Hewlett-Packard LaserJet 1000 Series Products
Late Breaking Readme File
Contents
1. Introduction
-- Purpose of this Readme File
2. Status
3. Installation Issues
-- USB CD-ROM drives
-- USB mice with USB hubs
-- Windows 2000 install fails with "function driver..." message
-- Install always uninstalls
-- Browse for install directory does not work
-- Add Printer message "... printer could not be installed ..."
4. Printing Issues
-- Printing double byte characters from Office 97 can cause a GPF
5. DOS Printing Issues
-- Write fault error
6. Technical Assistance and Support Information
-- Obtaining additional information from HP Services
-- To obtain information via the Internet
-- To speak with trained service technicians
7. Legal Statements
-- Trademark notices
-- Legal Notice
-- Copyrights
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1. Introduction
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PURPOSE OF THIS README FILE
This Readme file is for information that was updated prior to
manufacturing. This information is supplemental to the product's
documentation and other readme file.
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2. Status
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There is no late breaking Status information.
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3. Installation Issues
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USB CD-ROM DRIVES
When installing the hp LaserJet 1000 by connecting the printer to
the computer before installing the software (commonly referred to as
Plug-and-Play) with the Installation CD loaded in a USB connected
CD-ROM, errors may occur.
These errors may occur because Plug-and-Play begins on the hp LaserJet
1000 before the software has completely loaded support for the USB
CD-ROM.
This problem may be avoided by waiting for the computer to completely
boot before connecting the printer, or by running SETUP from the
Installation before connecting the hp LaserJet 100 to the computer.
USB MICE WITH USB HUBS
When installing the hp LaserJet 1000 by connecting the printer to
a USB HUB which also has a USB mouse connected, the hp LaserJet 1000
may not be recognized correctly by Windows. If this occurs, you will
see an unknown device in Control Panel / System / Device Manager.
Follow the steps below to remedy this problem:
1. Delete the unknown device in Device Manager
2. Unplug the mouse from the USB HUB
3. Reboot
Plug-and-play should proceed normally.
WINDOWS 2000 INSTALL FAILS WITH "FUNCTION DRIVER WAS NOT SPECIFIED" MESSAGE
When installing the hp LaserJet 1000 on Windows 2000 the installation may
fail with the message "The installation failed because a function driver was
not specified for this device instance." If you see this message, follow the
steps below to remedy the problem.
1. Finish the installation by continuing on from the error message.
You will see an additional error message "Your printer is not
completely installed until the USB cable is plugged in to the
computer". This error message is normal.
NOTE: Before proceeding make sure the computer is set to view
all files. Do this by double-clicking My Computer, then
click the Tools menu, and select Folder Options. Next
click on the View tab. In the View tab, under Advanced
Settings, select Show Hidden Files and Folders. Click
Apply and then click Okay.
2. Open the Windows 2000 Device Manager by clicking Start / Settings /
Control Panel / System. Click on the Hardware tab, and then click
on the Device Manager button.
3. Click on the "+" to the left of "Universal Serial Bus controllers"
4. Double-click on "hp Laser Jet 1000" to access its Properties.
5. Then select "Reinstall Driver" to open the Upgrade Device Driver
Wizard. Click Next.
6. Select "Search for a suitable driver for my device recommended)",
and click Next.
7. Select "Specify a Location". Make sure no other boxes are checked.
Click Next.
8. A window will open asking for the manufacturer’s installation disk.
Click Browse.
9. In the "Locate File" window, browse to X:\winnt\inf, and click Open.
NOTE: Substitute for "X:" the appropriate driver letter on which
Windows 2000 is installed.
10. The box under "Copy manufacturer’s files from:" should read:
X:\WINNT\inf. Click Okay.
11. Your computer will find a file named OEMXX.inf (where XX will be
replaced by a number). Check the box that says "Install one of
the other drivers" and click Next.
12. In the list of drivers presented, select usbprint.inf and click
Next.
13. Once the Upgrade Device Driver Wizard completes the installation,
click Finish.
14. Return to the Device Manager window. Click on the "+" to the left
of "Universal Serial Bus controllers" to expand the entry. Confirm
that "hp Laser Jet 1000" is NOT listed, and that "USB Printing
Support" is listed.
15. Exit the Device Manager and the System Properties.
16. Print a test page from an application such as Windows Notepad.
INSTALL ALWAYS UNINSTALLS
If you are trying to install the hp LaserJet 1000 software and
uninstall is repeatedly run instead, follow the steps below to remedy
the problem:
1. Go to the Windows\Temp directory (typically c:\windows\temp
or c:\winnt\temp) and look for a directory with a name
similar to {975c8028-51d8-44a9-9585-82e9810fe96a}.
2. Select the entire directory name press Ctrl-P to copy it
3. Run regedit by selecting Start / Run and entering regedit
CAUTION: Exercise caution running regedit as corruption to
the computer OS can occur.
4. Press Ctrl-F to bring up the find dialog
5. Press Ctrl-V to paste the copied directory name and
type Enter.
6. Delete each registry key where the string is found.
7. When no more matches are found, go back and delete the
directory found in step 1.
8. Reboot
9. Install the hp LaserJet 1000 software by running SETUP.
BROWSE FOR INSTALL DIRECTORY DOES NOT WORK
Right-to-left language users installing on Windows 98 or Windows ME may
be unable to install driver files to any other folder than the default.
This is due to a defect in the installer program. There is no work
around at this time.
NOTE: Only a few files will be installed to this directory and they
consume very little space.
ADD PRINTER MESSAGE "... PRINTER COULD NOT BE INSTALLED"
In Windows 98 and ME when you install a second copy of the hp LaserJet
1000 printer driver using Microsoft's Add Printer, you may see the error
message "... printer could not be installed ..."
If you see this message, follow the steps below to install the driver:
1. Follow the instructions shown in the error message
2. Run Add Printer again
3. Follow the instructions on the screen
4. When asked to replace or keep the existing driver, select replace.
5. Follow the instructions on the screen to complete the installation.
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4. Printing Issues
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PRINTING DOUBLE BYTE CHARACTERS FROM OFFICE 97 CAN CAUSE A GPF
When using Microsoft Office 97 on a computer running Windows 98, you
may occasionally get a GPF error when printing. This only affects
pages with double byte characters.
To work around this problem do one of the following:
1. Print an unaffected job before printing the affected one
2. Change the size of the characters on the affected pages
3. Use Office 2000 or later
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5. DOS Printing Issues
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WRITE FAULT ERROR WHEN PRINTING FROM DOS
If you receive a Write Fault Error when attempting to print from MS-DOS
using the hp LaserJet 1000 DOS printer driver, ensure that MS-DOS jobs
are spooled. To do this perform the following steps:
1. From the Computer's Printers Folder, bring up printer
properties for the hp LaserJet 1000 DOS printer.
2. Click the Details tab and select the desired LPTx: port
which must be physically present on your computer.
3. Click Apply
4. For Windows 98 and ME click Port Settings and make sure
that Spool MS-DOS print jobs is checked.
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6. Technical Assistance and Support Information
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OBTAINING ADDITIONAL INFORMATION FROM HP SERVICES
See the hp LaserJet 1000 product user guide for additional ways to
obtain software and support information, such as other driver
distribution centers, online support, fax service, and other online
services.
TO OBTAIN INFORMATION VIA THE INTERNET
hp LaserJet 1000 URL - http://www.hp.com/support/lj1000
Use e-mail to submit questions and/or comments by accessing the hp
LaserJet 1000 product site above. HP will e-mail those who sign up
for Proactive Notification when new information is available, such as
updated software, product announcements, and other product-related
news.
Access HP URL - http://www.hp.com
TO SPEAK WITH TRAINED SERVICE TECHNICIANS
Refer to the list of technical support phone numbers in the online user
guide.
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7. Legal Statements
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TRADEMARK NOTICES
Microsoft? MS-DOS? Windows? and Windows NT?are U.S. registered
trademarks of Microsoft Corporation.
Zenographics?is the registered trademark of Zenographics Corporation.
LEGAL NOTICE
Information provided in this document and software called the hp
LaserJet 1000 product is provided "as is." No implied warranties
of merchantability and/or fitness for a particular purpose are given.
The hp LaserJet 1000 product software may be copied and distributed
only to users of an hp LaserJet 1000 product. All files on the CD must
be copied without modification. All components of the hp LaserJet 1000
product must be distributed together. The hp LaserJet 1000 product may
not be distributed for
COPYRIGHTS
Copyright ?2001 Hewlett-Packard Company
Copyright ?2001 Zenographics, Inc.
Copyright ?1990 Microsoft Corporation
All rights reserved.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.