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SUPPORT.TXT for Microsoft Chat
For Microsoft Windows 95 and Windows NT
October 1997
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(c) Copyright Microsoft Corporation, 1997
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HOW TO USE THIS DOCUMENT
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To view support.txt on screen in Notepad, maximize the Notepad window.
To print support.txt, open it in Notepad or another word processor,
and then use the Print command on the File menu.
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CONTENTS
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Your Guide to Microsoft Technical Support
Self-Help Tools to Find Answers Yourself
Direct Assistance with a Microsoft Technical Support Engineer
Technical Support Worldwide
Your Guide to Microsoft Technical Support
=========================================
If you have a technical question about Microsoft Chat, use this
book, The Web the Way You Want It, or consult Help. If you still have a
question, Microsoft offers technical support and services ranging from
self-help tools to direct assistance with a Microsoft Technical Support
Engineer.
Note
* The services and prices listed here are available in the United
States and Canada only.
Self-Help Tools to Find Answers Yourself
========================================
Microsoft Technical Support Online
----------------------------------
This innovative site uses the cutting-edge technology of Microsoft to
help you access the most relevant technical information and resources
to answer your support questions. Use the Troubleshooting wizards to
easily diagnose and answer technical questions. Or select technical
articles, programming aids, or commonly asked questions from the
Microsoft Knowledge Base of over 75,000 articles. Visit
http://www.microsoft.com/support/ today and see how easy it is to find
the answers you need.
Direct Assistance with a Microsoft Technical Support Engineer
=============================================================
Standard No-Charge Support
--------------------------
If you still need answers to your technical questions, Microsoft offers
no-charge support for retail* versions of this product as follows:
Standard No-Charge Support for Microsoft Chat is provided as part of the
support available for Internet Explorer. Specifically, 90 days of no-
charge support, beginning with the first time you contact an engineer
with a question on either Microsoft Chat or Internet Explorer.
To receive Standard No-Charge Support, in the U.S., call (425) 635-
7123, 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday,
excluding holidays. In Canada, call (905) 568-4494, 5:00 A.M. to 5:00
P.M. Pacific time, Monday through Friday, excluding holidays. Toll-
charges may apply.
Note
* If your Microsoft product was pre-installed or distributed with
your personal computer, the personal computer manufacturer is
responsible for providing your product support. For support, contact
the manufacturer or source from which you obtained your Microsoft
product.
Pay-Per-Incident Support
------------------------
If you require support after normal business hours, or if your 90 days
of Standard No-Charge Support, as described above, have expired, you
can purchase Pay-Per-Incident Support.
In the U.S., for a fee of $35 US per incident, call (800) 936-5700 or
(900) 555-2000, 24 hours a day, seven days a week, including holidays.
In Canada, for a fee of $45 CDN plus tax per incident, call (800) 668-
7975, 5:00 A.M. to 9:00 P.M. Pacific time, seven days a week, excluding
holidays.
Note
* Support fees for the (800)# calls will be billed to your VISA,
MasterCard, or American Express credit card. Support fees for the
(900)# calls will appear on your telephone bill.
Priority Annual Support
-----------------------
If you anticipate a high volume of support incidents, or need priority
access to Microsoft Technical Support Engineers, you can purchase a
Priority Annual Desktop Account.
In the U.S., for more information or to purchase an annual account, at
a cost of $295 US per 10 incidents, call (800) 936-3500, 24 hours a
day, 7 days a week, including holidays. To submit and incident against
an existing account, call (800) 936-4700, 24 hours a day, 7 days a
week, including holidays.
In the Canada, for more information, to purchase an annual account at a
cost of $295 CDN plus tax per 10 incidents, or to submit an incident
against an existing account, please call (800) 668-7975, 5:00 A.M. to
9:00 P.M. Pacific time, seven days a week, excluding holidays.
Submitting Questions via the Internet
-------------------------------------
In the U.S. and Canada, you can also submit your Standard No-Charge,
Pay-Per-Incident or Priority Annual support questions via the Internet
with Web Response. For more details, visit Microsoft Technical Support
Online at http://www.microsoft.com/support/
Additional Support Options
==========================
Support Programs and Services
-----------------------------
Microsoft Technical Support also offers professional support programs
and services for medium-sized and large businesses that require more
than just standard incident resolution. For more information, see the
Support.txt online document or visit Microsoft Technical Support Online
at http://www.microsoft.com/support/
Text Telephone
--------------
Microsoft text telephone (TT/TTY) services are available for the deaf
or hard-of-hearing. In the United States, using a TT/TTY modem, call
(425) 635-4948. In Canada, using a TT/TTY modem, call (905) 568-9641.
Technical Support Worldwide
===========================
Support services and prices may vary outside the United States and
Canada. For information about support available outside the U.S. and
Canada, contact the local Microsoft subsidiary in your area. For a list
of worldwide Microsoft subsidiaries, see the Support.txt online
document or visit Microsoft Technical Support Online at
http://www.microsoft.com/support/
Note
* The services and prices listed here are available in the United
States and Canada only. Support services may vary outside the U.S. and
Canada. For more information about support in other locations, contact
your local Microsoft subsidiary.
Microsoft’s support services are subject to Microsoft’s then-current
prices, terms, and conditions, which are subject to change without
notice.
If you are outside the United States and have a question about a
Microsoft product, first:
* Consult the documentation and other printed information
included with your product.
* Check online Help.
* Check the Readme documents that come with your product disks.
These files provide general information that became available
after the books in the product package were published.
* Consult electronic options such as CompuServe forums or
bulletin
boards, if available.
If you cannot find a solution, you can receive information about how to
obtain product support by contacting the Microsoft subsidiary office
that serves your country.
Calling a Microsoft Subsidiary Office
-------------------------------------
When you call, you should be at your computer and have the appropriate
product documentation at hand. Be prepared to give the following
information:
* The version number of Microsoft product that you are using.
* The type of hardware that you are using, including network
hardware, if applicable.
* The operating system that you are using.
* The exact wording of any messages that appeared on your screen.
* A description of what happened and what you were doing when the
problem occurred.
* A description of how you tried to solve the problem.
The following list contains Microsoft subsidiary offices and the
countries they serve. If there is no Microsoft office in your country,
please contact the establishment from which you purchased your
Microsoft product. This list provides only basic technical support
phone and fax numbers; other services such as BBS and sales numbers may
be available. Support policies may vary by country.
Area Telephone Numbers
____________________________________________________
Argentina Microsoft de Argentina S.A.
Technical Support: (54) (1) 314-0560
Customer Service: (54) (1) 819-1900
Fax: (54) (1) 819-1921
Australia Microsoft Pty. Ltd.
Technical Support: (61) (02) 9805 1108
Fax: (61) (02) 9805 1108
Austria Microsoft Ges.m.b.H.
Phone: (+43) 1 610 64-0
Fax: (+43) 1 610 64-200
Information: 0660-6520
CompuServe: GO MSEURO (Microsoft Central Europe)
Standard Support: Installation and Handling
Windows 95: 0660-6510
General information about Support Network in
Central Europe:
Fax: 0049/2622/167006
Belgium Microsoft NV
Phone: +32-2-730 39 11
Fax: +32-2-726 96 09
Microsoft Information Center: +32-2-481 52 52
CompuServe: 02-2150530 (GO MSBEN)
Bulletin Board: +32-2-726 85 45
(14400/1200/2400/9600 baud, 8 bits, no parity, 1
stop bit,
ANSI terminal emulation)
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32-2-502 34 32 (English-speaking)
+32-2-513 22 68 (French-speaking)
Bolivia
See Argentina
Brazil Microsoft Informatica Ltda.
Phone: (55) (11) 5514-7100
Fax: (55) (11) 5514-7106 / 5514-7107
Technical Support:
Phone: (55) (11) 5506-8087
Fax: (55) (11) 5506-8506
Bulletin Board Service: (55) (11) 5506-1234
Customer Support: (55) (11) 822-5764
Canada Microsoft Canada Inc.
Head Office Phone: 1 (905) 568-0434
Customer Support Centre: 1 (800) 563-9048
Technical Support (Desktop Systems including
Microsoft Windows 95: 1 (905) 568-4494
Priority Support Information: 1 (800) 668-7975
Text Telephone (TT/TDD) 1 (905) 568-9641
Bulletin Board Service: 1 (905) 507-3022
Caribbean Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Technical Support: (214) 714-9100
Fax: (809) 273-3636
Central America
See Latin America
Chile Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Personal Operating Systems:
Phone: 56-2-330-6222
Fax: 56-2-341-1439
Customer Service: 56-2-800-213121
Colombia Microsoft Colombia
Phone: (571) 618 2245
Technical Support:
Phone: (571) 618 2255
Fax: (571) 618 2269
Czech Republic Microsoft s.r.o.
Phone (+42) (2) 611 97 111
Technical Support: (+42) (2) 2150 3222
or 53 52 56 (Windows only)
Fax: (+42) (2) 611 97 100
Denmark Microsoft Denmark AS
Technical Support: (45) (44) 89 01 11
Phone: (45) (44) 89 01 00
Fax: (45) (44) 68 55 10
Microsoft FaxSvar: (45) (44) 89 01 44
Microsoft BBS: (45) (44) 66 90 46
(Document 303030 in FaxSvar contains detailed
instructions)
Microsoft MSDL: (45) (44) 66 90 46
Microsoft FastTips: (45) (44) 89 01 44
Dubai Microsoft Middle East
Phone: (971) 4 513 888
Fax: (971) 4 527 444
Technical Support (Personal Operating Systems
& Desktop Applications:
Phone: (971) (4) 524 488
Fax: (971) (4) 524 495
E-mail: mts@emirates.net.ae
Priority Support Information: (971) (4) 555 752
Ecuador Corporation Microsoft del Ecuador S.A.
Phone: (593) (2) 460-447, (593) (2) 460-451
Customer Service: (593) (2) 460-453, (593) (2) 460-
458
Technical Support: (593) (2) 463-094
Egypt Microsoft Egypt
Phone: +202-418-6101
Fax: +202-4174766
Technical Support (Personal Operating Systems
& Desktop Applications:
Phone: (202) 261 3991 / 6
Fax: (971) 403 2718
England
See United Kingdom
Finland Microsoft OY
Phone: (358) (90) 525 501
Fax: (358) (90) 522 955
Technical Support Phone: (358) (90) 525 502 500
Microsoft FaxSvar: (46) (0) 8-752 29 00
(Information in Swedish and English)
Microsoft BBS: (46) (0) 8-750 47 42
(Information in Swedish and English)
Microsoft MSDL: (358) (90) 455 03 66
Microsoft FastTips: (358) (90) 525 502 550
For Technical Support, please contact your
local dealer.
France Microsoft France
Phone: (33) (1) 69-86-46-46
Fax: (33) (1) 64-46-06-60
Technical Support:
Phone: (33) (1) 59-85-96-33 (Province)
or (33) (3) 49-49-49-57
Fax: (33) (1) 69-28-00-28
French Polynesia
See France
Germany Microsoft GmbH
Phone: 089/3176-0
CompuServe: GO MSEURO (Microsoft Central Europe)
Bulletin board, device drivers, tech notes:
Btx: *microsoft# or *610808000#
Standard Support: Installation and Handling
Windows: 089/3176-1110
Windows 95: 089/3176-1115
Fax: 089/3176-1000
General information about the Microsoft
Support Network in Central Europe:
Fax: 02622/167006
Greece Microsoft Hellas, S.A.
Phone: (30) (1) 6806-775 through (30) (1) 6806-779
Fax: (30) (1) 6806-780
Technical Support:
Phone: (30) (1) 9247-030
Fax: (30) (1) 9215-363
Hong Kong Microsoft Hong Kong Ltd.
Technical Support: (852) 2804-4222
Fax: (852) 560-2217
Product Support Faxback Service: (852) 2535-9293
Hungary Microsoft Hungary
Phone: +36 (1) 268 1668
Fax: +36 (1) 268-1558
Technical Support: +36 (1) 267-4636 (2MSINFO)
Iceland
See Denmark
India Microsoft India
Phone: (011) (91) (80) 509 2678,
(011) (91) (11) 646 0767, 646 0813
Fax: (011) (91) (80) 509 2601,
(011) (91) (11) 647 4714
Indonesia (SP) Indonesia - Jakarta
Technical Support: 62 21 5721060
Fax: 62 21 5732077
Ireland
See United Kingdom
Israel Microsoft Israel Ltd.
Phone: 972-3-613-0833
Fax: 972-3-613-0834
Italy Microsoft SpA
Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Microsoft by Fax (Fax-on-demand service):
(39) (2) 70-300-703
Dealer Support (Customer Service for resellers only):
(39) (2) 70-398-388
Bulletin Board Service: (39) (2) 7030-0102
Technical Support: (39) (2) 70-398-351
Microsoft Consulting Service: (39) (2) 7039-2400
Microsoft Rome Office: (39) (6) 5432-497
Japan Microsoft Company Ltd.
Technical Support (Standard Support): (81)
(424) 41-8700
Technical Support options/ Support Contract:
Phone: 0120-37-0196 (toll free domestic only)
Customer Service Phone (Version
upgrade/Registration):
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511
Korea Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Service: 080-022-7337 (toll free domestic
only)
Technical Support (Windows) : (82) (2) 563-0054
Microsoft FastTips: (82) (2) 3453-7555
Latin America Microsoft Latin American Headquarters (USA)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100
Liechtenstein
See Switzerland (German-speaking)
Luxembourg Microsoft NV
Phone: +32-2-730 39 11
Microsoft Information Center: +32-2-481 52 52
CompuServe: +32-2-215 05 30 (GO MSBEN)
Bulletin Board: +32-2-726 85 45
(1200/2400/9600/14400 baud, 8 bits, no parity, 1
stop bit, ANSI
terminal emulation)
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32+2-502 34 32 (English-speaking)
+32+2-513 22 68 (French-speaking)
Malaysia (SP) Microsoft (Malaysia) Sdn Bhd
Phone: (60-3) 793-9595
Fax: (60-3) 791-6080
Mexico Microsoft Mexico, S.A. de C.V.
Technical Support (Applications and Operating
Systems):
(52) (5) 325-0912
Customer Service: (52) (5) 325-0911
Fast Tips: (52) (5) 237-4894
Bulletin Board Service:
(52) (5) 628-6200
(2400s/14400Kbaud, 8 bits, no parity, 1 stop bit,
ANSI)
(52) (5) 628-6202
(14400Kbaud, 8 bits, no parity, 1 stop bit, ANSI)
User: MSMEXICO, NO Password
Morocco Microsoft Afrique Du Nord
Phone: (212) 2 47 10 72
Fax: (212) 2 47 10 86
Netherlands Microsoft BV
Phone: 023-5689189
Technical Support:
023-5677877 (Dutch-speaking)
023-5677853 (English-speaking)
Customer Service: 023-5677700
CompuServe: 020-6880085 (GO MSBEN)
Bulletin Board: 023-5634221 (1200/2400/9600/14400
baud, 8 bits,
no parity, 1 stop bits, ANSI terminal emulation)
New Zealand Microsoft New Zealand Ltd.
Phone: 64 (9) 358-3724
Fax: 64 (9) 358-3726
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 307-0516 and 357-5577
Northern Ireland
See United Kingdom
Norway Microsoft Norway AS
Phone: (47) (22) 02 25 00
Fax: (47) (22) 95 06 64
Techincal Support: (47) (22) 02 25 50
Microsoft BBS: (47) (22) 18 22 09
(Document 404040 in FaxSvar contains detailed
instructions)
Microsoft FaxSvar: (47) (22) 02 25 70
Microsoft MSDL: (47) (22) 18 22 09
Microsoft FastTips: (47) (22) 02 25 70
Papua New Guinea
See Australia
Paraguay
See Argentina
Peru
See Latin America
Philippines (SP) Microsoft Philippines
Phone: 632 811 0062
Technical Support: 632 892 2295 or 2495
Fax: 632 813 2493
Poland Microsoft Sp.z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 628-69-24
Technical Support: +(48-22) 621-67-93
Portugal Microsoft Portugal, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support (All Clusters):
(351) 1 4409280 ,-81, -82, or -83
Fax : (351) 1 44116555
Republic of China Microsoft Taiwan Corp.
Phone: (886) (2) 504-3122
Fax: (886) (2) 504-3121
Technical Support: (886) (2) 508-9501
Republic of Ireland
See United Kingdom
Russia Microsoft A/O
Fax: (+7) (502) 224 50 45
Saudi Arabia Microsoft Saudi Arabia
Phone: +966-1-488-1165
Fax: +966-1-488-1576
Technical Support:
(Personal Operating System and Desktop
Applications):
Phone: 800-124 0500
(toll free within Saudi Arabia)
Fax: 966-1-4740576
Scotland
See United Kingdom
Singapore Microsoft Singapore Pte Ltd.
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services Phone: (65) 433-5488
Customer Services Fax: (65) 339-9958
Product Support Services Phone: (65) 337-9946
Product Support Services Fax: (65) 337-6700
Slovenia Microsoft d.o.o (see Germany also)
Phone: +386 61 1881 133
Fax: +386 61 1881 137
Technical Support: +386 61 123 23 54 or +386 64 331
020
Slovak Republic Microsoft Slovakia s.r.o.
Phone (+42) (7) 37 63 02
Fax: (+42) (7) 37 66 71
Technical Support: (+42) (7) 31 20 83
South Africa Microsoft South Africa
Phone: (27) 11 445 0000
Fax: (27) 11 445 0046
Technical Support:
(Toll Free): 0 802 11 11 04
(Toll): (27) 11 445 0000
Fax: (+27) 11 445-0343
South East Africa and Indian Ocean Islands
See South Africa
Spain Microsoft Iberica SRL
Phone: (34) 1-807-9999
Fax: (34) 1-803-8310
Technical Support: (34) 1-807-9960
Customer Service: (34) 1-804-0096
FaxBack telephone: (34) 1-804-0096
Sweden Microsoft AB
Phone: (46) (0) 8-752 56 00
Technical Support: (46) (0) 8-752 09 29
Microsoft FaxSvar: (46) (0) 8-752 29 00
Microsoft BBS: (46) (0) 8-750 47 42
(Document 202020 in FaxSvar contains detailed
instructions)
Information on Technical Support: (46) (0) 8-752 09
29
Microsoft MSDL: (46) (0) 8-750 47 42
Microsoft FastTips: (46) (0) 8-752 29 00
Fax: (46) (0) 8-750 51 58
Switzerland Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
CompuServe: GO MSEURO(Microsoft Central Europe)
Documentation:
Phone: 155 59 00
Fax: 064-224294, Microsoft Info-Service, Postfach,
8099 Zürich
Standard Support: Installation and Handling
Windows 95: 01-342-4085
Microsoft Software for Apple Macintosh: 01-342-4081
Technical support (French speaking): 022-738 96 88
General information about Microsoft Support in
Central Europe:
Fax: 0049/2622/167006
Thailand Microsoft Thailand Ltd.
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198
Turkey Microsoft Turkey
Phone: (90) 212 258 59 98
Fax: (90) 212 258 59 54
Support Hotline Phone: (90) 212 258 96 66
Fax: (90) 212 258 95 99
Bulletin Board Service: 90 (212) 227 93 90
United Kingdom Microsoft Ltd.
Fax: (0870) 60 20 100
Phone: (0870) 60 10 100
Bulletin Board Service: Microsoft KeyData: (0870) 50
30 200
(up to 28800 baud, no parity, 8 bits, 1 stop bit)
Faxback Service: Microsoft KeyFax: (0870) 50 30 100
Technical Support: (0870) 50 10 100
Uruguay Technical Support: (598) (2) 77-4934
Venezuela Corporation MS 90 de Venezuela S.A.
Phone: (582) 265-2250
Fax: (582) 265-0863 / (582) 265-2611
Technical Support: (582) 264-1933
Wales
See United Kingdom
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.