a) From the Windows 95 Start menu, Run command, type 
   "regedit.exe". 
b) Double click on HKEY_LOCAL_MACHINE
   Double click on Software
   Double click on Hewlett-Packard
   Double click on SDD
   Double click on OfficeJet Series 500
   Single click on Install
Look at the value of InstallState.  To enable installation, 
set the "InstallState" value to "0". To enable uninstallation, set
the "InstallState" value to "1".  Set InstallState value by 
clicking on InstallState, Selecting the Edit, Modify menu item. 
Enter the new InstallState value and select OK.
c) Restart Windows or reboot your PC.
d) Re-run "setup.exe" from the HP OfficeJet Series 500 CD-Rom or 
installation floppy disk #1 and proceed with the install or 
uninstall.

Windows 3.1:
a) Remove the file "hpinit.bat" from your Windows directory, 
if it exists.
b) Remove the "hpinit" entry of your win.ini (located in your 
Windows directory) from the "run=" line in the "[windows]" 
section.
c) Run "regedit.exe /v" from the Program Manager "File | Runů".
d) Double click on HKEY_LOCAL_MACHINE
   Double click on Software
   Double click on Hewlett-Packard
   Double click on SDD
   Double click on OfficeJet Series 500
   Single click on Install
Look at the value of InstallState.  To enable installation, 
set the "InstallState" value to "0". To enable uninstallation, set
the "InstallState" value to "1".  Set InstallState value by 
clicking on InstallState, Selecting the Edit, Modify menu item. 
Enter the new InstallState value and select OK. 
e) Restart Windows or reboot your PC.
f) Re-run "setup.exe" from the HP OfficeJet Series 500 CD-Rom or 
installation floppy disk #1 and proceed with the install or 
uninstall.


Insufficient free space to install the software
===============================================
The HP OfficeJet software requires approximately 12-15Mb of free 
disk space to install. 

1. If you have only one hard drive, your only option is to remove
other files to make enough free space for the software. 

2. If you have two or more hard drives, you may install the 
software to an alternate location on another hard drive. Use the 
"Change..." button in the installation to choose an alternate 
installation location. However, the HP OfficeJet software requires
some files be located in the Windows and Windows system 
directories, and the hard drive that contains the Windows 
installation may not have sufficient free space to enable an 
installation. Again, your only option is to remove other files
to make enough free space for the software.


Installer cannot find your HP OfficeJet on the LPT port
=======================================================
Check the following:
1. Insure that your HP OfficeJet is plugged in and powered ON.

2. Insure the printer cable is properly seated into the 
connector at the rear of the HP OfficeJet and into the proper 
LPT port on your PC.

3. Make sure you are using an IEEE 1284 compliant cable (we 
recommend you use the cable that came with your OfficeJet).

4. Make sure that you are not running other software that uses 
the same LPT port as your OfficeJet (for example, a Zip drive, 
other printer, etc.)


Plug-n-Play (Windows 95) does not detect your HP OfficeJet
========================================================== 
Windows 95 only detects new devices on an LPT port when it is 
started.  If you connected your HP OfficeJet while Windows was 
running, do one of the following:

1. Restart Windows and use Plug-n-Play to install your HP 
OfficeJet software.

2. Run "setup.exe" from the distribution media to install.

If you have restarted since connecting and powering on your HP 
OfficeJet, you may have a problem with the connection between your
PC and the OfficeJet.  Check the section above on "The 
installer cannot find your HP OfficeJet on the LPT port" for 
more information.

*****************************************************************

B. ECP and Bi-directional Interfaces 
====================================

What does bi-directional or ECP do for my HP OfficeJet 
======================================================
Series 500?
==========
The typical printer only receives information from the computer. 
This is a one-way transaction. A multi-function peripheral such 
as the HP OfficeJet Series 500 can also send information to the 
computer. To send information back to the computer requires a 
two-way or bi-directional interface.

You must have each product on its own port (e.g., LPT1, LPT2,
etc.) when using a bi-directional interface. Attach your 
HP OfficeJet Series 500 directly to your computer's parallel 
port using the cable provided in the box. Do not attach 
your HP OfficeJet Series 500 to the pass-through port of 
another parallel product such as a CD-ROM drive, tape drive, 
Zip(TM) drive, or external hard disk.

Centronics® or Standard Parallel Port (SPP) (minimum)
===========================================
The HP OfficeJet Series 500 can carry out bi-directional 
communication on most standard parallel ports.  However, the
parallel ports of some PC models do not implement all of the
signals required for bi-directional communications.  Data transfer 
rates are lowest in this configuration, particularly when the 
HP OfficeJet Series 500 is transferring data to the computer.  
This has the greatest impact on scanning and copying.

Bi-directional (better)
==============
The bi-directional interface configuration may slightly 
improve the data transfer rate on some computers.  The 
electrical characteristics of the port in this configuration 
are better suited to bi-directional operation than the 
Centronics (SPP) configuration.

Extended Capabilities Port (recommended)
==========================
The Extended Capabilities Port (ECP) is a particular 
type of bi-directional interface established by the IEEE-1284 
standard. If your computer has ECP capability, scanning will 
be faster than using a plain bi-directional interface. 
Scanning speed depends also on several other factors such 
as whether your computer is a Pentium or 486, the amount of 
RAM installed in your computer, hard disk space, etc.. An ECP 
port will give a greater speed improvement on a 486 computer 
since a Pentium is already much faster. The improvement can be 
1-4 times.


Using the IEEE-1284 parallel cable
==================================
In order for the bi-directional interface of your HP OfficeJet 
Series 500 to work properly, you must use an IEEE-1284 cable. 
The cable that was shipped with your HP OfficeJet Series 500 
is an IEEE-1284 cable. If you need to replace your cable, you 
must get one that has "IEEE-1284-1994 compliant" stamped on it 
and must not be longer than 3 meters. 

Important:  If, after reading the rest of this document, you 
are not comfortable following these directions, call HP Support 
for assistance. The HP Support phone numbers are located in 
Chapter 7 of your HP OfficeJet Series 500 User's Guide.


Turning on bi-directional or ECP
================================
To check the computer itself for bi-directional and/or ECP mode, 
you must check the system configuration, also known as BIOS, 
CMOS, or hardware configuration. There are instructions later 
in this document which may help you to check this and change 
the setting.

You can also check your computer documentation or contact your 
computer manufacturer for assistance.

NOTE:  If there is a choice between DMA1 or DMA3, select DMA3 
since it is less likely to conflict with other devices.


Buying an ECP card 
==================
You can buy a card to install in your computer to add a parallel 
port. If you plan to do much scanning and your computer doesn't 
have ECP mode or if you need to attach more than one parallel 
product, we recommend that you purchase a parallel port I/O card 
to add an ECP port to your computer. Hewlett-Packard suggests the 
following cards.

Suggested cards:  
Important:  I/O is an intricate subject and some cards won't 
work with some computers. When you buy a card, make sure you 
can return it if it doesn't work with your system.

·SIIG IO-1809 [but not the IO-1818] High Speed I/O, I/O Professional
 (includes 2 extra serial ports)

·Promise Tech Pro 


Accessing Your Computer's Setup Information
===========================================
To change the bi-directional or ECP setting of your parallel 
port, you must access your computer's setup information. 
Depending on the computer manufacturer, the information may 
be located under something called Setup, Configuration, CMOS, 
or BIOS. Common methods of getting into the Setup are:

·Pressing a key such as F1, F2 or Delete at a particular point
   in the startup process.
·Restarting your computer using a special set of keys such as 
   Ctrl-Alt-Esc.
·Having a special startup diskette that puts you into the Setup.

Once you get into the Setup program, you should be able to locate
a section for your parallel port and use keys such as left/right 
arrow or F7/F8 to change settings.

If you cannot get into your computer's configuration utility or
need assistance changing your settings, contact your computer 
manufacturer for assistance.


Getting into the BIOS/CMOS
==========================
The information in this section was obtained from public web 
sites in October 1996. It is provided for information only. 
Hewlett-Packard in no way warrants or supports this information. 
Contact the manufacturer of your computer if you need assistance.

Acer
www.acer.com
Aspire
1. Reboot using ctrl-alt-esc.
2. Use the arrow keys to highlight 'System Security' and press 
   Enter.
3. Find 'On Board Communication Ports' and then use the arrow 
   keys to highlight 'Operation Mode.'
4. Use the left/right arrow keys to set the operation mode to 
   'Extended Capabilities Port'.
5. Press Esc and select 'Yes' when asked to save the settings.

Compaq
www.compaq.com
Presario 7100
1. Turn on (or reboot) your system.
2. Press <DEL> to enter the system setup program.
3. Select Advanced System Settings.
4. Select Integrated Peripherals.
5. Select LPT Extended Mode.
6. Press the Space Bar to select ECP.
7. Press F10 and select YES to Save and EXIT.

Dell
www.dell.com
Dell's web page has instructions for each one of their computers. 
As a generic example, try this:
1. Turn on (or reboot) your system.
2. When prompted, press <DEL> immediately to enter the system 
   setup program.
3. Press Alt-P to get to Screen 2.
4. Use Tab to move to Parallel Mode.
5. Use the arrow keys to set Parallel Mode to ECP. (If your 
   computer doesn't have ECP, set the mode to PS/2 to get 
   bi-directional functioning.)
6. Press Esc to exit the system configuration.

Gateway 2000
www.au.gw2k.com
To tell what kind of BIOS you have, reboot your computer and 
watch the screen carefully. If one of the first words you see
is Phoenix, Award, or AMI (in the upper left corner of your 
screen) that is the type of BIOS you have.

with Phoenix BIOS
1. If you are in Windows, exit to DOS.
2. Press Ctrl+ALT+Esc.  If this doesn't work, follow these steps.
3. Leave the computer turned on and use the key to lock the 
   keyboard.
4. Press the Reset button on the front of the computer. A message 
   will display asking you to unlock the keyboard.
5. Unlock the keyboard and press F2.

with AMI or Award BIOS
1. Press the Reset button on the front of the computer. Watch the 
   screen. After the memory count is complete, a message appears 
   about pressing Delete to enter the setup program.
2. Press Delete. After a few moments a menu appears on the screen.
3. Move the highlight bar to RUN CMOS SETUP and press Enter. If 
   you are prompted to choose Standard or Extended setup, choose 
   Standard.

an EISA computer
Press the Reset button on the front of the computer, then press 
Ctrl+Alt+Esc immediately when the memory count begins. EISA bus
computers usually require a separate diskette or CD-ROM to 
permanently change the system configuation.

If Ctrl+Alt+Esc doesn't work, try Ctrl+Alt+S.

Hewlett-Packard
www.hp.com
HP Vectra
1. Reboot your computer.
2. When the bottom of the Hewlett-Packard System Hardware Test 
   screen displays, press F2.
3. Use the arrow keys to highlight Parallel Port Mode.
4. Use F7 and F8 to switch settings. Set to 
   	Bi-directional ECP, if available
      	Bi-directional, if necessary

HP Pavillion
1. Choose Start, Shut Down, and Restart.
2. At the HP Blue screen, press F1 to enter CMOS.
3. Use the arrow keys to highlight the appropriate setting.
4. Press F10 to Save and Exit; press Enter.

IBM
www.ibm.com
Aptiva
1. Reboot using one of these three methods
	a) Press ctrl-alt-del.
	b) From Windows 95, click Start, click Shutdown, choose 
           Restart, click Yes
	c) Turn off computer, wait 30 seconds and turn back on.
2. When you see the Blue IBM screen and memory counting, press 
   F1 to enter the configuration utility.
3. Once you're in the configuration utility, you will see many 
   choices. 
	a) Use the up and down arrow keys to highlight parallel 
           port mode. 
	b) Use the left and right arrow keys to switch choices 
           until Extended Capabilities Port (ECP) mode is 
           highlighted, then press Enter.

Micron
www.micron.com
with Phoenix BIOS
1. Reboot using ctrl-alt-del or the Reset button.
2. During the POST test (memory count) press F2.

Packard Bell
www.packardbell.com
Hardware Setup Program
1. Reboot your computer.
2. Press F1 or F2 (depends on your computer) before you hear the 
   beep as the system boots up.


Getting a BIOS upgrade from your manufacturer
=============================================
If your computer has an ECP mode that is turned on and you are 
still having problems getting ECP recognized, your computer may 
need a BIOS upgrade. Check with your computer manufacturer.
For example, the HP Vectra XU 5/90 may require a BIOS upgrade 
for its ECP mode to work properly with the HP OfficeJet Series 
500. The BIOS upgrade for the HP Vectra XU 5/90 can be downloaded 
from HP's web site at www.hp.com.

If your manufacturer does not provide a BIOS upgrade to resolve 
this ECP incompatibility, call HP Support for assistance. The HP 
Support numbers can be found in Chapter 7 of the HP OfficeJet 
Series 500 User's Guide. 

*****************************************************************

C. Printing Application Notes 
=============================
At the time the HP OfficeJet Series 500 printer driver was 
released, the following software application limitations existed:

When a print job is cancelled from the Windows spooler, the HP
OfficeJet Series 500 will continue to print the current page. 
All remaining pages will be cancelled.  If you press STOP from
HP OfficeJet keypad to cancel printing there will be a slight
pause before printing is stopped.


Printing in a DOS Window
========================
The HP OfficeJet Series 500 printer driver cannot queue DOS
and Windows print jobs at the same time.  A printer driver
busy message will appear if you attempt to print documents
from DOS and Windows together.  You may also see a message:
There was an error writing to LPT1:   Do not print from DOS 
until all Windows print jobs have been completed

PRINTSHOP DELUXE
Printshop Deluxe cannot print to the HP OfficeJet Series
500 immediately after starting Windows.  Printshop Deluxe
will print successfully if any other application has
printed before printing from Printshop.  You must print
something from another application after each reboot 
before printing from Printshop Deluxe.

LOTUS 1-2-3
Cannot print documents from LOTUS 1-2-3 for DOS while the
HP OfficeJet Series 500 software is running.  You must 
close down all the HP OfficeJet software before printing 
from LOTUS 1-2-3.  Close the HP OfficeJet software by 
right mouse clicking on the small HP OfficeJet status 
icon.  Select Close HP OfficeJet Software from the menu. 
Continue to print from LOTUS 1-2-3.  The HP OfficeJet 
software will restart when you open the HP OfficeJet 
manager software from the desktop.


Windows Application Notes
==========================
The HP OfficeJet Series 500 printer driver stops
printing and displays the message: "Error writing
to LPT1" when processing a line of print that extends
far beyond the printable region width.  If your 
application displays this error when trying to print,
check the document width by scrolling to the right 
and reduce the width if possible.

QUICKEN 5.0
When Quicken is installed, documents are printed 
in black and white by default.  To produce color output,
modify the report and graph printer setup by going to: 
File/Print/Printer Setup/ Report & Graph Printer 
Setup and select "Print Reports and Graphs in color".

MICROSOFT EXCEL 7.0
Some fill patterns may not print correctly.

AMIPRO 3.1 
Envelopes feed and are kicked out without printing.
The Print Envelope function does not work with the
HP OfficeJet Series 500.  To print on an envelope
use the standard Print.. function and select 
Landscape orientation and the appropriate envelope
size in the paper size setting. 

OMNIPAGE LIMITED 
Unable to print using the spooler.  Turn the spooler
off in Windows 95 by selecting Settings/Printers, 
select HP OfficeJet Series 500, choose Properties from
the File menu, select the Details tab/Spool Settings 
and select Print directly to the printer.  Turn the
spooler off in Windows 3.1 by going to the Control
Panel, selecting Printers and unchecking the box
labeled: Use Print Manager

WINDOWS 3.1 PAINTBRUSH (Microsoft) 
The page is automatically ejected without printing or 
garbage is printed on the page when using the S3 Trio 
1.66.02 800x600 32 CLF video driver.  Changing to the 
Windows VGA video driver will resolve this problem.  Note: 
Write down the name of your current video driver before you
change it.  To change the video driver in Windows 95 go
to the Control Panel, select Display\Settings tab, click
on Change Display type, click on Change under the Adapter
type section, select Standard display types, Standard 
display adapter (VGA) from the list (found at the top
of the list).   To change the video driver in Windows 3.1
go to Windows Setup in your Main program group.  Select the 
Options menu and choose Change system settings.  Select VGA
from the Display drop down list.

*****************************************************************

D. Faxing Topics
================


Using Telephone Calling Cards
=============================
The HP OfficeJet series 500 fax software automatically
places the recipient's fax number on the cover page.
If the software finds four or more pauses after the 8th 
digit of the fax number, it will not include anything 
following the pauses on the cover page.  This is an 
attempt to prevent calling card numbers from being included
on the cover page. Be sure to use commas (,) to represent 
pauses.  If you are using a calling card and have specified 
your calling card number as part of the fax number to be 
dialed, you should preview your fax before sending it to be
sure the calling card number is not on the cover page.


Station ID's
============
Almost all standard fax machines have a Station ID capability;
this is not necessarily true of computer fax modems. If your
OfficeJet connects to a fax machine or a computer fax modem 
that does not have this capability, the Station ID will not 
be displayed on your Fax History.


Cover Pages 
===========
The cover page selection dialog box displays a small
preview box of the selected cover page.  If you select 
a cover page that you created, the preview box will be
empty.  To preview the cover page, select Preview Fax
from the Send Fax dialog.

The message area of the cover page does not display the
text as it is actually formated on the cover page.  To
confirm that your entire message will fit onto the page,
choose Fax Preview before sending the fax.  


Fax Send Status Display
=======================
When faxing with a paper document and a cover page, a status
box is displayed showing the image of the cover page as it
is being sent.  The paper document loaded in the OfficeJet
document tray is not displayed in the status area.  The 
status area only displays electronic documents being 
transferred from the PC to the HP OfficeJet.

*****************************************************************

E. Scanning and Viewing Images
==============================
The HP OfficeJet series 500 scanning software uses the 
TWAIN standard to scan directly into an application, allowing
you to add images directly into an open document.  When
scanning a document in grayscale, each page will require
8 mbytes of memory.  Your application may copy each page
many times requiring a large amount of memory.  Make sure
that you are not running other programs at the same time
using additional system memory.

When scanning a document from the Document Assistant,
grayscale scanning is limited to a single page.  If you
want to scan a multi-page document in grayscale, you must
scan each page separately.  

The HP OfficeJet scanner always scans across the entire 
width of the scanner.  If you print this image without
cropping, the image will not fit within the printer's 
printable area.  The HP OfficeJet print driver will 
not print to the outer edges of the paper.  Space is 
provided for margins.  For this reason, the viewer software 
automatically reduces your image to fit within the printable
region.  To eliminate this auto-reduction, you must crop
(or trim) your image in the viewer software before printing.
The image must be cropped about 5-8%.

When saving an image in the viewer software, using Save As,
you can type in a file suffix in the file name field that
does not match the suffix in the "file type" field.  The 
suffix typed as part of the file name will be used if it is
valid for the internal format of the file, and its name.  If 
no suffix is specified as part of the file name, the viewer 
will use the file type suffix, or if not specified the 
viewer defaults to type TIF.

Annotation bitmaps, sticky notes and highlights will be
saved in black and white or gray when saved into 
grayscale or black and white images.


Scanning with OCR
=================
Selecting Scan as Text (OCR) with a document of more than 3
pages will cause a GPF if the destination word processor
is WordPro in Windows 3.1.  All other destination word
processors can scan larger multi-page documents.  To switch
OCR word processor destination, select  HP OfficeJet\Settings
and Maintenance\Software tab from the HP OfficeJet Manager 
application.  Change the selected File Format for OCR 
results.


Scanning Application Notes
==========================
At the time the HP OfficeJet Series 500 software was
released, the following scanning software application
limitations existed:

MICROSOFT WORD 6.0 
Cannot open .TIF, .JPG or .GIF files saved by the 
HP OfficeJet series 500 viewer software.  .PCX and 
.BMP open successfully.  Word 7.0 can open all the 
viewer image file formats.

COREL PRINTHOUSE 1.1
Stopping a scan in progress will cause Corel PrintHouse 
1.1 to hang.  Do not stop a scan in progress, wait for 
the entire document to be scanned.

Grayscale scans in Corel Printhouse 1.1 fail if the 
scan resolution is set to 300x300 DPI or 600x600 DPI.  
200x200 and 150x150 DPI scans are processed without 
any problems. 

TEXTBRIDGE PRO
Grayscale scanning will cause a GPF.  This application does
not support grayscale.  Be sure to select black and white
scanning only.

TextBridge 3.02 and 3.03 (Windows 3.1, or 3.11) 
The HP OfficeJet scans the document but the image  
is not displayed after the scan was completed. 

ADOBE PHOTOSHOP and PHOTODELUXE (Windows 3.1)
Cannot scan into Adobe Windows 3.1 applications using TWAIN.
Documents must be saved by the HP OfficeJet image viewer
software and then opened as a file in Adobe Windows 3.1
applications.

*****************************************************************

F. Incompatible Print Manager error message
===========================================
If an HP LaserJet 4 printer driver is installed after the HP
OfficeJet Series 500 is installed, an "Incompatible Print 
Manager" error message will appear.  The HP OfficeJet Series
500 software must be reinstalled.

*****************************************************************

G. Acknowledgements
===================
Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus
Development Corporation.
Microsoft is a U.S. registered trademark of Microsoft
Corporation.
Windows is a trademark of Microsoft Corporation.

Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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