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Xerox Network Scanner Utility2 Readme (Ver.5.4.1IE)
for Microsoft(R) Windows(R) 2000,Windows(R) XP
and Windows Server(TM) 2003
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This document provides information about the utility on the following
items:
1. Prerequisites
2. Compatible models
3. Installation
4. Unique functions and cautions/limitations of the utility
5. Cautions/Limitations on Terminal Service and MetaFrame
6. Cautions/Limitations on Accessibility
7. Cautions/Limitations in the application of this scan driver
8. Revisions in this software version
* Windows(R) XP Service Pack 2 with Advanced Security Technologies
** To use Service Pack 2 with Advanced Security Technologies:
First, uninstall Network Scanner Utility2.
Then install Network Scanner Utility2 Ver.5.2.1 or higher.
** During the installation, a message prompting you to setup
"Windows Firewall" will be displayed.
This setting is required for using the utility.
If you wish to perform the setting manually after the
installation, select "No". After the installation, use the
"Add Programs" feature on the "Exceptions" tab of "Windows
Firewall" to add the two programs listed below:
xrsslm12.exe (C:WINDOWS\system32)
** This utility cannot be used if the "No Exception" check on
the "Exceptions" tab of "Windows Firewall" is selected.
To use this utility, make sure you remove this check.
** This utility also cannot be used in the case of Group Policy
(including local computer policies) where the setting of
"Programs and Services" on the "Exceptions" tab of "Windows
Firewall" is set as invalid.
If the program could not run normally after a proper setup,
consult your computer administrator on the policy definitions.
** In the case of Service Pack 1, if TCP 1605 and UDP 1606 ports
have been set up, the setup will continue on the "Services" tab
of the "Detailed Settings" dialog that is displayed when the
"Setup" button is selected on "Network Connection Settings" of
the "Detailed Settings" tab.
After implementing the enhanced Service Pack 2 security features,
it is recommended that this program be deleted as it is no longer
required in this utility as well as other applications.
* To use the scan driver, please select "Xerox Network Scan"
as the TWAIN Data Source from the application.
* This Readme explains the scan driver and Mailbox Viewer2.
Unless otherwise stated, the information provided refers to
the two features.
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1. Prerequisites
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* Required System Configuration
This driver operates on computers with an x86 processor,
running Microsoft(R) Windows(R) 2000, Microsoft(R) Windows(R) XP,
and Microsoft(R) Windows Server(TM) 2003.
** Available hard disk space of more than 5 MB for installation
(When importing data from the scanner to your computer, you
need to have a hard disk space double that of the data size.
For example: A color A3 size document with 600dpi, need approximately two
times 200MB,that is 400MB.)
** A display that is able to show more than 256 colors
* We recommend that you install at least 128MB of memory in
the computer.
* We recommend that you use a display that is able to show more than
65,000 colors.
* It is necessary to configure the TCP/IP settings in the scanning
device.
* To Customers Using Windows XP Service Pack 1
If Hotfix Q328310 is applied, application errors may occur during
the installation of Network Scanner Utility2 due to Install Shield.
Module Name: IKernel.exe
"Command of "Oxyyyyy" referred to the memory of "Oxyyyyy". Memory
cannot be read. Click the OK button to end the program."
(yyyyy is an indefinite numeric value.)
In this case, install Q814995_WXP_SP2_x86_ENU.exe released
by Microsoft Corporation.
This amendment program can be downloaded from Microsoft
Corporation's web site.
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2. Compatible models
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WorkCentre Pro 423/428
DocuColor 1632/2240
WorkCentre 24
WorkCentre M123/M128
Xerox 4110
WorkCentre Pro 123/128/133
WorkCentre 133
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3. Installation
-------------------------------------------
* Note
When using the Windows Explorer to perform the following operation,
configure the setting to display all files in the Explorer beforehand.
1) Select "Folder Options" from "Tools" of the Windows Explorer. The
"Folder Options" window will be displayed.
2) Click "View" > Select "Show hidden files and folders" under
"Hidden files and folders".
3) Select the "OK" button to close the "Folder Options" window.
* Installation and uninstallation can only be performed by users
in the Administrators group.
* After installing this utility to the server OS, if you do not uninstall it
and install the Network Scanner Utility2 version 4.x or earlier,
the services registered on this utility cannot be deleted.
You must use the uninstallation tool attached to that driver to delete
the registered services.
* Cancelling during installation / uninstallation
The utility may not operate properly when the utility is already in the
process of installation and version update is selected, or when cancel
is selected during uninstallation. Re-install the software
if cancel has been selected.
* Both the scan driver and Mailbox Viewer2 can be installed.
* Installing from CD-ROM
Usually, when installing from the "CentreWare Utilities" CD-ROM,
the CentreWare Utilities screen will appear automatically.
Select "Scan Driver" from this screen. Follow the instructions
on the installer screen to proceed.
If the installer is not activated automatically, choose either method
(A) or (B) to install.
* Installing from files downloaded via the Internet
This section describes the installation when downloaded
from our website via the Internet. Decompress the downloaded file
before proceeding with the following operation.
Choose one of the following methods to install the driver.
(A) Installing by using the "Add/Remove Programs" in Control Panel
(For Windows XP, use "Add or Remove Programs". Take note that
installation cannot be done from "Scanner and Camera".)
1) From the Start menu, select "Settings", followed by "Control
Panel". Double-click the "Add/Remove Programs" icon.
2) Click the "Add New Programs" button in the "Add/Remove Programs"
dialog box and click the "CD or Floppy" button. Click the "Next"
button to proceed. A "Run Installation Program" dialog box will
be displayed.
3) Click the "Browse" button and select the setup.exe file on the
Browse screen. (The setup.exe is in the decompressed Disk 1 folder.)
Click the "Open" button and then click the "Finish" button.
If you are using the "CentreWare Utilities" CD-ROM, the program
can be found in the "Scan\Setup\Disk 1" directory of the CD-ROM drive.
4) Follow the instructions on the Installation screen to proceed.
Specify the directory and the program folder name for
installation.
5) Follow the instructions on the screen to proceed.
Selecting the "Complete" button ends the installation.
(B) Installing by executing SETUP.EXE
1) Select "Run" from the Start menu.
2) Enter the directory for the Disk 1 folder and select Setup.exe.
For example, if the CD-ROM drive is E,
enter "E:\example\Disk1\Setup".
3) Follow the instructions on the Installation screen to proceed.
Specify the directory and the program folder name for
installation.
4) Follow the instructions on the screen to proceed and
insert the second disk. When all necessary files are
copied, the "Complete" button will be displayed.
Selecting the "Complete" button ends the installation.
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4. Unique functions and cautions/limitations of the utility
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About this Utility
This scan driver is used to import scanned images stored in the
mailbox of the scanner to TWAIN interface-compatible applications
operating on Windows2000, WindowsXP or WindowsServer2003
environment.
Select "Xerox Network Scan" as the TWAIN data source.
The Mailbox Viewer2 is a mailbox utility that accesses the mailbox
periodically and sends a notification when a new document is received.
As this Utility is commonly used for multiple models, some functions
or settings will not be displayed depending on the models used.
For details on the functions of the utility, refer to the on-line
Help dialog box.
* For customers who have used the DocuColor 1632/2240
Network Scanner Utility or the Network Scanner Utility
When you install the Network Scanner Utility2, the DocuColor 1632/2240
Network Scanner Utility or the Network Scanner Utility that you have
been using will be deleted. As "Xerox DocuColor 1632/2240 Scanner" or
"Xerox Network Scanner Driver" will become "Xerox Network Scan" in the
TWAIN data source, select "Xerox Network Scan".
This utility includes features of the drivers and Mailbox Viewer
thus far.
* Using Personal Firewall (Firewall for Internet Connection)
When this utility is used on a computer installed with Personal
Firewall, the scanner device may not be connected.
Set the settings such that the port to be used by the utility is
not blocked.
Please see the following steps for example.
However, with Firewall set up, it may take a longer time to
connect to the scanner device and import files even if the
following settings are specified.
** Internet Connection Firewall for Windows XP
1) Open the properties dialog box for "Local Area Connection"
of "Network Connections" from "Control Panel".
2) Go to the "Advanced" tab at the properties dialog box, click
the "Settings" button and display the "Services" tab at the
"Advanced" dialog box.
3) Click the "Add..." button and open "Service Settings".
4) Enter any text to "Description of service".
5) Enter the IP address of the scanner that you wish to use.
(You can specify it as "127.1.1.*")
6) Enter each of the external port number and internal port
number as "1605".
7) Select TCP.
8) Hold the "OK" button down.
9) Perform Steps 3 to 8 to specify the port number "1606" for
UDP.
** Norton Personal Firewall 2003 / 2004
1) Activate Norton Personal Firewall from the Start menu.
2) Select "Personal Firewall" from the "Status & Settings"
screen and click the "Configure" button.
3) Go to the "Program Control" tab at the settings screen.
4) Click the "Add..." button at "Manual Program Control".
5) Select \Program Files\Xerox\Network Scan
\XrsUtl12.exe and click the "Open" button.
6) Select "Permit" at the "Program Control" screen and click the
"OK" button.
7) Select "General" at the "Choose Application Category" screen
and click the "OK" button.
8) Perform Steps 4 to 7 for \windows\System\xrsslm12.exe also
to authorize program control.
(For Windows 2000, use \winnt\System32\xrsslm12.exe)
9) If you are using the TWAIN driver, perform the same steps
for the .exe file applications to authorize program control.
* About the environment in which this utility does not operate properly
This utility may not function properly when the "TCP/IP
Filtering" feature of the Internet Protocol (TCP/IP) provided by
Windows is enabled.
* This utility may not operate if there are multiple network cards
connected to the Computer.
* About the display for scanner device list
** If the display for scanner device list is slow, perform
steps 1) to 5) below.
** If there is a router between the scanner device and client
computer, perform the steps 1) to 4) below.
** If you want to change the scanner device names displayed
on the scanner device list, perform the steps 1) to 4) below.
1) Activate the scan driver (Mailbox Viewer2).
2) Click the "Options" button on the Mailbox Viewer2 dialog that
displays a list of scanners.
3) Select the "Display registered scanners" check box in Scanner
Registration.
4) Select the "Add" button and enter the IP address and an optional
scanner name of the scanner to be used.
5) Uncheck the "Seach local network scanners" check box.
When the IP address of a device incompatible to this utility is
registered or when a scanner is not powered up, the device will
still be displayed. However, if this scanner device is selected,
an error message stating, "The selected scanner device does
not exist" will appear.
When this happens, please make sure that the IP address is
correct and the scanner device is powered up.
If the registered device exists on the local network and "Search
local network scanners" is selected, the registered device name
will appear.
* Document deletion timing
When a Computer imports data from a scanner, the document
stored in the Mailbox will be deleted once the last page of the
document has been imported. (If the Mailbox setting is set such
that the document will not be deleted after import, it will not be
deleted even after it has been imported.)
It is possible that the document might be deleted before it
is imported, if the importing process is met with the following
interruptions at the Computer:
** an error occurs during the process of compression and
uncompression at the Computer
** the Cancel button of the utility is pressed and the
importing process is cancelled
** the Computer is rebooted
When this happens, the document cannot be imported again.
* When Scanner Driver and Mailbox Viewer2 is used concurrently
** Scanner driver and Mailbox Viewer2 cannot be used concurrently
on the same computer. Also, multiple scanner drivers and Mailbox
Viewer2 cannot be used at the same time.
* Simultaneous connection to scanner device
This model has the following limitations.
1) Data from the same scanner device cannot be imported to multiple computers
with this utility. However, the information on the list of files can be displayed.
2) Files cannot be imported from the scanner device during fax
transmission. However, the information on the list of files can be
displayed from the utility.
In any case, you have to import again after the job processing is completed.
* When a decoding error occurs while a FAX document is being imported
When a decoding error occurs while a FAX document is being imported,
that particular page might not be correctly displayed on the screen.
* About pages when transmission is disconnected during importing
If transmission between the multi-function machine is disconnected
when importing a document that is stored in the mailbox,
the imported page may not be displayed correctly.
* Importing multiple documents
When importing multiple documents stored in the mailbox,
communication with the machine will be cut off temporarily while
importing each document.
The importing process may be terminated if the scanner is being
used by other computers during this process.
* When image importing is in progress, select the space key or the
Enter key to cancel.
* Usually when the Cancel button is selected, it becomes suppressed.
Display GUI before selecting Cancel.
However, depending on the progress of the cancellation, GUI may not
be displayed.
* The following characters cannot be used as the path name for
"Temporary Save in", "Save in" and "Folder Naming".
\ / : * ? " < > |
* Text Used for File Name or Location
If text which cannot be displayed using Windows are included in the
file name or location, they will not be displayed correctly in the
File Name or Location of the network scanner dialog box.
Moreover, if File Name or Location is selected at Naming of the
Import Settings dialog box, text that cannot be displayed correctly
will be changed to "_".If the text cannot be changed, the file name and
location will not be added to the folder.
* If the mailbox is configured not to delete data after importing,
the Mailbox Viewer2 will not be able to import the same data again
after importing it once. The imported data will be saved in the specified
location in "Save in" and if the data is moved, it can be imported again.
* When the Mailbox cannot be opened
The document stored in the scanner may be corrupted if an error
message "Invalid password" always appear and the contents of the
Mailbox cannot be displayed even though the Mailbox number and
password are correctly entered.
When this happens, delete the document data that is stored in the
Mailbox.
* When the file space specified at "Temporary Save in" and "Save in"
is insufficient
If there is insufficient file space in the specified location at
"Temporary Save in" and "Save in", the documents cannot be imported
correctly and may be destroyed.
Specify a drive with enough free space.
* Port Conflicts
If the port to be used in this utility is being used by another
application or service, the following message will be displayed:
"Network Scanner Utility2 is not available as the port conflicts
with another application or service.
End the application or service first, and then retry."
In this case, you must end the application or service using the port.
After that, re-execute this utility.
Please also refer to the following section on "*** Software
programs and services that cannot be run concurrently".
* Software programs and services that cannot be run concurrently
If the following software programs and services are running on
the same computer as this utility, this utility will not run properly.
Do not run the following software programs and services concurrently
with this utility.
<Software programs that cannot be run concurrently>
Fuji Xerox (Ltd) CentreWare Mailbox Agent
Fuji Xerox (Ltd) Document Director
Muratec Sales (Ltd) OfficeBridge
* Precautions when using CentreWare Flow Service from Fuji Xerox (Ltd)
Please use the utility that is compatible to the version of CentreWare
Flow Service in-use. For details, please refer to the Readme for
CentreWare Flow Service.
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5. Cautions/Limitations on Terminal Service and MetaFrame
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* Required System Configuration
This driver operates properly on Intel x86 processor-based
computers running the following combinations of server and
client environment.
(Make sure that configurations such as the clock speed of the
CPU and memory match the recommended system configuration
of the operating system.)
** Terminal Service
<Server Environment>
Terminal Service works on Microsoft(R) Windows(R) 2000 Server
English version.
Terminal Service works on Microsoft(R) Windows Server(TM)
2003 English version.
<Client Environment>
Terminal Service Client must be installed on Microsoft(R)
Windows(R) 95/98/Me English version, Windows NT(R) 4.0
English version or Windows(R) 2000/XP English version.
** MetaFrame
<Server Environment>
The following MetaFrame works on Microsoft(R) Windows
Server(TM) 2003 English version.
Citrix(R) MetaFrame(R) Presentation Server 3.0
Citrix(R) MetaFrame(R) XP Presentation Server for Windows(R)
Feature Release 3
The following MetaFrame works on Microsoft(R) Windows(R)
2000 Server English version.
Citrix(R) MetaFrame(R) 1.8 Service Pack 4 and above
Citrix(R) MetaFrame(R) XP Service Pack 1/FR2
Citrix(R) MetaFrame(R) XP Presentation Server for Windows(R)
Feature Release 3
<Client Environment>
ICA(R) Client Version 6.20.986 and above must be installed on
Microsoft(R) Windows(R) 95/98/Me English version, Windows
NT(R) 4.0 English version or Windows(R) 2000/XP English
version.
* To customers using MetaFrame XP Presentation Server for
Windows 2000 FR3
If Service Pack 4 (or the amendment file Q329115 by Microsoft
Corporation) is used in Windows 2000 Server, Mailbox Viewer2
may not be activated.
If this happens, apply the amendment program XJ103W2K063
released by Citrix Systems Inc. This amendment program can be
downloaded from Citrix Systems Inc.'s web site. Be sure to read
the precautions stated on the Citrix System Inc.'s web site for
applicability.
* Installation
** By installing the MetaFrame or Terminal Service on a running
server allow you to use on the client. It is not necessary to install
it to the client.
** Use the Windows server console to install or uninstall.
If you want to uninstall from the ICA (or Terminal Service) client,
execute the Change User command from Command Prompt and
switch the execution mode to the Install (Global) mode.
(Refer to Microsoft Corporation's technical information 834870)
* Network Scanner Utility2 service
** If a service is registered in Control Panel > Management Tool >
Service Menu, the utility will start when Windows is launched.
** This service cannot be paused or restarted.
** Any errors that occurred on the Network Scanner Utility2
service will be recorded in the event viewer.
* Number of simultaneous users
The number of users available at the same time depends on the
MetaFrame server resource (or Terminal Service).
If multiple users are accessing the same device at the same time,
it will be restricted by the maximum number of simultaneous
connections of the device.
* Logging in to the same account
This utility may not operate properly for specific Terminal Server
(or MetaFrame) or Terminal Service if the same user account has
been logged in from multiple computers. Be sure to login to
different accounts.
* Usage Limitations
When using the utility from ICA (or Terminal Service) client, a
"Access Confirm" dialog will be displayed if the user does not have
the Global Object creation rights. In this case, execute the
following measures.
You need to have the Administrator rights to perform this setting.
** Measures
Open [Start] > [Programs] > [Management Tool] > [Local Security
Policy], add a group or user that uses Terminal Service to the
[Create Global Object] item in the [Security Settings]\[Local
Policy]\[Assign User Rights] tree.
* Saving settings by individual users
The Temporary Save in and Save in folders have been set are as
follows.
(X: refers to system drive)
** Temporary Save in
X:\Documents and Settings\User Name\Application Data\
Xerox\Network Scan\temp
** Save in
X:\Documents and Settings\User Name\My Documents\
Xerox\Network Scan
* Sound notification function
When using the utility from ICA (or Terminal Service) client, the
sound notification function of Mailbox Viewer2 is unavailable.
* Using DocuWorks 5.0 to import
It is necessary to change the DocuWorks settings if DocuWorks is
used for importing in a MetaFrame (or Terminal Service)
environment.
For details, refer to "Compatibility for Windows(R) Terminal
Server (Service) and Citrix Inc. MetaFrame(R) " on our web site.
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6. Cautions/Limitations on Accessibility
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* Limitations due to software specification
** Only the first four characters of a password are used, even if more are entered.
** The same label can be read twice.
** Phrases that are not displayed can also be read.
* Other Limitations
** The bold frame indicating the correct focus may not be displayed
for the control with the correct focus. The read software will
still perform reading.
** The focus may be shifted for controls that cannot be changed
when using a TAB key.
** The default settings of the "Animation Display When Importing"
for scan driver depends on whether the screen reader is
activated when installing this utility.
The animation will not be displayed if the screen reader is
activated and vice versa.
However, as the diagnosis may not be correct depending on the
environment used, you can change the animation display settings
manually at the "Display Animation When Importing" at the
scan driver settings screen if desired.
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7. Cautions/Limitations in the application of this scan driver
--------------------------------------------------------------
This section describes the cautions and limitations for individual
applications that are identified.
* All applications
** Memory error or freezing/hanging of application may occur when
importing huge images.
As the imported document may be deleted, check the
specification of the application before using and import an image
that does not exceed the permitted value.
** As lesser memory size that can be secured in Windows XP as
compared to Windows NT4.0 and Windows 2000, when large-sized
image (A0 600dpi-equivalent) is imported, the scan driver will show
an error message stating, "Memory Error: Insufficient Memory".
** When document scanned in pseudo-grayscale is imported, spots may
appear on the image.
** For applications that do not support multi-page document, only the
first page will be imported even though multiple pages of the scanned
document are imported.
In this case, open the "Settings" dialog box from the "Settings" button
of the scan driver and then select "By page" for the "Display Mode".
As the document information will be divided and displayed one page
at a time with this setting, import the images of these divided
pages one page at a time.
Only the first page will be displayed.
** For applications with gradient correction function, the
orientation of the imported document will be rotated and the
display may be tilted. This problem can be avoided if you do not
select the gradient correction in the application. Read the
application manual on the method of setting gradient correction.
** Depending on the application, there are limitations on the display
of multi-page TIFF file created by Mailbox Viewer2.
This includes one of the following.
1) Cannot be displayed or only the first page is displayed.
2) All pages or only the first page of the uncompressed color and
grayscale multi-page tiff file are displayed.
3) Documents with color and black/white pages or mixed size multi-
page Tiff file is not displayed.
4) Only the first page of a multi-page Tiff file consisting of only
black/white pages is displayed.
* Adobe Systems, Inc. Adobe(R) Acrobat 4.0/Adobe(R) Acrobat 5.0
If Cancel is selected during the importing process from the scan
driver, an error message will appear. However, you can still
continue to use the scan driver.
When importing cannot be performed due to insufficient virtual
memory, you can resolve this problem by changing to an available
drive where the environmental variable TEMP has sufficient disk
space.
When importing to Acrobat cannot be performed due to the
limitations of the image size, an error message stating, "Could
not complete the acquisition because of a problem with the device."
will be displayed.
* Adobe Systems, Inc. Adobe(R) Acrobat 6.0
This scan driver does not support mass import of multi-page
document using Acrobat 6.0.
Open the dialog box from the "Settings" button of the scan driver
and then select "By page" for "Display Mode". Import the document
one page at a time.
Once multiple pages have been imported, the following message will
be displayed.
"Importing the page in a format different from the last imported
page. Importing is cancelled as the application used cannot import
the document correctly. Select "By page" to import the document
one page at a time."
This message will be displayed for scanned or faxed documents of
the same settings.
The "Save Password" function will be automatically enabled when
Acrobat 6.0 is used.
Therefore, the scanner device screen will not be displayed at
the next import. Instead the last mailbox opened previously on
Acrobat 6.0 will be displayed. After Acrobat 6.0 has been used,
other applications will also be the same when the scan driver is
activated.
Click the "Change Scanner" button to return to the scanner device
screen if you want to change the scanner device or mailbox.
When a document is imported using Acrobat 6.0, an asterisk (*)
will be attached at the extreme left of the imported page and may
be displayed in the document list.
When this image is displayed using Acrobat, the image at the lower
end may be missing. If this happens, open the file that is
imported via Mailbox Viewer2 using Acrobat.
If there are unwanted pages after importing all the pages, use the
"Delete" button to delete all of them.
* Adobe Systems, Inc. Adobe Photoshop 5.5/Adobe Photoshop 6.0
/Adobe Photoshop 7.0/Adobe Photoshop CS
According to Photoshop specifications, a long document of maximum
30000 pixels x 30000 lines can be read by the application. When
this limit is exceeded, an error message will appear if you try to
import the document and after which, the scan driver dialog box
cannot be closed. When this happens, terminate Photoshop by
pressing Ctrl+Alt+Del.
Depending on the memory size of the Computer, an error message
stating, "Network connection failed" may appear after "Select
TWAIN_32 Source..." is executed. When this happens, reduce the
memory size by approximately 50% at Memory & Image Cache... of
Preferences from File (for Ver. 5.5) or Edit (for Ver. 6.0).
* Microsoft Corporation Word 2000/Word 2002
* Microsoft Corporation Excel 2000/Excel 2002
* Microsoft Corporation PowerPoint 2000/PowerPoint 2002
Missing pages or document loss may occur when importing By File,
therefore, it is necessary to use By Page.
For Word 2000/Excel 2000/PowerPoint 2000, if the data to be
imported is too large and the resolution is too high, it may
not be imported. Reduce the size of the data or the
resolution.
* Microsoft Corporation PhotoDraw 2000
Documents exceeding 3968 lines cannot be read by the application.
Thus documents of the following sizes and resolutions will be
displayed as blank sheets of paper:
A4/Ledger and above with 300dpi
B5/Letter and above with 400dpi
All sizes with 600dpi
However, the scanned images still remain in the mailbox.
You can use other applications or the Mailbox Viewer2 to import the
scanned images. After importing, if the scanned images still remain
in the mailbox, delete them by clicking the Delete button on the
dialog box.
For iFAX documents, the first page will be displayed as a blank
sheet if the mail header of the first page is a 600dpi-product.
When importing multi-page document by file, configure the "Method"
to "Your Scanner Software".
You can find "Method" in the following location:
Select "Scan Picture" from File to display the "Scan" screen.
You will find "Method" on the screen.
* Microsoft Corporation PhotoEditor 3.01/PhotoEditor 3.0.2.3
Documents containing both B/W and color pages cannot be scanned.
Mixed size documents cannot be scanned.
If the data to be scanned is too large and the resolution is too
high, it may not be scanned. Reduce the size of the data or the
resolution. iFAX documents will be displayed as blank sheets as the
mail header for first page is 600dpi. However, if you import the
documents by page, you will be able to import from the second page
onwards.
* Microsoft Corporation Picture It! 2000/Picture It!
Publishing Platinum Edition 2002
Document exceeding 3968 lines cannot be read by the application.
If the data to be scanned is too large and the resolution is too
high, it may not be scanned. Depending on the model, iFax document
cannot be imported as the first page of mail header is 600dpi.
However, if you import the documents by page, you will be able to
import from the second page onwards.
When importing a document of multiple pages that was scanned using
the Automatic Document Feeder, if the size of each page and the
resolution are different,subsequent pages after the first page may
not be imported correctly.When this happens, select "By page"
and import one page at a time.
If Cancel is selected during the importing process from the scan
driver, an error message will appear. However, you can still
continue to use the scan driver.
For Picture It! 2000, if the "Smart Task Scan" of "Scanning Method"
is selected, an error message will appear when you quit the scan
driver but there will be no problem the next time you use it.
* ScanSoft, Inc. OmniPage(R) Pro 10/OmniPage(R) Pro 11
For OmniPage(R) Pro 10, select "Yes" for "Show TWAIN settings
before scan" of the "TWAIN Scanner Settings".
You can find "TWAIN Scanner Settings" in the following location:
Display the Control Panel screen on the windows. Click "Caere Scan
Manager 5.0" to display the "Caere Scan Manager 5.0" screen.
Select "TWAIN SCANNER" to display the "TWAIN SCANNER
Properties" screen. You will be able to find "TWAIN Scanner Settings".
Do not select "AutoOCR" for OmniPage(R) Pro 10.
For OmniPage(R) Pro 11, if the data to be imported is too large and
the resolution is too high, it may not be imported. Reduce the size
of the data or the resolution.
For OmniPage(R) Pro 10 and OmniPage(R) Pro 11, the documents
cannot be imported by file. Import the documents by page.
* ScanSoft, Inc. Pagis PRO 97/Pagis PRO 3.0
If Cancel is selected during the importing process from the scan
driver, an error message will appear. However, you can still
continue to use the scan driver.
For Pagis PRO 97, configure the correct settings for "Document
Contents" and "Color depth" depending on the type of document
(color/grayscale/black and white) before importing files. In the
event that you have imported the scanned images with incorrect
settings, they will still be stored in the mailbox. Configure the
correct settings and import again. After importing, if the scanned
images still remain in the mailbox, delete them by clicking the
Delete button on the dialog box.
For Pagis PRO 97, if the data to be imported is too large and
the resolution is too high, it may not be imported. Reduce the size
of the data or the resolution.
For Pagis PRO 97, if you quit the scan driver, an error message
will appear but there will be no problem the next time you use it.
For Pagis PRO 97, the documents cannot be imported by file. Import
the documents by page.
For Pagis PRO 3.0, for documents with color and black/white pages,
the display orientation for color and black/white pages may be
different. Uncheck the "Auto Orient" selection to prevent this
problem from occurring.
You can find "Auto Orient" in the following location:
Click the scanner icon on Pagis PRO 3.0 and the "Pagis Scan Tool-
Scanner" screen will be displayed. Select "Properties..." and the
"Properties-Any Document" screen will appear. You will find "Auto
Orient" on the screen.
* ScanSoft, Inc. TextBridge PRO 98/TextBridge PRO 9.0/
TextBridge PRO Millennium
The limit for a long document is about 20000 lines.
Set the "Scanner Settings" to "Scanner's TWAIN dialog box".
When "TextBridge Settings" is set, importing can be done normally
but the scan driver might not be able to quit normally.
If Cancel is selected during the importing process from the scan
driver, an error message will appear.
TextBridge PRO 98 does not support color and grayscale. In the
event that you have imported the scanned images with incorrect
settings, they will still be stored in the mailbox. You can use
other applications or the Mailbox Viewer2 to import the scanned
images. After importing, if the scanned images still remain in the
mailbox, delete them by clicking the Delete button on the dialog
box.
For TextBridge PRO 98, if you click the TextBridge PRO 98 window
using a mouse when the scan driver screen is displayed, the
scan driver screen will be hidden at the back of the screen. If
this happens, bring it to the front.
For TextBridge PRO 98, if the data to be imported is too large and
the resolution is too high, it may not be imported. Reduce the size
of data or lower the resolution.
For TextBridge PRO 9.0, ServicePack1 is required in order to
activate the scan driver.
For TextBridge PRO 9.0/TextBridge PRO Millennium, the resolution of
the image from the scan driver will be changed by the application.
* ScanSoft, Inc. PaperPort DELUXE 8.0
* Visioneer, Inc. PaperPort DELUXE 4.0/PaperPort DELUXE 7.0
The limit for a long document is about 20000 lines.
* Eastman Software, Inc. Imaging for Windows(R)
(Only relevant in Windows 2000)
When importing a document with color and black/white pages,or color
documents and black/white documents at the same time, the documents
may be deleted and importing is cancelled. When this happens, pages
that have been imported correctly will be stored in the application.
Follow the procedure below to continue scanning.
1) Re-display the list of documents in the computer where importing
was conducted.
2) Select the "Settings" button to open the Settings dialog box.
3) Configure the "Display Mode" to "By page".
4) Import the remaining pages marked with an *, one page at a time.
Rough images may be displayed for black/white images. When this
happens, go to "Display" and check "Grayscale" for a smooth image.
When importing mixed size documents, all pages are assumed to
have the same size and resolution as the first page. Thus
subsequent pages that are different from the first page may not be
displayed correctly.
When this happens, select "By page" and import one page at a time.
The limit for a long document is about 20000 lines. When this is
exceeded, an error message from Imaging will be displayed.
Rough images may be displayed for black/white images. When this
happens, go to "Display" and check "Grayscale" for a smooth image.
When importing mixed size documents, all pages are assumed to
have the same size and resolution as the first page. Thus
subsequent pages that are different from the first page may not be
displayed correctly.
When this happens, select "By page" and import one page at a time.
The limit for a long document is about 20000 lines. When this is
exceeded, an error message from Imaging will be displayed.
--------------------------------------------------
8. Revisions in this software version
--------------------------------------------------
Ver. 3.0.2IE
First release
Ver. 3.0.3IE
Added support to the "Administrators" authorization rights for
French, Italian, German and Spanish OS.
Changed the access rights for "Everyone" group user in the folder
to be installed for the above-mentioned OS.
Resolved the problem of an error "InstallShield Failure"
occurring during installation using Windows NT4.0 and
installation cannot be performed.
Changed InstallShield 6.10 to InstallShield 6.31.
Resolved the problem of insufficient capacity on the FD to store
the file in Disk1.
Ver. 3.6.2IE
Resolved the problem of the stipulated mailbox cannot be accessed
even though the correct mailbox number is entered after text
has been saved to Mailbox Number.
Resolved the problem of the device name not being displayed in a
shared environment with Service for UNIX 2.0.
Resolved the problem of the scroll bar not being enabled when
multiple scanner devices are displayed.
Resolved the problem of detecting a TIFF file in creation, from
the software for monitoring the folder for storing the file of
Mailbox Viewer2 and converting the created TIFF file.
Resolved the problem of scanning using FireWorks being
unavailable.
Increased the number of devices that can be registered in the
dialog box "Change Display" to 50.
Resolved the problem of scanning being unavailable when network
is specified as the save destination in Windows NT4.0.
Resolved the problem of devices with the same name being allowed
to be registered repeatedly.
Resolved the problem of the "Cancel" button cannot be selected
while importing in Mailbox Viewer2.
Resolved the fault of application error occurring while
importing specific Fax documents.
An error message can be displayed when the ports are
conflicting.
Data already imported into the computer before the transmission
with the multi-function machine is cut off while importing
documents stored in the Mailbox can now be retrieved.
Created the "Search local network scanners" option which allows user to
specify whether to search the local network.
Resolved the problem of the inability to move to the "Play"
button using the "Tab" key on WAVE file selection screen on
Mailbox Viewer2.
User can switch whether to display animation while importing from
the scanner driver.
Added a shortcut key for "About" in the pull down menu.
Resolved the problem of high contrast (black & white) on the
display.
Added WorkCentre Pro 423/428 and WorkCentre 24 to compatible
models of Xerox Network Scanner Utility2.
This will uninstall the Xerox Network Scanner Utility V2.9.4IE
and below for WorkCentre Pro 423/428 when Xerox Network Scanner
Utility2 is installed.
Added fax feature for WorkCentre 24.
Changed "File Name" to "File Name or Location" in Folder Naming
in Import Settings of Mailbox Viewer due to the addition of the
fax feature.
Added support for Windows Server 2003.
Ver. 4.2.0IE
Added support to display error messages when the ports are
conflicting.
Improved the performance when scanning large volume documents.
Enabled the creation of image data for the successfully decoded data
even if a decoding error has occurred while importing with
Mailbox Viewer2 or scan driver.
Resolved the problem where uninstallation cannot be performed when
double-byte characters are included in the login name.
Added support for Windows Server 2003.
The selections for functions that are not supported by the model that
you are using will be disabled. For models that support additional
options, functions that are provided by these options will be enabled
even if these options are not installed.
The scan driver will always scan one page at a time for multi-page
scanning in Acrobat 6.0.
Improved the scan performance when large amount of documents
are stored in the mailbox.
Added support for WorkCentre M123/M128.
Ver.5.2.2IE
Restricted the use of port for external transmission and
improved the convenience when used in an environment
configured with Personal Firewall.
Added support for MetaFrame.
Added support for Windows 2000 Server
/Advanced Server Terminal Service.
Added support for Windows Server 2003 Terminal Service
/Remote Desktop Management.
When "File Name or Location" is selected, whether the priority
is given to file name or location depends on the file type.
Resolved the occasional occurrence of PC freezing during installation.
Changed the operation for continuous import from Acrobat 6.0.
Added support for Xerox 4110.
Ver.5.4.1IE
It is no longer necessary to restart Windows after installation.
Software such as ARCServe2000 SP3 and Service for UNIX can
now coexist together.
Added support for WorkCentre Pro 123/128.
Added support for WorkCentre 133,WorkCentre Pro 133.
* Checking version information
On each dialog of the Utility, you can click the icon on the
top left to display the pull-down menu and then select "About" to
check the information.
Adobe, Acrobat and Adobe Photoshop are registered trademarks or
trademarks of Adobe Systems Incorporated and its subsidiaries in
each country.
Intel, i486 and Pentium are registered trademark of Intel
Corporation of America.
Microsoft, Windows and Windows Server are
registered trademarks of Microsoft Corporation of America.
Xerox is a registered trademark of Xerox Corporation.
Citrix, MetaFrame, ICA are the trademarks or registered trade
marks of Citrix Systems, Inc. (America) and other countries.
All other product/company names are registered trademarks or
trademarks of the respective companies.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.