README - DLGDIAG
PROGRAM SUMMARY:
This MODULE of the Data Lifeguard Tools program searches for and
verifies the status of specific Western Digital drives. By accessing
the Data Lifeguard information stored on the hard drive the program
is able to quickly and efficiently verify the status of the drive.
If any errors are logged or found it provides an option to return the
drive to defect-free status through and extended test or repair option.
DLGDIAG also allows users to take advantage of our Data Lifeguard Lifeline
feature. Data Lifeguard Lifeline establishes a passive, point-to-point
communications link with Western Digital's valued customers so that we
can quickly communicate critical information that may impact our customers.
You can find out more about the Data Lifeguard Lifeline feature on the front
page of our website at http://www.wdc.com/products/drives/lifeline.html.
PROGRAM RUNNING TIME:
DLGDIAG offers several options for verifying the defect free status of
your hard drive.
QUICK TEST: The quick test is designed to intelligently gather and verify
all of the Data Lifeguard information contained on the drive. With this
advanced feature, the Quick Test can verify the defect free status of
your hard drive in approximately 90 seconds. This option may not be
available on earlier hard drives.
EXTENDED TEST: For most computers the DLGDIAG Extended Test takes 5-20
minutes to test one drive. Larger drives take longer to test. The
performance of the computer also affects the test time.
TO RUN THE PROGRAM:
BACK UP DATA:
Before running the program, it is recommended that users back up all
data for all hard drives. The DLGDIAG test does not overwrite any data
on the drives and if used properly should not result in data loss, but
the regular backing up of data is always recommended.
STORE THE PROGRAM ON FLOPPY DRIVE:
The program must be run from a floppy drive, so if downloaded, copy all
files included in the zip to a formatted bootable floppy diskette in A:.
All files must be included for the program to function properly. Running
this program from the target hard drive while using certain operating
systems can result in data loss and an inaccurate scan of the target drive.
START THE PROGRAM: To start the program, type DLGDIAG at the
A:\ DOS prompt.
READ AND APPROVE LICENSE AGREEMENT:
In order for the DLGUDMA program to run, the License Agreement must
be agreed to by indicating "YES".
TEST EACH DRIVE:
Pick the 'Select Drive' option to see a list of all drives
installed and the current status of each drive.
For each drive that shows a status of 'TEST THE DRIVE', select
the drive by using the up/down arrows until the desired drive
is highlighted, then return to the main menu to test the drive.
Once the target drive is selected, chose either the Quick or
Extended Test Options. The Quick Test option may not be available
on earlier drives. If it is not available, then the program will
give the user the option to run the Extended Test.
Depending on the option selected, the 'Test' will take between 90
seconds and 20 minutes to complete (depending on the size of the drive
and the speed of the computer).
At the end of the test a status is displayed. Also, the status for
all drives is always available by choosing the 'Select Drive' option
from the main menu.
If errors are detected during the 'Test Drive' option, the user
will be given the option to attempt to repair the errors.
Use the 'Select Drive' and 'Quick Test' and 'Extended Test' options
to select and test and repair each drive until the status for
each drive is one of the following:
"DRIVE HAS NO ERRORS" - The drive has passed the test and is
error-free.
"CONTACT WD TECH SUPPORT" - The drive has not passed the test
and the user should contact WD
Technical Support for additional
information.
"NON-WD DRIVE DETECTED" - The drive is not a WD drive and no
additional testing is supported.
Pick QUIT from the main menu to quit the test. At this point
a message will inform you that the system should be reset to
reinitialize the BIOS and hard drive(s). Hit CTL-ALT-DEL or
cycle power to restart the system.
When rebooting, remove the floppy diskette so the system boots
to C: instead of A:.
TO CONTACT WD:
In some cases the user may be requested to contact Western
Digital Technical Support. You may contact Western Digital
Technical Support at www.westerndigital.com or at (949) 672-7545
or (800) 275-4932 in the U.S., or (31) 20.446.7651 in Europe,
or consult your drive manual for further information. Alternately,
you may contact the OEM or its warranty service provider who can
support your needs.
MAIN MENU OPTIONS:
The following menu options are available:
Select Drive select drive and view status for all drives
Quick Test 90 second 'intelligent' test of the selected drive
Extended Test 5-20 minute scan of selected drive
Write Zeros To Drive write zeros to the drive
View Test Results display results for last drive tested
Print Test Results print results for last drive tested
Log File Open/Close store results for all drives tested - DLGDIAG.LOG
Enter & Print RMA Info enter and print RMA when returning a drive to WD
Quit
COMMAND LINE SWITCHES:
DLGDIAG /ver Gives version and command line options
DLGDIAG /? About DLGDIAG command line options
DLGDIAG /ZF To disable Data Lifeguard Functionality
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.