This software is required for the Dell Remote Service Card.
This package is for Windows Managed Node and Management Station systems Only.
This document contains updated information about the Dell OpenManage
Remote Service Card (DRSC). See the "Dell OpenManage Remote Service Card
User's Guide" for general information about DRSC. You can find the guide
on the "Documentation Systems" CD or at http://support.dell.com.
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Features for DRSC Version 1.1
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* In-band configuration capabilities
* Out-of-band management capabilities
* Console redirection for text or graphics
* Integration with other Dell OpenManage products
* Access to system event log (SEL) and power-on self test (POST) log
* Alert notification when system is down; full access to the down system
* Embedded Web Server
* System health monitoring
* Operation from peripheral component interconnect (PCI) power, external AC
power, and/or battery power
* Remote update of DRSC firmware capabilities
* Ability to perform power management actions
* Password-level security management
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Installation Issues
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After installing the DRSC Managed Node software on your Dell(TM)
PowerEdge(TM) system, perform the following steps to install the
DRSC drivers.
1. Right-click the "My Computer" icon and select "Properties".
2. Click the "Hardware" tab and select "Device Manager...".
The "Device Manager" window opens.
3. Right-click one of the three "Unknown PCI" device entries
and select "Update driver".
The operating system opens a dialog box prompting the user to select
the type of driver.
a. Select the option for the operating system to find the correct driver.
b. Repeat step a. for all three devices.
When complete, the following devices should be configured under the
"Dell Remote Service Card" device:
- DRSC Port
- PCI Function 0
- PCI Function 2
c. Restart the "Dell Remote Service" from the services menu or
reboot the system to implement these changes.
Setting up systems and Installing driver and software on Managed Node Systems:
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Installation of driver and software on the Server side (Windows NT 4.0):
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1> Install "Windows NT 4.0"on the server
2> Install "Service Pack 6"
3> Insert "DRSC" PCI card in PCI slot 0 of the Server motherboard
4> Insert Power Adapter cable in the external power input connector, located next to Ethernet connector on the edge of the DRSC card.
5> Boot up the system with NT
6> Insert Installation CD in the CD drive.
7> Go to \mn_pkg directory and run Setup.exe
8> Select the folder where you wish to install DRSC (By default it creates a folder under C:\Program files\Dell\OpenManage\DRSC\MN directory). Click Next to continue.
9> Select "Do Not Reboot" option and Click "Finish" to complete the installation.
10> Go to \Dvnc_pkg directory and run Setup.exe
11> Select the folder where you wish to install DRSC (By default it creates a folder under C:\Program files\Dell\OpenManage\DRSC\Dvnc directory). Click Next to continue.
12> Select "Reboot" option and click "Finish" to complete the installation.
13> Ignore the DRSC Error message "Error starting RAS Connection" at this time as the system configuration is not complete. This message will not be seen again after step 14 is completed.
14> On NT systems, the user is required to configure a DRSC modem connection once the DRSC driver has been installed. To create the modem connect on NT systems, perform the following steps:
a. Go to Start->Settings->Control Panel and click on modems
b. Click on the "Add" button to add a new modem.
c. The Install new modem wizard will start, in the first wizard dialog, select the check box that says "Don't Detect my modem, I will select it from the list" then press NEXT.
d. Now the wizard will show you a list of all modems available, make sure to select the one that says "Dial-Up Networking Serial Cable Between 2 PC's" then press NEXT.
e. Since the serial driver should already be installed, the next wizard dialog will show you the list of serial ports currently available on your system. Select the port that says "DRSCPORT" and then click NEXT.
f. At this point windows will return you to the install modem dialog and you should see the new modem installed to the list. Click FINISH
g. Click Close.
h. Windows NT will now prompt you with this message "Dial-Up Networking needs to be configured because the list of installed modems has changed. Would you like to do this now". Click on the "YES" button.
i. Windows NT will now start the Remote Access Setup dialog. If you do not see "DRSCPORT" listed, click on the "Add" button to add the DRSCPORT port to the list of RAS capable devices.
j. From the Remote Access Setup Dialog highlight the DRSCPORT port and then click on the Configure button to open the configure port usage dialog. Make sure the "Dial out only" radio button is selected and then click on the OK button.
k. Now from the Remote Access Setup Dialog , click on the "CONTINUE" button
l. NT will install all necessary files for you and ask you to reboot. Click Yes to reboot your computer.
m. Verify that the "Ras Error" message does not appear when the system OS starts.
Windows NT 4.0 Server setup is finished and ready
Installation of driver and software on the Server side (Windows 2000):
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1> Install "Windows 2000 Advanced Server" on the server
2> Insert "DRSC" PCI card in PCI slot 0 of the Server motherboard
3> Insert Power Adapter cable in the external input power connector, located next to Ethernet connector of the DRSC card.
4> Boot up the system with Windows 2000. Windows 2000 will ask about the "New Hardware found". Click Cancel.
5> Insert Installation CD in the CD drive.
6> Go to \mn_pkg directory and run Setup.exe
7> Select the folder where you wish to install DRSC (By default it creates a folder under C:\Program files\Dell\OpenManage\DRSC\MN directory). Click Next to continue.
8> Select "Do Not Reboot" option and Click Finish to complete the installation.
9> Go to \Dvnc directory and run Setup.exe
10> Select the folder where you wish to install DRSC (By default it creates a folder under C:\Program files\Dell\OpenManage\DRSC\Dvnc directory). Click Next to continue.
11> Select the "Reboot" option and click Finish to complete the installation.
15> On Windows 2000 systems, the required DRSC modem connection is created automatically for the user.
Windows 2000 Server setup is finished and ready
Installation of software on the Management Station (Windows NT 4.0):
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1> Install "Windows NT 4.0"on the server
2> Install "Service Pack 6"
3> Boot up the system with NT
4> Insert Installation CD in the CD drive.
5> Go to \mt_pkg directory and run Setup.exe
6> Select the folder where you wish to install DRSC (By default it creates a folder under C:\Program files\Dell\OpenManage\DRSC\MT directory). Click Next to continue.
7> Select "Do Not Reboot" option and Click "Finish" to complete the installation.
Windows NT 4.0 Management Station setup is finished and ready.
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Known Issues
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The following section describes open issues with DRSC.
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Erratic Mouse Movement on Server Screen During Console Redirection
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The mouse movement on a local server appears jerky and possibly
erratic during console redirection. This behavior is evident
especially when using menus or opening windows.
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Resizing Microsoft(R) Windows(R) Desktop to 640 x 480 Resolutions
Causes Loss of Information
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Resizing the Windows desktop to 640 x 480 resolution causes some loss
of information in the browser when viewing the DRSC graphical user
interface (GUI). The behavior is the same in both Netscape Navigator
and Internet Explorer. Enlarge the browser window to view all the
displayed information.
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64-Bit Windows Operating System's Internet Explorer Browser Does Not
Support Java Applets
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You cannot use the browser (Internet Explorer) embedded in the
64-Bit Windows operating system to connect to the DRSC over the
local area network (LAN) or the Internet because the browser does not
provide support for Java applets.
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Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.