================================================================= PROCEDURE FOR UPDATING OR REPLACING MODEM INSTRUCTION SET 3/2/98 ================================================================= If your modem fails to operate because flash memory is corrupted, you should reload the contents of "NCI1000E.BIN" file into flash memory to correct the problem. If this happens on a Windows 95 plug and play system, see the special procedure at end of this document. Follow the appropriate instructions below when you need to load a new or replacement set of instructions to flash memory. ================================================= INSTRUCTIONS FOR WINDOWS95 PLUG AND PLAY SYSTEMS: ================================================= If you do not know which COM port the modem is using, double click MY COMPUTER, CONTROL PANEL, and MODEMS. Highlight "56KifxC Internal Modem" and click PROPERTIES (the first tab). Because all COM ports are listed, be sure to locate and remember the COM port number for the modem. 1. Click START, Programs, and MS-DOS Prompt 2. At the C:\> prompt, change to the directory you dowmloaded nci1021c.exe to. i.e. CD \TEMP [Enter] if you downloaded nci1021c.exe to the \TEMP subdirectory 3. Type: NCI1021C to extract all the files you downloaded 4. Type: LOADER -Cn NCI1021C.BIN <Enter> ("n"=modem COM port number) 5. The system provides a status of the copying process. If you get the message "No difference between ... ", the load process completed successfully. Continue with Step 6. However, if there is a scrolling list of messages saying there is a difference between a flash memory address and memory, the load process failed. Usually, the reason is that the COMM port number entered for -Cn is incorrect. Verify the correct value for n (1, 2, 3, or 4) and re-enter the command. If this still does not work and you have a Windows 95 plug and play system, try to restart the computer in MS-DOS mode (click START, SHUT DOWN, and RESTART THE COMPUTER IN MS-DOS MODE. If this fails, follow the procedure at the end of this document. If nothing works, call Tech Support. 6. Type EXIT [Enter] to return to Windows 95. =========================================================== INSTRUCTIONS FOR WINDOWS 3.X/DOS NON-PLUG AND PLAY SYSTEMS: =========================================================== 1. Completely exit Windows to the DOS prompt. 2. At the C:\> prompt, change to the directory you dowmloaded nci1021c.exe to. i.e. CD \TEMP [Enter] if you downloaded nci1021c.exe to the \TEMP subdirectory 3. Type: NCI1021C to extract all the files you downloaded 4. Type: LOADER -Cn NCI1021C.BIN <Enter> ("n"=modem COM port number) 5. The system provides a status of the copying process. If you get the message "No difference between ... ", the load process completed successfully. Continue with Step 6. However, if there is a scrolling list of messages saying there is a difference between a flash memory address and memory, the load process failed. Usually, the reason is that the COMM port number entered for -Cn is incorrect. Verify the correct value for n (1, 2, 3, or 4) and re-enter the command. If this still does not work and you have a Windows 95 plug and play system, try to restart the computer in MS-DOS mode (click START, SHUT DOWN, and RESTART THE COMPUTER IN MS-DOS MODE. If this fails, follow the procedure at the end of this document. If nothing works, call Tech Support. 6. Type WIN to return to Windows 3.x or reboot your system. ================================================================= SPECIAL PROCEDURE - MODEM FAILURE WINDOWS 95 PLUG AND PLAY INSTALLATONS ================================================================= This special procedure is for users who installed the modem in a Window 95 Plug and Play system using the factory default jumpers (pins 1 thru 10). If an "Unrecognized Device Detected" message pertaining to the modem displays when you powered up the computer, or if Windows 95 no longer recognizes the modem, then flash memory will have to be reloaded in a special way as follows: Note: Refer to your Modem Manual when performing this procedure. 1. Turn off the computer and remove the modem. 2. Remove and retain the 10 jumpers from the modem jumper block. 3. Reconfigure the modem jumper block by placing a jumper on pins that correspond to the COM port and IRQ setting that Windows 95 used for this modem. (E.G., COM 4, IRQ 3). 4. Reinstall the modem in the computer. 5. Turn on the computer. When the message STARTING WINDOWS 95 displays, key F8. From the resulting menu, select COMMAND PROMPT ONLY. 6. Change to the directory you dowmloaded nci1021b.exe to. i.e. CD \TEMP [Enter] if you downloaded nci1020c.exe to the \TEMP subdirectory 7. Type: NCI1021C to extract all the files you downloaded 8. Type: LOADER -Cn NCI1021C.BIN <Enter> ("n"=modem COM port number) 9. The system provides a status of the copying process. If the load process fails, you may need to jumper the modem to a different COMM port number. Try COMM port 3 or 4 and repeat Step 8. If all these fail, call Tech Support. 10. Turn off the computer and remove the modem. 11. Put the 10 jumpers on pins 1 through 10 (plug and play default). 12. Re-install the modem card in the computer and re-boot the system. 13. Refer to the Modem Manual and perform the "Windows 95 Setup" for plug and play systems.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.