Read Me for the Kodak Professional ML-500 digital photo print system utilities Version 1.2.3 August 31, 2004 Contents: ========= Introduction What's New Connecting the Printer Installing and Un-installing the Utilities Using the Utilities Setting up the Print Server Application Troubleshooting the Printer Utility Troubleshooting the Print Server Application/Printing Problems Troubleshooting the Configuration Application Troubleshooting the Calibration Application Support Introduction: ============= The Kodak Professional ML-500 digital photo print system utilities includes the Print Server, Configuration, and Calibration applications. The Print Server allows you to create photographic quality prints from TIFF or JPEG images, using a Kodak Professional ML-500 digital photo printer. It also allows you to print directly from your Windows desktop applications using printer drivers provided by Kodak. The Configuration application supports configuring and troubleshooting the Kodak Professional ML-500 digital photo printer. The Calibration application calibrates the Kodak Professional ML-500 digital photo printer. What's New: =========== Version 1.2 ----------- 1. Enhanced the image manipulation capabilities in the Print Server to include: Print Layout Options (Scaling) Color Management 2. Enhanced Configuration operability. The Configuration application will now show the current printer settings while the printer is printing, as well as having the printer time increment appropriately. An offset guide has been added to the registration print to find the pixel offset of the paper is relative the print head. Version 1.1.1 ------------- 1. In the Configuration application improved the firmware downloading instructions. Version 1.1 ----------- 1. Added drag and drop capabilities to the Print Server Connecting the Printer: ======================= Install the provided IEEE 1394 interface card in the computer that will be connected to the Kodak ML-500 digital photo printer. Connect the ML-500 digital photo printer to the computer using an IEEE 1394 (Firewire) cable and turn the printer on. This will cause the Plug and Play wizard to launch on your system. NOTE: The following procedures must be followed whenever the Plug and Play wizard appears after attaching a ML-500 printer to your system. You will not be able to select a given printer until this procedure has been successfully completed. Windows 2000 ------------- 1. On the Plug and Play "Welcome to the Found New Hardware Wizard" dialog, press Next to begin the installation. 2. Select the radio button "Search for a suitable driver for my device". 3. Press Next. 4. Select "CD-ROM Drives" 5. Ensure the ML-500 Software CD is in your CD-ROM drive and click Next. 6. The final screen will inform you that the installation was successful. 7. Press Finish. Windows XP ----------- 1. Ensure the ML-500 Software CD is in your CD-ROM drive. 2. On the Plug and Play "Welcome to the Found New Hardware Wizard" dialog select the radio button "Install the software automatically (Recommended)". 3. Press Next. 4. The final screen will inform you that the installation was successful. 5. Press Finish. Installing and Un-installing the Utilities: =============================================== For Windows XP Professional, Windows 2000 Professional, Windows 2000 Server or Windows 2000 Advanced Server, do the following to install the Utilities: 1. Double-click Setup.exe. Note: When making a software upgrade to the Utilities application, it is possible that the Calibration application may provide updated characteristic curves and/or aims. The upgrade process will install these new values in the Printer Model Catalog and Media Catalog files, but it will not install them into the calibration database. For this reason, when you are installing a new version of Calibration over an existing version, you will need to do an import of the Printer Model Catalog and the Media Catalog and then recalibrate the printer to see the effect of new characteristic curves and aims. To remove the utilities from the server, do the following: 1. In the Control Panel, open the Add/Remove Application and select the Kodak Professional ML-500 Utility or Double-click Setup.exe and choose remove. Note: The uninstall will not remove files created by the utilities or users in the following directories: C:\Program Files\Kodak\ML-500 C:\Program Files\Kodak\Cal2000\MDB C:\Program Files\Common Files\Kodak Shared\EKImgCnv C:\Program Files\Common Files\Kodak Shared\ML500SDK C:\Program Files\Common Files\Kodak Shared\PCADMGR C:\Program Files\Common Files\Kodak Shared\SGSServer The following files are created by the utilities: C:\Program Files\Kodak\ML-500\Utilities\KIPSpref.dat C:\Program Files\Kodak\Cal2000\MDB\Cal2000.MDB\Cal2000.MDB C:\Program Files\Common Files\Kodak Shared\ML500SDK\FWNameServer.xml Using the Utilities: ==================== In the Start menu, click on the Kodak Professional ML-500 Utility in Programs/Kodak Professional ML-500 Utilities. From the Kodak Professional ML-500 Utilities Printer menu, select Edit List... Choose a printer from the list. Once a printer is selected, any of the applications can be launched by either double-clicking on the icon in the tool bar or by selecting the application from the Kodak Professional ML-500 Utilities File menu. For online help in any of the applications, press the F1 key or select Help from the Kodak Professional ML-500 Utilities Help menu while the application is active. Setting up the Print Server Application: ---------------------------------------- To setup the Print Server, click on the Printer Server icon in the tool bar. Select the Server menu's Preferences item and the "Preferences" dialog will display. Press the Source folder's Browse button and set the 'Source folder' field to the folder which will hold the image files to be printed. Press the Log file's Browse button and set the 'Log file' field to the file which will keep a log of the Print Server application's activities. (Select the file named 'logfile.txt' and press the Open button to use the file named logfile.txt in the "Kodak ML-500 Utilities" folder, or browse to another location, if desired, and select or create a different log file.) If desired, change the other Server Preference dialog settings and click OK on the dialog. NOTE: The Preferences must be set up to indicate the type of ribbon (glossy or matte) installed in the printer. To print JPEG or TIFF images, copy them to the Source folder selected in the Preferences dialog or drag directly into the Print Server queue and select the desired options. These image files will display in the Print Server's Print queue window if the server is not suspended, and will print after the 'Threshold override' time or the number of jobs specified in the Preferences dialog has elapsed. To print them immediately, select 'Force Print Now' from the Server menu (or press the Toolbar's 'Print Now' button, if the Toolbar is visible). Printing from a Digital Camera: -------------------------------- To print a JPEG from a digital camera using the source directory do the following: 1. Open Job Preferences dialog (Server | Job Preferences Menu) and select the desired options. 2. Select the Print Layout tab. 3. Select the desired Layout (e.g 4x6, 5x7, 8x10). 4. Select Scale to fill. 5. Select the Color Management tab 6. Turn on color management. 7. Select the appropriate input profile, if you do not know what to use, use the default: sRGB Color Space Profile.icm 8. Select the appropriate ML-500 output profile per the Xtra-Life installed in the printer: ML500 3Color Photo Gloss.icm or ML500 3Color Photo Matte.icm Note: Kodak Professional 14n digital cameras can produce a JPEG that will not fit on the ML-500. To print these files on the ML500, select a layout option other than "None" on the Print Layout tab. Adjusting registration and finding the paper offset --------------------------------------------------- To adjust the registration run the Configuration application in the Utilities. 1. Start Configuration. 2. Go to the Settings tab. 3. Click on the Start Wizard... button. 4. Follow the instructions on the wizard. If you need to know the exact offset of the paper for printing edge to edge or to have a specific border, use the offset markings on the registration print. The markings range from 0 to 600 pixels in 10 pixel increments. The marking that falls on the edge of the paper is the pixel offset of the paper's edge from position 0 of the print head. To set the offset you need to update the Image offset for the Print server application go to the Job Preferences dialog and on on the Job Settings tab, uncheck Center Image, and enter the Image offset found from the offset markings on the registration print in the Image offset setting field. Troubleshooting the Printer Utility: ==================================== Symptom: No printers are listed in the Printer/Edit List... dialog box. Solution: Either a printer is not powered on, not connected to the system, the 1394 (Firewire) cable is loose, or the plug and play installation did not complete successfully. Check to be sure the printer is connected to the system, powered on, and the connections are not loose. If the plug and play wizard is launched, complete the procedures outlined above under "Connecting the Printer". Symptom: The Utilities application does not open from the Start menu. Solution: The application may take as long as 20 seconds to exit if an abnormal exit occurs. In this case, the application cannot be re-opened immediately because it is not fully closed yet. Wait about 20 seconds and try again. Troubleshooting the Print Server Application/Printing Problems: =============================================================== Symptom: White space is printed between prints. Solution: The printer may print white space between prints if it is waiting for data to be delivered from the server system. This may happen if the server system is being over-utilized by other processes or if very large files are being transmitted to the printer. Symptom: Prints Display "Bands" of Color Solution: When the printer stops printing (whether the user has cancelled printing, the printer is out of ribbon, or a printer error has occurred), one or more prints will exhibit "bands" of color, with the last band printing entirely in yellow. This is normal and occurs because the cyan, magenta and yellow printing stations are separate within the printer. As a result, some of the prints will have received all three colors, while some will have received only one or two colors. These prints will reprint properly when the reason for the stopped printer has been corrected and the print queue is resumed. Symptom: Print Server - Some Print Jobs Print More Than Once Solution: If a paper or ribbon supply becomes low or empty, printing will stop until the condition is corrected. Because the job status information received from the printer is not available until the situation is corrected, some print jobs may have printed but the server could not receive a successful completion status from the printer. For these jobs, a second set of prints will be made, unless you remove them from the queue. Symptom: Print Server - Log File Contents Doesn’t Match Prints Actually Made Solution: The log file depends on status information received from the printer. If the print queue is suspended or if a printer error occurs, some prints may be made but the print server application is not able to receive a success or failed status from the printer. Symptom: Files were added to the Source folder but do not appear in the print queue. Solution: The Source folder is not monitored if the server is suspended; use the Toolbar or Server menu to change the server state to Resumed or Force Print Now. Symptom: The jobs in the print queue are not printing. Solution: The jobs in the print queue will not begin printing if the server is Suspended. If the server is running, jobs will not begin printing until the queue contains a minimum number of jobs or the jobs have been in the queue for a minimum amount of time. The Server Preferences dialog contains these limits and can be updated to new settings. If immediate printing is desired without changing the settings in Server Preferences, you can use the Force Print Now command and printing will begin. Once the queue is empty, the server will return to using the settings in Server Preferences. Symptom: A 1394 bus reset error message displays (Error 1022) Solution: The IEEE 1394 bus is reset under many circumstances. Some of these circumstances are reported back to the utilities. This is normal and pressing OK will cause the print server to resume and jobs will be re-sent if needed. Symptom: The job queue is not empty even though all jobs have printed. Solution: If a job is removed from the job queue, the printer server application removes the first file (including file path) with the desired name.If the user manually enqueues the same file more than once, the wrong entry may be removed from the job queue, and the correct one may not be removed properly. While the jobs are not displayed incorrectly in the job queue, the jobs are cancelled or sent to the printer correctly. Simply Flush the queue after printing has completed to remove any jobs from the list in the job queue. Symptom: The settings are invalid in the Preference Dialog or Enqueue Print Job dialog and editing them causes the Print Server to crash. Solution: The KIPSpref.dat file is corrupt and must be deleted. Delete the following file: C:\Program Files\Kodak\ML-500\Utilities\KIPSpref.dat Troubleshooting the Configuration Application: ============================================== None. Troubleshooting the Calibration Application: ============================================ Symptom: The calibration target is very light when calibrating with XtraLife matte ribbon. Solution: This can occur on the very first calibration using the matte ribbon. Be sure to select Factory Defaults (vs. Current Settings) as the starting point. Use the Current Settings option only after you have established a good first calibration using factory defaults as the starting point. Symptom: A calibration limit message is received. Solution: A calibration limit can occur when using the "Refine" feature of the application. This situation could happen if you attempt to calibrate for Glossy ribbon when Matte ribbon is in the printer. Be sure you have the correct ribbon loaded for the type of calibration being performed. If this is the case and the error still occurs, contact technical support. Symptom: While analyzing a calibration event, a message is received indicating the calibration event has been superceded by a more recent event. Solution: The calibration application works on the basis of sequential calibration events. If you print events 10, 11, and 12 (on the same printer and media), and then analyze 10, 12, and 11 (in that order), the Calibration application will not analyze event 11 because the analysis of event 12 was already completed. The Calibration application will assume that event 11 was lost. Symptom: The calibration application indicates that the printer is in tolerance for calibration, but the color quality of the work printed on the printer is not acceptable. Solution: You must determine if the work you are printing consists of typical everyday work from good quality images, or of special jobs requiring special color adjustments. If you discover that all your work typically needs the same correction, then you, or your customers, probably prefer somewhat different color than the printer aims provided. If you use visual calibration, simply select a reference patch more in the direction of the color change that you want to make, rather than the neutral patch. If you use instrumented (densitometer) calibration, you can make permanent changes to the provided printer aims (for each media setup) in the Edit->Preferences Dialog. If you are doing instrumented calibration and need a temporary change for a single job, or just a few jobs, you can make a temporary change by sending a LUT to the printer. In that process, you will see a wizard screen that allows you to make a temporary color correction. Symptom: Densitometer timeout messages, or failure to locate densitometer in baud rate scan message when using the DTP36 densitometer. Solution: The calibration application configures the densitometer completely each time it reads a target. If you put a strip into the densitometer prior to the application completing the configuration, it will start to read the target automatically and begin to return densities. If the densitometer is returning densities while the application is trying to configure the densitometer, a timeout will occur, or a failure to locate the densitometer will occur. You can avoid the timeout by waiting until the "Waiting for..." dialog appears in the Analyze Calibration Event wizard, or until the LCD display of the DTP36 densitometer shows that it is ready for the current calibration event by displaying the event number. Symptom: The calibration application reports that the densitometer needs calibration. Solution: The densitometer reports the need to calibrate as an error to the application when it knows it needs to be calibrated. Each densitometer model has its own unique calibration method and calibration plaque or strip. Refer to the operator's manual for your densitometer for specific calibration information. Symptom: You want to calibrate for glossy (or matte) prints, but the calibration application does not show that media as an option. Solution: The media does not exist for the printer in the calibration database. Go to the Calibration->New->Media... dialog and add the media you want to calibrate. Symptom: When you make a series of calibration targets (i.e., create several calibration events), the calibration does not seem to improve. Solution: You might be selecting to "Record" the calibration data for each event. If so, you do not want to do that for every event. You should only "Record" if you are satisfied with the calibration results. Support: ======== Support is available from the World-Wide Web at 'www.kodak.com' or 1-800-23KODAK. ------------------------------------------------------------------ Copyright (C) 2002 Eastman Kodak Company. All rights reserved. Kodak and Kodak Professional are trademarks of Eastman Kodak Company. Microsoft and Windows are registered trademarks of Microsoft Corporation. Adobe is a trademark of Adobe Systems Incorporated or its subsidiaries. All other brand or product names are trademarks or registered trademarks of their respective holders.Download Driver Pack
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