HP OfficeJet Series 500 README.TXT File
3/13/1997
Thank you for purchasing an HP OfficeJet Series 500. Most of your
questions can be answered by looking in the HP OfficeJet Series
500 User's Guide or from the HP OfficeJet Manager On-Line Help
system.
This README.TXT file contains information that was too late to be
included in the User's manual, or that is considered too
technical for the User's manual. Other sources of technical
information and documents may be obtained from the following
sources:
Hewlett-Packard Faxback service (HP First Documents):
* US (800) 333-1917
* Australia (61-3) 272-2627
* France 05-905900
* Germany 0130-810061
* Netherlands 06-0222420
* United Kingdom 0800-960721
* Anywhere in Europe +(31) 20 681 5792
* Anywhere in World +1 (208) 344-4809
Note: When calling, replace the + with your international
telephone access code:
Hewlett-Packard WW Web Site - (HP First Documents and
updated driver information)
http://www.hp.com/go/cposupport
CompuServe - (HP First Documents and updated driver
information)
GO HPPER
Typical Information Available in HP First Documents
===================================================
Tips on using HP PC fax software
Tips on using specific scanning applications
Most commonly asked questions
Frequently encountered problems
Other information as it becomes available
CONTENTS
========
A. Troubleshooting Install and Uninstall Problems
Installing with CD-Rom on Windows 95B
Installing the bonus CD software
Unable to install or uninstall
Insufficient free space to install the software
Installer cannot find your HP OfficeJet on the
LPT port
Plug-n-Play (Windows 95 only) does not detect your
HP OfficeJet
Installation on Windows 95B
B. ECP and Bi-directional Interfaces
What does bi-directional or ECP do for my HP OfficeJet
Series 500?
Using the IEEE-1284 parallel cable
Turning on bi-directional or ECP
Buying an ECP card
Accessing Your Computer's Setup Information
Getting into the BIOS/CMOS
Getting a BIOS upgrade from your manufacturer
C. Printing Application Notes
Printing in a DOS Window
Windows Application Notes
D. Faxing topics
Using Telephone Credit Cards
Station ID's
Cover Pages
Fax Send Status Display
E. Scanning and Viewing Images
Scanning with OCR
Scanning Application Notes
F. Incompatible Print Manager error message
G. Acknowledgements
*****************************************************************
A. Troubleshooting Install and Uninstall Problems
=================================================
Installing with CD-Rom on Windows 95B
=====================================
The Windows 95B Plug-n-Play software defaults to 3.5"
floppy installation. For CD-ROM installation do the
following: At the driver installation location screen
select the Other Locations button. Enter the drive
letter for your CD-ROM. For example: D:\ Select OK
then Finish. An error message will be displayed
stating "Please insert disk labeled HP OfficeJet Series
500 Disk 1". Click on OK and then Enter your CD-ROM
drive location again: D:\ in the Copy files from: field.
Select OK and installation will proceed.
Installing the bonus CD software
================================
Several bonus CD software applications are included on the HP
OfficeJet Series 500 CD-ROM. You can install them from the
Setup screen. You can use the applications to create
professional color business documents. To learn more about
these applications or to install them, click "Install bonus
CD software" on the HP OfficeJet Setup screen. Note: Make
sure your HP OfficeJet Series 500 CD-ROM is inserted in your
CD-ROM driver.
Unable to install or uninstall
==========================================
If you encounter errors or problems during install or uninstall,
it may be possible to get to a state in which neither
installation or uninstallation is possible. To remedy this, take
these steps:
1. If you have not rebooted or restarted Windows since you
encountered the problem, try this first. Re-run "setup.exe" from
the HP OfficeJet Series 500 CD-Rom or installation floppy disk #1
and proceed with the install or uninstall.
2. If restarting or rebooting does not work, take the following
steps:
Important: If, after reading the rest of this document, you
are not comfortable following these directions, call HP Support
for assistance. The HP Support phone numbers are located in
Chapter 7 of your HP OfficeJet Series 500 User's Guide.
Windows 95:
a) From the Windows 95 Start menu, Run command, type
"regedit.exe".
b) Double click on HKEY_LOCAL_MACHINE
Double click on Software
Double click on Hewlett-Packard
Double click on SDD
Double click on OfficeJet Series 500
Single click on Install
Look at the value of InstallState. To enable installation,
set the "InstallState" value to "0". To enable uninstallation, set
the "InstallState" value to "1". Set InstallState value by
clicking on InstallState, Selecting the Edit, Modify menu item.
Enter the new InstallState value and select OK.
c) Restart Windows or reboot your PC.
d) Re-run "setup.exe" from the HP OfficeJet Series 500 CD-Rom or
installation floppy disk #1 and proceed with the install or
uninstall.
Windows 3.1:
a) Remove the file "hpinit.bat" from your Windows directory,
if it exists.
b) Remove the "hpinit" entry of your win.ini (located in your
Windows directory) from the "run=" line in the "[windows]"
section.
c) Run "regedit.exe /v" from the Program Manager "File | Run…".
d) Double click on HKEY_LOCAL_MACHINE
Double click on Software
Double click on Hewlett-Packard
Double click on SDD
Double click on OfficeJet Series 500
Single click on Install
Look at the value of InstallState. To enable installation,
set the "InstallState" value to "0". To enable uninstallation, set
the "InstallState" value to "1". Set InstallState value by
clicking on InstallState, Selecting the Edit, Modify menu item.
Enter the new InstallState value and select OK.
e) Restart Windows or reboot your PC.
f) Re-run "setup.exe" from the HP OfficeJet Series 500 CD-Rom or
installation floppy disk #1 and proceed with the install or
uninstall.
Insufficient free space to install the software
===============================================
The HP OfficeJet software requires approximately 12-15Mb of free
disk space to install.
1. If you have only one hard drive, your only option is to remove
other files to make enough free space for the software.
2. If you have two or more hard drives, you may install the
software to an alternate location on another hard drive. Use the
"Change..." button in the installation to choose an alternate
installation location. However, the HP OfficeJet software requires
some files be located in the Windows and Windows system
directories, and the hard drive that contains the Windows
installation may not have sufficient free space to enable an
installation. Again, your only option is to remove other files
to make enough free space for the software.
Installer cannot find your HP OfficeJet on the LPT port
=======================================================
Check the following:
1. Insure that your HP OfficeJet is plugged in and powered ON.
2. Insure the printer cable is properly seated into the
connector at the rear of the HP OfficeJet and into the proper
LPT port on your PC.
3. Make sure you are using an IEEE 1284 compliant cable (we
recommend you use the cable that came with your OfficeJet).
4. Make sure that you are not running other software that uses
the same LPT port as your OfficeJet (for example, a Zip drive,
other printer, etc.)
Plug-n-Play (Windows 95) does not detect your HP OfficeJet
==========================================================
Windows 95 only detects new devices on an LPT port when it is
started. If you connected your HP OfficeJet while Windows was
running, do one of the following:
1. Restart Windows and use Plug-n-Play to install your HP
OfficeJet software.
2. Run "setup.exe" from the distribution media to install.
If you have restarted since connecting and powering on your HP
OfficeJet, you may have a problem with the connection between your
PC and the OfficeJet. Check the section above on "The
installer cannot find your HP OfficeJet on the LPT port" for
more information.
*****************************************************************
B. ECP and Bi-directional Interfaces
====================================
What does bi-directional or ECP do for my HP OfficeJet
======================================================
Series 500?
==========
The typical printer only receives information from the computer.
This is a one-way transaction. A multi-function peripheral such
as the HP OfficeJet Series 500 can also send information to the
computer. To send information back to the computer requires a
two-way or bi-directional interface.
You must have each product on its own port (e.g., LPT1, LPT2,
etc.) when using a bi-directional interface. Attach your
HP OfficeJet Series 500 directly to your computer's parallel
port using the cable provided in the box. Do not attach
your HP OfficeJet Series 500 to the pass-through port of
another parallel product such as a CD-ROM drive, tape drive,
Zip(TM) drive, or external hard disk.
Centronics® or Standard Parallel Port (SPP) (minimum)
===========================================
The HP OfficeJet Series 500 can carry out bi-directional
communication on most standard parallel ports. However, the
parallel ports of some PC models do not implement all of the
signals required for bi-directional communications. Data transfer
rates are lowest in this configuration, particularly when the
HP OfficeJet Series 500 is transferring data to the computer.
This has the greatest impact on scanning and copying.
Bi-directional (better)
==============
The bi-directional interface configuration may slightly
improve the data transfer rate on some computers. The
electrical characteristics of the port in this configuration
are better suited to bi-directional operation than the
Centronics (SPP) configuration.
Extended Capabilities Port (recommended)
==========================
The Extended Capabilities Port (ECP) is a particular
type of bi-directional interface established by the IEEE-1284
standard. If your computer has ECP capability, scanning will
be faster than using a plain bi-directional interface.
Scanning speed depends also on several other factors such
as whether your computer is a Pentium or 486, the amount of
RAM installed in your computer, hard disk space, etc.. An ECP
port will give a greater speed improvement on a 486 computer
since a Pentium is already much faster. The improvement can be
1-4 times.
Using the IEEE-1284 parallel cable
==================================
In order for the bi-directional interface of your HP OfficeJet
Series 500 to work properly, you must use an IEEE-1284 cable.
The cable that was shipped with your HP OfficeJet Series 500
is an IEEE-1284 cable. If you need to replace your cable, you
must get one that has "IEEE-1284-1994 compliant" stamped on it
and must not be longer than 3 meters.
Important: If, after reading the rest of this document, you
are not comfortable following these directions, call HP Support
for assistance. The HP Support phone numbers are located in
Chapter 7 of your HP OfficeJet Series 500 User's Guide.
Turning on bi-directional or ECP
================================
To check the computer itself for bi-directional and/or ECP mode,
you must check the system configuration, also known as BIOS,
CMOS, or hardware configuration. There are instructions later
in this document which may help you to check this and change
the setting.
You can also check your computer documentation or contact your
computer manufacturer for assistance.
NOTE: If there is a choice between DMA1 or DMA3, select DMA3
since it is less likely to conflict with other devices.
Buying an ECP card
==================
You can buy a card to install in your computer to add a parallel
port. If you plan to do much scanning and your computer doesn't
have ECP mode or if you need to attach more than one parallel
product, we recommend that you purchase a parallel port I/O card
to add an ECP port to your computer. Hewlett-Packard suggests the
following cards.
Suggested cards:
Important: I/O is an intricate subject and some cards won't
work with some computers. When you buy a card, make sure you
can return it if it doesn't work with your system.
·SIIG IO-1809 [but not the IO-1818] High Speed I/O, I/O Professional
(includes 2 extra serial ports)
·Promise Tech Pro
Accessing Your Computer's Setup Information
===========================================
To change the bi-directional or ECP setting of your parallel
port, you must access your computer's setup information.
Depending on the computer manufacturer, the information may
be located under something called Setup, Configuration, CMOS,
or BIOS. Common methods of getting into the Setup are:
·Pressing a key such as F1, F2 or Delete at a particular point
in the startup process.
·Restarting your computer using a special set of keys such as
Ctrl-Alt-Esc.
·Having a special startup diskette that puts you into the Setup.
Once you get into the Setup program, you should be able to locate
a section for your parallel port and use keys such as left/right
arrow or F7/F8 to change settings.
If you cannot get into your computer's configuration utility or
need assistance changing your settings, contact your computer
manufacturer for assistance.
Getting into the BIOS/CMOS
==========================
The information in this section was obtained from public web
sites in October 1996. It is provided for information only.
Hewlett-Packard in no way warrants or supports this information.
Contact the manufacturer of your computer if you need assistance.
Acer
www.acer.com
Aspire
1. Reboot using ctrl-alt-esc.
2. Use the arrow keys to highlight 'System Security' and press
Enter.
3. Find 'On Board Communication Ports' and then use the arrow
keys to highlight 'Operation Mode.'
4. Use the left/right arrow keys to set the operation mode to
'Extended Capabilities Port'.
5. Press Esc and select 'Yes' when asked to save the settings.
Compaq
www.compaq.com
Presario 7100
1. Turn on (or reboot) your system.
2. Press <DEL> to enter the system setup program.
3. Select Advanced System Settings.
4. Select Integrated Peripherals.
5. Select LPT Extended Mode.
6. Press the Space Bar to select ECP.
7. Press F10 and select YES to Save and EXIT.
Dell
www.dell.com
Dell's web page has instructions for each one of their computers.
As a generic example, try this:
1. Turn on (or reboot) your system.
2. When prompted, press <DEL> immediately to enter the system
setup program.
3. Press Alt-P to get to Screen 2.
4. Use Tab to move to Parallel Mode.
5. Use the arrow keys to set Parallel Mode to ECP. (If your
computer doesn't have ECP, set the mode to PS/2 to get
bi-directional functioning.)
6. Press Esc to exit the system configuration.
Gateway 2000
www.au.gw2k.com
To tell what kind of BIOS you have, reboot your computer and
watch the screen carefully. If one of the first words you see
is Phoenix, Award, or AMI (in the upper left corner of your
screen) that is the type of BIOS you have.
with Phoenix BIOS
1. If you are in Windows, exit to DOS.
2. Press Ctrl+ALT+Esc. If this doesn't work, follow these steps.
3. Leave the computer turned on and use the key to lock the
keyboard.
4. Press the Reset button on the front of the computer. A message
will display asking you to unlock the keyboard.
5. Unlock the keyboard and press F2.
with AMI or Award BIOS
1. Press the Reset button on the front of the computer. Watch the
screen. After the memory count is complete, a message appears
about pressing Delete to enter the setup program.
2. Press Delete. After a few moments a menu appears on the screen.
3. Move the highlight bar to RUN CMOS SETUP and press Enter. If
you are prompted to choose Standard or Extended setup, choose
Standard.
an EISA computer
Press the Reset button on the front of the computer, then press
Ctrl+Alt+Esc immediately when the memory count begins. EISA bus
computers usually require a separate diskette or CD-ROM to
permanently change the system configuation.
If Ctrl+Alt+Esc doesn't work, try Ctrl+Alt+S.
Hewlett-Packard
www.hp.com
HP Vectra
1. Reboot your computer.
2. When the bottom of the Hewlett-Packard System Hardware Test
screen displays, press F2.
3. Use the arrow keys to highlight Parallel Port Mode.
4. Use F7 and F8 to switch settings. Set to
Bi-directional ECP, if available
Bi-directional, if necessary
HP Pavillion
1. Choose Start, Shut Down, and Restart.
2. At the HP Blue screen, press F1 to enter CMOS.
3. Use the arrow keys to highlight the appropriate setting.
4. Press F10 to Save and Exit; press Enter.
IBM
www.ibm.com
Aptiva
1. Reboot using one of these three methods
a) Press ctrl-alt-del.
b) From Windows 95, click Start, click Shutdown, choose
Restart, click Yes
c) Turn off computer, wait 30 seconds and turn back on.
2. When you see the Blue IBM screen and memory counting, press
F1 to enter the configuration utility.
3. Once you're in the configuration utility, you will see many
choices.
a) Use the up and down arrow keys to highlight parallel
port mode.
b) Use the left and right arrow keys to switch choices
until Extended Capabilities Port (ECP) mode is
highlighted, then press Enter.
Micron
www.micron.com
with Phoenix BIOS
1. Reboot using ctrl-alt-del or the Reset button.
2. During the POST test (memory count) press F2.
Packard Bell
www.packardbell.com
Hardware Setup Program
1. Reboot your computer.
2. Press F1 or F2 (depends on your computer) before you hear the
beep as the system boots up.
Getting a BIOS upgrade from your manufacturer
=============================================
If your computer has an ECP mode that is turned on and you are
still having problems getting ECP recognized, your computer may
need a BIOS upgrade. Check with your computer manufacturer.
For example, the HP Vectra XU 5/90 may require a BIOS upgrade
for its ECP mode to work properly with the HP OfficeJet Series
500. The BIOS upgrade for the HP Vectra XU 5/90 can be downloaded
from HP's web site at www.hp.com.
If your manufacturer does not provide a BIOS upgrade to resolve
this ECP incompatibility, call HP Support for assistance. The HP
Support numbers can be found in Chapter 7 of the HP OfficeJet
Series 500 User's Guide.
*****************************************************************
C. Printing Application Notes
=============================
At the time the HP OfficeJet Series 500 printer driver was
released, the following software application limitations existed:
When a print job is cancelled from the Windows spooler, the HP
OfficeJet Series 500 will continue to print the current page.
All remaining pages will be cancelled. If you press STOP from
HP OfficeJet keypad to cancel printing there will be a slight
pause before printing is stopped.
Printing in a DOS Window
========================
The HP OfficeJet Series 500 printer driver cannot queue DOS
and Windows print jobs at the same time. A printer driver
busy message will appear if you attempt to print documents
from DOS and Windows together. You may also see a message:
There was an error writing to LPT1: Do not print from DOS
until all Windows print jobs have been completed
PRINTSHOP DELUXE
Printshop Deluxe cannot print to the HP OfficeJet Series
500 immediately after starting Windows. Printshop Deluxe
will print successfully if any other application has
printed before printing from Printshop. You must print
something from another application after each reboot
before printing from Printshop Deluxe.
LOTUS 1-2-3
Cannot print documents from LOTUS 1-2-3 for DOS while the
HP OfficeJet Series 500 software is running. You must
close down all the HP OfficeJet software before printing
from LOTUS 1-2-3. Close the HP OfficeJet software by
right mouse clicking on the small HP OfficeJet status
icon. Select Close HP OfficeJet Software from the menu.
Continue to print from LOTUS 1-2-3. The HP OfficeJet
software will restart when you open the HP OfficeJet
manager software from the desktop.
Windows Application Notes
==========================
The HP OfficeJet Series 500 printer driver stops
printing and displays the message: "Error writing
to LPT1" when processing a line of print that extends
far beyond the printable region width. If your
application displays this error when trying to print,
check the document width by scrolling to the right
and reduce the width if possible.
QUICKEN 5.0
When Quicken is installed, documents are printed
in black and white by default. To produce color output,
modify the report and graph printer setup by going to:
File/Print/Printer Setup/ Report & Graph Printer
Setup and select "Print Reports and Graphs in color".
MICROSOFT EXCEL 7.0
Some fill patterns may not print correctly.
AMIPRO 3.1
Envelopes feed and are kicked out without printing.
The Print Envelope function does not work with the
HP OfficeJet Series 500. To print on an envelope
use the standard Print.. function and select
Landscape orientation and the appropriate envelope
size in the paper size setting.
OMNIPAGE LIMITED
Unable to print using the spooler. Turn the spooler
off in Windows 95 by selecting Settings/Printers,
select HP OfficeJet Series 500, choose Properties from
the File menu, select the Details tab/Spool Settings
and select Print directly to the printer. Turn the
spooler off in Windows 3.1 by going to the Control
Panel, selecting Printers and unchecking the box
labeled: Use Print Manager
WINDOWS 3.1 PAINTBRUSH (Microsoft)
The page is automatically ejected without printing or
garbage is printed on the page when using the S3 Trio
1.66.02 800x600 32 CLF video driver. Changing to the
Windows VGA video driver will resolve this problem. Note:
Write down the name of your current video driver before you
change it. To change the video driver in Windows 95 go
to the Control Panel, select Display\Settings tab, click
on Change Display type, click on Change under the Adapter
type section, select Standard display types, Standard
display adapter (VGA) from the list (found at the top
of the list). To change the video driver in Windows 3.1
go to Windows Setup in your Main program group. Select the
Options menu and choose Change system settings. Select VGA
from the Display drop down list.
*****************************************************************
D. Faxing Topics
================
Using Telephone Calling Cards
=============================
The HP OfficeJet series 500 fax software automatically
places the recipient's fax number on the cover page.
If the software finds four or more pauses after the 8th
digit of the fax number, it will not include anything
following the pauses on the cover page. This is an
attempt to prevent calling card numbers from being included
on the cover page. Be sure to use commas (,) to represent
pauses. If you are using a calling card and have specified
your calling card number as part of the fax number to be
dialed, you should preview your fax before sending it to be
sure the calling card number is not on the cover page.
Station ID's
============
Almost all standard fax machines have a Station ID capability;
this is not necessarily true of computer fax modems. If your
OfficeJet connects to a fax machine or a computer fax modem
that does not have this capability, the Station ID will not
be displayed on your Fax History.
Cover Pages
===========
The cover page selection dialog box displays a small
preview box of the selected cover page. If you select
a cover page that you created, the preview box will be
empty. To preview the cover page, select Preview Fax
from the Send Fax dialog.
The message area of the cover page does not display the
text as it is actually formated on the cover page. To
confirm that your entire message will fit onto the page,
choose Fax Preview before sending the fax.
Fax Send Status Display
=======================
When faxing with a paper document and a cover page, a status
box is displayed showing the image of the cover page as it
is being sent. The paper document loaded in the OfficeJet
document tray is not displayed in the status area. The
status area only displays electronic documents being
transferred from the PC to the HP OfficeJet.
*****************************************************************
E. Scanning and Viewing Images
==============================
The HP OfficeJet series 500 scanning software uses the
TWAIN standard to scan directly into an application, allowing
you to add images directly into an open document. When
scanning a document in grayscale, each page will require
8 mbytes of memory. Your application may copy each page
many times requiring a large amount of memory. Make sure
that you are not running other programs at the same time
using additional system memory.
When scanning a document from the Document Assistant,
grayscale scanning is limited to a single page. If you
want to scan a multi-page document in grayscale, you must
scan each page separately.
The HP OfficeJet scanner always scans across the entire
width of the scanner. If you print this image without
cropping, the image will not fit within the printer's
printable area. The HP OfficeJet print driver will
not print to the outer edges of the paper. Space is
provided for margins. For this reason, the viewer software
automatically reduces your image to fit within the printable
region. To eliminate this auto-reduction, you must crop
(or trim) your image in the viewer software before printing.
The image must be cropped about 5-8%.
When saving an image in the viewer software, using Save As,
you can type in a file suffix in the file name field that
does not match the suffix in the "file type" field. The
suffix typed as part of the file name will be used if it is
valid for the internal format of the file, and its name. If
no suffix is specified as part of the file name, the viewer
will use the file type suffix, or if not specified the
viewer defaults to type TIF.
Annotation bitmaps, sticky notes and highlights will be
saved in black and white or gray when saved into
grayscale or black and white images.
Scanning with OCR
=================
Selecting Scan as Text (OCR) with a document of more than 3
pages will cause a GPF if the destination word processor
is WordPro in Windows 3.1. All other destination word
processors can scan larger multi-page documents. To switch
OCR word processor destination, select HP OfficeJet\Settings
and Maintenance\Software tab from the HP OfficeJet Manager
application. Change the selected File Format for OCR
results.
Scanning Application Notes
==========================
At the time the HP OfficeJet Series 500 software was
released, the following scanning software application
limitations existed:
MICROSOFT WORD 6.0
Cannot open .TIF, .JPG or .GIF files saved by the
HP OfficeJet series 500 viewer software. .PCX and
.BMP open successfully. Word 7.0 can open all the
viewer image file formats.
COREL PRINTHOUSE 1.1
Stopping a scan in progress will cause Corel PrintHouse
1.1 to hang. Do not stop a scan in progress, wait for
the entire document to be scanned.
Grayscale scans in Corel Printhouse 1.1 fail if the
scan resolution is set to 300x300 DPI or 600x600 DPI.
200x200 and 150x150 DPI scans are processed without
any problems.
TEXTBRIDGE PRO
Grayscale scanning will cause a GPF. This application does
not support grayscale. Be sure to select black and white
scanning only.
TextBridge 3.02 and 3.03 (Windows 3.1, or 3.11)
The HP OfficeJet scans the document but the image
is not displayed after the scan was completed.
ADOBE PHOTOSHOP and PHOTODELUXE (Windows 3.1)
Cannot scan into Adobe Windows 3.1 applications using TWAIN.
Documents must be saved by the HP OfficeJet image viewer
software and then opened as a file in Adobe Windows 3.1
applications.
*****************************************************************
F. Incompatible Print Manager error message
===========================================
If an HP LaserJet 4 printer driver is installed after the HP
OfficeJet Series 500 is installed, an "Incompatible Print
Manager" error message will appear. The HP OfficeJet Series
500 software must be reinstalled.
*****************************************************************
G. Acknowledgements
===================
Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus
Development Corporation.
Microsoft is a U.S. registered trademark of Microsoft
Corporation.
Windows is a trademark of Microsoft Corporation.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.