+------------------------------------------------------------------+
| Subject: | Using Maxtor's Diagnostic (MAXDIAG.EXE) Utilities |
+------------------------------------------------------------------+
| Nr: |TN-9811-002 | Revision: | 02 | Date: | 10 May 1999 |
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| Model: | N/A | Product: |MAXDIAG.EXE | Version: | 1.09 |
+------------------------------------------------------------------+
| Summary: | Step by step procedure to perform hard drive |
| | diagnostics via MAXDIAG.EXE. |
+------------------------------------------------------------------+
| Disclaimer: |This Document is provided as is without any warranty|
| |of any kind, either expressed or implied. In no |
| |event will MAXTOR CORPORATION be liable to you for |
| |any damages, including any loss of profit or |
| |savings, arising out of the use or inability to use |
| |the information contained in this document. Maxtor |
| |Corporation makes no representations or warranties |
| |with respect to the contents hereof and specifically|
| |disclaims any implied warranties of merchantability |
| |or fitness for any particular purpose. |
+------------------------------------------------------------------+
| Y2K Ready |
+------------------------------------------------------------------+
| The functionality of Maxtor utility programs are not affected |
| by the date (year). None of these programs use calendar dates, |
| therefore they are not affected by the coming century date |
| change. |
+------------------------------------------------------------------+
The MAXDIAG.EXE program is specifically designed for and is to be
used ONLY with Maxtor IDE/AT hard drives. This program will perform
non-destructive defect surface scans and if need be, low-level
format the hard drive and restore the media to it's original
factory format. The use of this software with other manufacturer's
products is not authorized, the use of this application on other
manufacturer's products may produce results that render the drive
unusable. Use of this application with other manufacturer's products
is entirely at the user's own risk.
! WARNING !: All data on the drive will be lost when using the
Write Scan option of this utility. Maxtor recommends
backing up critical data and/or removing any other
hard drive(s) from the system before running this
utility.
NOTICE: The MAXDIAG.EXE program is provided as is without any
warranty of any kind, either expressed or implied. The
entire risk as to the quality and performance of the
program is with the user. In no event will MAXTOR
CORPORATION be liable to you for any damages, including
any loss of profit or savings, arising out of the use or
inability to use this software.
Maxtor Corporation makes no representations or warranties
with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or
fitness for any particular purpose.
NOTE: The MAXDIAG.EXE utility is effective on all Maxtor 7000
series, CrystalMax, and DiamondMax IDE/EIDE hard drives
greater than or equal to 500 MB. Contact Maxtor Technical
Assistance (1-800-2MAXTOR option #1) for available
low-level format utilities/diagnostics for older Maxtor
products.
Purpose: The MAXDIAG.EXE utility is designed to perform diagnostic
read/write verifications on Maxtor hard drives, return
the surface of the media to manufacturing specifications
and format the hard drive as it was shipped from the
factory.
==================================================================
MAXDIAG.EXE can be obtained from the following:
· MaxBlast Plus (version 1.1) and MaxBlast (version 9.08M) or higher
· Maxtor Utilities Diskette (MUD) version 6.0 or higher
· Maxtor's World Wide Web Site. Download the file named "HDDUTIL.EXE".
NOTE: HDDUTIL.EXE is a self-extracting file containing the
MAXDIAG.EXE file. Please see "Extracting HDDUTIL.EXE"
for proper file extraction procedures.
==================================================================
Extracting HDDUTIL.EXE
This file is compressed, and self-extracting. Prior to extraction,
Maxtor recommends that user's copy HDDUTIL.EXE to a formatted, DOS
(5.0 or higher), Windows 95, or Windows 98 3.5" floppy diskette.
1. Insert the floppy disk containing HDDUTIL.EXE in the appropriate
floppy disk drive and establish operations at that drive's DOS
prompt.
2. At the command prompt, type "HDDUTIL" and press the [Enter] key.
At this point, two files will be extracted to the floppy disk:
· MAXDIAG.EXE - Maxtor's Diagnostic and Low Level Format Utility
· MAXDIAG.TXT - Text file giving procedures to run MAXDIAG.EXE
NOTE: MAXDIAG.TXT is this document.
==================================================================
Technicians Overview:
The following is a brief synopsis for performing hard drive
diagnostics via the MAXDIAG.EXE utility:
· Clean Boot the system to the "A:\>" prompt with a bootable DOS,
Windows 95 or Windows 98 system diskette.
NOTE: This application cannot be executed under any Windows
(GUI) environment or the DOS command prompt window. The system
must be booted to the DOS command prompt!
· Insert the disk containing the downloaded file, MaxBlast Plus
(version 1.1 or higher), MaxBlast (version 9.08M or higher)
or the Maxtor Utilities Diskette.
· If using the Maxtor Utilities Diskette, type "cd llfdiag\diags"
and press the [Enter] key. After changing to the llfdiag\diags
directory (or if the file was downloaded/obtained from
MaxBlast/MaxBlast Plus diskette), type "MAXDIAG" and press the
[Enter] key.
· Type "Y" to accept the conditions of the Maxtor Disclaimer.
· Review the "Handling Precautions" screen. After reviewing the
precautions, press any key to continue.
· Press the "Up" or the "Down" Arrow keys to move between the
Menu Options. Once an option is highlighted, press the [Enter]
key. Press the [Esc] key or the [F3] key to abort the execution
of the MAXDIAG.EXE utility.
· From the Main Menu, highlight "Select Drive" and press the
[Enter] key. If the hard drive is on the Primary IDE Interface
Port, highlight Primary and press the [Enter] key. If the hard
drive is on the Secondary IDE Interface Port, highlight Secondary
and press the [Enter] key. If the hard drive is the Master on
the selected IDE Interface Port, highlight Master and press the
[Enter] key. If the hard drive is the Slave on the selected IDE
Interface Port, highlight Slave and press the [Enter] key.
· Highlight "Quick Test" and press the [Enter] key. Highlight
"Read Scan" and press the [Enter] key. Highlight "Write Scan"
and press the [Enter] key.
! WARNING !: All data on the drive will be lost when using the
Write Scan option of this utility. Maxtor recommends backing up
critical data and/or removing any other hard drive(s) from the
system before running this utility.
· Press the [Esc] key (or press the [F3] key) to exit the MAXDIAG
utility. This will return the user to the operating system's
command prompt.
OVERVIEW COMPLETE
==================================================================
Step by Step Procedure:
The following is Step by Step procedure for performing hard drive
diagnostics via the MAXDIAG.EXE utility:
1. Clean Boot the system to the "A:\>" prompt with a bootable DOS,
Windows 95 or Windows 98 system diskette.
NOTE: a Clean Boot is defined as booting to a system diskette
that loads no software drivers into memory.
2. Insert the Maxtor Utility Diskette or the diskette containing
the downloaded files in the appropriate Floppy Disk Drive and
establish operations at that drive's DOS prompt.
3. If using the Maxtor Utilities Diskette, type "cd llfdiag\diags"
and press the [Enter] key. The DOS prompt will change to
{drive}:llfdiag\diags>.
NOTE: Skip step 3 if using the extracted files downloaded from
Maxtor's World Wide Web Site or executed from the
MaxBlast/MaxBlast Plus diskette.
4. Type "MAXDIAG" and press the [Enter] key. This will:
· execute the diagnostic program
· display the Maxtor logo
· display the Disclaimer Screen
5. To accept the conditions of the Maxtor Disclaimer, type "Y"
and press the [Enter] key. Press any other key to abort the
execution of the MAXDIAG utility.
6. Carefully review the Handling Precautions screen. Once the
Handling Precautions have been reviewed, press any key to
proceed to the Main Menu.
7. At this point, the Maxtor HDD Diagnostic 1.09 menu will
appear on the screen. Press the "Up" or the "Down" Arrow keys to
move between the Menu Options. Once an option is highlighted, press
the [Enter] key. Press the [Esc] key or press the [F3] key to
abort the execution of the MAXDIAG utility.
8. Highlight "Select Drive" and press the [Enter] key.
· If the hard drive is on the Primary IDE Interface Port,
highlight Primary and press the [Enter] key. If the hard
drive is on the Secondary IDE Interface Port, highlight
Secondary and press the [Enter] key.
· If the hard drive is the Master on the selected IDE Interface
Port, highlight Master and press the [Enter] key. If the hard
drive is the Slave on the selected IDE Interface Port, highlight
Slave and press the [Enter] key.
9. Highlight the "Quick Test" option and press the [Enter] key. The
"Quick Test" performs a short evaluation of the drive to verify
basic functionality. If the hard drive passes the "Quick Test",
proceed to the Step 10. The following will be displayed if the hard
drive fails the "Quick Test":
This drive has failed one or more tests. If you do not have a recent
backup of the data, please do so now if possible. Please call Maxtor
Customer Service at 1-800-262-9867, then choose option #2 for Customer
Service and make sure you tell the customer service representative
that the diagnostic software reported error code xxxxxx for a faster
replacement.
NOTE: The "x" values will vary pending on the error code.
10. Highlight the "Read Scan" test option and press the [Enter] key. The
"Read Scan" test performs a non-destructive read verify across the entire
selected drive. If the drive passes the "Read Scan" more than likely the
hard drive is functioning normally. However, Maxtor suggests that users
proceed to the Step 11 and perform the "Write Scan" test. The following
will be displayed if the hard drive fails the "Read Scan":
This drive has failed one or more tests. If you do not have a recent
backup of the data, please do so now if possible. Please call Maxtor
Customer Service at 1-800-262-9867, then choose option #2 for Customer
Service and make sure you tell the customer service representative
that the diagnostic software reported error code xxxxxx for a faster
replacement.
NOTE: The "x" values will vary pending on the error code.
! WARNING !: All data will be lost when the "Write Scan" test is performed.
Maxtor recommends that users backup any/all critical data and removing
other hard drives before proceeding to Step 11.
11. Highlight the "Write Scan" test option and press the [Enter] key. The
"Write Scan" test performs a data-destructive, write across the entire
selected drive. At this point, a read warning screen will appear on the
screen.
12. Type "YES" and press the [Enter] key to proceed with the "Write Scan" test.
13. If the hard drive passes the "Write Scan" test, the drive is returned to
factory specification. The following will be displayed if the hard drive
fails the "Read Scan":
This drive has failed one or more tests. If you do not have a recent
backup of the data, please do so now if possible. Please call Maxtor
Customer Service at 1-800-262-9867, then choose option #2 for Customer
Service and make sure you tell the customer service representative
that the diagnostic software reported error code xxxxxx for a faster
replacement.
NOTE: The "x" values will vary pending on the error code.
14. Press the [Esc] key or press the [F3] key to exit the MAXDIAG
utility. This will return the system back to the DOS command prompt.
NOTE: If the system does not return to the DOS Command Prompt:
· Remove the Diskette containing the MAXDIAG.EXE utility
(e.g., MaxBlast/MaxBlast Plus).
· Insert a bootable DOS, Windows 95 or Windows 98 System Diskette.
· Reboot the system.
15. Partition and high level format the hard drive using the operating system.
NOTE: This option is ONLY required if the Write Scan is performed on the
hard drive.
====================================================================================
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.