SHUTTLE CONNECTION PRODUCT FREQUENTLY ASKED QUESTIONS Topics: 1. Parallel Port recognition issues 2. Miniport Driver (MPD) loading problems 3. Uninstalling or preventing a Shuttle MPD from loading 4. Removing the Shuttle software from your system 5. Assigning/Reassigning the Shuttle Device drive letter 6. Shuttle MPDs on NEC systems 7. Shuttle products and Plug'n'Play 8. Daisy Chaining Shuttle Devices 9. Shuttle Hard Disks and FDISK 10. General Checks and Tips on improving overall performance 1. Parallel Port recognition issues The system has an EPP parallel port, but the MPD does not initialize in EPP resulting in lower than expected speed. Solution: The Shuttle MPD will initialise in EPP only for parallel port port bases set to 378h and 278h. If the parallel port to which the Shuttle Device is connected is configured for 3BCh, the MPD will not init in EPP. Check the port base setting for the parallel port to which the Shuttle Device is connected in the following way: From the Device Manager, expand the Ports(LPT and COM) item. Click on the LPT port, Click on Properties, Select the Resources tab and the port base setting will be displayed. Change it to 378h or 278h and re-boot the system. Check that the configuration for the parallel port in the systems CMOS setting also reflects the same change that has been made in the Device Manager. Check if the parallel port mode setting in the CMOS is set to EPP. A utility called PPTool is included on your installation diskette. Running PPTool will provide you with information about your system configuration and will allow you to determine the maximum data rates that your parallel port can sustain. 2. Miniport Driver (MPD) loading problems The system crashes after installing the Shuttle MPD. Solution: a. Disconnect the Shuttle Device and bring up the system. b. In the Device Manager, expand the SCSI adapters item, click on the Shuttle MPD entry, click on Properties, select the Settings tab, c. Type "/DE", d. Save and re-boot the system after connecting the Shuttle Device. If this does not work: Repeat steps a and b. c. Type "/R2 /W2 /DI" d. Save and re-boot the system after connecting the Shuttle Device. Configuration clashes often lead to problems that crash the system or prevent the Shuttle MPD from loading successfully. Check that the other devices installed in the system are not configured to use the same port base and IRQ values. A typical example is Sound Cards which are popularly configured to use IRQ 7. Refer to section 10. for more information on this topic. 3. Uninstalling or preventing a Shuttle MPD from loading Solution: To unistall the Shuttle MPD, in the Device Manager expand the SCSI Adapters item, select the entry for the Shuttle device, Click on Remove. Confirm when the confirmation dialogue box appears and re-boot the system to reflect the change. The Shuttle MPD entry will now no longer appear in the Device Manager under SCSI Adapters. The MPD will NOT be deleted from it's installed path. To prevent the Shuttle MPD from loading, in the Device Manager, expand the SCSI Adapters item, the Shuttle MPD entry, Click on Properties, un-check the box that reads "Original Configuration[Current]". Re-boot the system, the MPD will not load. This can be verified by the red "X" that will be displayed alongside the MPD entry in the Device Manager. 4. Removing the Shuttle software from your system The software can be removed by using the Add/Remove Programs utility in the Control Panel folder. Select the EPST Ver 1.03 entry, click on Add/Remove and then confirm the delete. 5. Assigning/Reassigning the Shuttle Device drive letter In the Device Manager, select the Shuttle Device by clicking on it, Click on the Settings tab, change the drive letter displayed and re-boot the system to reflect the change. 6. Shuttle MPDs on NEC systems On machines like the NEC 9800 series, the MPD requires to be explicitly supplied with the parallel port IRQ and port base values. In the Device Manager, expand the SCSI Adapters item, click on the Shuttle MPD, click on Properties, select the Settings tab, type the port base and IRQ values as follows: PORT=0xAAA IRQ=B The 0x prefex is mandatory. AAA is the port base e.g.378 and B is the IRQ value e.g.7. 7. Shuttle products and Plug'n'Play Do Shuttle Products support PnP? Answer: PnP enabled Shuttle devices will be auto detected by Win 95 and can be installed by the Hardware Wizard. Insert the installation MPD diskette when prompted and subsequently check in the Device Manager for the MPD entry under SCSI Controllers. Disconnecting and reconnecting a PnP Shuttle Device will require a Refresh to be forced at the Device Manager. 8. Daisy Chaining and Shuttle Devices Multiple Shuttle Adapter Daisy Chaining is not currently supported. SCSI device daisy chaining is supported. Ensure that the first and the last device on the daisy chain are terminated properly and that all intermediate devices are NOT terminated. Ensure that each device on the daisy chain has a unique SCSI Id. 9. Shuttle Hard Disks and FDISK In order to partition the Shuttle HDD with the FDISK command, Int 13h support has to be enabled. In the Device Manager, Select tthe Shuttle Device, Click on Properties, check the box pertaining to Int 13 support and re-boot the system. Executing FDISK from the DOS prompt will now allow you to change to the disk connected to the Shuttle Connection. 10. General Checks and Tips on improving overall performance Ensure that all cable connections are secure. Ensure that the CMOS setting configuration for the parallel port and the setting in the Device Manager are the same. Ensure that there are no Port Base and IRQ clashes with other installed devices such as Sound Cards. If the parallel port supports EPP, ensure that the parallel port mode in the system CMOS is set for EPP. To Step up the system performance, in the Control Panel, select System, select the Performance tab, click on File System, ensure that the Performance is set to Full. Select the Trouble Shooting tab and ensure that the Write Behind Cache is enabled. These are usually the default settings. The Shuttle MPDs are programmed to give maximum performance for the following parallel port Port Base and IRQ combinations: 378h and 3BCh and IRQ 7 278h and IRQ 5 Port Base and IRQ combinations other than these are likely to slow down the performance. If your systems parallel port is configured differently, for e.g., 378h and IRQ 5, the IRQ value must be explicitly specified to the MPD as follows: From the Control Panel, select System, click on Device Manager, expand the SCSI Controllers item, click on the Shuttle MPD entry, click on Properties, click on the Settings tab and type: IRQ=5 Save the settings and re-boot the system.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
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Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
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