===================================================================== Xerox Network Scanner Utility2 Readme (Ver.5.5.9IE) for Microsoft(R) Windows(R) 2000,Windows(R) XP and Windows Server(TM) 2003 ===================================================================== This document provides information about the utility on the following items: 1. Prerequisites 2. Compatible models 3. Installation 4. Unique functions and cautions/limitations of the utility 5. Cautions/Limitations on Terminal Service and MetaFrame 6. Cautions/Limitations on Accessibility 7. Cautions/Limitations in the application of this scan driver 8. Revisions in this software version * Windows(R) XP Service Pack 2 with Advanced Security Technologies ** To use Service Pack 2 with Advanced Security Technologies: First, uninstall Network Scanner Utility2. Then install Network Scanner Utility2 Ver.5.2.1 or higher. ** During the installation, a message prompting you to setup "Windows Firewall" will be displayed. This setting is required for using the utility. If you wish to perform the setting manually after the installation, select "No". After the installation, use the "Add Programs" feature on the "Exceptions" tab of "Windows Firewall" to add the two programs listed below: xrsslm12.exe (C:WINDOWS\system32) ** This utility cannot be used if the "No Exception" check on the "Exceptions" tab of "Windows Firewall" is selected. To use this utility, make sure you remove this check. ** This utility also cannot be used in the case of Group Policy (including local computer policies) where the setting of "Programs and Services" on the "Exceptions" tab of "Windows Firewall" is set as invalid. If the program could not run normally after a proper setup, consult your computer administrator on the policy definitions. ** In the case of Service Pack 1, if TCP 1605 and UDP 1606 ports have been set up, the setup will continue on the "Services" tab of the "Detailed Settings" dialog that is displayed when the "Setup" button is selected on "Network Connection Settings" of the "Detailed Settings" tab. After implementing the enhanced Service Pack 2 security features, it is recommended that this program be deleted as it is no longer required in this utility as well as other applications. * To use the scan driver, please select "Xerox Network Scan" as the TWAIN Data Source from the application. * This Readme explains the scan driver and Mailbox Viewer2. Unless otherwise stated, the information provided refers to the two features. ----------------------------------------------- 1. Prerequisites ----------------------------------------------- * Required System Configuration This driver operates on computers with an x86 processor, running Microsoft(R) Windows(R) 2000, Microsoft(R) Windows(R) XP, and Microsoft(R) Windows Server(TM) 2003. ** Available hard disk space of more than 5 MB for installation (When importing data from the scanner to your computer, you need to have a hard disk space double that of the data size. For example: A color A3 size document with 600dpi, need approximately two times 200MB,that is 400MB.) ** A display that is able to show more than 256 colors * We recommend that you install at least 128MB of memory in the computer. * We recommend that you use a display that is able to show more than 65,000 colors. * It is necessary to configure the TCP/IP settings in the scanning device. * To Customers Using Windows XP Service Pack 1 If Hotfix Q328310 is applied, application errors may occur during the installation of Network Scanner Utility2 due to Install Shield. Module Name: IKernel.exe "Command of "Oxyyyyy" referred to the memory of "Oxyyyyy". Memory cannot be read. Click the OK button to end the program." (yyyyy is an indefinite numeric value.) In this case, install Q814995_WXP_SP2_x86_ENU.exe released by Microsoft Corporation. This amendment program can be downloaded from Microsoft Corporation's web site. ---------------------------------- 2. Compatible models ---------------------------------- WorkCentre Pro 423/428 DocuColor 1632/2240 WorkCentre 24 WorkCentre M123/M128 Xerox 4110/4590 WorkCentre Pro 123/128/133 WorkCentre 133 WorkCentre 7132 ------------------------------------------- 3. Installation ------------------------------------------- * Note When using the Windows Explorer to perform the following operation, configure the setting to display all files in the Explorer beforehand. 1) Select "Folder Options" from "Tools" of the Windows Explorer. The "Folder Options" window will be displayed. 2) Click "View" > Select "Show hidden files and folders" under "Hidden files and folders". 3) Select the "OK" button to close the "Folder Options" window. * Installation and uninstallation can only be performed by users in the Administrators group. * After installing this utility to the server OS, if you do not uninstall it and install the Network Scanner Utility2 version 4.x or earlier, the services registered on this utility cannot be deleted. You must use the uninstallation tool attached to that driver to delete the registered services. * Cancelling during installation / uninstallation The utility may not operate properly when the utility is already in the process of installation and version update is selected, or when cancel is selected during uninstallation. Re-install the software if cancel has been selected. * Both the scan driver and Mailbox Viewer2 can be installed. * Installing from CD-ROM Usually, when installing from the "CentreWare Utilities" CD-ROM, the CentreWare Utilities screen will appear automatically. Select "Scan Driver" from this screen. Follow the instructions on the installer screen to proceed. If the installer is not activated automatically, choose either method (A) or (B) to install. * Installing from files downloaded via the Internet This section describes the installation when downloaded from our website via the Internet. Decompress the downloaded file before proceeding with the following operation. Choose one of the following methods to install the driver. (A) Installing by using the "Add/Remove Programs" in Control Panel (For Windows XP, use "Add or Remove Programs". Take note that installation cannot be done from "Scanner and Camera".) 1) From the Start menu, select "Settings", followed by "Control Panel". Double-click the "Add/Remove Programs" icon. 2) Click the "Add New Programs" button in the "Add/Remove Programs" dialog box and click the "CD or Floppy" button. Click the "Next" button to proceed. A "Run Installation Program" dialog box will be displayed. 3) Click the "Browse" button and select the setup.exe file on the Browse screen. (The setup.exe is in the decompressed Disk 1 folder.) Click the "Open" button and then click the "Finish" button. If you are using the "CentreWare Utilities" CD-ROM, the program can be found in the "Scan\Setup\Disk 1" directory of the CD-ROM drive. 4) Follow the instructions on the Installation screen to proceed. Specify the directory and the program folder name for installation. 5) Follow the instructions on the screen to proceed. Selecting the "Complete" button ends the installation. (B) Installing by executing SETUP.EXE 1) Select "Run" from the Start menu. 2) Enter the directory for the Disk 1 folder and select Setup.exe. For example, if the CD-ROM drive is E, enter "E:\example\Disk1\Setup". 3) Follow the instructions on the Installation screen to proceed. Specify the directory and the program folder name for installation. 4) Follow the instructions on the screen to proceed and insert the second disk. When all necessary files are copied, the "Complete" button will be displayed. Selecting the "Complete" button ends the installation. ------------------------------------------------------------ 4. Unique functions and cautions/limitations of the utility ------------------------------------------------------------ About this Utility This scan driver is used to import scanned images stored in the mailbox of the scanner to TWAIN interface-compatible applications operating on Windows2000, WindowsXP or WindowsServer2003 environment. Select "Xerox Network Scan" as the TWAIN data source. The Mailbox Viewer2 is a mailbox utility that accesses the mailbox periodically and sends a notification when a new document is received. As this Utility is commonly used for multiple models, some functions or settings will not be displayed depending on the models used. For details on the functions of the utility, refer to the on-line Help dialog box. * For customers who have used the DocuColor 1632/2240 Network Scanner Utility or the Network Scanner Utility When you install the Network Scanner Utility2, the DocuColor 1632/2240 Network Scanner Utility or the Network Scanner Utility that you have been using will be deleted. As "Xerox DocuColor 1632/2240 Scanner" or "Xerox Network Scanner Driver" will become "Xerox Network Scan" in the TWAIN data source, select "Xerox Network Scan". This utility includes features of the drivers and Mailbox Viewer thus far. * Using Personal Firewall (Firewall for Internet Connection) When this utility is used on a computer installed with Personal Firewall, the scanner device may not be connected. Set the settings such that the port to be used by the utility is not blocked. Please see the following steps for example. However, with Firewall set up, it may take a longer time to connect to the scanner device and import files even if the following settings are specified. ** Internet Connection Firewall for Windows XP 1) Open the properties dialog box for "Local Area Connection" of "Network Connections" from "Control Panel". 2) Go to the "Advanced" tab at the properties dialog box, click the "Settings" button and display the "Services" tab at the "Advanced" dialog box. 3) Click the "Add..." button and open "Service Settings". 4) Enter any text to "Description of service". 5) Enter the IP address of the scanner that you wish to use. (You can specify it as "127.1.1.*") 6) Enter each of the external port number and internal port number as "1605". 7) Select TCP. 8) Hold the "OK" button down. 9) Perform Steps 3 to 8 to specify the port number "1606" for UDP. ** Norton Personal Firewall 2003 / 2004 1) Activate Norton Personal Firewall from the Start menu. 2) Select "Personal Firewall" from the "Status & Settings" screen and click the "Configure" button. 3) Go to the "Program Control" tab at the settings screen. 4) Click the "Add..." button at "Manual Program Control". 5) Select \Program Files\Xerox\Network Scan \XrsUtl12.exe and click the "Open" button. 6) Select "Permit" at the "Program Control" screen and click the "OK" button. 7) Select "General" at the "Choose Application Category" screen and click the "OK" button. 8) Perform Steps 4 to 7 for \windows\System\xrsslm12.exe also to authorize program control. (For Windows 2000, use \winnt\System32\xrsslm12.exe) 9) If you are using the TWAIN driver, perform the same steps for the .exe file applications to authorize program control. * About the environment in which this utility does not operate properly This utility may not function properly when the "TCP/IP Filtering" feature of the Internet Protocol (TCP/IP) provided by Windows is enabled. * This utility may not operate if there are multiple network cards connected to the Computer. * About the display for scanner device list ** If the display for scanner device list is slow, perform steps 1) to 5) below. ** If there is a router between the scanner device and client computer, perform the steps 1) to 4) below. ** If you want to change the scanner device names displayed on the scanner device list, perform the steps 1) to 4) below. 1) Activate the scan driver (Mailbox Viewer2). 2) Click the "Options" button on the Mailbox Viewer2 dialog that displays a list of scanners. 3) Select the "Display registered scanners" check box in Scanner Registration. 4) Select the "Add" button and enter the IP address and an optional scanner name of the scanner to be used. 5) Uncheck the "Seach local network scanners" check box. When the IP address of a device incompatible to this utility is registered or when a scanner is not powered up, the device will still be displayed. However, if this scanner device is selected, an error message stating, "The selected scanner device does not exist" will appear. When this happens, please make sure that the IP address is correct and the scanner device is powered up. If the registered device exists on the local network and "Search local network scanners" is selected, the registered device name will appear. * Document deletion timing When a Computer imports data from a scanner, the document stored in the Mailbox will be deleted once the last page of the document has been imported. (If the Mailbox setting is set such that the document will not be deleted after import, it will not be deleted even after it has been imported.) It is possible that the document might be deleted before it is imported, if the importing process is met with the following interruptions at the Computer: ** an error occurs during the process of compression and uncompression at the Computer ** the Cancel button of the utility is pressed and the importing process is cancelled ** the Computer is rebooted When this happens, the document cannot be imported again. * When Scanner Driver and Mailbox Viewer2 is used concurrently ** Scanner driver and Mailbox Viewer2 cannot be used concurrently on the same computer. Also, multiple scanner drivers and Mailbox Viewer2 cannot be used at the same time. * Simultaneous connection to scanner device This model has the following limitations. 1) Data from the same scanner device cannot be imported to multiple computers with this utility. However, the information on the list of files can be displayed. 2) Files cannot be imported from the scanner device during fax transmission. However, the information on the list of files can be displayed from the utility. In any case, you have to import again after the job processing is completed. * When a decoding error occurs while a FAX document is being imported When a decoding error occurs while a FAX document is being imported, that particular page might not be correctly displayed on the screen. * About pages when transmission is disconnected during importing If transmission between the multi-function machine is disconnected when importing a document that is stored in the mailbox, the imported page may not be displayed correctly. * Importing multiple documents When importing multiple documents stored in the mailbox, communication with the machine will be cut off temporarily while importing each document. The importing process may be terminated if the scanner is being used by other computers during this process. * When image importing is in progress, select the space key or the Enter key to cancel. * Usually when the Cancel button is selected, it becomes suppressed. Display GUI before selecting Cancel. However, depending on the progress of the cancellation, GUI may not be displayed. * The following characters cannot be used as the path name for "Temporary Save in", "Save in" and "Folder Naming". \ / : * ? " < > | * Text Used for File Name or Location If text which cannot be displayed using Windows are included in the file name or location, they will not be displayed correctly in the File Name or Location of the network scanner dialog box. Moreover, if File Name or Location is selected at Naming of the Import Settings dialog box, text that cannot be displayed correctly will be changed to "_".If the text cannot be changed, the file name and location will not be added to the folder. * If the mailbox is configured not to delete data after importing, the Mailbox Viewer2 will not be able to import the same data again after importing it once. The imported data will be saved in the specified location in "Save in" and if the data is moved, it can be imported again. * When the Mailbox cannot be opened The document stored in the scanner may be corrupted if an error message "Invalid password" always appear and the contents of the Mailbox cannot be displayed even though the Mailbox number and password are correctly entered. When this happens, delete the document data that is stored in the Mailbox. * When the file space specified at "Temporary Save in" and "Save in" is insufficient If there is insufficient file space in the specified location at "Temporary Save in" and "Save in", the documents cannot be imported correctly and may be destroyed. Specify a drive with enough free space. * Port Conflicts If the port to be used in this utility is being used by another application or service, the following message will be displayed: "Network Scanner Utility2 is not available as the port conflicts with another application or service. End the application or service first, and then retry." In this case, you must end the application or service using the port. After that, re-execute this utility. Please also refer to the following section on "*** Software programs and services that cannot be run concurrently". * Software programs and services that cannot be run concurrently If the following software programs and services are running on the same computer as this utility, this utility will not run properly. Do not run the following software programs and services concurrently with this utility. <Software programs that cannot be run concurrently> Fuji Xerox (Ltd) CentreWare Mailbox Agent Fuji Xerox (Ltd) Document Director Muratec Sales (Ltd) OfficeBridge * Precautions when using CentreWare Flow Service from Fuji Xerox (Ltd) Please use the utility that is compatible to the version of CentreWare Flow Service in-use. For details, please refer to the Readme for CentreWare Flow Service. ------------------------------------------------------------- 5. Cautions/Limitations on Terminal Service and MetaFrame ------------------------------------------------------------- * Required System Configuration This driver operates properly on Intel x86 processor-based computers running the following combinations of server and client environment. (Make sure that configurations such as the clock speed of the CPU and memory match the recommended system configuration of the operating system.) ** Terminal Service <Server Environment> Terminal Service works on Microsoft(R) Windows(R) 2000 Server English version. Terminal Service works on Microsoft(R) Windows Server(TM) 2003 English version. <Client Environment> Terminal Service Client must be installed on Microsoft(R) Windows(R) 95/98/Me English version, Windows NT(R) 4.0 English version or Windows(R) 2000/XP English version. ** MetaFrame <Server Environment> The following MetaFrame works on Microsoft(R) Windows Server(TM) 2003 English version. Citrix(R) MetaFrame(R) Presentation Server 3.0 Citrix(R) MetaFrame(R) XP Presentation Server for Windows(R) Feature Release 3 The following MetaFrame works on Microsoft(R) Windows(R) 2000 Server English version. Citrix(R) MetaFrame(R) 1.8 Service Pack 4 and above Citrix(R) MetaFrame(R) XP Service Pack 1/FR2 Citrix(R) MetaFrame(R) XP Presentation Server for Windows(R) Feature Release 3 <Client Environment> ICA(R) Client Version 6.20.986 and above must be installed on Microsoft(R) Windows(R) 95/98/Me English version, Windows NT(R) 4.0 English version or Windows(R) 2000/XP English version. * To customers using MetaFrame XP Presentation Server for Windows 2000 FR3 If Service Pack 4 (or the amendment file Q329115 by Microsoft Corporation) is used in Windows 2000 Server, Mailbox Viewer2 may not be activated. If this happens, apply the amendment program XJ103W2K063 released by Citrix Systems Inc. This amendment program can be downloaded from Citrix Systems Inc.'s web site. Be sure to read the precautions stated on the Citrix System Inc.'s web site for applicability. * Installation ** By installing the MetaFrame or Terminal Service on a running server allow you to use on the client. It is not necessary to install it to the client. ** Use the Windows server console to install or uninstall. If you want to uninstall from the ICA (or Terminal Service) client, execute the Change User command from Command Prompt and switch the execution mode to the Install (Global) mode. (Refer to Microsoft Corporation's technical information 834870) * Network Scanner Utility2 service ** If a service is registered in Control Panel > Management Tool > Service Menu, the utility will start when Windows is launched. ** This service cannot be paused or restarted. ** Any errors that occurred on the Network Scanner Utility2 service will be recorded in the event viewer. * Number of simultaneous users The number of users available at the same time depends on the MetaFrame server resource (or Terminal Service). If multiple users are accessing the same device at the same time, it will be restricted by the maximum number of simultaneous connections of the device. * Logging in to the same account This utility may not operate properly for specific Terminal Server (or MetaFrame) or Terminal Service if the same user account has been logged in from multiple computers. Be sure to login to different accounts. * Usage Limitations When using the utility from ICA (or Terminal Service) client, a "Access Confirm" dialog will be displayed if the user does not have the Global Object creation rights. In this case, execute the following measures. You need to have the Administrator rights to perform this setting. ** Measures Open [Start] > [Programs] > [Management Tool] > [Local Security Policy], add a group or user that uses Terminal Service to the [Create Global Object] item in the [Security Settings]\[Local Policy]\[Assign User Rights] tree. * Saving settings by individual users The Temporary Save in and Save in folders have been set are as follows. (X: refers to system drive) ** Temporary Save in X:\Documents and Settings\User Name\Application Data\ Xerox\Network Scan\temp ** Save in X:\Documents and Settings\User Name\My Documents\ Xerox\Network Scan * Sound notification function When using the utility from ICA (or Terminal Service) client, the sound notification function of Mailbox Viewer2 is unavailable. * Using DocuWorks 5.0 to import It is necessary to change the DocuWorks settings if DocuWorks is used for importing in a MetaFrame (or Terminal Service) environment. For details, refer to "Compatibility for Windows(R) Terminal Server (Service) and Citrix Inc. MetaFrame(R) " on our web site. ------------------------------------------------------------- 6. Cautions/Limitations on Accessibility ------------------------------------------------------------- * Limitations due to software specification ** Only the first four characters of a password are used, even if more are entered. ** The same label can be read twice. ** Phrases that are not displayed can also be read. * Other Limitations ** The bold frame indicating the correct focus may not be displayed for the control with the correct focus. The read software will still perform reading. ** The focus may be shifted for controls that cannot be changed when using a TAB key. ** The default settings of the "Animation Display When Importing" for scan driver depends on whether the screen reader is activated when installing this utility. The animation will not be displayed if the screen reader is activated and vice versa. However, as the diagnosis may not be correct depending on the environment used, you can change the animation display settings manually at the "Display Animation When Importing" at the scan driver settings screen if desired. -------------------------------------------------------------- 7. Cautions/Limitations in the application of this scan driver -------------------------------------------------------------- This section describes the cautions and limitations for individual applications that are identified. * All applications ** Memory error or freezing/hanging of application may occur when importing huge images. As the imported document may be deleted, check the specification of the application before using and import an image that does not exceed the permitted value. ** As lesser memory size that can be secured in Windows XP as compared to Windows NT4.0 and Windows 2000, when large-sized image (A0 600dpi-equivalent) is imported, the scan driver will show an error message stating, "Memory Error: Insufficient Memory". ** When document scanned in pseudo-grayscale is imported, spots may appear on the image. ** For applications that do not support multi-page document, only the first page will be imported even though multiple pages of the scanned document are imported. In this case, open the "Settings" dialog box from the "Settings" button of the scan driver and then select "By page" for the "Display Mode". As the document information will be divided and displayed one page at a time with this setting, import the images of these divided pages one page at a time. Only the first page will be displayed. ** For applications with gradient correction function, the orientation of the imported document will be rotated and the display may be tilted. This problem can be avoided if you do not select the gradient correction in the application. Read the application manual on the method of setting gradient correction. ** Depending on the application, there are limitations on the display of multi-page TIFF file created by Mailbox Viewer2. This includes one of the following. 1) Cannot be displayed or only the first page is displayed. 2) All pages or only the first page of the uncompressed color and grayscale multi-page tiff file are displayed. 3) Documents with color and black/white pages or mixed size multi- page Tiff file is not displayed. 4) Only the first page of a multi-page Tiff file consisting of only black/white pages is displayed. * Adobe Systems, Inc. Adobe(R) Acrobat 4.0/Adobe(R) Acrobat 5.0 If Cancel is selected during the importing process from the scan driver, an error message will appear. However, you can still continue to use the scan driver. When importing cannot be performed due to insufficient virtual memory, you can resolve this problem by changing to an available drive where the environmental variable TEMP has sufficient disk space. When importing to Acrobat cannot be performed due to the limitations of the image size, an error message stating, "Could not complete the acquisition because of a problem with the device." will be displayed. * Adobe Systems, Inc. Adobe(R) Acrobat 6.0 Multiple pages (documents) cannot be imported in a batch. Open the dialog box using the "Settings" button in the scan driver,then select "By page" for "Display Mode" and import one page at a time. [Save Password] feature is enabled automatically. To change the scanner device or the mailbox, press the [Change Scanner] button to go to the screen which shows a list of scanner device. When a document is imported using Acrobat 6.0, an asterisk (*) will be attached at the extreme left of the imported page and may be displayed in the document list. When this image is displayed using Acrobat, the image at the lower end may be missing. If this happens, open the file that is imported via Mailbox Viewer2 using Acrobat. If there are unwanted pages after importing all the pages, use the "Delete" button to delete all of them. * Adobe Systems, Inc. Adobe(R) Acrobat 7.0 Continuous importing cannot be performed if the document consists of both monochrome and color pages; a message will appear. When the message appears, press [OK] to return to the [Acrobat Scan] screen. Press [Next] on this screen to go to the document list screen that was opened previously. To import the next page, specify the document that has been stopped (displayed with an asterisk (*)) and scan. Importing will resume from the next page. [Save Password] feature is enabled automatically. To change the scanner device or the mailbox, press the [Change Scanner] button to go to the screen which shows a list of scanner device. Do not use OCR function. Select File menu, [Create PDF], and then [From Scanner]. On the [Create PDF From Scanner] screen, deselect the [Recognize Text using OCR] check box. If scanning is performed with [Recognize Text using OCR] check box selected, document may not be scanned correctly. * Adobe Systems, Inc. Adobe Photoshop 5.5/Adobe Photoshop 6.0 /Adobe Photoshop 7.0/Adobe Photoshop CS According to Photoshop specifications, a long document of maximum 30000 pixels x 30000 lines can be read by the application. When this limit is exceeded, an error message will appear if you try to import the document and after which, the scan driver dialog box cannot be closed. When this happens, terminate Photoshop by pressing Ctrl+Alt+Del. Depending on the memory size of the Computer, an error message stating, "Network connection failed" may appear after "Select TWAIN_32 Source..." is executed. When this happens, reduce the memory size by approximately 50% at Memory & Image Cache... of Preferences from File (for Ver. 5.5) or Edit (for Ver. 6.0). * Microsoft Corporation Word 2000/Word 2002 * Microsoft Corporation Excel 2000/Excel 2002 * Microsoft Corporation PowerPoint 2000/PowerPoint 2002 Missing pages or document loss may occur when importing By File, therefore, it is necessary to use By Page. For Word 2000/Excel 2000/PowerPoint 2000, if the data to be imported is too large and the resolution is too high, it may not be imported. Reduce the size of the data or the resolution. * Microsoft Corporation PhotoDraw 2000 Documents exceeding 3968 lines cannot be read by the application. Thus documents of the following sizes and resolutions will be displayed as blank sheets of paper: A4/Ledger and above with 300dpi B5/Letter and above with 400dpi All sizes with 600dpi However, the scanned images still remain in the mailbox. You can use other applications or the Mailbox Viewer2 to import the scanned images. After importing, if the scanned images still remain in the mailbox, delete them by clicking the Delete button on the dialog box. For iFAX documents, the first page will be displayed as a blank sheet if the mail header of the first page is a 600dpi-product. When importing multi-page document by file, configure the "Method" to "Your Scanner Software". You can find "Method" in the following location: Select "Scan Picture" from File to display the "Scan" screen. You will find "Method" on the screen. * Microsoft Corporation PhotoEditor 3.01/PhotoEditor 3.0.2.3 Documents containing both B/W and color pages cannot be scanned. Mixed size documents cannot be scanned. If the data to be scanned is too large and the resolution is too high, it may not be scanned. Reduce the size of the data or the resolution. iFAX documents will be displayed as blank sheets as the mail header for first page is 600dpi. However, if you import the documents by page, you will be able to import from the second page onwards. * Microsoft Corporation Picture It! 2000/Picture It! Publishing Platinum Edition 2002 Document exceeding 3968 lines cannot be read by the application. If the data to be scanned is too large and the resolution is too high, it may not be scanned. Depending on the model, iFax document cannot be imported as the first page of mail header is 600dpi. However, if you import the documents by page, you will be able to import from the second page onwards. When importing a document of multiple pages that was scanned using the Automatic Document Feeder, if the size of each page and the resolution are different,subsequent pages after the first page may not be imported correctly.When this happens, select "By page" and import one page at a time. If Cancel is selected during the importing process from the scan driver, an error message will appear. However, you can still continue to use the scan driver. For Picture It! 2000, if the "Smart Task Scan" of "Scanning Method" is selected, an error message will appear when you quit the scan driver but there will be no problem the next time you use it. * ScanSoft, Inc. OmniPage(R) Pro 10/OmniPage(R) Pro 11 For OmniPage(R) Pro 10, select "Yes" for "Show TWAIN settings before scan" of the "TWAIN Scanner Settings". You can find "TWAIN Scanner Settings" in the following location: Display the Control Panel screen on the windows. Click "Caere Scan Manager 5.0" to display the "Caere Scan Manager 5.0" screen. Select "TWAIN SCANNER" to display the "TWAIN SCANNER Properties" screen. You will be able to find "TWAIN Scanner Settings". Do not select "AutoOCR" for OmniPage(R) Pro 10. For OmniPage(R) Pro 11, if the data to be imported is too large and the resolution is too high, it may not be imported. Reduce the size of the data or the resolution. For OmniPage(R) Pro 10 and OmniPage(R) Pro 11, the documents cannot be imported by file. Import the documents by page. * ScanSoft, Inc. Pagis PRO 97/Pagis PRO 3.0 If Cancel is selected during the importing process from the scan driver, an error message will appear. However, you can still continue to use the scan driver. For Pagis PRO 97, configure the correct settings for "Document Contents" and "Color depth" depending on the type of document (color/grayscale/black and white) before importing files. In the event that you have imported the scanned images with incorrect settings, they will still be stored in the mailbox. Configure the correct settings and import again. After importing, if the scanned images still remain in the mailbox, delete them by clicking the Delete button on the dialog box. For Pagis PRO 97, if the data to be imported is too large and the resolution is too high, it may not be imported. Reduce the size of the data or the resolution. For Pagis PRO 97, if you quit the scan driver, an error message will appear but there will be no problem the next time you use it. For Pagis PRO 97, the documents cannot be imported by file. Import the documents by page. For Pagis PRO 3.0, for documents with color and black/white pages, the display orientation for color and black/white pages may be different. Uncheck the "Auto Orient" selection to prevent this problem from occurring. You can find "Auto Orient" in the following location: Click the scanner icon on Pagis PRO 3.0 and the "Pagis Scan Tool- Scanner" screen will be displayed. Select "Properties..." and the "Properties-Any Document" screen will appear. You will find "Auto Orient" on the screen. * ScanSoft, Inc. TextBridge PRO 98/TextBridge PRO 9.0/ TextBridge PRO Millennium The limit for a long document is about 20000 lines. Set the "Scanner Settings" to "Scanner's TWAIN dialog box". When "TextBridge Settings" is set, importing can be done normally but the scan driver might not be able to quit normally. If Cancel is selected during the importing process from the scan driver, an error message will appear. TextBridge PRO 98 does not support color and grayscale. In the event that you have imported the scanned images with incorrect settings, they will still be stored in the mailbox. You can use other applications or the Mailbox Viewer2 to import the scanned images. After importing, if the scanned images still remain in the mailbox, delete them by clicking the Delete button on the dialog box. For TextBridge PRO 98, if you click the TextBridge PRO 98 window using a mouse when the scan driver screen is displayed, the scan driver screen will be hidden at the back of the screen. If this happens, bring it to the front. For TextBridge PRO 98, if the data to be imported is too large and the resolution is too high, it may not be imported. Reduce the size of data or lower the resolution. For TextBridge PRO 9.0, ServicePack1 is required in order to activate the scan driver. For TextBridge PRO 9.0/TextBridge PRO Millennium, the resolution of the image from the scan driver will be changed by the application. * ScanSoft, Inc. PaperPort DELUXE 8.0 * Visioneer, Inc. PaperPort DELUXE 4.0/PaperPort DELUXE 7.0 The limit for a long document is about 20000 lines. * Eastman Software, Inc. Imaging for Windows(R) (Only relevant in Windows 2000) When importing a document with color and black/white pages,or color documents and black/white documents at the same time, the documents may be deleted and importing is cancelled. When this happens, pages that have been imported correctly will be stored in the application. Follow the procedure below to continue scanning. 1) Re-display the list of documents in the computer where importing was conducted. 2) Select the "Settings" button to open the Settings dialog box. 3) Configure the "Display Mode" to "By page". 4) Import the remaining pages marked with an *, one page at a time. Rough images may be displayed for black/white images. When this happens, go to "Display" and check "Grayscale" for a smooth image. When importing mixed size documents, all pages are assumed to have the same size and resolution as the first page. Thus subsequent pages that are different from the first page may not be displayed correctly. When this happens, select "By page" and import one page at a time. The limit for a long document is about 20000 lines. When this is exceeded, an error message from Imaging will be displayed. Rough images may be displayed for black/white images. When this happens, go to "Display" and check "Grayscale" for a smooth image. When importing mixed size documents, all pages are assumed to have the same size and resolution as the first page. Thus subsequent pages that are different from the first page may not be displayed correctly. When this happens, select "By page" and import one page at a time. The limit for a long document is about 20000 lines. When this is exceeded, an error message from Imaging will be displayed. -------------------------------------------------- 8. Revisions in this software version -------------------------------------------------- Ver. 3.0.2IE First release Ver. 3.0.3IE Added support to the "Administrators" authorization rights for French, Italian, German and Spanish OS. Changed the access rights for "Everyone" group user in the folder to be installed for the above-mentioned OS. Resolved the problem of an error "InstallShield Failure" occurring during installation using Windows NT4.0 and installation cannot be performed. Changed InstallShield 6.10 to InstallShield 6.31. Resolved the problem of insufficient capacity on the FD to store the file in Disk1. Ver. 3.6.2IE Resolved the problem of the stipulated mailbox cannot be accessed even though the correct mailbox number is entered after text has been saved to Mailbox Number. Resolved the problem of the device name not being displayed in a shared environment with Service for UNIX 2.0. Resolved the problem of the scroll bar not being enabled when multiple scanner devices are displayed. Resolved the problem of detecting a TIFF file in creation, from the software for monitoring the folder for storing the file of Mailbox Viewer2 and converting the created TIFF file. Resolved the problem of scanning using FireWorks being unavailable. Increased the number of devices that can be registered in the dialog box "Change Display" to 50. Resolved the problem of scanning being unavailable when network is specified as the save destination in Windows NT4.0. Resolved the problem of devices with the same name being allowed to be registered repeatedly. Resolved the problem of the "Cancel" button cannot be selected while importing in Mailbox Viewer2. Resolved the fault of application error occurring while importing specific Fax documents. An error message can be displayed when the ports are conflicting. Data already imported into the computer before the transmission with the multi-function machine is cut off while importing documents stored in the Mailbox can now be retrieved. Created the "Search local network scanners" option which allows user to specify whether to search the local network. Resolved the problem of the inability to move to the "Play" button using the "Tab" key on WAVE file selection screen on Mailbox Viewer2. User can switch whether to display animation while importing from the scanner driver. Added a shortcut key for "About" in the pull down menu. Resolved the problem of high contrast (black & white) on the display. Added WorkCentre Pro 423/428 and WorkCentre 24 to compatible models of Xerox Network Scanner Utility2. This will uninstall the Xerox Network Scanner Utility V2.9.4IE and below for WorkCentre Pro 423/428 when Xerox Network Scanner Utility2 is installed. Added fax feature for WorkCentre 24. Changed "File Name" to "File Name or Location" in Folder Naming in Import Settings of Mailbox Viewer due to the addition of the fax feature. Added support for Windows Server 2003. Ver. 4.2.0IE Added support to display error messages when the ports are conflicting. Improved the performance when scanning large volume documents. Enabled the creation of image data for the successfully decoded data even if a decoding error has occurred while importing with Mailbox Viewer2 or scan driver. Resolved the problem where uninstallation cannot be performed when double-byte characters are included in the login name. Added support for Windows Server 2003. The selections for functions that are not supported by the model that you are using will be disabled. For models that support additional options, functions that are provided by these options will be enabled even if these options are not installed. The scan driver will always scan one page at a time for multi-page scanning in Acrobat 6.0. Improved the scan performance when large amount of documents are stored in the mailbox. Added support for WorkCentre M123/M128. Ver.5.2.2IE Restricted the use of port for external transmission and improved the convenience when used in an environment configured with Personal Firewall. Added support for MetaFrame. Added support for Windows 2000 Server /Advanced Server Terminal Service. Added support for Windows Server 2003 Terminal Service /Remote Desktop Management. When "File Name or Location" is selected, whether the priority is given to file name or location depends on the file type. Resolved the occasional occurrence of PC freezing during installation. Changed the operation for continuous import from Acrobat 6.0. Added support for Xerox 4110. Ver.5.2.3IE Added support for Xerox 4590 Ver.5.4.1IE It is no longer necessary to restart Windows after installation. Software such as ARCServe2000 SP3 and Service for UNIX can now coexist together. Added support for WorkCentre Pro 123/128. Added support for WorkCentre 133,WorkCentre Pro 133. Ver.5.5.9IE Set up restriction on the number of password entries. Indicated version in title bar. Changed the operation of restoring the minimized document list screen to its original size. For PC operating with multiple processors (including hyper-threading), the problem of Network Scanner Utility2 hang-up has been resolved. Added support for WorkCentre 7132 * Checking version information On each dialog of the Utility, you can click the icon on the top left to display the pull-down menu and then select "About" to check the information. Adobe, Acrobat and Adobe Photoshop are registered trademarks or trademarks of Adobe Systems Incorporated and its subsidiaries in each country. Intel, i486 and Pentium are registered trademark of Intel Corporation of America. Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation of America. Xerox is a registered trademark of Xerox Corporation. Citrix, MetaFrame, ICA are the trademarks or registered trade marks of Citrix Systems, Inc. (America) and other countries. All other product/company names are registered trademarks or trademarks of the respective companies.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.