* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hewlett-Packard LaserJet 5100 Series Printers Firmware Update/Download Release/Installation Notes * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ReadMe File Contents: I. Introduction --Purpose of this ReadMe File --Who needs this Firmware? --Determining the current level of firmware II. Improvements provided with this firmware revision III. Upgrade Instructions --Single Printer Upgrade --For Windows systems --For UNIX systems --For Macintosh systems --Using HP Web JetAdmin to upgrade the firmware to a single printer --Multiple Printer Upgrade --Using HP Web JetAdmin to upgrade the firmware to multiple printers --Printer messages during a normal upgrade process --Troubleshooting a firmware upgrade IV. Technical Assistance V. Legal Statements ************************************************** I. INTRODUCTION ************************************************** PURPOSE OF THIS README FILE This ReadMe file provides specific installation instructions and other information you should know before you perform a firmware upgrade for your LJ 5100 Series printer. Installation instructions are provided for Single or Multiple Printer Upgrades. This file provides specific installation and troubleshooting information. For additional information on the printer features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer. WHO NEEDS THIS FIRMWARE? Similar to Hewlett Packard providing improved software for your LJ 5100, Hewlett Packard will be providing firmware upgrades for your printer throughout its lifecycle. A firmware upgrade may be necessary if it is determined that you may benefit from an improvement that is documented below in section "III". DETERMINING THE CURRENT LEVEL OF FIRMWARE To determine the current level of firmware installed on the printer: 1. Go to the printer control panel. 2. Press Menu until INFORMATION MENU appears on the control panel display. 3. Press < Item > until PRINT CONFIGURATION appears on the control panel display. 4. Press Select to print the Configuration Page. 5. Look in the Printer Information section of the Configuration Page to find the Firmware Datecode. The Firmware Datecode will look something like this: 20020502 MB8.12 *********************************************************************** II. IMPROVEMENTS PROVIDED WITH THIS FIRMWARE REVISION Revision Version = 20040115 MB8.23 *********************************************************************** You may see improvements for the problems mentioned below by updating your printer's firmware with this revision. * German front panel powersave “on/off” was reversed in the Resets menu. * Reduced the potential for receiving 79.xxxx errors. * DCS2 files from scanner could cause PostScript errors * Quark documents could cause PostScript errors * Adobe Illustrator Patterns - colored text become black * Added some performance enhancements * Helvetica 'mu' prints italic rather than normal when using internal PS fonts * ProRes 1200 would not print on 11x17 from Unix based software *********************************************************************** III. UPGRADE INSTRUCTIONS *********************************************************************** ! Warning: Upgrading the firmware for the LJ5100 should only be done by those knowlegeable in the upgrade process. Those individuals performing the upgrade should take special care that the printer does not lose power during the upgrade. ! Power loss or other interruptions during the upgrade may result in an inoperable printer. Customers who experience problems due to an incomplete firmware upgrade should contact their normal customer support personnel immediately. UPGRADING THE NEW FIRMWARE TO A SINGLE PRINTER ------------------------------------------------- You can send an .RFU upgrade to a printer at any time; the printer will wait for all I/O channels to become idle before cycling power. NOTE: If the firmware upgrade involves a change in the format of NVRAM, the NVRAM settings will be lost and must be set again by the customer. The elapsed time for an upgrade depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time will depend on a number of things including the speed of the host computer sending the upgrade and the I/O method (FIR, parallel, or network). The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the .RFU job in the queue will be printed before the .RFU upgrade is processed. NOTE: The printer will automatically restart after processing the upgrade. FOR WINDOWS SYSTEMS: ---------------------------------------- If the printer is shared on the network, then the following command can be issued from a command prompt: copy /b FILENAME \\SHARENAME\PRINTERNAME where FILENAME is the name of the .RFU file, SHARENAME is the name of the machine, from which the printer is being shared, and PRINTERNAME is the printer's share name. If the printer is attached locally, then the .RFU file can be sent directly to the printer with a COPY command from a command prompt or DOS window: copy /b FILENAME PORTNAME where FILENAME is the name of the .RFU file and PORTNAME is the name of the appropriate printer port (such as LPT 1). You can also send the file via a Fast Infrared (FIR) port. FOR UNIX SYSTEMS: ------------------------------------- Any method that delivers the .RFU file to the printer will work, including: $ cp /home/yourmachine/FILENAME /dev/parallel where /home/yourmachine/FILENAME contains the .RFU file. FOR MACINTOSH SYSTEMS (9.x and earlier): ---------------------- The first step in upgrading the LaserJet 5100 firmware is making sure you have the tools and files necessary for the update. You will need the HP LaserJet Utility and the xxxxxx.rfu file that you downloaded with this readme. The rfu file is the actual firmware file for the LaserJet. The HP LaserJet Utility is found on the software CD-ROM that was shipped in-box with your printer. If you do not have the software CD-ROM, you can obtain the HP LaserJet Utility by going to www.hp.com on the world wide web and downloading the latest installer for you LaserJet printer. Once you have the firmware file and the HP LaserJet Utility you are ready to begin the upgrade process. 1. Launch the LaserJet Utility. (Attention Mac OS X users: The HP LaserJet Utility is a Classic only application. You must have a version of Mac OS 9 installed to use the Classic environment in order to launch the HP LaserJet Utility.) 2. Click on the Select Printer button and locate the printer you would like to upgrade on the network. 3. Once the printer is located select it on the right hand side of dialog and click OK. You will be presented with an information screen for your printer with some options on the left. 4. Select the button on the left side of the Utility that says "Files". 5. You will get a dialog that allows you to select a file to be downloaded to the printer. Click on the Select File button and locate the xxxxxxxx.rfu file on your hard disk. 6. Highlight the file by clicking on it and then click the "Select" button. The Files dialog should then update by listing the file you have selected in the "File to download" section. 7. Click on the "Download" button. The Utility will then start downloading the file to the printer. A progress bar across the bottom will keep you updated on how much of the file has been downloaded. While the file is downloading, the printer will display a message stating "Receiving Upgrade" 8. Once the file is completely downloaded to the printer the display on the LaserJet will show the message "Performing Upgrade". 9. When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page to verify that the new firmware has been installed. USING HP WEB JETADMIN TO UPGRADE THE FIRMWARE TO A SINGLE PRINTER ------------------------------------------------------------------ To be able to update through WebJetAdmin it is first necessary to download some updates for WebJetAdmin. To download these updates complete the following steps : 1. Start HP WebJetAdmin 2. In the top-left corner under "1. Choose" select Product Update" 3. Click "Go" 4. Select one or both of the following packages from the list of available updates (depending on the printer models you own) : HP Web JetAdmin " HP LaserJet 5100 Le (v 2.0.1900 or higher) HP Web JetAdmin " HP LaserJet 5100 (v 2.0.1900 or higher) (To select more then 1 package hold down the Ctrl key while selecting them) 5. Click Next 6. Click Next 7. The packages are now being installed. This procedure requires that Web JetAdmin v. 6.1 or later is installed. The following steps will upgrade a single printer through HP Web JetAdmin after downloading the .RFU file from the HP Web site. 1. Start HP Web JetAdmin. 2. Enter the IP address or IP hostname of the printer in the Quick Device Find field, and then click Go. The printer's Status window appears. 3. Click the right arrow on the toolbar to display the Update button. 4. Click Update. 5. When prompted for the type of update to perform, select Update Printers and click Continue. 6. Under Upload new firmware image, click Browse to locate the .RFU file you downloaded from the http://www.hp.com Web site. 7. Click Upload to move the .RFU file from your hard drive to the HP Web JetAdmin server. 8. Refresh the browser. 9. Select the .RFU file from the Select new firmware version drop-down menu. 10. Click Update Firmware. HP Web JetAdmin sends the selected .RFU file to the printer. MULTIPLE PRINTER UPGRADE ------------------------- USING HP WEB JETADMIN TO UPGRADE THE FIRMWARE TO MULTIPLE PRINTERS ------------------------------------------------------------------- This procedure requires that Web JetAdmin v. 6.1 or later is installed. The following steps will upgrade a single printer through HP Web JetAdmin after downloading the .RFU file from the HP Web site. 1. Start HP Web JetAdmin. 2. Create a device group. A simple way to do this is to: a. Select Devices from the drop-down menu. b. Select Device Model from the drop-down menu. c. Type 5100 in the search field. d. Click Go. 3. In the Device List, select the printers you want to include in the group and click Create Group. 4. When prompted, type a name for the new device group and click OK. 5. Click Update. 6. When prompted for the type of update to perform, select Update Printers and click Continue. 7. From the list of HP Devices, select the printers to be upgraded or click Select All. 8. Click Update to install the new printer firmware. ************************************************************** PRINTER MESSAGES DURING A NORMAL UPGRADE PROCESS ************************************************************** The printer displays three messages during a normal upgrade process: Printer message Explanation -------------------------------------------------------------------- RECEIVING UPGRADE Displayed from the time the printer recognizes the beginning of an .RFU upgrade until the time the printer has verified the validity and integrity of the .RFU upgrade. UPGRADING PRINTER Displayed while the printer is actually reprogramming the DIMM with the .RFU upgrade. WAIT FOR PRINTER TO Displayed from the time the printer has REINITIALIZE finished re-programming the DIMM until the printer reinitializes. NOTE: To verify that the firmware upgrade succeeded, print a Configuration page from the printer's control panel and verify that the firmware datecode shown on the Configuration page is the same as the datecode of the .RFU file you downloaded. ************************************************************** TROUBLESHOOTING A FIRMWARE UPGRADE ************************************************************** The following table lists causes and results for possible interruptions to the firmware upgrade. CAUSE RESULT ---------------------------------------------------------------- Job cancelled from printer No upgrade has occurred. control panel Resend upgrade. Break in I/O stream during send No upgrade has occurred. (for example, parallel Resend upgrade. cable removed) Power turns off during No upgrade has occurred. RECEIVING UPGRADE Resend upgrade. Power turns off during Serious error may result. UPGRADING PRINTER Contact Customer Support. Power turns off during Upgrade completed. WAIT FOR PRINTER TO REINITIALIZE Print jobs sent to the printer while an upgrade is in process will not interrupt the upgrade. The following table lists possible reasons for the failure of a Remote Firmware Upgrade and the corrective action to take for each situation. ------------------------------------------------------------------ REASON FOR FIRMWARE UPGRADE FAILURE CORRECTIVE ACTION -------------------------------------------------------- ---------- .RFU file corrupted The printer will recognize that the file is corrupted and will reject the upgrade. Download the image again from the http://www.hp.com Web site and send the new file to the printer. Wrong printer model The printer will recognize the model in .RFU file mismatch and will reject the upgrade. Download the correct image from the http://www.hp.com Web site and send it to the printer. Upgrade interrupted See previous table. ************************************************************ IV. TECHNICAL ASSISTANCE ************************************************************ Some of the services below are provided for the United States only similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer. CUSTOMER SUPPORT See your printer's user guide or call your local authorized HP dealer. HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support. ****************************************** V. LEGAL STATEMENTS ****************************************** TRADEMARK NOTICES MS-DOS and Windows are registered trademarks of Microsoft Corporation. Excel 2000 is a registered trademark of Microsoft Corporation PostScript is a registered trademark of Adobe Systems, Incorporated. Adobe PhotoShop(tm) is a trademark of Adobe Systems Incorporated. Adobe FrameMaker is a trademark of Adobe Systems Incorporated. Quark and QuarkXpress are trademarks of Quark Inc. Macintosh is a trademark of Apple Computer Inc. Lotus (R) 1-2-3 (R) are U.S. registered trademarks of Lotus Development Corporation.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
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