XIRCOM COMPACTCARD MODEM 56 GLOBALACCESS
Software Release 1.12
January 25, 2000
==================================================================
Thank you for purchasing the Xircom CompactCard Modem 56
GlobalACCESS adapter. Xircom has done everything to ensure
that our adapters are compatible with the widest range of palm-
sized and handheld PCs possible. Xircom is equally committed
to customer satisfaction and timely response to their needs
and concerns.
CONTENTS
========
1) Xircom CompactCard Modem
2) Known Limitations
3) Windows 2000 Installation Notes
4) Xircom Customer Support
1) XIRCOM COMPACTCARD MODEM
========================
This release of the Xircom CompactCard Modem 56 GlobalACCESS
supports the following features:
- 56K (v.90) modem
- Worldwide homologations and approvals
- Wireless GSM support for Nokia, Ericsson and Siemens GSM
phones
2) KNOWN LIMITATIONS
=================
- Send / Receive fax with the Ericsson 788 phones works
intermittently.
- In general, faxing in Palm PC's is application dependent.
Some applications only support the send function.
- Wireless GSM connect speed is limited to 9600bps.
- The uninstall function in the RealView application cannot
uninstall the modem while it is present in the computer.
The card must be ejected prior to running the uninstall.
- Use of the RealView flash function in Windows NT 4.0 can
result in damage to the card and is not recommended.
- Hungary and Turkey, while supported by the modem
firmware, are not currently supported by the RealView
Country Select function. The modem can be set to one
of these countries via the hyperterminal program by
following these steps:
1. Open Hyperterminal
2. Select the Xircom CompactCard Modem
3. Enter AT+GCI=nn where nn equals the appropriate
two digit country code listed in the following
table:
Country GCI code
Hungary 51
Turkey AE
3) WINDOWS 2000 INSTALLATION NOTES
===============================
Windows 2000 currently does not contain information files
for the CFM56G. The following steps will allow installation
of the modem in Windows 2000:
1. Insert the Xircom CD into the computer.
2. If the CD autoloads, select "Install Software and
Documentation on This Computer". This will install
the software. Once this is complete, proceed to step 5.
3. If the CD does not autoload, click START\RUN. Browse to
the CD and select LAUNCHER.EXE.
4. Select "Install Software and Documentation on This
Computer". This will install the software.
5. When the software installation has completed the RealView
program will launch. At this point insert the CFM56G.
6. Windows 2000 will detect New Hardware and request the
drivers.
7. When requested for the drivers, direct the request to the
root directory of the CD.
8. At this point the CFM56G will be enumerated by the system
and RealView will detect it. It may be necessary to
reboot the system before all RealView functions can access
the modem.
4) XIRCOM CUSTOMER SUPPORT
=======================
To obtain customer support for your Xircom product, please
call or send a facsimile to the appropriate number listed
below.
Xircom has set up 56K modem lines to our BBS in the U.S. at
(805) 375-5280 so customers can take advantage of the latest
modem technology available from Xircom.
XIRCOM CORPORATE
North and South America
-------------------------------------------
Xircom, Inc.
Corporate Headquarters
2300 Corporate Center Dr.
Thousand Oaks, CA 91320
Shipping Address:
2101 Corporate Center Dr.
Thousand Oaks, CA 91320
Sales Support.............. (800) 438-4526
Sales Support.............. (805) 376-9300
Customer Support..... ..... (805) 376-9200
24-Hr Fax - Corporate...... (805) 376-9311
24-Hr Fax - Sales Support.. (805) 376-9220
24-Hr Fax - Cust. Support.. (805) 376-9100
24-Hr Data Lines - BBS..... (805) 376-9130
24-Hr E-mail................ cs@xircom.com
24-Hr Internet...... http://www.xircom.com
HOURS (Sales): 8 a.m. to 5 p.m., Mon-Fri
HOURS (Support): 5 a.m. to 5 p.m., Mon-Fri
XIRCOM EUROPE
Europe, Middle East, and Africa
------------------------------------------
Xircom Europe N.V.
Veldkant 31
B-2550 Kontich, Belgium
Sales Support.......... +32/(0)3 450.08.11
24-Hr Fax.............. +32/(0)3 450.09.90
Customer Support Telephone Numbers
Native English........ +32/(0)70 233 307
Native German......... +32/(0)70 233 850
Native French......... +32/(0)70 233 851
Native Dutch.......... +32/(0)70 233 852
Native Italian........ +32/(0)70 233 376
24-Hr E-mail............ eurots@xircom.com
24-Hr Internet...... http://www.xircom.com
HOURS (Sales): 9:00 to 17:00, Mon-Thu;
to 16:00, Fri
HOURS (Support): 9:00 to 18:00, Mon-Fri
Regional Sales and Marketing Offices
------------------------------------
Xircom France SARL
41 bis avenue de l'Europe
BP 264
F - 78147 Velizy CEDEX
France
Sales Support......... +33/(1) 34 63 09 40
24-Hr Fax ............ +33/(1) 34 63 09 41
Xircom Deutschland GmbH
Airport Business Center
Am Soldnermoos 17
85399 Hallbergmoos
Germany
Sales Support........ +49/(0)89 607 68 350
24-Hr Fax ........... +49/(0)89 607 68 355
Xircom Italy SRL
Via Giovanni da Udine, 34
20156 Milano
Italy
Sales Support.......... (+39) 02 3809.3605
24-Hr Fax.............. (+39) 02 3809.3606
Xircom AB
Kanalvagen 10C
S - 194 61 Upplands Vasby
Sweden
Sales Support........ +46/(0) 8 590.332.80
24-Hr Fax ........... +46/(0) 8 590.717.81
Xircom U.K. Ltd.
Worting House
Basingstoke
UK - Hampshire RG23 8PY
Sales Support........ +44/(0) 1256 332 552
24-Hr Fax ........... +44/(0) 1256 332 553
XIRCOM ASIA PACIFIC
Asia Pacific
------------------------------------------
Xircom Asia Pacific (Pte) Ltd
1 Kim Seng Promenade #15-01
Great Word City East Tower
Singapore 237994
Sales Support................ +65 732 5001
Customer Support............. +65 732 2245
24-Hr Fax ................... +65 732 5002
24-Hr Internet...... http://www.xircom.com
24-Hr Email...... http://asiats@xircom.com
HOURS: 9:00 to 17:00, Mon-Fri
Regional Sales and Marketing Office
-----------------------------------
Xircom Australia Pty Ltd
Level 12, 80 Mount Street
North Sydney, NSW 2060
Australia
Sales Support............. +61 2 8923 7000
Customer Support.......... +61 2 8923 7090
24-Hr Fax................. +61 2 8923 7099
24-Hr Data Lines - BBS.. +61(02) 9911 7758
24-Hr Email...... http://aunzts@xircom.com
XIRCOM JAPAN
Japan
------------------------------------------
Xircom Japan KK
Tohtam Building 2F
3-10-5 Shibuya
Shibuya-ku Tokyo 150-0002
Japan
Sales Support............. +81-3-3407-0033
Customer Support...... +81 (0) 3 3407-1900
24-Hr Fax................. +81-3-3407-0180
24-Hr Internet...... http://www.xircom.com
24-Hr Email.... http://japan_ts@xircom.com
HOURS: 9:00 TO 17:00, Mon-Fri
WORLDWIDE ELECTRONIC SUPPORT
------------------------------------------------------------
Xircom Customer Support regional email addresses:
cs@xircom.com........US Customer Support
eurots@xircom.com....European Customer Support
asiats@xircom.com....Asia Pacific Customer Support
aunzts@xircom.com....Australian/New Zealand Customer Support
japan_ts@xircom.com..Japan Customer Support
sales@xircom.com.....Xircom Sales
ideas@xircom.com....."Ideas" Suggestion Box
------------------------------------------------------------
Thank you for making Xircom a part of your network.
Xircom acknowledges all tradenames and trademarks used in this
document as the property of their respective owners.
===========================end================================
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.