epts.txt Driver File Contents (RKTools.exe)

The Enhanced Print Troubleshooter is a diagnostic tool developed by 
the Decision Theory Group at Microsoft Research and Microsoft 
Product Support Services.  The Enhanced Print Troubleshooter uses 
probabilities and costs associated with different faults to generate
a list of recommended troubleshooting steps.  When you run the 
Enhanced Print Troubleshooter, the list of recommendations is 
regenerated after each question is answered, based on what the 
system knows about the problem you are having and the printing 

The Enhanced PTS can be invoked by clicking the shortcut included 
in this folder or entering EPTS via a command line or custom shortcut, 
with the following optional arguments. Note that the files pts.bin, 
dxdll.dll, and pts.hlp should reside in the directory where the PTS 
application resides.

Usage: EPTS [/sy|/sn|/sa][/ry|/rn] [datafile]

Options	Meaning

/sy     sense yes - detect default printer configuration (default)
/sn     sense no  - do not detect default printer configuration 
/sa     sense ask - ask user 

/rn     do not show recommendations (default)
/ry     display ranked list of recommended steps in status window 


The datafile contains probability and cost information.  The default is 
PTS.BIN included in this directory. The files pts.bin, dxdll.dll, 
and pts.hlp should reside in the directory where the EPTS application 
Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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