Read Me.txt
February 24, 2005
KODAK 9810 Digital Photo Printer
Diagnostic Tool
Version 1.0.0
Contents:
=========
Description
Installing and Un-installing the Application
Connecting the Printer
Using the KODAK 9810 Digital Photo Printer Diagnostic Tool
Known Problems and Limitations
Troubleshooting the KODAK 9810 Digital Photo Printer Diagnostic Tool
Support
Description:
============
This is the KODAK 9810 Digital Photo Printer Diagnostic Tool application.
The Diagnostic Tool Application consists of a Windows® application together
with support files including required support libraries.
This application is intended to supplement the Windows® 2000/XP printer driver
for the KODAK PROFESSIONAL 9810 Digital Photo Printer.
Installing and Un-installing the application:
===============================================
Installing:
Note: the KODAK 9810 Digital Photo Printer Diagnostic Tool application is
installed with the Windows® 2000/XP printer driver for the KODAK PROFESSIONAL
9810 Digital Photo Printer.
Refer to the driver's ReadMe_Driver.txt file for instructions.
Un-installing:
This application may be removed using the driver's uninstall procedure.
Refer to the driver's ReadMe_Driver.txt file for instructions.
Connecting to the Printer:
==========================
This application is typically used on systems which already have the printer
driver installed. If the printer driver has not been installed, please do that
first before proceeding to ensure that all the required files and libraries
have been installed and registered.
Using the KODAK 9810 Digital Photo Printer Diagnostic Tool:
===================================================================
1. Power on and connect the KODAK 9810 Digital Photo Printer.
2. Pause or stop printing from the driver if necessary (the Diagnostic Tool
should not be used while printing through the driver).
3. From the taskbar, click "Start", then point to "Programs" ("All Programs"
on Windows® XP).
4. Navigate to, and select, "Diagnostic Tool" from the "KODAK 9810 Digital
Photo Printer Diagnostic Tool" folder.
5. Once the application launches, select a printer from the "Printer serial
no." drop-down box.
Known Problems and Limitations
==============================
Conflicts with the KODAK 9810 Digital Photo Printer driver
----------------------------------------------------------
A printer cannot communicate with multiple host programs simultaneously.
The Diagnostic Tool application should not be used while printing through
the driver. Pause or stop all printing from the driver before launching the
Diagnostic Tool (on Windows® 2000, select Start, Setup, Printers and on
Windows® XP select Start, Printers and Faxes, then choose the printer from
the list and pause printing).
'Test Images' and 'Firmware' folders
------------------------------------
The application is shipped with two folders for test images and firmware.
These are the default locations where the application will initially expect
to find these types of files. At this time, there are no files shipped with
the application and these folders are empty.
Logging
-------
Logging of the KODAK 9810 Digital Photo Printer may be available to other
KODAK applications running on the machine. These applications may share the
same log file. As a result, the location of the log file may be determined by
the last application to write to the log. Additionally, the log or directory
may have permissions which prevent the application from writing to the log
due to the currently logged on user's access rights, or the log may have
been written to a location which no longer exists.
This application does not provide a way for a user to specify the location
for the log file. If, when logging is to be enabled, there is a
pre-existing folder defined for the log file, that folder will be used and
its location displayed as an informational message. If the folder or file is
not accessible, no indication will be displayed to the user. Logging is
intended to be unobtrusive and errors will not be reported.
If no folder is defined, the application will attempt to log to the
application's working folder. If this fails, it will attempt to create a
folder named 'Log files' in the Windows system drive's root (i.e. C:\).
If this fails, logging will be disabled and an error message displayed.
When any attempt is made to enable logging, the folder path will be
displayed so the current location will be known.
Troubleshooting the KODAK 9810 Digital Photo Printer Diagnostic Tool application:
=================================================================================
Printer serial number is no longer displayed in the list
--------------------------------------------------------
If the printer serial number is no longer displayed in the list of
available printers when selecting a printer after the USB cable has
been unplugged, and plugged back in (and no other application has
exclusively opened the printer):
1. Unplug the USB cable and plug it back in again.
2. Select the printer from the list again.
3. If this does not fix the problem, power cycle the printer.
Warning: Cannot find KODAK 9810 Digital Photo Printer Diagnostic
Tool Language Specific Resources
ERROR: Cannot find communications software
ERROR: Cannot find imaging software
ERROR: Register KPP8800.dll failed.
ERROR: Register EKImgCnv.dll failed.
-----------------------------------------------------------------
The required software is not properly installed. Re-install the driver
and Diagnostic Tool. Note: Installation may need to be performed by an
Administrator.
Support:
========
Support is available from the World-Wide Web at 'www.kodak.com'
or 1-800-23KODAK.
------------------------------------------------------------------
© Eastman Kodak Company 2005. All rights reserved.
KODAK and KODAK PROFESSIONAL are trademarks of Eastman Kodak Company.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.