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PROCEDURE FOR UPDATING OR REPLACING MODEM INSTRUCTION SET 12.23.97
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The instruction set that controls the operation of this modem is stored in a
modem memory area called "flash memory". Flash memory can be upgraded by the
modem owner.
The 56Kbps operating instruction set was loaded into flash memory at the
factory using an "NCI1020A.bin file.
If your telephone lines do not reliably support download operation at greater
than 33.6Kbps, or do not connect reliably, you should replace that default
instruction set by loading the contents of the V.34 "NCI1010G.BIN" file
found on the 56K backup disk. This will limit your connect speeds to
33.6Kbps.
If you want to update the modem's instruction set to a later version, you
should replace the contents of flash memory by loading an updated file
obtained from our bulletin board or web site.
If you must restore the instruction set to its original default 56K state,
you should reload file "NCI1020A.bin" found on the 56K backup disk.
If your modem fails to operate because flash memory is corrupted, you should
reload the contents of "NCI1020A.bin" or "NCI1010G.BIN" file into flash
memory to correct the problem.
If this happens on a Windows 95 plug and play system, see the special
procedure at end of this document.
Follow the appropriate instructions below when you need to load a new or
replacement set of instructions to flash memory.
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INSTRUCTIONS FOR WINDOWS95 PLUG AND PLAY SYSTEMS:
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If you do not know which COM port the modem is using, double click MY
COMPUTER, CONTROL PANEL, and MODEMS. Highlight "56KifxC Internal Modem"
and click PROPERTIES (the first tab). Because all COM ports are listed,
be sure to locate and remember the COM port number for the modem.
1. Insert the "56K Backup Disk" in floppy drive A: (or B:).
2. Click START, Programs, and MS-DOS Prompt
3. At the C:\> prompt, type:
A: <Enter> (or B:)
4. Do one of the following (a, b, or c):
a. If you cannot download at greater than 33.6Kbps, type the following
at the A:\> prompt:
LOADER -mauto -Cn NCI1010G.BIN <Enter> ("n"=modem COM port number)
b. To reload default 56Kbps operation, type the following at the A:\>
prompt:
LOADER -mauto -Cn NCI1020A.bin <Enter> ("n"=modem COM port number)
c. If you wish to load upgrade instructions from BBS or web site, type
this at the A:\> prompt:
LOADER -mauto -Cn PATH\xxxxxxxx.BIN <Enter> ("n"=modem COM port; "PATH|"
is the disk drive and sub-directory where you down loaded the
xxxxxxxx.BIN file; "x's" = downloaded file name)
5. The system provides a status of the copying process. If you get the
message "No difference between ... ", the load process completed
successfully. Continue with Step 6. However, if there is a scrolling
list of messages saying there is a difference between a flash memory
address and memory, the load process failed. Usually, the reason is
that the COMM port number entered for -Cn is incorrect. Verify the
correct value for n (1, 2, 3, or 4) and re-enter the command. If this
still does not work and you have a Windows 95 plug and play system, try
to restart the computer in MS-DOS mode (click START, SHUT DOWN, and
RESTART THE COMPUTER IN MS-DOS MODE. If this fails, follow the
procedure at the end of this document. If nothing works, call Tech
Support.
6. Type EXIT <Enter> to return to Windows 95.
7. Reinstall the new modem code as follows: Click START, SETTINGS, CONTROL
PANEL. In Control Panel, click DEVICE MANAGER, double click MODEMS,
select "56kifxC" or installed modem and click REMOVE. Click REFRESH
and select the correct modem if asked. If Windows 95 asks for an
installation floppy and you have changed the modem to V.34, use the
56K backup floppy instead of the Quick Link floppy.
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INSTRUCTIONS FOR WINDOWS 3.X/DOS NON-PLUG AND PLAY SYSTEMS:
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1. Insert the "56K Backup Disk" in floppy drive A: (or B:).
2. Completely exit Windows to the DOS prompt.
3. At the hard drive's DOS prompt (e.g. C:\>) type:
A: <Enter> (or B:)
4. Do one of the following (a, b, or c):
a. If you cannot download at greater than 33.6Kbps, type the
following at the A:\> prompt:
LOADER -mauto -Cn NCI1010G.BIN <Enter> ("n"=modem COM port number)
b. To reload default 56Kbps operation, type the following at the A:\>
prompt:
LOADER -mauto -Cn NCI1020A.bin <Enter> ("n"=modem COM port number)
c. If you wish to load upgrade instructions from BBS or web site, type
this at the A:\> prompt:
LOADER -Cn PATH\xxxxxxxx.BIN <Enter> ("n"=modem COM port; "PATH|"
is the disk drive and sub-directory where you down loaded the
xxxxxxxx.BIN file; "x's" = downloaded file name)
5. The system provides a status of the copying process. If you get the
message "No difference between ... ", the load process completed
successfully. Continue with Step 6. However, if there is a scrolling
list of messages saying there is a difference between a flash memory
address and memory, the load process failed. Usually, the reason is
that the COMM port number entered for -Cn is incorrect. Verify the
correct value for n (1, 2, 3, or 4) and re-enter the command. If
this still does not work, call Tech Support.
6. Type WIN to return to Windows 3.x or reboot your system.
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SPECIAL PROCEDURE - MODEM FAILURE
WINDOWS 95 PLUG AND PLAY INSTALLATONS
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This special procedure is for users who installed the modem in a
Window 95 Plug and Play system using the factory default jumpers (pins
1 thru 10). If an "Unrecognized Device Detected" message pertaining to
the modem displays when you powered up the computer, or if Windows 95 no
longer recognizes the modem, then flash memory will have to be reloaded in
a special way as follows:
Note: Refer to your Modem Manual when performing this procedure.
1. Turn off the computer and remove the modem.
2. Remove and retain the 10 jumpers from the modem jumper block.
3. Reconfigure the modem jumper block by placing a jumper on pins that
correspond to the COM port and IRQ setting that Windows 95 used for this
modem. (E.G., COM 3, IRQ 5).
4. Reinstall the modem in the computer.
5. Turn on the computer. When the message STARTING WINDOWS 95 displays, key
F8. From the resulting menu, select COMMAND PROMPT ONLY.
6. Insert the "56K Backup Disk" in floppy drive A: (or B:).
7. At the hard drive's DOS prompt (e.g. C:\>) type:
A: <Enter> (or B:)
8. Do one of the following (a or b):
a. Type the following at the A:\> prompt to reload V.34 code:
LOADER -mauto -Cn NCI1010G.BIN <Enter> ("n"=modem COM port number)
b. Type the following at the A:\> prompt: to reload 56K code:
LOADER -mauto -Cn NCI1020A.bin <Enter> ("n"=modem COM port number)
9. The system provides a status of the copying process. If the load
process fails, you may need to jumper the modem to a different COMM
port number. Try COMM port 3 or 4 and repeat Step 8. If all these
fail, call Tech Support.
10. Turn off the computer and remove the modem.
11. Put the 10 jumpers on pins 1 through 10 (plug and play default).
12. Re-install the modem card in the computer and re-boot the system.
13. Refer to the Modem Manual and perform the "Windows 95 Setup" for plug
and play systems.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.