Readme file for Visual Menu for Windows '95, '98 and NT 4.0 Revision 3.24 September 7, 2005 Hand Held Products, Inc., All Rights Reserved *********************************************************************** Thank you for choosing an Hand Held Products product. If you experience any problems using this program, please consult this file, the on-line help file, or the User Guide for your Hand Held Products scanner product. If this information does not help, please feel free to contact our Application Support Group at 800-782-4263, or visit our Web site at http://www.handheld.com ************************************************************************ This file contains updated information for Visual Menu. It also includes important troubleshooting and compatibility information. Please read this file prior to using Visual Menu. ************************************************************************ Table of Contents 1.0 General Notes 2.0 Known Problems and Workarounds 1.0 General Notes Hand Held Products, Inc. Cordless Products (ST3470, ST5770, ST2070) * Upon connecting to Visual Menu, the ST2070 base automatically goes into serial mode. As a result, the user must "power cycle" the base prior to scanning. To do this, simply disconnect and reconnect the power supply to the base. * Parity in the RF base must be set to N or S in order to connect to the ST2070 base. If a parity value of E, O, or M is required by your system, you must re-set the parity to N or S by scanning the appropriate bar code in your Cordless Systems Manual, prior to attempting to connect to Visual Menu. * Terminal ID numbers are located in the Cordless Systems Manual. * To connect Visual Menu to a ST3470 or ST5770 scanner, depress and hold the trigger while starting the Visual Menu program. * On the ST3470 or ST5770 scanner, you should limit parameter changes through Visual Menu to those found on the "RF Scanner" tab. All other parameters are controlled by the base, and should be modified using the base tabs. While it is possible to change other parameters in the scanner using Visual Menu, these changes will be overwritten by the base when the scanner is associated with it. * The Cordless scanner must be sucessfully associated to the clone destination base prior to scanning the cloning barcodes. 2.0 Known Problems and Workarounds The following issues have been identified when using Visual Menu with Welch Allyn Cordless Systems, and are directly related to the specific revision of firmware used in these products at the time of release (-009, -010 for the ST2070 and ST3470/5770 respectively). These issues will be corrected in future upgrades, however, suggestions as to how the user may work around these issues in the interim are included below: * Changing the End of Record character under the Aux Comm tab renders the unit unable to connect to Visual Menu once the settings are written to the device. Go to "File" then "Preferences". Change the End of Record (EOR) character to match the new setting then reconnect using the "Detect New Device" command from the Device menu. * Visual Menu reports Matrix 2 of 5 and UPC/EAN symbologies as disabled, but the scanner continues to read these symbologies as they are presented. Disable the symbology by scanning the appropriate bar code on page 5-8 (Matrix 2 of 5), 5-10 (EAN 8 &13), 5-11 (UPC A), or 5-12 (UPC E0) * Pressing the "Indicator Diagnostics" button on the RF Scanner tab may cause the unit to enter reset mode. Select "Detect New Device" from the Device menu to reconnect to Visual Menu. * In many cases offline configuration selections do not accurately reflect selections available for the device. Refer to the user's manual for valid selections.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.