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Hewlett-Packard LaserJet 4250/4350 Series Printers
Firmware Update/Download Release/Installation Notes
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Readme File Contents:
I. Introduction
--Purpose of this Readme File
--What is included in a remote firmware upgrade?
--Who needs this Firmware?
--Determining the current level of firmware
II. Improvements provided with this firmware revision
--Improvements provided with previous firmware revisions
III. Upgrade Instructions
--Single Printer Upgrade
--For Windows systems
--Using ftp
--For UNIX systems
--For Macintosh systems
--Using HP Web JetAdmin to upgrade the
firmware to a single printer
--Multiple Printer Upgrade
--Using HP Web JetAdmin to upgrade the
firmware to multiple printers
--Printer messages during a normal upgrade process
--Troubleshooting a firmware upgrade
IV. Technical Assistance
V. Legal Statements
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I. INTRODUCTION
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PURPOSE OF THIS README FILE
This Readme file provides specific installation instructions
and other information you should know before you perform a
firmware upgrade for your LJ4250 or LJ4350 Series printer.
Installation instructions are provided for Single or Multiple
Printer Upgrades.
This file provides specific installation and troubleshooting
information. For additional information on the printer features,
refer to the online user guide found on the Windows Printing
System Installer CD-ROM that came with your printer.
WHAT IS INCLUDED IN A REMOTE FIRMWARE UPGRADE?
The LJ4250/4350 Remote Firmware Upgrade file available from the
hp web site contains firmware for the printer.
WHO NEEDS THIS FIRMWARE?
This firmware also contains numerous other enhancements and fixes,
described below in section II, that will be very valuable to you.
It is strongly recommended that you take advantage of this release
to upgrade your firmware to the latest version at this time.
Hewlett Packard will be providing firmware upgrades for your
LJ 4250/4350 printer and paper handling accessories
throughout the life of the product. These will be available on
the HP support web site, www.hp.com. In the future, be sure to check these locations to make
sure you have the latest version of firmware for your product.
DETERMINING THE CURRENT LEVEL OF FIRMWARE
To determine the current level of firmware installed on the printer:
1. Go to the printer control panel.
2. Press the "Check" key to enter the menus.
3. Scroll down to "INFORMATION" and press the SELECT key.
4. Scroll down to "PRINT CONFIGURATION" and press SELECT to print the
Configuration Page.
5. On the printed CONFIGURATION page look in the section marked
"Device Information" for the "Firmware Date Code."
The firmware date code will look something like this:
20040902 08.004.1 Original firmware release
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II. IMPROVEMENTS PROVIDED WITH THIS FIRMWARE REVISION
*************************************************************
You may see the improvements listed below by updating your printer's firmware with revision "20050831 08.009.3"
* You may see improvements for the problems mentioned below by updating your printer's firmware with this revision:
* Resolved several conditions that may cause 49 errors.
* Corrected a situation where dashes are not being printed when using t he University Roman font.
* Fixed Postscript errors being generated with the application DIALOGUE.
* Added ?Intermediate? to the CPLOCK options.
* Resolved the situation when a .rfu download (firmware upgrade) does not restart printer when control panel lock set to "moderate" or above.
* Simplified chinese prints wrong orientation with PCL only.
* Improved PDF printing for some complex files.
* Created a feature that allows the end user to control the number of pages when the engine will change from « -speed when printing from tray 1 vs. Rest of Job from tray 2 or above.
* When the Toner cartridge reached a low state the Embedded Web Server Toner Low Alert would not go out untill after the end of a print job.
* Improved overall printing performance for some legacy print file types
* Corrected the Custom paper size "Y" value be static after a power cycle.
* Added symbol sets for Arabic, Cyrillic, Greek and Hebrew Localized font support.
* Created a new feature that allows the Toner Low message and the ## pages remaining message to be suppressed.
* Resolved an instance when an unexpected thin line shows surrounding a grey filled box that has rounded corners is generated by HPGL/2 code.
* Fixed a situation that prevented certain PDF files from directly printing.
The following issues were resolved or features added in the prior revision (08.008.6 (20050304))
? Improves print quality on graphic print jobs by adjusting lines per inch which improves mottle in the image printed.
? Fixed a 49.0065 error condition that occurred when soft fonts had been downloaded to the printer and then a print job would attempt to access those fonts.
? Replaced the following PCL font names:
?HP David? replaces ?Dorit,?;
?HP Narkis Tam? replaces ?Naamit,? and
?HP Miryam? replaces ?Malka?
? Corrected a 49.2F90 error that would occur in a rare situation when printing a duplex PDF print job via USB.
? Resolved a 49.5F11 error condition when using PCL6 (PCLXL) to print a duplex print job.
? Fixed a condition that would cause certain types of PDF files to print extremely slow.
? Improved memory performance for storing Private Print jobs in RAM.
? Fixed a 49.4c01 condition that would occur after the Stacker/Stapler would fill up.
? Resolved a printing behavior where some types of PDF?s would print extremely slow.
? Added Catalan as a new language selection on the printer control panel
? Resolved a condition when using compact flash, and a soft reboot occurs, the compact flash was not identified.
? Corrected a situation in the memory that caused a buffer overflow that resulted in 49.60FB and 49.4C02 errors.
? Acrobat files printed with HP PS driver no print correctly.
? Fixed graphics engine error resulting in 49.4C02 error.
? Corrected error handling for memory out issues during print job rasterizing.
? Corrected pdf smooth shading printing errors while working with PS driver.
? Changed the behavior of the printer so that it will not prompt the user for paper after the first page during a manual feed print job that contains multiple pages.
? Fixed a situation where the user would apply no changes to the Wake Time page in the Embedded Web Server and the printer would then ?wake up?.
? Corrected a behavior that would not print an EIO page when a 3rd-party solution provider?s configuration page is registered with the firmware.
? Added a new feature to the Tray Exclusive behavior ? when sending a PCL5 print job that explicitly requests a specific tray a prompt on the control panel will not display a request to use another tray.
? Corrected a situation that caused random characters to print when a 3rd party I/O filter was installed. The resolution removes a control character from the print job only when the I/O filter is installed
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III. UPGRADE INSTRUCTIONS
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NOTE: Please be aware that an upgrade in some circumstance
may require approximately ten minutes to complete.
UPGRADING THE NEW FIRMWARE TO A SINGLE PRINTER
-------------------------------------------------
You can send an .RFU upgrade to a printer when in Ready state. The printer
will wait for all I/O channels to become idle before cycling power.
The elapsed time for an upgrade depends on the I/O transfer time
as well as the time that it takes for the printer to
reinitialize. The I/O transfer time will depend on a number
of things including the speed of the host computer sending the
upgrade and the I/O method (parallel or network).
The re-initialization time will depend on the specific hardware
configuration of the printer, such as the number of EIO devices
installed, the presence of external paper handling devices,
and the amount of memory installed. Finally, any print jobs
ahead of the .RFU job in the queue will be printed before
the .RFU upgrade is processed.
NOTE: The printer will automatically restart after processing
the upgrade.
FOR WINDOWS SYSTEMS:
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If the printer is shared on the network,
then the following command can be issued from a command prompt:
copy /b [FILENAME] \\COMPUTERNAME\SHARENAME
where [FILENAME] is the name of the .RFU file, <COMPUTERNAME> is the
name of the machine, from which the printer is being shared,
and <SHARENAME> is the printer's share drive (do not type
the angle brackets).
If the printer is attached locally, then the .RFU file can be
sent directly to the printer with a COPY command from a command
prompt or DOS window:
copy /b [FILENAME] Lptx
where [FILENAME] is the name of the .RFU file and Lptx
is the name of the appropriate printer port (such as LPT1).
Setting the following on the printer's control panel may help
if a timeout message is seen on the computer monitor
during an upgrade:
Change the timeout in the control panel
a. Press the MENU key
b. Scroll down to CONFIGURE DEVICE, press SELECT
c. Scroll down to I/O, press SELECT
d. With I/O TIMEOUT highlighted, press SELECT
e. Enter 300 and press SELECT (this sets the timeout to 300 secs)
The following can also be set on the computer to help address
a timeout message that is seen on the computer monitor
during an upgrade:
From a command prompt or DOS window type the following
command and press the enter key:
Mode lpt1:,,p
If the printer is attached to a parallel port other than LPT1,
then substitute the proper LPT port number in the MODE command.
Once this command has been set the file can then be copied to
the printer with the above mentioned COPY command.
For Novell Networks:
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-Copy the upgrade firmware file to a known directory
-Capture the Novell print queue
-Copy the upgrade file to the captured queue
Copying the upgrade firmware file to a known directory:
1. Find the file {current version of firmware you downloaded from
the web} and copy it to the root of a local drive or to a
directory close to the root. (i.e. c:\firmware)
2. Make note of the directory for future use and confirm file
is there.
Capturing the Novell print queue (BPJ02357):
1. Go to a DOS prompt.
2. Type ENDCAP L=1 (With later Novell clients, the command is
CAPTURE /ENDCAP L=1.
3. Press Enter
4. The message "Device LPT1 is set to local mode" should appear.
5. Type Capture L=1 Q=[Queue name] NFF NB NT TI=10
6. Press Enter
7. If you wish to test communication, type dir>lpt1. If the
directory prints, the queue has been successfully captured.
Copy the upgrade file to the captured queue:
1. Go to DOS prompt
2. Navigate to the directory where the upgrade file is saved
3. Type COPY /b {Filename} lpt1:
4. The message "1 File copied" should appear and the printer
should indicate the firmware file is being processed.
USING FTP:
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Remote firmware update using FTP on a direct network connection
If your HP LaserJet product uses a direct network connection,
you can use file transfer protocol (FTP) to update your HP
LaserJet firmware.
Complete the following steps:
1. Take note of the TCP/IP address on the EIO X JetDirect page
(this is the second page of the Configuration Page printout).
To print the configuration page see the section above labeled
"I. INTRODUCTION"
2. Open a DOS command window on your computer.
3. Type FTP [IP PRINTER ADDRESS] (for example,if the IP
address is 192.168.0.90, type FTP 192.168.0.90).
4. Press ENTER twice on the keyboard.
5. When prompted for user name and password,press ENTER for each.
6. Type "BIN" at the >prompt.
7. Press ENTER.
8. Type:put <path> where <path> is the location where the .RFU file
was downloaded from the Web. (For example, type:
PUT C:\LJ4200\lj4200FW.RFU) and then press ENTER.
9. Once the download process begins and the firmware is updated on
the printer you can type "BYE" at the command prompt and then
press ENTER to exit the FTP session.
FOR UNIX SYSTEMS:
-----------------
Any method that delivers the .RFU file to the
printer will work, including:
$ cp /home/yourmachine/FILENAME /dev/parallel
where /home/yourmachine/FILENAME contains the .RFU file.
FOR MACINTOSH SYSTEMS:
----------------------
1. The first step in upgrading the LaserJet 4200/4300 firmware is
making sure you have the tools and files necessary for the
update. You will need the HP LaserJet Utility and the
xxxxxx.rfu file that you downloaded with this readme.
The rfu file is the actual firmware file for the LaserJet.
The HP LaserJet Utility is found on the software CD-ROM that
was shipped in-box with your printer. If you do not have
the software CD-ROM, you can obtain the HP LaserJet Utility by
going to www.hp.com on the world wide web and downloading the
latest installer for your LaserJet printer.
Once you have the firmware file and the HP LaserJet Utility
you are ready to begin the upgrade process.
2. Launch the LaserJet Utility. (Attention Mac OS X users:
The HP LaserJet Utility is a Classic only application.
You must have a version of Mac OS 9 installed to use as
the Classic environment in order to launch the
HP LaserJet Utility.)
3. Click on the Select Printer button and locate the printer you
would like to upgrade on the network.
4. Once the printer is located select it on the right hand side of
the dialog and click OK. You will be presented with an
information screen for your printer with some options on the left.
5. Select the button on the left side of the Utility that
says "Files".
6. You will get a dialog that allows you to select a file to be
downloaded to the printer. Click on the Select File button and
locate the xxxxxxxx.rfu file on your hard disk.
7. Highlight the file by clicking on it and then click the "Select"
button. The Files dialog should then update by listing the
file you have selected in the "File to download" section.
8. Click on the "Download" button. The Utility will then start
downloading the file to the printer. A progress bar across the
bottom will keep you updated on how much of the file has been
downloaded. While the file is downloading, the printer will display
a message stating "Receiving Upgrade".
9. Once the file is completely downloaded to the printer the display
on the LaserJet will show the message "Performing Upgrade".
10. When the upgrade process has completed the LaserJet will reboot.
Once the printer is back online, print a Configuration Page to
verify that the new firmware has been installed.
USING HP WEB JETADMIN TO UPGRADE THE FIRMWARE TO A SINGLE PRINTER
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This procedure requires that Web JetAdmin v. 6.5 or later is
installed. The following steps will upgrade a single printer
through HP Web JetAdmin after downloading the .RFU file
from the HP Web site.
1. Start HP Web JetAdmin.
2. Enter the IP address or IP hostname of the printer in the
Quick Device Find field, and then click Go. The printer's
Status window appears.
3. Click the right arrow on the toolbar to display the
Update button.
4. Click Update.
5. When prompted for the type of update to perform, select
Update Printers and click Continue.
6. Under Upload new firmware image, click Browse to locate
the .RFU file you downloaded from the http://www.hp.com
Web site.
7. Click Upload to move the .RFU file from your hard drive
to the HP Web JetAdmin server.
8. Refresh the browser.
9. Select the .RFU file from the Select new firmware
version: drop-down menu.
10. Click Update Firmware. HP Web JetAdmin sends the
selected .RFU file to the printer.
MULTIPLE PRINTER UPGRADE
-------------------------
NOTE: Please be aware that an upgrade in some circumstances
may require approximately ten minutes to complete.
USING HP WEB JETADMIN TO UPGRADE THE FIRMWARE TO MULTIPLE PRINTERS
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This procedure requires that Web JetAdmin v. 6.1 or later
is installed. The following steps will upgrade a single printer
or multiple printers through HP Web JetAdmin after downloading
the .RFU file from the HP Web site.
1. Start HP Web JetAdmin.
2. Create a device group. A simple way to do this is to:
a. Select Devices from the 1. Choose:
drop-down menu.
b. Select Device Model from the
Filter: drop-down menu.
c. Type 4200 OR 4300 in the 3. Criteria (Optional): field.
d. Click Go.
3. In the Device List, select the printers you want to
include in the group and click Create Group.
4. When prompted, type a name for the new device group
and click OK.
5. Click Update.
6. When prompted for the type of update to perform,
select Update Printers and click Continue.
7. From the list of HP Devices, select the printers
to be upgraded or click Select All.
8. Click Update to install the new printer firmware.
PRINTER MESSAGES DURING A NORMAL UPGRADE PROCESS
-------------------------------------------------
The printer displays three messages during a normal upgrade process:
Printer message Explanation
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RECEIVING UPGRADE Displayed from the time the printer
recognizes the beginning of an .RFU upgrade
until the time the printer has verified
the validity and integrity of
the .RFU upgrade.
PERFORMING UPGRADE Displayed while the printer is actually
reprogramming the DIMM with the .RFU
upgrade.
NOTE: To verify that the firmware upgrade succeeded, print a
Configuration page from the printer's control panel and verify
the firmware datecode shown on the Configuration page
is the same as the datecode of the .RFU file you downloaded.
TROUBLESHOOTING A FIRMWARE UPGRADE
-----------------------------------
The following table lists causes and results for possible
interruptions to the firmware upgrade.
CAUSE RESULT
----------------------------------------------------------------
Job cancelled from printer No upgrade has occurred.
control panel Resend upgrade.
Break in I/O stream during send No upgrade has occurred.
(for example, parallel Resend upgrade.
cable removed)
Power cycle during RECEIVING No upgrade has occurred.
UPGRADE Resend upgrade.
Power cycle during UPGRADING Resend upgrade.
PRINTER
Power cycle during Upgrade completed.
WAIT FOR PRINTER
TO REINITIALIZE
Print jobs sent to the printer while an upgrade is in process
will not interrupt the upgrade.
The following table lists possible reasons for the failure
of a Remote Firmware Upgrade and the corrective action
to take for each situation.
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REASON FOR FIRMWARE CORRECTIVE ACTION
UPGRADE FAILURE
---------------------- --------------------------------
.RFU file corrupted The printer will recognize that
the file is corrupted and will
reject the upgrade. Download the
image again from the
http://www.hp.com Web site and send
the new file to the printer.
Wrong printer model The printer will recognize the model
in .RFU file mismatch and will reject
the upgrade.
Download the correct image from the
http://www.hp.com Web site and send
it to the printer.
Upgrade interrupted See previous table.
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IV. TECHNICAL ASSISTANCE
***********************************
Some of the services below are provided for the United States only.
Similar services to those listed below are available in
other countries. See your printer's user guide or call your
local authorized HP dealer.
CUSTOMER SUPPORT
See your printer's user guide or call your local authorized HP dealer.
INTERNET
An anonymous FTP library service is available worldwide for
around-the-clock-access to drivers and technical support
information for HP peripheral and computer products.
Please note that paths may change without notice.
Access the Internet or FTP address and use the menus to
locate the software or support of your choice.
* URL for HP LaserJet 4200/4300 Series Support:
http://www.hp.com/support/lj4200/4300.
* URL for Software and Support: http://www.hp.com/go/support
* URL for Access HP: http://www.hp.com
* FTP address: ftp.hp.com
Login: anonymous
Password: your Internet email address
HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION
Refer to your printer's user guide for additional methods of
obtaining software and support information, such as printer
driver distribution centers, other online services, fax services,
and other online support.
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V. LEGAL STATEMENTS
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TRADEMARK NOTICES
MS-DOS, Windows, Windows 2000, XP, Excel 2000 and Microsoft Office are
registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
Quark and QuarkXpress are trademarks of Quark Inc.
Mac, Macintosh are registered trademarks of Apple Computer, Inc.,
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.