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ORiNOCO PROBLEM REPORT FORM
With this form please report any difficulties or problems
encountered during installation or during normal use of your
ORiNOCO product(s). Please help us helping you by completing
this problem report form.
Send the problem report form by Email or Fax to your authorized
ORiNOCO reseller. A list of addresses can be retrieved from the
ORiNOCO website at: http://www.proxim.com/ in the
"Contact & Ordering" section.
If possible, please attach/include printout or screencapture of
the Client Manager, Help, Version Info.
This information can also be saved in a file by the Client Manager,
Advanced, Card Diagnostics, Generate Report function.
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C O N T A C T I N F O R M A T I O N:
Date: ______________________________________
Customer Name: ______________________________________
Contact name: ______________________________________
Telephone: ______________________________________
Email address / Fax: ______________________________________
O R I N O C O P R O D U C T I N F O R M A T I O N:
ORiNOCO Products Used: [ ] ORiNOCO PC Card
[ ] ORiNOCO ISA Adapter
[ ] ORiNOCO PCI Adapter
[ ] ORiNOCO Embedded Card (Mini PCI)
[ ] ORiNOCO USB Client
[ ] ORiNOCO Ethernet Converter EC/EC-S
[ ] ORiNOCO RG-1000
[ ] ORiNOCO WavePOINT-II AP
[ ] ORiNOCO AP-2000
[ ] ORiNOCO AP-1000
[ ] ORiNOCO AP-500
[ ] ORiNOCO AS-2000
[ ] ORiNOCO COR-1100
[ ] ORiNOCO ROR-1000
[ ] ORiNOCO AP-600
[ ] ORiNOCO AP-4000
Part Number (P/N): ______________________________________
Serial Number (S/N): ______________________________________
O R I N O C O S O F T W A R E
(Check the readme.txt file or Client Manager, Help, Version Info)
Driver Name: [ ] ORiNOCO NDIS 3 Miniport Driver
[ ] ORiNOCO NDIS 4 Miniport Driver
[ ] ORiNOCO NDIS 5 Miniport Driver
[ ] ORiNOCO NDIS 5 USB Driver
[ ] ORiNOCO OR Client Driver
[ ] ORiNOCO Windows CE Driver
[ ] ORiNOCO DOS Card Access Driver
[ ] ORiNOCO DOS ODI Driver
[ ] ORiNOCO DOS Packet Driver
[ ] ORiNOCO Linux Driver / Source Lib.
[ ] ORiNOCO Apple PowerBook Driver
[ ] Apple AirPort Driver
______________________________________
Variant and Version: ______________________________________
Utility Name: [ ] Client Manager
[ ] AP Manager
[ ] AP PRO Manager (WaveMANAGER/PRO)
[ ] AP Telnet CLI Proxy
[ ] OR Manager
[ ] WaveMANAGER/EC
[ ] RG Setup Utility
[ ] AS Client
[ ] AS Manager
[ ] WSU (Card Firmware Update)
______________________________________
Variant and Version: ______________________________________
Obtained from: [ ] The ORiNOCO CD-ROM, labeled:
(e.g. Spring 2001) ______________________________________
[ ] My MS-Windows CD-ROM
[ ] My Computer's hard disk (pre-installed)
[ ] The Internet
[ ] ORiNOCO website
http://www.proxim.com/
[ ] Other Internet Site:
____________________________
I N F O R M A T IO N A B O U T Y O U R C O M P U T E R
Manufacturer: ______________________________________
Type (name/number): ______________________________________
Processor type: [ ] Intel Pentium ____type ______MHz
[ ] AMD ____________type ______MHz
[ ] Other:
_________________________________
Bus type: [ ] PC Card (PCMCIA)
[ ] ISA
[ ] PCI
[ ] Mini PCI
[ ] USB
Operating System: [ ] MS-Windows 95
[ ] MS-Windows 95 A (OSR1)
[ ] MS-Windows 95 B (OSR2)
[ ] MS-Windows 98
[ ] MS-Windows 98 SE (Second Edition)
[ ] MS-Windows Milennium Edition
[ ] MS-Windows 2000
Service Pack ___________________
[ ] MS-Windows NT v4
Service Pack ___________________
Card Manager ___________________
[ ] MS-Windows CE version __________
[ ] Linux, Distribution & version:
_________________________________
[ ] MacOS Release __________________
[ ] DOS Version ____________________
[ ] Other: _________________________
N E T W O R K S E T T I N G S
Describe your Network: Wireless computers connected via:
[ ] Access Point (AP-600, WavePOINT-II or
AP-2000, AP-1000 or AP-500)
[ ] Residential Gateway RG-1000
[ ] Peer-to-Peer workgroup
[ ] Access Server AS-2000
[ ] Outdoor Router P-t-P/P-t-MP
[ ] Apple Airport Base Station
[ ] Other:
_________________________________
Network Operating System [ ] Microsoft Networking
Version: ________________________
[ ] Other, please specify:
Name: ________________________
Type: ________________________
Version: ________________________
Network Protocols: [ ] TCP/IP
[ ] IPX/SPX
[ ] NetBEUI
[ ] AppleTalk
[ ] Other: __________________________
Frame Type (if known) [ ] 802.3
[ ] Ethernet-II
[ ] Other: __________________________
IP Address Settings [ ] via DHCP
[ ] Fixed:
IP Address: _____________________
Subnet Mask: ____________________
Gateway: ________________________
P R O B L E M D E S C R I P T I O N:
LED behavior [ ] LED activity seems normal
[ ] NO LED activity at all
[ ] Unexpected LED behavior
(please describe):
___________________________________________________________
___________________________________________________________
Error/warning message [ ] None
[ ] Yes
(describe complete message):
___________________________________________________________
___________________________________________________________
When did the error occur: [ ] Upon first-time installation
[ ] When I was trying to update the
[ ] Driver
[ ] Utility
[ ] Card firmware using WSU
[ ] Access Point Embedded S/W
[ ] When I tried to uninstall
the software
[ ] Other, please describe:
___________________________________________________________
___________________________________________________________
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If your problem is related to an Access Point (AP-600, AP-2000, AP-1000,
AP-500, WavePOINT-II), Access Server (AS-2000), or Outdoor Router
(COR-1100 or ROR-1000), please include the folowing information:
Wireless Interface(s): (See Manager, Monitor / Interface)
[ ] Slot A (Interface 2) Description ________________________
MAC Address ________________________
Encryption Enabled Y / N
[ ] Slot B (Interface 3) Description ________________________
MAC Address ________________________
Encryption Enabled Y / N
Ethernet Interface: [ ] 10BASE-T (10 Mbit/s, UTP/RJ 45)
[ ] 10BASE2 (10 Mbit/s, Thin-Coax/BNC)
[ ] 100BASE-T (100 Mbit/s, UTP/RJ 45)
Version of Embedded S/W: _______________________________
(also refered as kernel or image)
IP Address Settings [ ] via DHCP
[ ] Fixed:
IP Address: ________________________
Subnet Mask: _______________________
Default Router: ____________________
If possible, please attach/include printouts or screencaptures of
the following Manager Monitor screens:
Monitor / System
Monitor / Interface / Interface 1
Monitor / Interface / Interface 2
Monitor / Interface / Interface 3
Monitor / Wireless / Interface 2
Monitor / Wireless / Interface 3
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If your problem is related to the RG-1000, please include
the folowing information:
Version of Embedded S/W in RG: _______________________________
This version can be found in the "About" box in the RG Setup
Utility. Press F12 to get the about box.
Please add the following files that can be found in the folder
in which the RG-1000 Setup Utility has been installed (The default
folder for the installation is:C:\Program Files\ORiNOCO\Rg):
* file ISPcheck.log
* file RG-1000.cnf
Other Comments:
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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END OF FORM
THANK YOU FOR YOUR EFFORT HELPING US HELPING YOU
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Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.