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ORiNOCO PROBLEM REPORT FORM
If you encounter difficulty or problems installing or using your
ORiNOCO product(s), please help us helping you by completing
this Problem Report Form.
Send the problem report form by Email or Fax to your authorized
ORiNOCO reseller. A list of addresses can be retrieved from the
ORiNOCO website at: http://www.orinocowireless.com/ in the
"Contact & Ordering" section.
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C O N T A C T I N F O R M A T I O N:
Date: ______________________________________
Customer Name: ______________________________________
Contact name: ______________________________________
Telephone: ______________________________________
Email address / Fax: ______________________________________
ORiNOCO Products Used: [ ] ORiNOCO PC Card
[ ] ORiNOCO USB Card
[ ] ORiNOCO ISA Adapter
[ ] ORiNOCO PCI Adapter
[ ] ORiNOCO RG-1000
[ ] ORiNOCO WavePOINT-II AP
[ ] ORiNOCO AP-1000
[ ] ORiNOCO AP-500
I N F O R M A T IO N A B O U T Y O U R C O M P U T E R
Manufacturer: ______________________________________
Type (name/number): ______________________________________
Bus type: [ ] ISA (half-size AT)
[ ] PCI
[ ] PC Card (PCMCIA)
Processor type: [ ] Intel Pentium III type ______MHz
[ ] Intel Pentium II type ______MHz
[ ] Intel Pentium type ______MHz
[ ] Intel 486 type ______MHz
[ ] Intel 386
[ ] AMD __________ type ______MHz
[ ] Other:
______________________________________
______________________________________
Operating System: [ ] MS-Windows 98
[ ] MS-Windows 98 SE (Second Edition)
[ ] MS-Windows Milennium Edition
[ ] MS-Windows 2000
[ ] MS-Windows 95
[ ] MS-Windows 95 A (OSR1)
[ ] MS-Windows 95 B (OSR2)
[ ] MS-Windows NT v4.0
Service Pack ___________________
[ ] Other: _________________________
O R I N O C O S O F T W A R E
Driver/Utility Name: [ ] Client Manager
[ ] AP Manager
[ ] RG Setup Utility
[ ] Driver
[ ] WSU (PC Card Firmware Update)
______________________________________
Version: ______________________________________
(check the readme.txt file)
Obtained from: [ ] The ORiNOCO CD-ROM included with:
[ ] PC Card
[ ] USB Card
[ ] Residential Gateway RG-1000
[ ] WavePOINT-II AP
[ ] AP-1000
[ ] AP-500
[ ] My MS-Windows CD-ROM
[ ] The Internet
[ ] ORiNOCO website
http://www.orinocowireless.com/
[ ] WaveLAN website
http://www.wavelan.com/support
[ ] WaveLAN FTP Site
ftp://ftp.wavelan.com/pub/ (add slash)
[ ] Other Internet Site:
___________________________
N E T W O R K S E T T I N G S
Describe your Network: [ ] Wireless computers connected via:
[ ] Peer-to-Peer workgroup
[ ] WavePOINT-II AP or AP-1000
[ ] AP-500
[ ] Residential Gateway
[ ] Apple Airport Base Station
Network Operating System [ ] Microsoft Networking
Version: ________________________
[ ] Other, please specify:
Name: ________________________
Type: ________________________
Version: ________________________
Network Protocols: [ ] TCP/IP
[ ] IPX/SPX
[ ] NetBEUI
[ ] Microsoft DLC
[ ] Other:
_________________________________
Frame Type (if known) [ ] 802.3
[ ] Ethernet-II
[ ] Other:
_________________________________
P R O B L E M D E S C R I P T I O N:
LED behavior [ ] LED activity seems normal
[ ] NO LED activity at all
[ ] Unexpected LED behavior
(please describe):
________________________________
________________________________
________________________________
Error/warning message [ ] None
[ ] Yes
(describe complete message):
________________________________
________________________________
________________________________
When did the error occur: [ ] Upon first-time installation
[ ] When I was trying to update the
[ ] driver
[ ] utility
[ ] PC Card firmware using WSU
[ ] access point firmware/kernel
[ ] When I tried to uninstall
the software
[ ] Other, please describe:
__________________________
__________________________
__________________________
Other Comments:
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
If your problem is related to the AP-1000, WavePOINT-II AP or
AP-500, please include the folowing information:
Wireless Interface: [ ] Slot A
PC Card Type ____________
Serial No. ____________
Encryption Enabled Y / N
[ ] Slot B
PC Card Type ____________
Serial No. ____________
Encryption Enabled Y / N
Ethernet Interface: [ ] 10Base-T (UTP/RJ 45)
[ ] 10Base2 (Thin-Coax/BNC)
[ ] 100BaseT (UTP/RJ 45)
Embedded SW Version in AP: _______________________________
(also refered as kernel or image)
IP address: _______________________________
Subnet Mask: _______________________________
If possible, please attach/include printouts or screencaptures of the
following AP Manager Monitor screens:
Monitor / System
Monitor / Remote / Interface 1
Monitor / Remote / Interface 2
Monitor / Remote / Interface 3
Monitor / IEEE 802.11
Information of these screens will help us helping you
identifying and/or solving the problem.
________________________________________________________________
________________________________________________________________
________________________________________________________________
If your problem is related to the RG-1000, please include
the folowing information:
SW version of RG: _______________________________
This version can be found in the "About" box in the RG Setup
Utility. Press F12 to get the about box.
Please add the following files that can be found in the folder
in which the RG-1000 Setup Utility has been installed:
* all files with extension "log" (*.log)
* all files with extension "cnf" (*.cnf)
The default folder for the installation is:
C:\Program Files\ORiNOCO\Rg
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END OF FORM
THANK YOU FOR YOUR EFFORT HELPING US HELPING YOU
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Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.