Xerox WorkCentre XE Readme Table of Contents ================= 1 - Introduction 2 - Install/Uninstall Problems 3 - Operation with other Printers Installed 4 - Default Paper Size & Units of Measure 5 - Printing problems Introduction ============ This document describes problems and situations encountered installing and using the WorkCentre XE Printer Software. This should help resolve problems or any unusual situations. Install/Uninstall Problems ========================== Windows 95 Plug N Play Installation =================================== Installing the WorkCentre XE printer software using Plug N Play from the CDROM may display an error "Cannot find file SPIPNP.DLL". This problem is solved by changing the directory to the root directory of the CDROM. (Ex D:\ or E:\ ). Installing using Add Printer Wizard =================================== Installing the WorkCentre XE printer software CANNOT be performed using "Add Printer Wizard". Uninstall Problem ================= If the WorkCentre XE printer properties dialog is open and uninstall is performed, the software will not be completely removed. You will have to install the WorkCentre XE software and then uninstall with the dialog closed. Operation with other Printers Installed ======================================= 1) Problems may occur when the WorkCentre XE is installed with other printers that display status information at the PC. The problem is that the 2 status programs conflict. Disabling the other printer status program solves the problem. Status Programs may disabled by: - Remove all other printer manufacture programs started in the STARTUP program group or folder. Restart the computer after deleting. - Status programs may also be started via command lines in SYSTEM.INI & WIN.INI located in the Windows directory. Put a ';' at the start of any line that loads any printer related programs. For Example, The HP 6P status program is started in WIN.INI. The line "LOAD=C:\....\HPLJSW.EXE" starts the status program. Deleting or placing a ; at the start of the line will disable the starting of the status program. Default Paper Size & Units of Measure ===================================== The default paper (Letter or A4) and image shift units of measure (Inch or MM) is based upon the country code set for the Windows operating system. The country code can be set from the Windows "Control Panel" / "Regional Settings". For correct operation, the country code must be set before installing the WorkCentre XE printer software. If the country code changes after installation, the printer software must be installed again. The following table describes the defaults for each language. Default Default Country Code Paper Size Units of Measure ============ ========== ================ English US Letter Inch English UK A4 MM English Others A4 MM English Canadian Letter MM Danish A4 MM French Canadian Letter MM French Others A4 MM German - ALL A4 MM Italian - ALL A4 MM Norwegian - ALL A4 MM Spanish - ALL A4 MM Portuguese - ALL A4 MM Swedish A4 MM Other country codes A4 MM Printing problems ================= - If you have problems printing complex or 14" documents, lower the printer resolution to 300 dpi. - If you get Out of memory error, Lower printer resolution to 300 dpi. - DOS Printing Problem: After installing WorkCentre XE software, The PC should be rebooted. This will correct printing from the DOS prompt. - Print to file: To print to file, change the port to FILE: for the port assigned to the printer. Do not select the application "Print to file" option. - Printing problem with MS WORD97: Word97 may lock up after printing. This may be corrected by setting "Background Printing" OFF. This is found in the Word97 Tools/Options Menu on the Print Tab. - Printing from MS POWERPOINT97: The PowerPoint97 print dialog has Black/White Printing enabled as default. This result is opposite to the screen appearance (Black text on a white background). If Black/White printing is disabled, the result is the same as the screen appearance (White text on a dark background). - If print options selected in the WorkCentre XE series Printer Driver Dialog don't have the expected result, make these print option setting changes in your application. - Printing from Adobe Acrobat Reader: It occasionally happens that letters don't come out correctly when printing from Adobe Acrobat Reader. In this case, please change the advanced settings for True Type to "ON" and print. Advance settings can be found in the printer driver. When ornamental or large-sized letters won't print correctly, please set your resolution rate to 300dpi and print. If you are using Adobe Acrobat Reader, Ver 3.01, you can also solve this problem by upgrading your application version to Ver. 3.01RA or above. You can download the necessary files for upgrading from the Adobe homepage. http://www.adobe.com/supportservice/custsupport/LIBRARY/505e.htm Please take note, as the address may change. - Printing from MS Mail: The Xerox WorkCentre XE may not print from Microsoft Mail under Windows 3.1x. In this case, Please change the Advanced Settings for True Type to "OFF". The Advance Settings can be found in the printer driver.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.