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Internet SwitchBoard(TM) 6.2 Updated: August 2003
Read Me Notes
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Check our Website for the latest Internet SwitchBoard software.
http://www.quicknet.net
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IMPORTANT: This software is being updated frequently.
Please make sure to check our website for updates.
Thank you for your support!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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THANK YOU FOR PURCHASING THIS INTERNET TELEPHONY PRODUCT FROM QUICKNET!
This Read Me file contains last-minute product information
for the Internet SwitchBoard 6.2 for Windows 98SE/Me/2000 and XP.
Usage of the Internet SwitchBoard 6.2 is subject to the terms
detailed in the End-User License Agreement accompanying it.
Updates to the Internet SwitchBoard software and documentation are
available at Quicknet's web site:
http://www.quicknet.net
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TABLE OF CONTENTS
This document contains the following sections:
LATEST ADDITIONS
OVERVIEW
SYSTEM REQUIREMENTS
DEVELOPER INFORMATION
FEEDBACK & CONTACTS
KNOWN PROBLEMS AND ISSUES
WORKAROUNDS
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LATEST ADDITIONS
Internet SwitchBoard 6.2 adds:
- Windows XP support
- Latest Internet PhoneJACK-PCI card support
Internet SwitchBoard 6.1 adds:
- Support for additional carriers
- Improved call quality
- Improved reliability
- Improved dialed number validation
- Logging capabilities for trouble shooting
- Bug fixes
Internet SwitchBoard 6.0 adds:
- Additional low cost carrier. Introducing Altair Telecom (www.microtelco.com):
MicroTelco is a revolutionary service that brings multiple
Internet Telephony Service Providers (ITSPs) together in a convenient,
simple to use online account center for greater reliability and
flexibility. MicroTelco delivers Internet based voice calls (from
your PC to a standard phone) and Internet based faxes (from your PC
to a fax machine or multiple fax machines and/or to email addresses).
MicroTelco guarantees improved connection rates over a single service
provider making it the most reliable internet based calling service.
When one provider is unavailable we automatically select an available
provider. MicroTelco can be easily set up to automatically compare
rates between multiple providers and choose the lowest per minute rate
(least cost routing) each time to complete your call saving you money
on every call.
MicroTelco lets you choose the provider you want for quality or cost.
MicroTelco lets you select the provider in your area for better quality
(quality can vary with a single provider depending your location around
the world) for all your calls. MicroTelco lets you compare rates between
multiple providers so you can choose the lowest cost provider available
to complete your call (saving you money on every call).
In addition, MicroTelco has its own online billing solution -- giving you
complete control over your long distance costs. You can fund your account
at anytime, view your calling history and long distance rates to anywhere
in the world instantly with the click of your mouse.
Features included from Internet SwitchBoard 5.5:
- The ability for the Internet SwitchBoard Configuration Wizard to
automatically detect if your system is behind a firewall. If the
Configuration Wizard detects a firewall between you and the Internet,
the Internet SwitchBoard will get the External Firewall Address and the
Firewall Configuration Page will automatically display to allow you to
configure the application on the spot. If you're not behind a firewall,
the Firewall Configuration Page will not automatically display.
- New firewall test button. A new firewall test button has been added
to the Firewall Configuration Page. This firewall test will test the
port values you have set for the TCP, UDP and Listening ports and report
the results.
- The Echo Cancellation control slider has been moved back onto the GUI.
This will enable users to adjust the Echo Cancellation while in a call.
- When your account balance drops to less than $1.00, a dialog box will
pop up on the screen alerting you that it's time to recharge the account.
This feature will provide sufficient warning to the user to avoid running
out of funds in the middle of a call.
- When you have finished dialing the desired number, a voice message will
be played telling you that the call connection is in progress. This will
end the awkward moments between the time you dial and the actual call
connection and assure users that the call is in progress.
Features included from Internet SwitchBoard 5.0:
- Additional services with the MicroTelco Account Center. Service
providers currently include Deltathree, Blue Star and introducing
Red Rocket (www.microtelco.com).
- Updated International Tone/Cadence Database (includes tones, PSTN and POTS
emulations/electrical characteristics) used by MicroTelco.
- Improved Integrated H.323 support using the Open H.323 stack
(www.openh323.org): The Internet SwitchBoard now integrates H.323 NAT
Firewall support.
- Automatic AEC (Acoustic Echo Cancellation) support.
- Improved user friendly configuration wizard to help you with your call
settings.
- Improved dialing, speed dialing and phone book for ease of use and added
functionality.
- Improved user manual, simplified for easier reference and online for
easier access.
- Added Windows 2000 support for My Internet Phone, USB
- Added Windows 98/98SE support for My Internet Phone, USB
- Added Windows Me support for the following Quicknet cards:
* Internet PhoneJACK, PCI
* Internet PhoneCARD, PCMCIA
* Internet LineJACK (POTS, Microphone & Speaker only)
* My Internet Phone, USB
- Added Windows 98SE support for the following Quicknet cards:
* Internet PhoneJACK, PCI
* Internet PhoneJACK, ISA
* Internet LineJACK (POTS, Microphone & Speaker only)
* Internet PhoneCARD, PCMCIA
* My Internet Phone, USB
Features included from Internet SwitchBoard 4.0:
- Bug fixes
- Support for Windows 2000 for the following Quicknet cards:
* Internet PhoneJACK PCI (LP-31040-xx)
* Internet PhoneCARD, PCMCIA (LP-31070-xx)
Features included from Internet SwitchBoard 3.2:
- Support for Windows NT 4.0 SP4 (or greater) for the following Quicknet cards:
* Internet PhoneJACK PCI (LP-31040-xx)
* Internet PhoneCARD, PCMCIA (LP-31070-xx)
Features included from Internet SwitchBoard 3.1:
- Support for Windows NT 4.0 SP4 (or greater) for the following Quicknet cards:
* Internet PhoneJACK, ISA (LP-31000-xx)
* Internet PhoneJACK Lite, ISA (LP-31020-xx)
* Internet LineJACK, ISA (LP-31010-xx)
- Support for Windows 98 for the following Quicknet cards:
* Internet PhoneJACK, ISA (LP-31000-xx)
* Internet PhoneJACK Lite, ISA (LP-31020-xx)
* Internet PhoneJACK PCI (LP-31040-xx)
* Internet PhoneCARD, PCMCIA (LP-31070-xx)
* Internet LineJACK, ISA (LP-31010-xx)
- Improved Full Duplex Support
- Auto connect/disconnect using Dial-Up Networking
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OVERVIEW
We have done our best to create in the Internet SwitchBoard a product
that will give you great savings, great audio, greater ease-of-use
and a continuing improvement in the performance and efficiency of
your Internet telephone applications.
We have included:
- Better Audio Quality
Our auto acoustic echo cancellation and improved full duplex features
will make your audio sound clear.
- Ease of use
Plug and Play installation and simple telephone interface makes
calling over the Internet as easy as using your existing telephone.
Make sure you investigate the speed dial extensions feature of the
Internet PhoneJACK application. That is the key to easy dialing.
When your calls arrive don't forget that you can set your phone to ring.
- Better Performance
We provide drivers optimized for Windows 98/98SE/Me/NT4 and 2000. As we
move forward further updates will enable even greater performance through
new software updates.
----- Blue Star, DeltaThree.com, Red Rocket, and Altair Telecom
Want to call to a friend, business associate or family member that
doesn't have an Internet connection (yet!)? Blue Star, DeltaThree,
Red Rocket, and Altair Telecom solve this problem for you by allowing you
to call anywhere in the world from the Internet and always be able to pay
low rates. You can call to Israel, Europe, Asia, South America, Australia
and more for a fraction of what you might otherwise pay. These services
are available under MicroTelco's online account center and do cost something,
but they save you money by offering lower per minute rates than most
traditional telecommunications companies.
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SYSTEM REQUIREMENTS
We suggest the following system configuration for your use:
* PC with Windows 98SE/Me/2000 or XP
* 200MHz or faster processor
* 32 Megabytes RAM or better
* CD-ROM drive for software installation
* One of the following:
- Open USB port - for My Internet Phone only
- Open ISA or PCI slot - for Internet PhoneJACK ISA or PCI card only
- Open PCMCIA Type II slot - for Internet PhoneCARD only
* Modem or LAN based TCP/IP connection to the Internet
In addition, for the Internet PhoneCARD and the Internet LineJACK only,
you will need at least one, and preferably try at least two, of the following:
1) Analog Telephone or Key/PBX system with a spare trunk line port.
A two-line phone is recommended for personal/home users with one line
allocated for the PHONE port of your Internet PhoneJACK or Internet PhoneCARD
and the other for your phone line. This also allows you to
conference your Internet call with the second call from your local line.
NOTE: If you are using a PBX you should review the new MicroTelco Gateway
software which allows multiple calls in a single PC.
2) Multimedia Microphone and Speakers. This will allow you to
experience the speakerphone functions of the Internet PhoneJACK
and to hear normal Windows system sounds if you are using the
Internet PhoneJACK as your primary audio card.
With regards to the My Internet Phone, USB handset: this handset is not
supported in Windows NT4, only in Windows 98/98SE/Me and Windows 2000.
Quicknet's Support Site: <http://www.quicknet.net/support/home.htm>
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DEVELOPER INFORMATION:
- If you are considering developing your own application(s), please visit
us at <http://www.quicknet.net/developers.htm> or email us at:
<dev@quicknet.net>
- If you are interested in Linux operating system support contact:
<linux@quicknet.net>
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FEEDBACK & CONTACTS
In our Testing of the Internet SwitchBoard:
We have tested for compatibility in a wide variety of systems and
configurations of Windows 98/98SE/Me/NT4 and Windows 2000.
They have been tested in a small variety of systems and configurations.
We've made the Internet PhoneJACK, Internet PhoneCARD and My Internet Phone
plug and play - easy to install and as compatible as possible with the wide
variety of Windows 98SE/Me/2000 and Windows XP computers.
We have tested for compatibility with various Internet phone, voice and
audio applications including RealAudio, Sound Recorder and others.
We have invested considerable effort making the control of the Internet PhoneJACK,
Internet PhoneCARD and My Internet Phone special features easy to access, clear
to understand and easy-to-use through our on-screen audio controls, easy echo
cancellation control, Setup Wizard and speed-dial references.
We are human, feedback and suggestions are welcome and will help us to further
improve the interface as well as the quality of your Internet calling experience.
Summary of Contacts:
Software Updates:
WWW: <http://www.quicknet.net>
Technical:
Email: <techsupport@quicknet.net>
WWW: <http://www.quicknet.net/support/home.htm>
Trouble Reporting:
Email: <techsupport@quicknet.net>
WWW: <http://www.quicknet.net/support/troublereport.htm>
Quicknet's Address:
Quicknet Technologies, Inc.
466 8th Street
Suite #100
San Francisco, CA 94103
+1 (415) 864-JACK (5225)
+1 (415) 864-8388 (FAX)
www.quicknet.net
<207.21.171.101> H.323 Voice-over-IP
Reseller and Service Provider opportunities available, for more information,
please send an email to sales@quicknet.net
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KNOWN PROBLEMS AND ISSUES
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UNDER Windows 2000/XP:
1 - Deltathree calls currently do not work with Windows 2000.
Multimedia drivers are currently not available.
2 - For the My Internet Phone, the Windows 2000 driver installation
instructions are incorrect. In the dialog box requesting to insert the disk,
click 'OK', click on 'Browse' and specify the path where the drivers are located
and look for driver filename QNLoad.Sys. There are two ways to get to this
file: (1) specify the path C:\Program Files\Quicknet\Internet SwitchBoard\Win2K;
or (2) specify the path C:\WINNT\System32\Drivers
3 - Linksys PCMCIA network cards are not compatiable with Windows 2000.
The system will hang regardless of the existence of the Internet SwitchBoard.
UNDER Windows 98/98SE:
1 - Dial up users may experience more delay and dropouts than users
connected via a LAN or Router. This is usually due to having the
data compression function in the modem turned on. This function
causes delay due to redundant buffering and possible expansion of
data size during transmission due to redundant compression processes.
This can be avoided by disabling modem based data compression in the
Advanced Modem Properties tab accessible from the Modems Control Panel.
WORKAROUNDS
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1 - Issue: on ATI type (i.e., ATI Rage Pro Turbo AGP 2X) video cards:
A right side image is displayed when clicking on the "Call Status' button or when
picking up the phone. Solution: Upgrade to the latest drivers, 4.11.2560, from ATI.com.
2 - Issue: Explorer error "An error occurred in your program.
To keep working anyway, click Ignore and save your work in a new file.
To quit this program click Close. You will lose all information since your last Save."
This issue was encountered using Trident 9750 3D Image AGP or PCI video card.
Solution: (A) Set 'Display Properties' to a True Color (24 bit) instead of High Color
(16 bit) or 256 Color. OR (B) Change the 'Hardware Acceleration' to Basic Accelerator
or None. To change the hardware acceleration:
1) Start the Control Panel.
2) Open the Display Control Panel applet
3) Select the Settings tab.
4) Click the Advanced button.
5) Select the Performance tab.
6) Move the Hardware acceleration slider from Full to the first tick
(Basic accelerator functions).
7) Click OK and then Click OK.
8) Click Yes when asked to restart Windows.
3 - Issue: Computer freezes when attempting to restart Operating System with
Internet SwitchBoard running. This issue was encountered using Trident 9750 3D
Image AGP or PCI video card.
Solution: Solution is the same as the above issue #2 - Explorer error.
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MicroTelco, MicroTelco Gateway, Internet SwitchBoard, Internet PhoneJACK,
Internet LineJACK, Internet PhoneCARD, My Internet Phone, Blue Star,
Red Rocket and Altair Telecom are trademarks of Quicknet Technologies, Inc.
Net2Phone Voice & Control Protocols (c) 1999 Net2Phone, Inc.
Pentium is a registered trademark of Intel Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
RealAudio is a trademark of Progressive Networks, Inc.
All other marks are the property of their respective holders.
(c) 1997-2003 Quicknet Technologies, Inc. All rights reserved.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.