Commonly Asked Questions and Answers
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Q: What should I do first when I encounter problems with
my network card?
A: Run the DIAG program on the card's setup disk to
help you diagnose the problem. To install and run
DIAG, insert the setup disk intro drive A. Then
from the DOS prompt type:
A:
CD DIAG
INSTALL
Q: What interrupt is recommend to be use with PCI adapter?
A: If your PC has a PCI BIOS of 2.0 or greater, you
shouldn't have to worry about assigning interrupts --
your computer should automatically set the card's
interrupt (IRQ) value for you.
Q: I have an ASUS motherboard but I can't load Novell Netware server
driver for the EtherFast 10/100 LAN Card. Why?
A: Both ISA and EISA on the ASUS PCI motherboard must be used
with specific versions of ASUS's BIOS for the machine and
adapter to work together correctly in the Novell Netware
server. On the Netware workstations, any version of the
ASUS BIOS will work without problems.
Q: My PCI driver doesn't work with EMM386 loaded.
A: Version 4.48 of EMM386 conflicts with the PCI bus I/O
allocation scheme. If you're using EMM386 and believe it
is conflicting with your device, upgrade your EMM386
program to version 4.49.
Q: I have problems with my M54PI motherboard form Micronics (or from
Micron and Microsys). What should I do?
A: These motherboards only have one slot that complies with
the INTA/PCI bus specification, and it is usually the slot
farthest from the power supply. Try using this slot.
Wake-On-LAN (WOL)
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Q: What kind of PC supports the Wake-On-LAN function ?
A: Please refer to the manual of mother board for details.
The manual will list the Wake-On-LAN (WOL) support if it does.
Normally, the mother board must provide a 3-pin WOL connector.
The pin-out of it is defined as below.
a) System requirement :
ATX power supply
ATX mother board
the adapter with the WOL cable (3-pin cable)
Q: How to wake up the PC ?
A: There are three methods to wake up the PC.
a) Magic Packet
b) Link Change
c) Wake-Up Frame (not supported now)
The wake-up singal could be generated by the following way :
a) Detection as the link state changed from link fail to link pass.
b) Detection of a Magic Packet received.
c) Detection of a Wake-Up-Frame received. (not supported now)
Q: What is a Magic Packet?
A: The Magic Packet technology is defined by AMD and used to
remotely wake up a sleeping PC.
The format of Magic Packet is a valid Ethernet packet that
contains a specific sequence of 16 duplications of MAC address.
The synchronize stream is defined as 6 bytes of FFh.
Q: What is Link Change?
A: The ability to wake up a PC in sleep mode simply by disconnecting
or reconnecting the network cable connection.
The default entry is enabled for D3(cold) status.
Q: How many sleep statuss be supported by the adapter ?
A: Now we just support D3(cold) status for the WOL function.
Q: How can I put the adapter to D3(cold) for WOL ?
A: Power on a PC and wait for EEPROM download completed.
The PC will enter D3(cold) status after power off it.
The default entry is enabled for this status.
Q: What is the WOL connector in the adapter and its pin-out ?
A: There is a 3-pin connector located on the adapter.
The connector must connect to the WOL connector of the
mother board.
The pin definition of the 3-pin connector of adapter :
Pin 1..... +5V Standby power
Pin 2..... Ground
Pin 3..... RWU signal
Q: What can I do if the Wake-On-LAN (WOL) function did not work ?
A: Please refer to the TroubleShooting for details.
Q: What is Advanced Configuration Power Management Interface (ACPI) ?
A: It is a specification developed by Intel, Microsoft, and Toshiba.
It allows more advanced power management features for OS, BIOS,
PCI device and so on.
Wake-On-LAN (WOL)
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Diagnostic Procedures and TroubleShooting
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Check the following items if necessary :
1. Make sure the PC (be waken up) supports Advanced Power Management (APM)
or Advanced Configuration Power Management Interface (ACPI) and WOL.
Please refer to the manual of mother board of PC for details.
And check your mother board can be waken up by PME or RWU pin ?
After it, please set up the jumpers of adapter properly with the
manual with the adapter.
The PME and RWU pins are used to singal PC to wake up.
The PME pin is standard as defined in the PCI Specification and
active low.
But the RWU pin is non-standard and we need to use the jumpers,
J2 and J3, to set up its behavior.
About the detailed setting of jumpers, please refer to the manual.
2. Run the diagnostic utility to make sure the adapter works well.
If any failed, the adapter may be damaged. Please call for service.
3. Make sure that the adapter is well seated in the PCI slot, and the
3-pin WOL connector of adapter is well connected to the WOL connector
of mother board.
4. Magic Packet test:
Please prepare two PCs and two adapters.
One is for the PC A (be waken up), another for the PC B (wake up).
The PC B (wake up) will send the Magic Packet defined by AMD
to the PC A (be waken up) to wake up it.
Please refer to the following steps for details :
a) Please power on the PC A (be waken up) , in order to download the
setting in the EEPROM. Then, please power off the PC.
b) Please run the WOL utility on another PC B (wake up) under pure
DOS mode. The utility, WOL_SET.EXE, is placed in the \ACPI\ directory
of driver diskette.
c) The screen pops up, and please select the "wake up" item.
Then the utility will ask the Node Address of the adapter of the PC A
(be waken up).
d) Then the utility will send a Magic Packet to the adapter A to
wake up the PC A.
Note :
If any, problem, please run the WOL_SET.EXE file to diagnose
the functionality of adapter for WOL.
Please select the "be waken up" item to test the registers of
adapter A.
Please make sure the 3-pin connector is well connected.
5. Link Change test:
Please prepare one PC and one adapter.
Please refer to the following steps for details :
a) Please power on the PC, in order to download the
setting in the EEPROM. Then, please power off the PC.
b) disconnect the UTP cable, and re-connect it to force the link state
changed from the Link Fail to Link Pass.
Then, the PC is waken up.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.