MICROTOUCH SUPPORT SERVICES ============================================================ MicroTouch provides extensive technical support through our telephone hot line, web site, and bulletin board system (BBS). MicroTouch Technical Support ============================================================ MicroTouch Technical Support is available as follows: * 24 hours a day, Monday-Friday (excluding holidays) * 9:00 a.m. - 5:00 p.m., EST, Saturday-Sunday (excluding holidays) Whenever you contact Technical Support, please provide the following information: * Part number and serial number from the MicroTouch label on your monitor or touchscreen controller * Type of MicroTouch touchscreen * Version number of your MicroTouch TouchWare * Make and model of your personal computer * Name and version number of your operating system * Type of mouse connected to your system * List of other peripherals connected to your computer * List of application software in use To contact Technical Support: * Technical Support Hot Line: 978-659-9200 * Technical Support Fax: 978-659-9400 * Technical Support E-Mail: support@microtouch.com MicroTouch on the World Wide Web ============================================================ You can visit the MicroTouch Web site at the following address: http://www.microtouch.com You can download MicroTouch touchscreen software and drivers, obtain regularly updated technical information on MicroTouch products, and learn more about our company. MicroTouch Bulletin Board System ============================================================ MicroTouch also has a Bulletin Board System (BBS) that you can access 24 hours a day, 7 days a week. You can use the BBS to download updates of the latest drivers and obtain regularly updated technical information on MicroTouch products. You can reach the MicroTouch BBS at the following numbers: 978-659-9250 or 978-683-0358 To connect to the BBS, you need standard communication software and a modem that supports 2400, 4800, 9600, 14400, or 28800 baud. Additionally, the communication parameters must be set as follows: No parity, 8 data bits, 1 stop bit (N81) Once you establish a modem connection with the BBS, the system prompts you to log in using your name. You can register with MicroTouch the first time you log in to the BBS. The menu of available options is self-explanatory. MicroTouch Corporate Headquarters and Worldwide Offices ============================================================ United States MicroTouch Systems, Inc. 300 Griffin Brook Park Drive Methuen, MA 01844 United States Phone: 978-659-9000; Fax: 978-659-9100 Web Site: http://www.microtouch.com E-Mail: touch@microtouch.com Support Hot Line: 978-659-9200 Support Fax: 978-659-9400 Support E-Mail: support@microtouch.com Australia MicroTouch Australia, Pty Ltd. 797 Springvale Road Mulgrave Victoria 3170 Australia Phone: +61 (03) 9582 4799 Web Site: http://www.microtouch.com.au E-Mail: touch@microtouch.com.au Support: support@microtouch.com.au France MicroTouch Systems SARL Europarc de Créteil 19, rue Le Corbusier 94042 Créteil Cedex France Phone: +33 (1) 45 13 90 30 Support: supportfrance@microtouch.co.uk Germany MicroTouch Systems GmbH Schiess-Str. 55 40549 Düsseldorf Germany Phone: +49 (0) 211-59907-0 Support: supportgermany@microtouch.co.uk Hong Kong MicroTouch Systems, Inc. 8A, The Trust Tower 68 Johnston Road Wanchai, Hong Kong, China Phone: +852 2333 6138; +852 2334 6320 Italy MicroTouch Systems srl C.so Milano, 19 20052 Monza (MI) Italy Phone: +39 (0) 39-230-2230 Support: supportitaly@microtouch.co.uk Japan MicroTouch Systems K.K. Bellevue Mizonokuchi Building 3F, 3-2-3, Hisamoto, Takatsu-ku, Kawasaki-shi, Kanagawa 213 Japan Phone: +81 (044) 811-1133 Korea MicroTouch Systems, Inc. #402, 4th Floor, Nam-Kyung Building 769-6 Yeoksam-Dong, Kangnam-Gu Seoul, Korea Phone: +82 (2) 552-3198 Spain MicroTouch Systems SL Via Augusta 13-15, Oficina 607 08006 Barcelona Spain Phone: +34 (9) 3415 6285 Support: supportspain@microtouch.co.uk Taiwan R.O.C. MicroTouch Systems, Inc. 9-3 Fl., No. 33, Sec. 1, Minsheng Road Banchiau City, Taipei Taiwan 22046, R.O.C. Phone: +886 (02) 2959-6647 United Kingdom MicroTouch Systems, Ltd. 163 Milton Park Abingdon Oxon OX14 4SD England Phone: +44 (0) 1235-444400 BBS: +44 (0) 1235-861620 Support: support@microtouch.co.ukDownload Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.