Avaya Wireless Outdoor Router PROBLEM REPORT -------------------------------------------- Please send this form by e-mail or Fax to one of addresses listed in the OR Manager User's Guide. ATTENTION: In case of an OR-1 (Model: SP) the interface Avaya Wireless-3, Slot B and Ethernet Interfaces other than 10BASE-T are not applicable. If possible, please provide screen dumps or printouts of the following OR Manager Monitor dialogs: Please add the following: * the configuration file of the OR in question (File/Save Config File As) * the configuartion files of the neighbouring ORs * a picture or a configuration diagram or sketch of the environment in which it runs * screencaptures of the following Manager Monitor screens: Monitor / Advanced / System Info Monitor / Remote Statistics / Ethernet Monitor / Remote Statistics / Avaya Wireless-2 Monitor / Remote Statistics / Avaya Wireless-3 Monitor / Interface Monitor / Ethernet Monitor / Interface Monitor / Avaya Wireless-2 Monitor / Interface Monitor / Avaya Wireless-3 Information of these dialogs can be very helpfull to identify the problem. Furthermore, please save the configuration settings of the Outdoor Router hardware causing the problems and attach it to the mail. (using the "Save Configuration As" option to save to a file). GENERAL ------- Date: _____________________________________ Customer Name: _____________________________________ Reseller Name: _____________________________________ Contact name: _____________________________________ Telephone: _____________________________________ Email address / Fax: _____________________________________ Outdoor Router hardware ----------------------- Model (WP-IIe, WavePOINT-II or SP) ________________________ Serial number of device: __________________________________ Model and serial number of PCMCIA card(s) used: Slot A: _____________________________________ Slot B: _____________________________________ Ethernet Interface: [ ] 10BASE-T (10 Mbit/s, UTP/RJ 45) [ ] 10BASE2 (10 Mbit/s, Thin-Coax/BNC) [ ] 100BASE-T (100 Mbit/s, UTP/RJ 45) Version of Embedded S/W: _______________________________ (also refered as kernel or image) Version of the Firmware for the ORiNOCO PC Cards: _______________ Encryption used? __WEP64 / 128RC4 / None______________ Device Configuration: --------------------- IP address: _____________________________________ Subnet Mask: _____________________________________ OR-500, ROR or COR: _____________________________________ slot A: slot B: Frequency: _________________ _________________ Network ID: _________________ _________________ Rate : _________________ _________________ Ethernet setup: _____________________________________ NETWORK ------- Network Operating System(s) and Version: _____________________________________ Protocol stack(s) (IPX, IP, Netbeui etc.): _____________________________________ Frame Type (802.3, Ethernet-II etc.): _____________________________________ Topology (Outdoor Routers, Access Points, Bridges, Routers in communication path): _____________________________________ LED Status (red, green, amber, off) when error occurs: POWER _____________________________________ Ethernet _____________________________________ Socket A _____________________________________ Socket B _____________________________________ PROBLEM DESCRIPTION: -------------------- ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.